Town of Wilmington

Name

Town of Wilmington

Legal name

Town of Wilmington

Website

https://wilmingtonma.gov

Company type

Private

Founded year

1730

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Primary revenue source for municipal operations including public safety, education, infrastructure maintenance, and general government services
2. Water and Sewer Fees: Water supply and sewer services billed to approximately 99 percent of Wilmington residents; water demand averages 2.2 Million Gallons per day
3. Trash and Recycling Collection Fees: Residential trash and recycle services provided through contracted vendor Casella Waste Systems

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of Wilmington is a municipal government that provides essential public services to residents of Wilmington, Massachusetts. Its core offerings include public safety (Police, Fire, emergency medical services), public works (roadway maintenance, drainage, parks, cemeteries), water and sewer utilities (serving 99% of residents), trash and recycling collection, health services, building inspection and permitting, recreation programs, elderly services, and administrative functions (Town Clerk, Tax Collection, Treasurer, Assessor). Services are funded primarily through property taxes, water/sewer fees, and other municipal fees.

Product overview

Town of Wilmington MA operates a comprehensive municipal government with a centralized online services portal. The core offering is a unified government services platform built on CivicPlus, integrating 20+ department services including public safety (Fire, Police), public works, health services, recreation programs, elder services, and administrative functions. Key service modules include: the Recreation Department with programs managed via CommunityPass; online payment processing through InvoiceCloud; building inspection and permitting services; water/sewer utilities serving 99% of residents; and Town Clerk functions for vital records and elections. The Town utilizes third-party platforms for specialized functions including WCTV video streaming and Google Maps integration. The portfolio is structured as a hub-and-spoke model where the main portal provides access to all departmental services.

Differentiator

Problem solved

Functional benefit

Products and services

• Fire Department Services Emergency fire response, fire prevention inspections, smoke/carbon monoxide alarm certifications (26F inspections), oil appliance inspections, and emergency medical services with EMT-trained firefighters. Provided by the Town of Wilmington Fire Department.
• Water & Sewer Division Water distribution system with 4 groundwater wells, 2 treatment plants, 3 storage tanks, 1,242 fire hydrants serving 99% of residents with average demand of 2.2 Million Gallons per day. Sewer system with 34 miles of main pipe and 11 pump stations sending flow to MWRA Deer Island Treatment Facility.
• Public Works & Utilities Maintenance of 110+ miles of roadways, drainage systems, parks, cemeteries, water supply (138 miles of water main), sanitary sewers, trash/recycling collection via Casella Waste Systems, and stormwater management for Town of Wilmington residents.
• Trash & Recycling Collection Residential trash and recycling collection services provided by Casella Waste Systems, including curbside pickup, bulk item collection, electronics recycling, mattress/textile recycling, and yard waste management.
• Building Inspection & Permits Building permit application processing, zoning enforcement, inspections for construction, plumbing, gas, and electrical work, asbestos removal oversight, and solar permit services.
• Health Department Services Public health administration including environmental health inspections, septic system permitting, well regulations, restaurant inspections, immunizations, and vaccine clinics.
• Recreation Programs Recreation Department offerings including youth and adult programs, sports, classes, trips, theater events, town beach at Silver Lake, and facility rentals managed via CommunityPass registration.
• Elderly Services Senior Center programs providing social activities, health education, wellness programs, exercise classes, home-delivered meals, transportation, and outreach services for residents 60+.
• Town Clerk Services Democratic process administration including voter registration, elections, Town Meeting operations, vital records (birth, marriage, death certificates), dog licenses, business certificates, marriage licenses, and raffle permits.
• Online Payment Services Digital payment portal powered by InvoiceCloud enabling residents to pay taxes, water/sewer bills, and other Town invoices online via credit card or electronic check.
• Wilmington Town Museum Historical museum housed in the c. 1770 Col. Joshua Harnden Tavern offering permanent exhibitions, rotating displays, and special exhibitions. Open Monday/Tuesday 10AM-2PM and first Sunday open houses.
• Accounting & Financial Services Maintenance of Town financial records, vendor payments, payroll processing, W-2/1099 form preparation, and Town financial computer system operations.
• Information Technology Services IT department providing technology support for all Town departments, maintaining electronic information security and protection, and on-call support for Public Safety operations.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Casella Waste SystemscoreChannel Partner/ Reseller/ DistributorCasella Waste Systems is the residential trash and recycle contractor for the Town of Wilmington. They handle curbside collection of trash and recycling, bulk item pickups, and white goods/CRTs/mattress collection services.
• Massachusetts Water Resources Authority (MWRA)coreStrategic or Co-development PartnerMWRA provides sewer system interconnection for wastewater treatment. Wastewater flow from Wilmington is carried to MWRA's sewer system and ultimately reaches the MWRA Deer Island Treatment Facility.
• U.S. Environmental Protection Agency (EPA)coreStrategic or Co-development PartnerEPA oversees Superfund sites in Wilmington including Olin Chemical and Sutton Brook Disposal Area. EPA continues to evaluate groundwater contamination extent and implement remediation measures.
• Massachusetts Department of Environmental Protection (MassDEP)coreStrategic or Co-development PartnerMassDEP works with Wilmington on environmental protection including wetlands, drinking water standards, septic systems, and Superfund site oversight alongside EPA.
• Reading Municipal Light Department (RMLD)minorStrategic or Co-development PartnerRMLD provides resource information and citizens advisory board services for Wilmington residents regarding municipal light and power services.

Scale indicators12 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Town of Reading, MA: Adjacent Middlesex County town of comparable population (~25,000) operating under the same Select Board / Town Meeting framework with full municipal services including water, sewer, public works, recreation, and senior services. Closest direct peer by size, governance form, and service mix.
• Town of Burlington, MA: Neighboring Middlesex County town with similar population (~26,000) offering a full suite of municipal services including its own water/sewer utility, public works, recreation, and senior center. Directly comparable in scale and service portfolio.
• Town of Tewksbury, MA: Middlesex County town of ~31,000 residents operating an Open Town Meeting form of government with water/sewer utility, public works, recreation, and elderly services analogous to Wilmington's portfolio.
• Town of Billerica, MA: Middlesex County town of ~42,000 residents with a comparable Select Board / Town Meeting structure and a broad municipal service portfolio including water/sewer, public works, recreation, and senior services.
• Town of Andover, MA: Nearby Essex County town of ~36,000 residents operating a Town Manager / Select Board / Town Meeting government with a similar mix of utilities, public works, recreation, and health services.
• Town of Wakefield, MA: Middlesex County town of ~27,000 residents with a comparable municipal structure and service portfolio including water/sewer, public works, recreation, and elderly services.
• Town of North Reading, MA: Adjacent Middlesex County town of ~15,000 residents operating a similar Open Town Meeting government providing a comparable portfolio of municipal services at a smaller scale.
• Town of Braintree, MA: Norfolk County town of ~37,000 residents with a comparable municipal service portfolio including water/sewer utility, public works, recreation, and senior services operated under a Town Council / Mayor structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Xx.com/TownWilmMa
• Facebookfacebook.com/WilmingtonMass
• LinkedInlinkedin.com/company/town-of-wilmington-massachusetts

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles30 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Wilmington