What Wavelo does

Wavelo is a cloud-native, AI-native BSS/OSS software vendor that builds event-driven infrastructure for communications service providers, mobile network operators, and mobile virtual network operators. The company's core offering is an Event-Driven Architecture (EDA) that sits alongside customers' existing OSS and BSS systems rather than replacing them, capturing real-time operational events, routing them between systems with ordering and recovery guarantees, and creating a shared operational view. On top of this foundation, Wavelo sells a modular product suite including an Internet and Mobile Service Platform, Experience Orchestration (web and app), Customer Self-Service, Customer Order Management, Product Catalog, and Subscriber Management, plus solution bundles such as Agentic Assurance, MVNO Platform, Converged Billing, and Next Best Offer (an AI-driven personalization engine). The underlying ISOS platform is built on AWS, and the company has integrated the OpenAI Agentic Commerce Protocol to enable data plan and device purchases via ChatGPT.

The business model is enterprise SaaS with usage-based components tied to subscriber counts and transaction volumes, sold via direct field sales under multi-year contracts. Pricing is quote-based and not publicly disclosed; the EchoStar/Boost Mobile four-year renewal (February 2025) and the DISH Wireless launch (January 2022) anchor the long-cycle contract profile. Wavelo reports 150+ customers as of 2024 across MVNOs, regional fiber ISPs (Ting Internet, CFaith, DayStarr, Truespeed), and major MNOs (Boost Mobile, DISH Wireless), with measurable outcomes including an 89% reduction in per-account administrative time at Ting and millions of subscribers migrated seamlessly at Boost Mobile. Full-year 2023 revenue stood at $38.7M with Q2 2023 growing 20% year-over-year, and the subscriber base scaled from 2 million to over 8 million between Q4 2022 and Q2 2023.

Wavelo operates as a privately-held division of Tucows Inc. (NASDAQ: TCX, TSX: TC), with a 200+ person remote-first team across 14 countries and offices in Toronto and Starkville. The company has built substantial ecosystem positioning through TM Forum Catalyst projects (including a 2026 Moonshot Catalyst with Cerillion and EY, and Catalyst 805 Phase II with AWS, BT Group, CGI, and OPT/NET), earned TM Forum CEM Conformance Certification in June 2025, and received third-party recognition including IDC Innovator 2025 and The Fast Mode's Digital BSS Trailblazer Award 2025.

Name

Wavelo

Legal name

Wavelo, Inc.

Website

https://wavelo.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

Wavelo is a cloud-native, AI-native telecom BSS/OSS software vendor that sells event-driven infrastructure and modular subscriber management, billing, and orchestration products to CSPs, MNOs, and MVNOs globally, operating as a division of Tucows.

Ownership category

akta.pro rank

Product category

Telecom BSS/OSS Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Billing, Payments & Subscription Management (MPAHAJAC), Analytics, QoE/QoS Monitoring & Observability (MPAHAJAH), Customer Support, CRM & Retention Tooling (Helpdesk, Churn, Messaging) (MPAHAJAM)

Keywords

• Telecom BSS software
• OSS orchestration platform
• Event-driven architecture
• Cloud-native billing
• MVNO enablement platform

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Cloud-based BSS/OSS software platform sold to CSPs, MNOs, and MVNOs. Revenue model based on platform subscription with usage-based components tied to subscriber counts and transaction volumes.
2. Platform Licensing: Four-year contract renewal with EchoStar/Boost Mobile demonstrates enterprise licensing model with multi-year commitments.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Wavelo provides a cloud-native, AI-native BSS/OSS software suite for telecom operators, built on an Event-Driven Architecture (EDA) that connects to existing legacy systems without requiring replacement. The platform delivers real-time integration, cloud-native billing and provisioning, subscriber management, product catalog, and AI-driven capabilities (Next Best Offer, Agentic Assurance) for CSPs, MNOs, and MVNOs. Customers include Boost Mobile (EchoStar), DISH Wireless, and Ting Internet, with the platform supporting over 8 million subscribers and delivering outcomes such as an 89% reduction in provisioning time.

