Invoice Cloud
InvoiceCloud is a Vista Equity Partners-backed SaaS platform that provides electronic bill presentment, payment processing, and disbursement solutions to utilities, insurers, local governments, and county tax authorities across the United States, with 160+ CIS integrations and AI-embedded workflow automation.
- Company typePrivate
- Founded2009
- HeadquartersBraintree, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Invoice Cloud does
Invoice Cloud, Inc. (InvoiceCloud) is a private, Vista Equity Partners-backed SaaS provider of electronic bill presentment and payment (EBPP) solutions headquartered in Boston, MA. Founded in 2009, the company sells exclusively through a direct B2B field sales motion to enterprise and mid-market billers in four regulated verticals: utilities (electric, water, gas), insurance (P&C, mutual), local government (municipalities, public agencies), and county tax authorities. Its platform unifies online, mobile, IVR, text, kiosk, and in-person (encrypted card reader) payment channels for the payers (end customers) of those billers, with branded paperless billing, automated reminders, and self-service portals. The company monetizes through per-transaction fees (including passed-through network fees) plus recurring service/platform fees negotiated per Biller Order Form, with optional convenience fees to payers for certain payment methods.
The platform architecture centers on three proprietary modules: AI-Embedded Intelligence (workflow-native automation, exception detection, and predictive reporting), End-to-End Payments (omni-channel payment orchestration), and Reconciliation and Reporting (real-time, AI-powered analytics), built on a secure cloud SaaS infrastructure with PCI DSS compliance and WCAG AA 2.1/ADA conformance. The product surface extends to Outbound Payment Services (OPS), a multi-rail disbursement capability delivered with Transcard Payments covering ACH, RTP, virtual credit card, instant deposit, and print/mail deposit, plus hardware (Kiosks via Kiosk.com, encrypted card readers). The company highlights 160+ pre-built CIS integrations implemented by dedicated specialists as a core switching-cost asset, and maintains a Partner Directory and 'Become a Partner' program for resellers and integrators.
InvoiceCloud's go-to-market is enterprise-led with dedicated implementation, technical support, and payer adoption services, supported by content marketing, webinars, case studies, ROI calculators, events, and social channels. Customer evidence is concentrated in municipal water/electric utilities (Sacramento Suburban Water District, City of Wylie, City of Clearwater, Dalton Utilities, Alaska Village Electric Cooperative, El Paso Electric), insurance carriers (American Farmers & Ranchers Mutual Insurance Company), and county/municipal tax offices (New Hanover County, El Dorado County, New Port Richey). The company has expanded historically through acquisitions including HealthPay24 (healthcare patient billing, Dec 2015) and Metropolitan Communications (MCC, Feb 2016), and was recognized in the 2025 BIG Awards for Business. Revenue is not publicly disclosed and the firm operates in a highly fragmented EBPP market in which the top 10 players account for roughly 11% of revenue.
Invoice Cloud firmographics
Firmographics- Name
- Invoice Cloud
- Legal name
- Invoice Cloud, Inc.
- Website
- http://www.invoicecloud.net
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- InvoiceCloud is a Vista Equity Partners-backed SaaS platform that provides electronic bill presentment, payment processing, and disbursement solutions to utilities, insurers, local governments, and county tax authorities across the United States, with 160+ CIS integrations and AI-embedded workflow automation.
- Ownership category
- akta.pro rank
Invoice Cloud industry classification
Industry- Product category
- Electronic Bill Presentment and Payment (EBPP) Software
- NAICS
- Software Publishers (513210), Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Biller Direct EBPP Platforms (FSAMAJAA)
- akta.pro secondary industries
- Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Recurring Billing & AutoPay Management (FSAMAJAE), E-Invoicing & Invoice Presentment (B2B/B2G) (FSAMAJAF)
Keywords
Where Invoice Cloud is headquartered
LocationHeadquarters
- HQ city
- Braintree
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Invoice Cloud business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Transaction Fees: InvoiceCloud charges billers per transaction processed through its platform. Fees include Network Fees (interchange, dues, assessment fees, processing fees) passed through from payment networks, plus service fees as specified in the Biller Order Form. Transaction fees apply across all payment methods including credit/debit cards, ACH, EFT, digital wallets, and IVR-assisted payments.
- Service and Platform Fees: Billers pay recurring service fees as specified in their Biller Order Form, which may include minimum fee charges, subscription-style platform access fees, and add-on fees for features such as Outbound Payments, encrypted card readers, and kiosks.
- Convenience Fees: Non-payer users or payers may be charged convenience fees for certain payment methods, which are non-refundable once processed. The terms indicate that card issuers and third-party aggregators are prohibited from intercepting payments without prior written authorization.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Monthly | Quote-based Biller pricing negotiated per Biller Order Form |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels9 records
Invoice Cloud product offering
Product offeringCore offering
InvoiceCloud provides a cloud-based SaaS digital billing and payment platform that enables billers in utilities, insurance, local government, and county tax to collect payments and disburse funds through omni-channel options (online, mobile, IVR, SMS, kiosk, and paper check). The platform combines AI-Embedded Intelligence, end-to-end payment orchestration, real-time reconciliation, 160+ CIS integrations, and Outbound Payment Services into a single integrated system designed to replace fragmented, manual billing operations for regulated industries.
Product overview
Invoice Cloud is a unified digital billing and payment platform consisting of core technology modules (AI-Embedded Intelligence, End-to-End Payments, Reconciliation and Reporting, and Security and Compliance) along with supporting features including IVR for voice/text interactions, Outbound Payment Services for disbursements, encrypted card readers, and kiosks for physical payments. The platform offers industry-specific solutions for Utilities, Insurance, Local Government, and County Tax sectors. Additional tools include digital and paperless savings calculators. The architecture is a SaaS-based platform with robust CIS integrations to 160+ existing systems.
