Pathways

What Pathways does

Pathways, Inc. is a not-for-profit 501(c)(3) human services organization founded in 1976 (originally as The Greenhouse Center, renamed in 1984) and headquartered at 33 Denison Parkway West, Corning, New York. The organization delivers a six-division service portfolio comprising Care Coordination, Childcare (Kids' Adventure Club), Clinical Services (Clinical Associates), Community and Habilitation, Residential Services, and Therapeutic Foster Care. It serves approximately 4,000 children, adults, and families annually with intellectual and developmental disabilities, mental health needs, traumatic brain injuries, and serious emotional or behavioral difficulties, operating across 16 New York State counties (Allegany, Broome, Cayuga, Chemung, Erie, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne, Wyoming, Yates) covering the Finger Lakes, Southern Tier, and Rochester regions. Underlying technology is described as a HIPAA-compliant hybrid entity with electronic health records and telehealth capabilities; designated healthcare components (Community-based Services, TBI, Home Alternatives, Home Care, Family Support, Therapeutic Foster Care, OPWDD Waiver Services, Intermediate Care Facilities) operate under strict compliance firewalls separating healthcare from non-healthcare functions.

The organization runs more than 60 distinct programs including Adult Care Management via Health Home partnerships with Circare, Huther Doyle, and HHUNY; High Fidelity Wraparound; Children's HCBS; Adult Behavioral Health HCBS/CORE; Community and Day Habilitation; Employment Services; Family Support; TBI/NHTD waiver services; 24-hour supervised Intermediate Care Facilities, Individualized Residential Alternatives, and Community Residences in Bath, Canandaigua, Corning, Elmira, and Painted Post; and the Kids' Adventure Club embedded in all six elementary schools of the Corning-Painted Post School District. The care model emphasizes person-centered planning, evidence-based practices, and community integration, with referral pathways through county SPOA committees, care managers, healthcare providers, and county DSS offices, and self-referral options for select programs including Children and Family Treatment and Support Services.

Revenue flows primarily from New York State Medicaid programs, the Office for People With Developmental Disabilities (OPWDD), the Office of Mental Health (OMH), the Department of Health, county Departments of Social Services, and other government contracts, with supplemental funding from 501(c)(3) donations and annual fundraising events (Annual Fundraiser and Trucks! Trucks! Trucks! event) backed by corporate sponsors including Wegmans, Cross Insurance, and Chemung Canal Trust Company. The organization is governed by a Board of Directors chaired by Cindy A. Pugh-Williams and led by President and CEO Joseph M. Cevette, MPS, with an executive team including COO Erin Warr (LMSW), CFO Shannon Matteson (CPA), CHRO Krystal Kinney (SPHR), and EVPs for Marketing/Communications, Quality Assurance, and Care Coordination & Contract Management. Pathways is not venture- or PE-backed and has no parent company.

Name

Pathways

Legal name

Pathways, Inc.

Website

https://pathwaysforyou.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Pathways, Inc. is a New York State non-profit human services organization founded in 1976 that serves approximately 4,000 children, adults, and families with developmental disabilities, mental health needs, traumatic brain injuries, and serious emotional difficulties across 16 counties through 60+ programs in care coordination, residential services, clinical services, habilitation, foster care, and childcare.

Ownership category

akta.pro rank

Product category

Human Services

NAICS

Other Individual and Family Services (624190), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (624120), Child Care Services (6244), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Child Day Care Services (8351)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Human services
• Care coordination
• Developmental disabilities
• Mental health services
• Therapeutic foster care

