BPO+
BPO+ is the largest business process outsourcing provider in the Middle East, headquartered in Qatar, delivering contact center, back-office, and digital marketing services to 400+ enterprise clients across the GCC via a 1,300+ multilingual workforce.
- Company typePrivate
- Founded2008
- HeadquartersDoha, Qatar
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What BPO+ does
BPO+ (legally Business Process Outsourcing WLL) is a Qatar-headquartered business process outsourcing provider operating across the GCC/Middle East region. Founded around 2008 and led by CEO & Managing Director Dr. Tejinder Singh Bhatia, the company delivers end-to-end BPO services spanning voice and non-voice contact center operations, back-office transaction processing, knowledge process outsourcing, HR and financial services, technical support, and manpower outsourcing (MPO). The company reports a workforce of 1,300+ from 35+ nationalities covering 15+ languages, claims 400+ enterprise clients, and processes approximately 20 million customer interactions annually across verticals including BFSI, healthcare, telecom, government, retail, travel, sports, and education.
The technology stack is built on third-party infrastructure — Avaya for voice network and intelligent call routing, Ameyo Cloud for contact center, HP and Cisco for IT and networking, Microsoft for software, Dell Sonicwall for security, and Amazon for cloud — supplemented by an in-house software development team that builds custom CRM front-ends per client. The platform is ISO 9001:2008 and ISO 27001:2013 certified with a documented off-site disaster recovery location. BPO+ offers four principal engagement models: a Plug & Play 200-seater in-house call center deployable in 24 hours, a Build-Operate (B&O)/Build-Operate-Transfer (BO&T) model with 100+ man-years of project experience, an On-Site deployment model, and Consulting services for contact center setup.
Revenue mechanics are not publicly disclosed. The company sells through direct enterprise field sales with quote-based, SLA-structured multi-year managed services contracts, supported by partner referrals from Avaya, KPMG, Deloitte, Microsoft, and major regional banks. Marquee logos include Qatar National Bank, Doha Bank, Ooredoo, Hamad Medical Corporation, Qatar Foundation, Bank Muscat, and Commercial Bank of Qatar. BPO+ is privately held with no disclosed institutional investors or external funding rounds, operating as a founder-owned Qatari limited liability company with offices in Qatar, Oman, and Dubai/UAE plus two additional regional markets.
BPO+ firmographics
Firmographics- Name
- BPO+
- Legal name
- Business Process Outsourcing WLL
- Website
- https://bpo-plus.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- BPO+ is the largest business process outsourcing provider in the Middle East, headquartered in Qatar, delivering contact center, back-office, and digital marketing services to 400+ enterprise clients across the GCC via a 1,300+ multilingual workforce.
- Ownership category
- akta.pro rank
BPO+ industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Business Service Centers (56143), Office Administrative Services (5611), Payroll Services (541214)
- SIC
- Services-Management Services (8741), Services-Employment Agencies (7361), Services-Help Supply Services (7363), Services-Management Consulting Services (8742)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
Keywords
Where BPO+ is headquartered
LocationHeadquarters
- HQ city
- Doha
- HQ country
- Qatar
- HQ region
- Middle East
Offices3 records
Markets served
BPO+ business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Business Process Outsourcing Services: BPO+ provides comprehensive end-to-end BPO services including voice and non-voice solutions, transaction processing, knowledge process outsourcing, HR services, financial and accounting services, technical support, and manpower outsourcing. Revenue is generated through managed services contracts with enterprise clients, typically structured with SLAs and performance-based metrics.
- E-BPO Services: Electronic BPO services including SEO, SMS and email marketing, web development, social media marketing, and web B2C services. These digital services are offered as standalone offerings or bundled with core BPO services.
- Call Center & Contact Center Services: 24/7 customer service desk, voice support, chat support, email support, IVR management, technical support, helpdesk support, and social media support services. Revenue generated through per-seat or transaction-based pricing models.