Differentiator
Problem solved
Functional benefit
Products and services
- Digital Payments for Utilities
Quantifiable outcome
- Avg Increase in Digital Payments in Year 1: 0% (metric placeholder — '0% Avg Increase in Digital Payments in Year 1' shown on website)
- +3 more outcomes
Companies that use Invoice Cloud
Customer profileNamed customers12 records
Segments4 records
Ideal customer profiles4 records
Invoice Cloud technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature8 records
Invoice Cloud partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and supporting.
- Transcard Payments, LLCcoreTranscard Payments, LLC serves as InvoiceCloud's third-party service provider for Outbound Payment Services, enabling billers to disburse payments to customers via multiple methods including ACH, RTP, Instant Deposit, Virtual Credit Card, Print and Deposit, and Mail and Deposit. Biller must agree to Transcard's terms and conditions to use Outbound Payment Services.
- Level AccesssupportingLevel Access is InvoiceCloud's digital accessibility partner, providing a digital accessibility platform and 25 years of experience to achieve and sustain conformance to WCAG AA 2.1 guidelines and ADA compliance. Level Access evaluates InvoiceCloud's digital properties and is supported by a team of accessibility professionals, including users with disabilities.
- Kiosk.comsupportingKiosk.com is the manufacturer providing kiosks used in InvoiceCloud's service offering. The manufacturer provides warranty services including Advanced Exchange and Field Service with overnight parts shipment and on-site technician visits. Kiosks are provided to billers under a license fee arrangement.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Invoice Cloud competitors and assessment
Company assessmentEmerging players
- Nayax: Nayax provides unattended payment solutions including kiosks and card readers for self-service environments, intersecting with InvoiceCloud's kiosk and encrypted card reader offerings for in-person utility and municipal collections.
Broad incumbents
- ACI Worldwide: ACI Worldwide operates a broad real-time electronic payment and banking software portfolio that includes bill payment and EBPP offerings to billers and financial institutions. It competes with InvoiceCloud across enterprise billers and banks, with greater scale and a wider product footprint.
- CSG International: CSG offers revenue management, digital payments, and customer engagement solutions to communications, utilities, and media companies, with overlapping EBPP and customer billing capabilities. It is a broad incumbent competing for the same enterprise utility billers.
- Fiserv: Fiserv is a large financial services technology provider offering bill payment, merchant acquiring, and core banking solutions that overlap with InvoiceCloud's EBPP and payment orchestration capabilities. Its scale and existing bank relationships make it a credible competitor for the largest enterprise billers.
- Jack Henry & Associates: Jack Henry provides core banking and payment processing technology to banks and credit unions, including bill payment and digital banking features that compete with InvoiceCloud in the biller-direct and bank-served EBPP segments.
Direct peers
- Paymentus: Paymentus is a direct EBPP competitor serving utilities, government, insurance, and property management with similar bill presentment, payment processing, and customer engagement capabilities. Closest comparable on customer verticals and product scope.
- HealthPay24: HealthPay24 is a healthcare-focused EBPP platform acquired by Invoice Cloud in 2015, indicating direct product overlap in patient billing and statement processing. Comparable on core EBPP functionality though focused on healthcare billers.
Others
- Stax (Fattmerchant): Stax is a payments technology provider offering subscription-based merchant processing and payment orchestration APIs. Adjacent to InvoiceCloud in enabling embedded and orchestrated payment experiences, though it focuses on SMB merchants rather than regulated billers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Invoice Cloud social profiles
Digital presenceInvoice Cloud compliance and trust
Trust signalCompliance2 records
Invoice Cloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
Invoice Cloud leadership team
Management profileNumber of profiles
Profiles6 records
Invoice Cloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Invoice Cloud M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Invoice Cloud
What does Invoice Cloud do?
InvoiceCloud provides a cloud-based SaaS digital billing and payment platform that enables billers in utilities, insurance, local government, and county tax to collect payments and disburse funds through omni-channel options (online, mobile, IVR, SMS, kiosk, and paper check). The platform combines AI-Embedded Intelligence, end-to-end payment orchestration, real-time reconciliation, 160+ CIS integrations, and Outbound Payment Services into a single integrated system designed to replace fragmented, manual billing operations for regulated industries.
Is Invoice Cloud a public or private company?
Invoice Cloud is a private company. It is classified as private equity controlled and is currently operating.
When was Invoice Cloud founded?
Invoice Cloud was founded in 2009. It employs 501 to 1,000 people.
Where is Invoice Cloud based?
Invoice Cloud is headquartered in Braintree, United States, in the North America region.
How does Invoice Cloud make money?
Three revenue lines are on record. Transaction Fees are the primary driver. The others are service and Platform Fees and convenience Fees.
Who are Invoice Cloud's main competitors?
Nayax is listed as an emerging player. Broad incumbents are ACI Worldwide, CSG International, Fiserv and Jack Henry & Associates. Direct peers are Paymentus and HealthPay24. Stax (Fattmerchant) is listed as an others.
Does Invoice Cloud have an API?
No public API is recorded for Invoice Cloud.
What industry is Invoice Cloud in?
Invoice Cloud's product category is Electronic Bill Presentment and Payment (EBPP) Software. Its primary akta.pro industry code is FSAMAJAA, Biller Direct EBPP Platforms, with a secondary code of BPAMAFAF, Bill Pay, Invoicing & Payables Platforms. Its NAICS code is 513210 and its SIC code is 7372.