Headquarters

HQ city

Newyork

HQ country

United Kingdom

HQ region

Europe

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Contracts and Medicaid Funding: Pathways receives funding through New York State Medicaid programs, Office for People With Developmental Disabilities (OPWDD), Office of Mental Health (OMH), Department of Health, and county social services departments. Services are provided to eligible individuals through various waiver programs.
2. Donations and Fundraising: 501(c)(3) tax-exempt organization that receives charitable donations from individuals, businesses, and organizations. Hosts annual fundraising events including an annual fundraiser and Trucks! Trucks! Trucks! event.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Pathways, Inc. is a not-for-profit human service organization that delivers integrated care coordination, residential, clinical, habilitation, childcare, and therapeutic foster care programs for children, adults, and families across 16 counties in New York State. Its core offerings cover intellectual and developmental disabilities, mental health, traumatic brain injury support, nursing home transition/diversion, home care, family support services, and before/after school childcare. Services are delivered through a six-division platform (Care Coordination, Childcare, Clinical Services, Community and Habilitation, Residential, and Therapeutic Foster Care) operating under a HIPAA-compliant hybrid entity model with electronic health records and telehealth capabilities.

Product overview

Pathways, Inc. is a not-for-profit human service organization offering a comprehensive portfolio of services through a multi-program platform architecture. The organization operates six core service divisions: Care Coordination (providing care management for adults and children with chronic conditions), Childcare (Kids' Adventure Club before/after school program), Clinical Associates (EAP, SAP, and counseling services), Community and Habilitation Services (including HCBS waivers, employment services, and TBI support), Residential Services (24-hour supervised homes for children and adults), and Therapeutic Foster Care. Established in 1976 and headquartered in Corning, NY, the organization serves approximately 4,000 individuals across 16 counties in the Finger Lakes, Southern Tier, and Rochester, New York regions. These programs work collaboratively, with care managers connecting individuals across multiple services based on their needs.

Differentiator

Problem solved

Functional benefit

Brands

• Clinical Associates: A professional service of Pathways, Inc. providing Employee Assistance Program (EAP), Student Assistance Program (SAP), and individualized counseling and therapy for people of all ages.
• Kids' Adventure Club

Products and services

• Care Coordination Care coordination services providing a Care Manager who partners with youth and adults with chronic mental health and/or medical conditions to help them get the care they need. Includes Adult Care Management, Children's Care Management, High Fidelity Wraparound, Monroe County Skill Building, Recovery Coordination, and Steuben County DSS Collaborative Programs.
• Childcare (Kids' Adventure Club) Before and after school childcare program serving children throughout the school year and non-school days in the Corning-Painted Post School District's six elementary schools.
• Clinical Associates Professional service providing Employee Assistance Program (EAP), Student Assistance Program (SAP), and individualized counseling and therapy for people of all ages. Includes counseling, assessment, group therapy, and family therapy.
• Community and Habilitation Services Comprehensive services including Adult Behavioral Health HCBS/CORE, Children and Family Treatment and Support Services (CFTSS), Children's HCBS, Community Habilitation, Day Habilitation, Employment Services, Family Support Services, and Traumatic Brain Injury/Nursing Home Transition and Diversion Support Services for individuals with developmental disabilities, mental health needs, and traumatic brain injuries.
• Residential Services 24-hour supervised home settings for children with severe emotional and behavioral difficulties and adults with developmental/intellectual disabilities. Includes Intermediate Care Facilities (ICF), Individualized Residential Alternatives (IRA), and Community Residences (CR) located in Bath, Canandaigua, Corning, Elmira, and Painted Post, NY.
• Therapeutic Foster Care Program serving youth in custody of the Department of Social Services who are medically frail, have serious emotional or behavioral difficulties and/or developmental disabilities, providing therapeutic out-of-home placement with foster families to keep children in their community.

Quantifiable outcome

• Serves approximately 4,000 individuals and families
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core, minor and major.