- Manpower Outsourcing & Payroll (MPO): Manpower outsourcing solutions managing employee lifecycle for clients. Currently employs 800+ outsourced staff in Qatar. Revenue generated through staffing fees and payroll management services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Plug & Play Model - 200 seater in-house call center with advanced technologies, setup in 24 hours |
| Outcome Based/ Performance | Multi-year contract | B&O and BO&T Model - Project team with 100+ man years of experience |
| Professional services/ project-based | Project-based | Consulting Services - End-to-end consulting for setting up contact centers |
| Professional services/ project-based | Multi-year contract | On-Site Model - Expertise in setting up and managing on-site operations |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
BPO+ product offering
Product offeringCore offering
BPO+ provides outsourced customer engagement and back-office processing services to enterprises and government entities across the Middle East, delivered through a 1,300+ multilingual workforce. Core deliverables include voice and non-voice BPO, call and contact center operations (voice, chat, email, IVR, social media support), process/KPO outsourcing (transaction processing, HR, finance and accounting, technical support), E-BPO digital services (SEO, SMS/email marketing, web development), and manpower outsourcing with payroll. Engagements are sold under multi-year SLA-based managed services contracts via Plug & Play, Build-Operate/Transfer, On-Site, and Consulting delivery models.
Product overview
BPO+ is a Business Process Outsourcing platform offering a unified service portfolio centered around its core BPO, E-BPO, and Call & Contact Center Services. These are supported by specialized modules including Process Outsourcing Services, BPO Non-Voice Based, MPO Manpower Outsourcing, Business Models (consulting), SEO, SMS & Email Marketing, and Web Development. The platform is designed for enterprises seeking end-to-end outsourcing solutions spanning customer interactions, back-office operations, digital marketing, and workforce management across industry verticals.
Differentiator
Problem solved
Functional benefit
Products and services
- BPO (Business Process Outsourcing) Core BPO service providing customer support including voice and non-voice solutions, collections, customer acquisitions, and third-party transaction services such as data storage and indexing, sold to enterprise clients.
- E-BPO (Electronic BPO) Digital outsourcing services including crowdsourcing, social media marketing, email and SMS marketing, and web B2C services, offered to enterprise clients.
- Call & Contact Center Services Voice support, chat support, email support, voice mail support, IVR management, technical support, helpdesk support, enquiry management, voice recording services, and social media support delivered through a 24/7 contact center.
- Process Outsourcing Services Transaction processing, back office operations, knowledge process outsourcing, HR services, financial and account services, technical support, social media commerce, consultancy, manpower outsourcing, data management and translation, and e-commerce back-office support.
- MPO – Manpower Outsourcing & Payroll Manpower outsourcing solutions managing the full employee lifecycle for clients, including skilled resources, temporary and permanent staffing, and payroll services.
Quantifiable outcome
- 90% of customers say they will use BPO+ again
- +4 more outcomes
Companies that use BPO+
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles4 records
BPO+ technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
BPO+ partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, major and minor.
- AvayacoreAvaya provides core voice network infrastructure powering BPO+'s intelligent skill-based call routing, interactive voice response, and cloud interface capabilities
- AmeyocoreAmeyo Cloud powers BPO+'s contact center cloud interface and customer engagement solutions
- Hewlett-Packard (HP)coreHP provides IT infrastructure hardware and networking products supporting BPO+'s data network and operations
- CiscocoreCisco provides networking and data infrastructure powering BPO+'s secure network operations
- MicrosoftmajorMicrosoft provides software platforms and solutions for BPO+'s operations and technology infrastructure
- Dell SonicwallcoreDell Sonicwall provides network security infrastructure for BPO+'s secure operations
- KPMGmajorStrategic partnership for advisory and consulting services in financial and business process areas
- DeloittemajorStrategic partnership for consulting and advisory services across operations
- AmazonmajorAmazon provides cloud infrastructure and web services for BPO+'s operations
- OoredoomajorStrategic partnership with telecom provider for telecommunications infrastructure and services
- QNB (Qatar National Bank)majorStrategic banking partnership for financial services and transactions
- Bank MuscatmajorStrategic partnership with Bank Muscat for banking sector outsourcing services in Oman
- Doha BankmajorStrategic partnership for banking sector outsourcing services
- 360 NauticaminorChannel partner for business development and client referrals
- CBQ (Commercial Bank of Qatar)majorStrategic partnership for banking sector outsourcing
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
BPO+ competitors and assessment
Company assessmentDirect peers
- Concentrix: Global customer experience / BPO services provider with delivery centers across multiple geographies and similar omnichannel voice, non-voice, and back-office offerings competing for the same enterprise BFSI/telecom contracts.
