VXI Global Solutions
VXI Global Solutions is a private business process and customer experience outsourcing provider founded in 1998, headquartered in Los Angeles, that delivers AI-enabled sales and CX services to enterprise clients across North America and Southeast Asia. With over 10,000 employees, the company offers managed services spanning lead generation, conversion, activation, and retention.
- Company typePrivate
- Founded1998
- HeadquartersLos Angeles, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What VXI Global Solutions does
VXI Global Solutions is a private business process outsourcing (BPO) and customer experience (CX) services provider founded in 1998 and headquartered in Los Angeles, California. The company delivers AI-enabled sales solutions and CX services to enterprise clients across diverse industries in North America, with delivery capacity in Southeast Asia, specifically the Philippines. With more than 10,000 employees, VXI is positioned as a mid-to-large scale CX outsourcer targeting enterprise buyers through direct field sales.
The company's core offering spans the full customer lifecycle: lead generation, conversion, activation, and retention, organized around an AI-enabled sales optimization capability that the company claims differentiates on accuracy and precision. These capabilities have been externally validated through the Frost & Sullivan 2026 North America Company of the Year award for Excellence in Revenue Generating Solutions Leadership, and through a sweep of 2026 Stevie Awards including Gold for Online Sales Team of the Year and back-to-back Gold for Sales Outsourcing Provider of the Year. A Silver Stevie for AI-Driven Sales Enablement Team of the Year (2026) further reinforces the platform narrative. The technology stack is described in qualitative terms as proprietary AI-enabled CX and sales platforms; no patents, model architectures, or training pipelines are disclosed in available sources.
VXI generates revenue through managed-services contracts with enterprise clients, priced under quote-based B2B engagements (pricing is not publicly disclosed). The company executes an enterprise field sales motion across North America and grows both organically and through acquisitions, having completed two notable transactions: Symbio Group in January 2015 and Chime Solutions in May 2023. Leadership is co-founder-led (Eva Wang, co-founder & CEO; David Zhou, co-CEO), supported by a CTO/CPO, CMO, President/CCO, and VP Marketing. Ownership, revenue, and detailed financial data are not publicly disclosed in available sources.
VXI Global Solutions firmographics
Firmographics- Name
- VXI Global Solutions
- Website
- http://www.vxi.com/
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- VXI Global Solutions is a private business process and customer experience outsourcing provider founded in 1998, headquartered in Los Angeles, that delivers AI-enabled sales and CX services to enterprise clients across North America and Southeast Asia. With over 10,000 employees, the company offers managed services spanning lead generation, conversion, activation, and retention.
- Ownership category
- akta.pro rank
VXI Global Solutions industry classification
Industry- Product category
- Business Process Outsourcing & Customer Experience Services
- NAICS
- Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where VXI Global Solutions is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Markets served
VXI Global Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- BPO/CX Services Revenue: Revenue generated from providing customer experience (CX) and business process outsourcing services to enterprise clients, including AI-enabled sales solutions, lead generation, conversion optimization, customer activation and retention services
Go-to-market motion1 record
Distribution channels1 record
VXI Global Solutions product offering
Product offeringCore offering
VXI Global Solutions provides AI-enabled customer experience (CX) and business process outsourcing (BPO) services for enterprise clients. Its offerings span the full sales lifecycle—including lead generation, conversion, activation, and retention—delivered through technology-enabled platforms and award-winning sales teams across North America and Southeast Asia.
Differentiator
Problem solved
Functional benefit
Products and services
- AI-Enabled Sales Solutions An AI-driven sales offering that spans the full sales lifecycle—lead generation, conversion, activation, and retention—delivered for enterprise clients across diverse industries. Recognized by Frost & Sullivan as the 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership.
- Customer Experience (CX) Services Business process outsourcing (BPO) customer experience services delivered to enterprise clients, including award-winning sales and customer service operations recognized by Stevie Awards for Online Sales Team of the Year and Sales Operations Team of the Year.