• CircarecoreStrategic or Co-development PartnerHealth home partner for Adult Care Management services, working in partnership to provide coordinated care to adults with chronic mental health and/or medical conditions.
• Huther DoylecoreStrategic or Co-development PartnerHealth home partner for Adult Care Management services, collaborating to help adults get the care they need to improve their health.
• Health Home of Upstate New York (HHUNY)coreStrategic or Co-development PartnerHealth home partner for Adult Care Management, providing care coordination to help adults manage their health needs.
• Chemung County Department of Social ServicescoreStrategic or Co-development PartnerContracted services for care coordination and Safe Zones programs in Chemung County.
• Steuben County Department of Social ServicescoreStrategic or Co-development PartnerContracted collaborative programs for children at imminent risk of out-of-home placement and their families.
• Steuben County Public HealthminorStrategic or Co-development PartnerPartnership for public health services coordination in Steuben County.
• Monroe CountycoreStrategic or Co-development PartnerSkill Building program partnership with Monroe County for youth with mental health needs.
• Corning-Painted Post School DistrictcoreStrategic or Co-development PartnerKids' Adventure Club childcare program operates in all six elementary schools within the district.
• WegmansmajorGTM or Marketing PartnerPremier sponsor of Pathways Inc Annual Fundraiser.
• Cross InsurancemajorGTM or Marketing PartnerPlatinum sponsor of Pathways Inc Annual Fundraiser.
• Chemung Canal Trust CompanymajorGTM or Marketing PartnerGold sponsor of Pathways Inc Annual Fundraiser and presenting sponsor of Trucks! Trucks! Trucks! event.
• Justice Center of the Southern TierminorStrategic or Co-development PartnerProvides wrap-around services to victims of crime in one welcoming, trauma-informed setting as an additional service.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hillside Family of Agencies: Hillside is a NY-based non-profit human services organization providing child welfare, behavioral health, juvenile justice, and developmental disability services. It is directly comparable to Pathways in multi-program platform structure, Medicaid and county contract revenue model, and upstate NY service footprint.
• Berkshire Farm Center & Services for Youth: Berkshire Farm Center is a NY non-profit providing residential, foster care, and community-based services to at-risk youth. Directly comparable to Pathways' Therapeutic Foster Care and Children's HCBS programs, with similar county contract dependencies.
• The Arc New York: The Arc NY is a statewide non-profit federation providing intellectual and developmental disability services including residential, day habilitation, and community habilitation. Directly comparable to Pathways' OPWDD-certified programs and HCBS waiver services across overlapping NY counties.
• Cerebral Palsy Associations of New York State: CPNYS is a statewide non-profit network providing services for individuals with cerebral palsy and developmental disabilities, including residential, day, and community-based programs. Comparable to Pathways in OPWDD service delivery model and multi-program human services platform.
• Astor Services for Children & Families: Astor is a NY-based non-profit providing children's mental health, residential, and community-based services in the Hudson Valley and Bronx regions. Comparable to Pathways in residential services for emotionally disturbed youth and HCBS waiver programs for children.
• Services for the Underserved (SUS): SUS is a NYC-based non-profit providing housing, behavioral health, and developmental disability services. Comparable to Pathways in OPWDD/OMH program mix and Medicaid-funded service delivery, though operating primarily in NYC versus upstate NY.
• Samaritan Daytop Village: Samaritan Daytop Village is a large NY non-profit providing substance use treatment, behavioral health, and supportive housing across multiple counties. Comparable to Pathways in Medicaid/OMH-funded behavioral health services and county government contracting model.
• LifeTime Services (LifeStream): LifeStream is a non-profit providing residential, day, and community-based services for individuals with developmental disabilities in central/upstate NY. Comparable to Pathways in OPWDD service mix and Intermediate Care Facility operations.
• Lakeview Mental Health Services: Lakeview Mental Health Services is a NY non-profit providing outpatient mental health, residential, and care coordination services. Comparable to Pathways in OMH-licensed programs, care management, and county contract model.

Regional players

• Racker: Racker is a Finger Lakes region non-profit providing services for individuals with developmental disabilities, including preschool, day habilitation, and clinical services. Operates in overlapping geography with Pathways (Tompkins and surrounding counties) and competes for similar OPWDD and HCBS waiver clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/PathwaysInc
• LinkedInlinkedin.com/company/pathways-inc-corning-new-york

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pathways