Product overview

Wavelo is a cloud-native, AI-native telecom BSS/OSS platform delivered as a modular architecture. The core platform consists of Event-Driven Architecture (EDA) as the foundational layer connecting disparate systems, paired with an Internet and Mobile Service Platform providing comprehensive provisioning, billing, and subscription management. Multiple specialized modules extend the platform including Experience Orchestration (web and app), Customer Self-Service, Customer Order Management, Product Catalog, and Subscriber Management. Solutions include Agentic Assurance for AI operations, MVNO Platform, Service Providers Platform, Event-Driven Microservices migrations, Converged Billing, and Next Best Offer (AI-driven recommendations). The underlying ISOS platform powers real-time event-based orchestration and automation across all modules.

Differentiator

Problem solved

Functional benefit

Products and services

• Event-Driven Architecture (EDA) Foundational connective layer that sits alongside existing OSS/BSS systems, capturing real-time operational events, routing them between systems with ordering and recovery guarantees, and creating a shared operational view across telecom operations. Acts as the backbone that powers real-time AI and automation for telecom operators.
• Internet and Mobile Service Platform Comprehensive one-stop solution for CSPs to offer and manage internet and mobile services, integrating provisioning, billing, and subscription management end-to-end. Includes the Experience Orchestration, Customer Self-Service, and Customer Order Management modules.
• Product Catalog Standalone offering that enables CSPs to launch offers quickly and seamlessly with integrated sales, provisioning, and billing capabilities. System-agnostic, flexible, and turnkey solution for customer retention and acquisition.
• Subscriber Management Modern and elegant CSR dashboard for managing all subscription data, giving customer service representatives full visibility into customer accounts and service states.
• Agentic Assurance Solution built for complexity management in telecom environments that cuts operational burden and unblocks AI deployment without disrupting existing operations. Targeted at AI-driven assurance and operational automation for CSPs.
• MVNO Platform Scalable platform helping mobile virtual network operators (MVNOs) launch new services quickly and monetize every customer interaction through event-driven architecture and integrated provisioning, billing, and order management.
• Service Providers Platform Platform for service providers (CSPs) that extracts business value from legacy system data and drives automation of front- and back-office processes, enabling event-driven modernization.
• Event-Driven Microservices Solution for migrating telecom operators to event-driven microservices architecture, enabling real-time responsiveness and decoupling of legacy systems.
• Converged Billing Converged billing solution enabling simplified billing for increasingly diverse product and service portfolios without overwhelming internal systems, integrating live service consumption data with usage-based charging.
• Next Best Offer AI-driven solution enabling personalized, real-time offers to customers based on usage patterns, behavioral signals, and predictive analytics, using event-driven architecture to ingest and synchronize data from across the telecom stack.
• Free Your Data Solution that enables CSPs to fast-track AI strategies by unlocking critical data trapped in legacy systems, providing real-time data liberation and AI-readiness for telecom operators without requiring full legacy system replacement.
• ISOS Platform AWS-powered event-based platform (Intelligent Service Operations System) that routes information between systems instantly, passing data and providing it on-demand. Powers provisioning, order management, and system orchestration with real-time event-based architecture and supports usage-based charging.

Quantifiable outcome

• 89% reduction in hours spent per account on provisioning, customer management, and admin activities
• +5 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core and minor.

