What PSG Global Solutions does

PSG Global Solutions is a private, Marina del Rey-headquartered Recruitment Process Outsourcing (RPO) provider and subsidiary of Teleperformance operating under its TP Specialized Services division. The company delivers end-to-end RPO, modular recruiting support, healthcare credentialing and compliance, and white-labeled recruiting teams for staffing firms, serving three primary verticals: healthcare organizations, US and global staffing firms, and enterprise employers across retail, insurance, finance, logistics, and CX/BPO. PSG reports a global workforce of more than 4,000 recruiting professionals, with offshore delivery anchored in the Philippines (Makati City) and India (Pune), and a recent leadership transition in 2025 placed former language-services executive David Bethea as President & CEO after co-founders Brian Cotter and Vivek Padmanabhan departed following 16 years.

The company's core technology is Anna AI, a proprietary generative-AI digital recruiter built in-house under CTO Anand Krishnan. Anna operates as an autonomous agent across text, audio, and voice channels in 17 languages, handling candidate screening, ranking, personalized outreach, interview scheduling, and follow-up coordination 24/7, and integrates with client ATS platforms. PSG has backed the platform with a 70,000+ interview field study co-developed with University of Chicago Booth and published in Nature Human Behaviour, supplemented by the ACE (Automated Candidate Engagement) workflow module. PSG monetizes through managed services contracts (per-seat/per-team RPO), subscription/recurring licensing of the Anna AI platform, and transaction-fee back-office services like credentialing and background checks; all engagements are custom-priced with no public rate card. PSG does not disclose revenue and operates as a privately held subsidiary without independent funding rounds.

Name

PSG Global Solutions

Legal name

PSG Global Solutions, LLC

Website

https://psgglobalsolutions.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PSG Global Solutions provides offshore recruitment process outsourcing, healthcare credentialing, and white-labeled recruiting support to employers, staffing firms, and healthcare organizations, powered by a 4,000+ global workforce and its proprietary Anna AI recruiting platform.

Ownership category

akta.pro rank

Product category

Recruitment Process Outsourcing (RPO)

NAICS

Human Resources Consulting Services (541612), Employment Placement Agencies (561311), Custom Computer Programming Services (541511)

SIC

Services-Employment Agencies (7361), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise RPO (End-to-End Program Management) (BPACABAA)

akta.pro secondary industries

RPO Technology, ATS Administration & Recruitment Operations (BPACABAN), Hybrid / Selective RPO (Partial Outsourcing) (BPACABAC), Project / Surge RPO (Short-Term Hiring Programs) (BPACABAB)

Keywords

• Offshore recruiting services
• Recruitment process outsourcing
• AI recruiting platform
• Healthcare staffing solutions
• Talent acquisition services

Headquarters

HQ city

Marina Del Rey

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Recruitment Process Outsourcing (RPO): Full-cycle and modular RPO services delivered through onshore and offshore teams. Flexible engagement models ranging from full-process outsourcing to targeted recruiting support. Revenue is generated through managed services contracts with pricing based on team size, volume, and scope of services. Supports employers, healthcare organizations, and staffing firms with scalable hiring solutions.
2. AI Recruiting Platform (Anna AI): AI-powered recruiting automation platform licensed to enterprise clients for candidate screening, outreach, scheduling, and engagement. Anna AI increases recruiter productivity by up to 400% and expands capacity without expanding teams. Revenue derived from platform licensing and AI-enabled service delivery.
3. Back-End Recruiting Support: Credentialing, compliance management, background checks, screening, and administrative recruiting support services. Provided as standalone or bundled services. Revenue from per-candidate or per-activity pricing.
4. Healthcare Credentialing & Compliance Services: Specialized healthcare staffing support including credentialing, timecard processing, and onboarding. Delivered through offshore teams achieving 54% cost savings and 99-100% accuracy for healthcare clients. Revenue from managed services contracts.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

PSG Global Solutions provides Recruitment Process Outsourcing (RPO) services, offshore recruiting teams, and back-end recruiting support (credentialing, compliance management, background checks) for healthcare organizations, employers, and staffing firms. Its proprietary Anna AI platform automates candidate screening, personalized outreach, voice-based interviewing, and real-time interview scheduling in 17 languages with 24/7 availability, integrating with client ATS systems. PSG delivers services through a hybrid onshore/offshore model anchored by delivery centers in the Philippines and India, supplemented by proprietary AI technology validated through a University of Chicago Booth study of 70,000+ job interviews.

Product overview

PSG Global Solutions is a talent acquisition and Recruitment Process Outsourcing (RPO) provider offering a comprehensive suite of recruiting solutions. The portfolio centers on custom RPO services (Full-Cycle, Modular/Partial, and Surge Hiring), supplemented by back-end recruiting support (credentialing, compliance, screening), white-labeled staffing firm support, and industry-specific healthcare solutions. The proprietary Anna AI platform serves as the company's AI-powered recruiting engine, enabling intelligent candidate matching, automated engagement across 17 languages, and 24/7 availability. Offshore delivery centers in the Philippines and India provide cost-effective global capacity. The ACE technology module enhances recruiter productivity through automation. These offerings work together as an integrated talent engine combining skilled recruiters, optimized processes, and AI-powered automation to serve employers, healthcare organizations, and staffing firms.

