Arztkonsultation AK

What Arztkonsultation AK does

Arztkonsultation AK (arztkonsultation ak GmbH) is a Schwerin-based German telemedicine SaaS provider founded in 2014, operating Germany's first KBV-certified video consultation platform. The company delivers a cloud-based, API-first infrastructure for reimbursable video consultations, with end-to-end encryption, exclusive German data residency, and modular deployment via self-serve SaaS, white-label, or embedded API integration. Its certified stack enables billing through statutory (GKV) and private (PVS partnerships) health insurance schemes, which is a structural requirement for German telemedicine adoption.

The platform serves a horizontal customer base spanning individual medical practices, MVZs, hospitals (~75), university hospitals (claimed 60% penetration), pharmacies (forthcoming ATAP program), nursing facilities (telepflege), psychotherapists, and digital health platforms — collectively exceeding 4,000 paying customers and 8,000+ medical service providers, with over 2 million video consultations facilitated since 2020. Distribution runs through a hybrid motion: PLG self-serve (14-day free trial, three-tier subscription at €19/€49/€249 monthly), enterprise field sales for hospitals and pharma (Key Account Management), and channel referrals via PVS billing services, AOK Sachsen-Anhalt, and pharmacy networks.

The business model is primarily tiered SaaS subscription with recurring revenue, augmented by enterprise custom development (e.g., Sanofi-Aventis contract, Healthcare Innovation as a Service launched March 2025), API and white-label licensing for software partners, and per-transaction interpreter services. The company holds ISO 27001:2022, BSI C5-Testat, KBV, GKV, KZBV, and ips data protection certifications. Strategic momentum in 2025-2026 centers on partnerships (MyTherapy, docdok.health, GEDISA/ATAP, mentalis) that extend the platform into integrated chronic disease care pathways, pharmacy health hubs, and DACH-wide digital health ecosystems.

Name

Arztkonsultation AK

Legal name

arztkonsultation ak GmbH

Website

https://arztkonsultation.de

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Arztkonsultation AK is a German SaaS provider of KBV-certified video consultation platforms, serving over 4,000 healthcare customers including practices, hospitals, pharmacies, psychotherapists, and digital health integrators across Germany.

Ownership category

akta.pro rank

Product category

Telemedicine Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)

akta.pro secondary industry

ePrescribing, Lab/Imaging Orders & Results Integration (HLALAKAJ)

Keywords

• Telemedicine software
• Video consultation platform
• Healthcare API integration
• Digital health SaaS
• Medical video conferencing

Headquarters

HQ city

Schwerin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Tiered): Three-tiered subscription model: Basic (€19/month) for single practitioners, Advanced (€49/month) for multi-user practices, Professional (€249/month) for hospitals and large MVZs. Additional users and features (API, White-Label, SSO) billed as add-ons. Monthly billing with monthly contract terms; annual billing available with potential discounts. No per-consultation fees.
2. Enterprise / Custom Development: Custom pricing for large healthcare organizations with bespoke requirements, API integration projects, and white-label deployments. Individualized SLAs, onboarding, and professional services billed on a project basis. Healthcare Innovation as a Service for pharma and health insurance partners.
3. API & Whitelabel Licensing: Revenue from API usage fees (beyond included quota), white-label branding fees, and licensing of the video infrastructure to third-party platforms and healthcare software vendors. Integration into partner products creates recurring licensing streams.
4. Translator / Interpreter Services: Optional dolmetscher (interpreter) service for video consultations without language barriers, billed separately through third-party interpreter providers.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels8 records

Core offering

Arztkonsultation AK GmbH provides a KBV-certified video consultation platform for the German healthcare market, enabling physicians, MVZs, hospitals, pharmacies, nursing facilities, and psychotherapists to conduct reimbursable telemedicine consultations. The platform is offered as a SaaS suite, an embeddable video API, a white-label deployment, and custom development services, with all infrastructure hosted exclusively in Germany and certified to ISO 27001 and BSI C5 standards.

