Town Of Wakefield

Name

Town Of Wakefield

Legal name

Town of Wakefield

Website

https://wakefield.ma.us

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Utilities (221)

SIC

Sanitary Services (4950), Real Estate (6500), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Municipal government services
• Public safety services
• Public works
• Utility services
• Permit licensing

Headquarters

HQ city

Wakefield

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Tax Revenue: Real estate and personal property taxes collected by the Tax Collector for municipal operations and services
2. Water and Sewer Fees: Charges for water distribution and sewer collection services
3. Permit and License Fees: Fees collected for building permits, health department permits, business certificates, and various licenses
4. Federal and State Grants: ARPA funding, MassDOT microtransit grants, opioid settlement funds ($797,722 expected 2023-2039)
5. Service Fees: Fire department services, parking violations, excise taxes, cemetery fees

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The Town of Wakefield is a Massachusetts municipal government entity that provides essential local government services to residents and businesses within its jurisdiction. Its core offerings include public safety, public works, utility services, permitting and licensing, tax collection, recreational programs, and civic engagement. Revenue is generated through taxes, fees, and grants to fund community services and infrastructure.

Product overview

Town of Wakefield operates as a traditional municipal government providing resident-facing services through a unified CivicPlus-powered website portal. The core offering consists of traditional government services including public works (infrastructure, water, sewer, trash, recycling), public safety (police and fire departments), health and human services, veteran services, library services, and senior center programs. Digital services include an online payments portal (UniPay), permit application systems, emergency notification services (Everbridge), and community engagement tools (Notify Me alerts, WCAT television). Recent additions include The Link microtransit shuttle service and the Make It Wakefield economic development portal. Services are accessed through the civicplus-powered website rather than a modular software platform.

Differentiator

Problem solved

Functional benefit

Brands

• Make It Wakefield: Marketing and business-resource website launched to showcase the community to businesses, residents, and visitors
• The Link
• Project: Pop-Up
• Envision Wakefield
• Wakefield Community Access TV (WCAT)

Products and services

• Public safety services
• Utility services
• Permits and licensing
• Online bill payment
• Emergency notification system

Quantifiable outcome

• 134 lives lost to substance misuse in Wakefield from January 2010 to July 2025 - town actively working on prevention and recovery programs
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• CircuitcoreStrategic or Co-development Partner · 31 August 2026The Link is a free, on-demand, all-electric microtransit service operated by Circuit, funded through a MassDOT microtransit grant. Provides transportation within Wakefield and Reading, connecting to Lahey Clinic and Winchester Hospital.
• Town of ReadingcoreStrategic or Co-development Partner · 31 August 2026Partner municipality in The Link microtransit service, providing free transportation to residents of both communities and joint ribbon-cutting celebration.
• Wake-Up CoalitioncoreStrategic or Co-development Partner · 1 January 2026Community-based substance use prevention coalition working with Health and Human Services and Police Department on opioid response programs.
• Massachusetts Emergency Management AgencycoreStrategic or Co-development Partner · 1 January 2026Mutual aid agreements with over 20 surrounding communities for fire suppression and emergency response.
• Mystic Valley Public Health CoalitionminorStrategic or Co-development Partner · 1 January 2026Regional public health collaboration including Arlington, Burlington, Chelsea, Everett, Lexington, Lynn, and other surrounding communities.
• Cataldo Ambulance ServiceminorStrategic or Co-development Partner · 1 January 2026Emergency medical services support during major incidents, assisting with rehabilitation services at large-scale emergencies.
• Rehab FiveminorStrategic or Co-development Partner · 1 January 2026Rehabilitation services support for firefighters and emergency personnel during major incidents.
• Mystic Valley Regional Charter SchoolminorOthers · 1 January 2026Regional charter school serving 1,550+ students K-12, draws students from Everett, Malden, Medford, Melrose, Stoneham, and Wakefield.
• Northeast Metropolitan Regional Vocational Technical High SchoolminorOthers · 1 January 2026Regional vocational high school serving students from member communities.
• MBTAminorStrategic or Co-development Partner · 1 January 2026Massachusetts Bay Transportation Authority - The Link microtransit service connects residents to public transit options.
• OnSolvecoreTechnology or Integration · 1 July 2025OnSolve CodeRED system used for emergency notifications to residents and businesses.
• NOBLE Network LibrariesminorStrategic or Co-development Partner · 1 January 2025Beebe Library participates in NOBLE (North of Boston Library Exchange) network allowing patrons to use cards at other network libraries.
• CivicPluscoreTechnology or Integration · 1 January 2025Website platform provider powering the official town website, online payments, meeting calendars, and resident engagement features.

Scale indicators5 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Town of Lynnfield: Nearby Massachusetts suburb with similar residential character, population scale, and municipal operating model. Relevant peer for benchmarking property tax reliance and shared regional services.
• Town of Saugus: Massachusetts town in the same North-of-Boston region with comparable population and municipal service mix. Comparable on tax structure, public works operations, and economic development priorities.
• Town of Reading: Adjacent Massachusetts municipality of comparable size that is an explicit partner with Wakefield on The Link microtransit pilot, making it the closest operational peer for evaluating service delivery models, shared services, and joint program outcomes.
• Town of Burlington: Adjacent Massachusetts town connected to Wakefield via Lahey Clinic access on The Link microtransit route. Comparable municipal service scope and suburban commercial-residential economic base.
• Town of Lexington: Massachusetts town where Casey previously served as Human Resources Director. A high-performing suburban municipality of comparable size, often cited as a regional benchmark for civic services, public engagement, and fiscal management.
• Town of Winchester: Massachusetts town of similar population and demographic profile, accessible via The Link microtransit service. Comparable in municipal service structure, property-tax-driven revenue model, and suburban Boston operational environment.
• Town of Stoneham: Neighboring Massachusetts town with similar population size, municipal governance structure under Town Meeting, and overlapping service delivery footprint. Serves as a regional benchmark for similar suburban municipal operations.
• City of Melrose: Adjacent Greater Boston municipality of comparable scale with similar DPW, public safety, and education service delivery model. Strong functional comparator for evaluating municipal technology adoption and resident engagement practices.
• Town of North Andover: Massachusetts town where Wakefield's current Town Administrator previously served as Deputy Town Manager. Comparable suburban municipal governance structure with similar DPW and public safety operations.
• Town of Wilmington: Massachusetts town where Casey previously served as Assistant Town Manager, providing direct institutional familiarity for benchmarking administrative practices and municipal service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@townofwakefield6118
• Facebookfacebook.com/TownofWakefieldMA
• LinkedInlinkedin.com/company/town-of-wakefield

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Wakefield