Differentiator

Problem solved

Functional benefit

Products and services

• Anna AI Proprietary AI-powered recruiting platform that automates candidate engagement, screening, interviewing, scheduling, and onboarding tasks. Combines generative AI with human expertise to deliver intelligent candidate matching, multilingual outreach in 17 languages, and 24/7 availability. Integrates with client ATS systems and is validated by a University of Chicago Booth study across 70,000+ interviews showing increases in recruiter productivity by up to 400%.
• Recruitment Process Optimization (RPO) Services Customized RPO solutions including Full-Cycle RPO, Modular/Partial RPO, and Surge & Seasonal Hiring Support. Designed to flex around client hiring goals with measurable impact for employers and healthcare organizations, delivered via onshore and offshore teams with managed services pricing.
• Back-End Recruiting Support for Employers Operational recruiting support including credentialing, compliance management, background checks and screening, application processing, high-volume administrative support, and interview scheduling to help employers move faster while staying compliant.
• Scalable Recruiting Support for Staffing Firms White-labeled recruiting teams that scale to support staffing firms with sourcing, end-to-end recruiting delivery, and scalable capacity for client surges or market expansion. Targets staffing firm clients in IT, healthcare, executive search, and contingent labor.
• Healthcare Solutions Comprehensive healthcare recruiting support including credentialing, timecard processing, onboarding, and back-office operations designed for hospitals, health systems, and healthcare staffing firms with compliance and patient care requirements. Achieves 54% cost savings and 99-100% credentialing accuracy.
• PSG Offshore Solutions Offshore recruiting delivery powered by global delivery centers in the Philippines and India, enabling cost-effective high-volume recruiting with 24/7 coverage and access to a skilled English-speaking workforce.
• Generative AI Solutions AI-powered talent automation suite leveraging Anna AI to automate candidate screening, engagement, and interview processes while maintaining human oversight for quality and compliance. Integrates with existing ATS and workflows.

Quantifiable outcome

• 95.5% client satisfaction scores (9 or 10 out of 10) vs 62% industry average
• +10 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

One partnership is on record.

• University of Chicago Booth School of Business / Dr. Brian JabariancoreStrategic or Co-development Partner · 18 August 2025Research partnership with Dr. Brian Jabarian, economist at the University of Chicago Booth School of Business, to conduct large-scale field studies on AI-driven recruiting outcomes. The collaboration produced a landmark study evaluating Anna AI across 70,000+ job interviews, published as 'Voice AI in Firms: A Natural Field Experiment on Automated Job Interviews' with findings published in Nature Human Behaviour and presented at Stanford, Harvard Business School, MIT, IMF, and World Bank. Dr. Jabarian serves as PSG's unpaid Chief AI Economist, guiding the company's AI research agenda and strategic AI economics direction.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cielo: Cielo is a global RPO and talent acquisition provider offering end-to-end and modular RPO services to enterprise clients across healthcare, financial services, and technology. It is one of the most consistently top-ranked RPO providers on Everest Group's PEAK Matrix, directly comparable to PSG's enterprise RPO positioning.
• Alexander Mann Solutions: Alexander Mann Solutions is a global RPO and talent solutions firm serving enterprise and mid-market clients with full-cycle and modular RPO. It is a recognized Everest Group Leader and competes with PSG in the same enterprise RPO buying cycle, particularly across healthcare and financial services verticals.
• Randstad Sourceright: Randstad Sourceright is the RPO and MSP arm of Randstad, one of the world's largest staffing firms. It competes directly with PSG in enterprise RPO, leveraging a hybrid onshore/offshore delivery model and competing for the same Fortune 500 and healthcare staffing-firm clients.

Broad incumbents

• Korn Ferry: Korn Ferry is a global organizational consulting firm with a sizable RPO and talent acquisition practice alongside executive search and consulting. As a publicly traded firm with much broader portfolio, it competes for the same large-enterprise RPO deals PSG targets, particularly in healthcare and life sciences.
• Hays Talent Solutions: Hays Talent Solutions is the RPO arm of Hays plc, offering end-to-end and modular RPO globally. As a publicly listed staffing group, it has broader reach than PSG but competes in similar enterprise and mid-market RPO segments including life sciences where PSG VP Alec Jain previously held a leadership role.
• ManpowerGroup Talent Solutions: ManpowerGroup Talent Solutions (including Experis and Right Management) provides RPO, MSP, and talent consulting at global scale. As one of the largest staffing conglomerates, it competes with PSG in large enterprise RPO deals and white-labeled staffing-firm support; Alec Jain previously held leadership at Manpower.

Emerging players

• HireVue: HireVue is an AI-native hiring platform offering video interview AI, assessments, and scheduling automation. It competes with PSG's Anna AI in the candidate screening and interviewing layer, though HireVue focuses on enterprise ATS integrations rather than full RPO delivery.
• Eightfold AI: Eightfold AI provides a talent intelligence platform with AI-driven candidate matching, screening, and workforce planning. It is an emerging competitor to Anna AI's intelligent matching capabilities, targeting the same enterprise HR buyer with a pure-software model that could disintermediate PSG's human-in-the-loop approach.

Others

• iCIMS: iCIMS is a leading enterprise talent acquisition (ATS) platform that integrates with PSG's delivery model via ATS connectors. While not a direct competitor, iCIMS and similar ATS platforms increasingly embed AI recruiting features that could reduce demand for PSG's wrapper services over time.
• LinkedIn Talent Solutions: LinkedIn Talent Solutions is a sourcing, employer branding, and recruiting platform that PSG clients use as part of their talent stack. As a Microsoft-owned enabling layer, it is not a direct competitor but is an ecosystem participant that determines sourcing economics for PSG's delivery model.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/psg-global-solutions
• Facebookfacebook.com/psgglobalsolutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PSG Global Solutions