Product overview

Arztkonsultation offers a modular telemedicine software platform with three core product tiers: (1) Videosprechstunden-Suite as the flagship SaaS video consultation solution with KBV certification for billable video consultations; (2) ak Video-API and Whitelabel for technical integration partners requiring API-based or branded embedding; and (3) Custom Development plus Healthcare Innovation as a Service for bespoke healthcare innovation projects. All products are built on a unified High-Performance API architecture. The platform serves diverse healthcare segments including clinics, practices, pharmacies (via Assistierte Telemedizin in Apotheken), nursing care facilities (Telepflege), and psychotherapists. Additional vertical solutions target obesity management, mental health, and digital wound care through strategic partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Videosprechstunden-Suite (Video Consultation Suite) KBV-certified, end-to-end encrypted browser-based video consultation solution with virtual waiting room, integrated appointment management, digital anamnesis, document exchange, and SMS/email reminders. Sold via subscription tiers (Basic, Advanced, Professional) to medical practices, MVZs, hospitals, psychotherapists, and other healthcare providers in Germany.
• ak Video-API High-performance REST API enabling software vendors, hospital IT systems, and pharmacy platforms to embed KBV-certified video consultation functionality directly into their own products via iframe or full API integration. Designed for technical integration partners building digital health solutions.
• Whitelabel White-label deployment of the video consultation suite, with full customization of the user interface, email templates, sender address, and corporate design to match the partner's brand identity. Sold to partners who wish to offer video consultation under their own brand.
• Healthcare Innovation as a Service Customized patient pathway development service combining consulting, ecosystem building, and technology implementation. Delivered to healthcare organizations, pharmaceutical companies, and health insurers seeking bespoke telemedicine solutions and digital care pathways.
• Custom Development Bespoke telemedicine software development, including complex patient pathway integration and special feature development. Delivered to clients with specific requirements that go beyond the standard product suite, such as pharmaceutical companies (e.g., Sanofi-Aventis).
• Assistierte Telemedizin in Apotheken (ATAP) Specialized telemedicine module enabling German pharmacies to offer assisted doctor consultations on-site, transforming them into health hubs. Targeted at pharmacies participating in the DAV ATAP program.
• Telepflege Video consultation module purpose-built for nursing care facilities, providing remote physician access for medication questions, wound management, and chronic disease monitoring. Integrated with care facility software platforms (e.g., myneva) via API.

Quantifiable outcome

• Over 2 million video consultations conducted since 2020, saving patients the trip to the practice each time
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

15 partnerships are on record, tiered core and minor.