- Teleperformance: One of the world's largest call center and CX outsourcers with global delivery footprint, competing in multilingual customer support and back-office BPO for large enterprise and government accounts in MEA.
- TTEC (TeleTech): Large global CX and BPO provider offering contact center, back-office, and digital customer experience services across verticals similar to BPO+, including BFSI and telecom.
- TaskUs: New York-listed digital outsourcing and CX company serving enterprise clients across content moderation, customer support, and back-office - overlapping model and target verticals with BPO+.
- IBEX Limited: Public CX and BPO operator with omnichannel contact center and back-office solutions targeting BFSI, telecom, and consumer brands, comparable scale and service mix to BPO+.
- StarTek: Global BPO company delivering voice, non-voice, and back-office processing for enterprise clients in BFSI, telecom, and retail - directly overlaps with BPO+'s service portfolio and verticals.
- Transcom: International CX and BPO provider with contact center operations across multiple regions, offering omnichannel customer support and back-office services comparable to BPO+.
- Alorica: Large global CX outsourcing firm providing voice, digital, and back-office solutions across industries including BFSI, telecom, and healthcare - comparable business model and target clients.
- Foundever (formerly Sitel/Sykes): Global CX and BPO operator (Sitel / Sykes legacy) serving enterprise and government clients with multilingual contact center and back-office outsourcing, overlapping strongly with BPO+'s offering.
Broad incumbents
- Majorel (now Concentrix Majorel): Global CX and BPO company with significant Middle East / North Africa presence offering multilingual customer support and back-office services - broader scale and global footprint than BPO+ but directly comparable in services and verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
BPO+ social profiles
Digital presenceBPO+ financial estimates
Financial estimateRevenue estimate
Valuation estimate
BPO+ leadership team
Management profileNumber of profiles
Profiles2 records
BPO+ funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BPO+ M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BPO+
What does BPO+ do?
BPO+ provides outsourced customer engagement and back-office processing services to enterprises and government entities across the Middle East, delivered through a 1,300+ multilingual workforce. Core deliverables include voice and non-voice BPO, call and contact center operations (voice, chat, email, IVR, social media support), process/KPO outsourcing (transaction processing, HR, finance and accounting, technical support), E-BPO digital services (SEO, SMS/email marketing, web development), and manpower outsourcing with payroll. Engagements are sold under multi-year SLA-based managed services contracts via Plug & Play, Build-Operate/Transfer, On-Site, and Consulting delivery models.
Is BPO+ a public or private company?
BPO+ is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was BPO+ founded?
BPO+ was founded in 2008. It employs 501 to 1,000 people.
Where is BPO+ based?
BPO+ is headquartered in Doha, Qatar, in the Middle East region.
How does BPO+ make money?
Four revenue lines are on record. Business Process Outsourcing Services are the primary driver. The others are E-BPO Services, call Center & Contact Center Services and manpower Outsourcing & Payroll (MPO).
Who are BPO+'s main competitors?
Direct peers on record are Concentrix, Teleperformance, TTEC (TeleTech), TaskUs, IBEX Limited, StarTek, Transcom, Alorica and Foundever (formerly Sitel/Sykes). Majorel (now Concentrix Majorel) is listed as a broad incumbent.
Does BPO+ have an API?
No public API is recorded for BPO+.
What industry is BPO+ in?
BPO+'s product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 8741.