• CerillioncoreStrategic or Co-development Partner · 16 June 2026Co-creator in TM Forum Moonshot Catalyst project demonstrating agentic AI marketplace for autonomous orchestration of mega-event connectivity using 5G network slicing, private networks, Wi-Fi and edge computing. Wavelo and Cerillion are co-creators alongside EY.
• EY (Ernst & Young)coreStrategic or Co-development Partner · 16 June 2026Co-creator in TM Forum Moonshot Catalyst project alongside Wavelo and Cerillion, demonstrating agentic AI marketplace for mega-event connectivity.
• CGIminorStrategic or Co-development Partner · 16 June 2026Participant in TM Forum HINT Phase III Catalyst project exploring terrestrial and non-terrestrial networks combined with AI and intelligent edge capabilities for resilient supply chain ecosystems.
• MavenirminorStrategic or Co-development Partner · 16 June 2026Participant in TM Forum HINT Phase III Catalyst project exploring AI-enabled supply chain visibility.
• Rakuten SymphonyminorStrategic or Co-development Partner · 16 June 2026Participant in TM Forum HINT Phase III Catalyst project exploring AI-enabled supply chain visibility.
• SunTecminorStrategic or Co-development Partner · 16 June 2026Participant in TM Forum HINT Phase III Catalyst project exploring AI-enabled supply chain visibility.
• TCS (Tata Consultancy Services)minorStrategic or Co-development Partner · 16 June 2026Participant in TM Forum HINT Phase III Catalyst project exploring AI-enabled supply chain visibility.
• AWS (Amazon Web Services)coreTechnology or Integration · 3 July 2025AWS powers the entire backend infrastructure for Catalyst 805. Services support event streaming, AI training, data storage, and edge orchestration. Wavelo's ISOS platform is built on AWS.
• CGIcoreStrategic or Co-development Partner · 3 July 2025Delivered sophisticated AI system with modular agents for Catalyst 805. Built on AWS with Amazon Bedrock, providing continuous monitoring, autonomous decision-making, and generative AI chatbot interface.
• OPT/NETcoreTechnology or Integration · 3 July 2025Provided advanced real-time anomaly detection platform for Catalyst 805. Their AI engine flagged performance irregularities and recommended remediation strategies with plug-and-play knowledge packs.
• Ulster UniversityminorStrategic or Co-development Partner · 3 July 2025Provided simulation environment for testing real-world behaviors under controlled conditions. Built drone simulator and SLA engine for Catalyst 805.
• BT GroupcoreStrategic or Co-development Partner · 3 July 2025Champion partner in both phases of Catalyst 805. Provided backbone network infrastructure ensuring reliable, high-performance IoT communications for autonomous devices.
• TucowscoreOthersParent company of Wavelo. Tucows (NASDAQ: TCX, TSX: TC) is a company with 30 years of experience in internet technology. Tucows Domains manages approximately 24 million domain names. Wavelo is described as 'a Tucows company' on the website.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Amdocs: Global leader in telecom BSS/OSS serving most Tier 1 operators worldwide. Directly competes with Wavelo in BSS modernization but operates at multi-billion-dollar scale with a much broader portfolio; Wavelo's Andy Youé previously held leadership roles at Amdocs.
• Netcracker Technology: NEC-owned telecom BSS/OSS and digital transformation vendor serving Tier 1 operators globally. Competes with Wavelo in OSS modernization and digital BSS, with a much larger installed base and broader services portfolio.
• Ericsson (Network & Business Support Systems): Ericsson offers a BSS/OSS portfolio alongside its network equipment business, targeting the same Tier 1 CSP base as Wavelo. Massive scale and bundled offerings make it a primary competitive threat to Wavelo's modernization narrative.
• Oracle Communications: Oracle's communications industry unit delivers BSS/OSS, billing, and customer experience solutions to telcos. Competes with Wavelo for mid-to-large operator modernization budgets, often as part of broader Oracle cloud deals; Wavelo's VP of Sales previously held roles at Oracle.
• Nokia (Cloud and Network Services / BSS): Nokia offers BSS and digital operations software as part of its broader telecom equipment and services portfolio. Competes with Wavelo primarily at Tier 1 operator accounts, leveraging bundle and services scale that Wavelo lacks.

Direct peers

• MATRIXX Software: Cloud-native, real-time charging and digital commerce BSS platform purpose-built for telecoms. Most directly comparable peer to Wavelo in product architecture and target customer (CSPs/MVNOs) and competes head-to-head in modern BSS opportunities.
• Cerillion: UK-listed provider of BSS/OSS suites for telecoms and MVNOs. Co-creator with Wavelo on TM Forum Moonshot Catalyst and operates in the same mid-market telco segment with comparable pre-integrated billing and product catalog functionality.
• CSG Systems International: Public-company provider of revenue management, BSS and customer engagement solutions for telecom operators. Closely comparable in focus areas (billing, customer management, digital monetization) and competitive set, though at meaningfully larger scale.
• Hansen Technologies: ASX-listed vendor of billing, BSS, and customer care software for telecoms, utilities, and media. Directly comparable peer serving MVNO and CSP customers with overlapping catalog/billing/CXM capabilities.
• Optiva: Toronto-based telecom BSS provider focused on MVNO, CSP, and enterprise billing. Highly comparable in geography, target customer (MVNOs in particular), and product scope; represents one of the closest head-to-head competitive overlaps for Wavelo.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights8 records

Customer concentration

• YouTubeyoutube.com/channel/wavelo
• LinkedInlinkedin.com/company/wavelo
• Xx.com/getwavelo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wavelo