• mentaliscoreStrategic or Co-development Partner · 27 March 2026Cooperation for hybrid mental health care. mentalis provides mental health services; Arztkonsultation provides video consultation infrastructure enabling hybrid (in-person + digital) mental health care delivery.
• docdok.healthcoreStrategic or Co-development Partner · 17 March 2026Strategic partnership for the DACH region announced March 2026. Combines docdok.health's digital health platform with Arztkonsultation's video consultation for integrated patient care pathways.
• MyTherapy (smartpatient)coreStrategic or Co-development Partner · 5 March 2026Strategic partnership to establish an integrated digital care pathway launching initially in clinical obesity. Combines MyTherapy's patient activation and medication management platform with Arztkonsultation's telemedicine infrastructure to address fragmented care pathways. Goals include reducing time-to-diagnosis, shortening specialist waiting times, and improving medication adherence. Scalable model designed to expand beyond obesity to additional chronic disease areas, aiming to create a fully integrated digital care ecosystem.
• mynevacoreTechnology or Integration · 28 July 2025Partnership to enable digital medical care directly in nursing facilities. myneva's telepflege (nursing care) module integrates Arztkonsultation's video API, providing flexible and secure video consultation for nursing staff and residents. Enables direct documentation of consultations.
• GEDISAcoreStrategic or Co-development Partner · 24 June 2025GEDISA and Arztkonsultation signed a Letter of Intent (LOI) to support assisted telemedicine in pharmacies (Assistierte Telemedizin in Apotheken, ATAP). The DAV (German Pharmacist Association) decision set the start date for ATAP at July 1, 2026. GEDISA provides pharmacy software/systems integration; Arztkonsultation provides the certified video consultation infrastructure.
• vitagroup Health DialogcoreStrategic or Co-development Partner · 13 December 2023Strategic partnership for hybrid healthcare. Integrates vitagroup's health dialog platform with Arztkonsultation's video consultation for cross-sector patient care pathways.
• Sanofi-AventiscoreStrategic or Co-development Partner · 7 December 2023Development contract signed December 2023. Arztkonsultation provides custom development services for Sanofi-Aventis to build bespoke telemedicine solutions, patient pathways, or digital health applications for pharmaceutical use cases.
• Mindable HealthminorStrategic or Co-development Partner · 6 February 2023Cooperation with Mindable Health for digital mental health care solutions. Mindable Health provides digital therapeutics for mental health; Arztkonsultation provides the video consultation layer.
• DoctifyminorChannel Partner/ Reseller/ Distributor · 5 July 2022Partnership with Doctify feedback platform. Doctify provides patient review/feedback functionality; integration enhances patient experience and trust in practices using Arztkonsultation's video consultation.
• AOK Sachsen-AnhaltcoreChannel Partner/ Reseller/ Distributor · 9 September 2021AOK Sachsen-Anhalt uses Arztkonsultation's video consultation for insured member advisory services. AOK promotes the platform to its members as a preferred digital health service, providing customer referrals and co-marketing. Stefan Behrendt (AOK Sachsen-Anhalt) is featured as a customer testimonial.
• Universitätsmedizin GreifswaldcoreTechnology or Integration · 11 June 2021Universitätsmedizin Greifswald won a public tender and selected Arztkonsultation as their video consultation provider. Featured as a reference customer, highlighting the ability to independently and easily convert to or supplement with video consultations with excellent support.
• Dolmetscher Services (Interpreting Services)minorChannel Partner/ Reseller/ Distributor · 8 May 2021Partnership with interpreter/dolmetscher service providers to enable video consultations without language barriers. Interpreters join video consultations remotely, enabling multilingual healthcare delivery.
• PVS Westfalen-Nord GmbHChannel Partner/ Reseller/ Distributor · 19 February 2021Partnership for private billing of video consultations (GOÄ). PVS provides GOÄ-compliant billing services for private video consultations. Mutual customer referrals with attractive special offers. Enables private practice physicians to easily bill video consultations.
• PVS Schleswig-Holstein HamburgcoreChannel Partner/ Reseller/ Distributor · 21 January 2021Partnership to recommend each other's services to respective customer bases. PVS has 3,500+ member practices; Arztkonsultation has 8,500+ customers. PVS members received a special offer for Arztkonsultation; Arztkonsultation promotes PVS billing services to its customers. Enables private billing of video consultations.
• HelloBetterminorStrategic or Co-development Partner · 1 September 2020Cooperation to network digital mental health care. Combines HelloBetter's scientifically validated psychological online training programs with Arztkonsultation's video consultation for a comprehensive digital mental health care offering. Joint informational content and cross-promotion.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TeleClinic: German telemedicine provider offering video consultations with doctors across specialties, prescription services, and direct-to-patient care. Comparable to Arztkonsultation's physician-and-patient video consultation use cases, though TeleClinic is more consumer-facing while Arztkonsultation is provider-/B2B2C-focused.
• Patientus: Berlin-based video consultation platform for doctors and therapists in Germany. Directly competes with Arztkonsultation in KBV-certified video consultations for practices and clinics, targeting the same physician and psychotherapist segments with similar SaaS subscription pricing.
• medflex: German telemedicine platform providing video consultations and digital patient communication for medical practices, MVZs, and hospitals. Closely comparable to Arztkonsultation's core SaaS tier offering and customer segments (physicians, psychotherapists, clinics) within the regulated German market.
• samedi: Berlin-based eHealth platform offering online appointment booking, video consultations, and digital patient pathways for hospitals and practices in Germany. Overlaps directly with Arztkonsultation's hospital/MVZ-focused Professional tier and integrated care-pathway proposition.

Broad incumbents

• Zava (formerly DrEd): European online doctor and telemedicine provider (UK-/Germany-focused) offering video consultations and digital prescriptions across multiple specialties. A broader incumbent with overlapping video consultation and prescription capabilities, though more direct-to-consumer than Arztkonsultation's provider/B2B orientation.
• Doctolib: Major Franco-German healthcare platform offering appointment booking, teleconsultation, and patient management to practices and hospitals. A broad incumbent whose video consultation feature competes with Arztkonsultation across hospitals and large practices, backed by significantly larger funding and brand recognition.
• CompuGroup Medical (CGM): One of Europe's largest health-IT vendors providing practice management software (Medistar, Turbomed) and hospital information systems across Germany. A broad incumbent that could bundle video consultation with its dominant KIS/PVS offerings, posing a strategic threat to Arztkonsultation's white-label and API integration business.
• Kry (Livi): Major European digital-health provider (operating as Livi in some markets) offering video GP consultations across multiple countries. A broad incumbent with the capital and scale to expand into the DACH telemedicine market and compete with Arztkonsultation for hospital and insurer partnerships.
• DocCheck (DocCheck Video Sprechstunde): German health-IT and medical-community platform that acquired Patientus and offers KBV-certified video consultation tools alongside its larger authentication, communication, and CME ecosystems. A broad incumbent bundling video consultation with adjacent healthcare services, competing for the same physician customer base as Arztkonsultation.

Emerging players

• vitagroup: German digital-health platform offering Health Dialog and care-pathway solutions with which Arztkonsultation has a partnership. Represents both a partner and an emerging competitor in integrated digital patient pathways, with overlap in chronic disease and hospital-segment solutions.

Market position

Strengths5 records

Weaknesses3 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arztkonsultation
• Xx.com/arztkonsul

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arztkonsultation AK