- AI-Driven Sales Enablement An AI-driven sales enablement service recognized by the Stevie Awards (Silver for AI-Driven Sales Enablement Team of the Year), supporting enterprise sales teams with technology-enabled tools and processes.
- Sales Outsourcing Services Outsourced sales operations services recognized as Sales Outsourcing Provider of the Year by the Stevie Awards (Gold, second consecutive year), delivered to enterprise clients across North America.
Quantifiable outcome
- Frost & Sullivan 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership - demonstrating strong alignment between strategic initiatives and market demand while executing at scale
Companies that use VXI Global Solutions
Customer profileSegments1 record
Ideal customer profiles1 record
VXI Global Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
VXI Global Solutions partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights5 records
VXI Global Solutions competitors and assessment
Company assessmentDirect peers
- Transcom: Global customer experience services company operating contact centers with similar offshore delivery model; competes for enterprise CX and outsourced sales engagements.
- Teleperformance: Global BPO and customer experience management leader with North America and Philippines delivery footprint; direct competitor for enterprise CX, sales outsourcing, and AI-enabled customer engagement mandates.
- Alorica: Privately held global CX outsourcing provider with U.S. and Philippines presence; directly competes for enterprise sales outsourcing and customer support mandates.
- Foundever (formerly Sitel): Private-equity-backed CX BPO with North America and offshore delivery; direct competitor for enterprise customer experience, sales, and digital engagement programs.
- Concentrix: Public BPO/CX heavyweight with a similarly broad enterprise customer base and large offshore delivery operations; competes head-on for North America sales outsourcing and CX outsourcing RFPs.
- StarTek: Customer experience business process management provider serving enterprise clients across voice, digital, and AI-assisted channels; directly comparable for outsourced sales and CX delivery.
- TaskUs: Digital outsourcing provider specializing in customer experience, sales, and trust & safety with significant Philippines operations; competes for similar AI-enabled enterprise CX contracts.
- TTEC (teleTech): Large CX and BPO operator offering customer care, sales, and AI-enabled digital customer experience services to enterprises; directly comparable in service mix and buyer segment.
Broad incumbents
- Genpact: Large digital transformation and business process services firm with significant CX, sales operations, and AI services capability; broader portfolio overlap rather than pure-play CX BPO.
- Concentrix + Webhelp (Webhelp): Large European-rooted CX and BPO provider with North America and offshore delivery after its combination; competes for enterprise CX/sales outsourcing programs at scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key highlights7 records
Customer concentration
VXI Global Solutions social profiles
Digital presenceVXI Global Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
VXI Global Solutions leadership team
Management profileNumber of profiles
Profiles6 records
VXI Global Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VXI Global Solutions M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VXI Global Solutions
What does VXI Global Solutions do?
VXI Global Solutions provides AI-enabled customer experience (CX) and business process outsourcing (BPO) services for enterprise clients. Its offerings span the full sales lifecycle—including lead generation, conversion, activation, and retention—delivered through technology-enabled platforms and award-winning sales teams across North America and Southeast Asia.
When was VXI Global Solutions founded?
VXI Global Solutions was founded in 1998. It employs 5,001 to 10,000 people.
Where is VXI Global Solutions based?
VXI Global Solutions is headquartered in Los Angeles, United States, in the North America region.
How does VXI Global Solutions make money?
One revenue line is on record: BPO/CX Services Revenue.
Who are VXI Global Solutions's main competitors?
Direct peers on record are Transcom, Teleperformance, Alorica, Foundever (formerly Sitel), Concentrix, StarTek, TaskUs and TTEC (teleTech). Broad incumbents are Genpact and Concentrix + Webhelp (Webhelp).
Does VXI Global Solutions have an API?
No public API is recorded for VXI Global Solutions.
What industry is VXI Global Solutions in?
VXI Global Solutions's product category is Business Process Outsourcing & Customer Experience Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience. Its NAICS code is 56142 and its SIC code is 7370.