The John Lewis Partnership

Name

The John Lewis Partnership

Legal name

John Lewis Partnership plc

Website

https://johnlewispartnership.co.uk

Company type

Private

Founded year

1864

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Department Store and Premium Supermarket Retail

NAICS

Supermarkets and Other Grocery Retailers (except Convenience Retailers) (44511), Convenience Retailers (445131), Specialty Food Retailers (4452)

SIC

Retail-Variety Stores (5331), Retail-Convenience Stores (5412)

akta.pro primary industry

Regional Luxury & Premium Department Stores (CRAGAFAE)

akta.pro secondary industry

Specialty Food Gift Shops & Hampers (CRAHAGAN)

Keywords

• Department store retail
• Premium supermarket groceries
• Consumer financial services
• Employee-owned retail
• UK omnichannel shopping

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Retail Sales (John Lewis and Waitrose): Core retail revenue from John Lewis department stores (fashion, beauty, home, technology) and Waitrose supermarkets and convenience shops. Partnership sales of £13.4bn reported for 2025/26, up 5% year-on-year. John Lewis sales of £4.9bn (up 3%), Waitrose sales of £8.5bn (up 7%). Includes online channels (johnlewis.com, Waitrose.com). Hospitality now accounts for more than 20% of John Lewis in-store transactions.
2. John Lewis Money (Financial Services): John Lewis Money provides insurance (home, car, pet), credit cards, loans, and travel money. Over 1.4 million active customers. Helped enable £1.5bn of customer spend across John Lewis and Waitrose last year. Became a licensed insurance broker in March 2026. Expanded home insurance panel with Ageas alongside AXA, Prestige and Covea.
3. Retail Media (dunnhumby Network Alliance): Waitrose is piloting participation in dunnhumby's retail media network alliance aimed at addressing retail media fragmentation, alongside Tesco, B&Q and John Lewis. JLP also expanding retail media reach with new offsite channels.

Go-to-market motion4 records

Distribution channels10 records

Marketing channels11 records

Core offering

The John Lewis Partnership operates John Lewis department stores and Waitrose supermarkets selling fashion, beauty, home, technology and groceries to UK consumers, alongside John Lewis Money financial services (insurance, credit cards, loans, travel money) and Leckford Estate farm operations. The Partnership runs 34 John Lewis shops and 320 Waitrose shops, plus a strong omnichannel presence via johnlewis.com and Waitrose.com, supported by an £800m multi-year John Lewis brand transformation and £1bn Waitrose investment programme.

Product overview

The John Lewis Partnership operates a multi-brand retail portfolio comprising two core consumer-facing brands: John Lewis (department store) and Waitrose (supermarket), alongside financial services (John Lewis Money). The company is structured as an employee-owned business model. John Lewis offers curated fashion, beauty, home and technology products across 36 stores plus online, while Waitrose serves as a premium grocer with 320 shops, 800 specialist counters, and strong online presence. John Lewis Money provides financial services to 1.4 million customers. Supporting offerings include loyalty programmes (My John Lewis, MyWaitrose), the BrandsNew innovation platform, hospitality concepts (Platter John Lewis, Benugo, Ori Cafe), and the Leckford Estate farm. The company is executing an £800m multi-year transformation programme investing in stores, digital platforms including AI-powered shopping integrations, and brand elevation.

Differentiator

Problem solved

Functional benefit

Brands

• Waitrose No.1: Premium own-label range at Waitrose supermarkets
• Platter John Lewis
• BrandsNew
• Little Waitrose
• Build to Rent
• Let's Cook
• Building Happier Futures
• Partnership Credit Card

Products and services

• John Lewis Department Stores UK's largest employee-owned department store retailer offering curated fashion, beauty, home and technology products with expert service. Operates 34 stores nationwide combining shopping, hospitality (now over 20% of in-store transactions) and services including personal styling and nursery appointments.
• Waitrose Supermarkets and Convenience Leading British grocer known for exceptional food quality, responsibly sourced products, commitment to animal welfare, and unrivalled customer service. Operates 320 shops including 47 convenience branches and 29 Welcome Break locations, with 800 specialist food counters (meat, fish, sushi, cheese, dry-aged beef). Holds Royal Warrant to King Charles III.
• John Lewis Money Financial Services Financial services arm offering home, car and pet insurance, credit cards (with rewards redeemable at John Lewis and Waitrose), personal loans (via Zopa partnership) and travel money. Serves over 1.4 million active customers and enabled £1.5bn of customer spend across John Lewis and Waitrose last year.
• Leckford Estate Farm and Produce Waitrose's own farm in Hampshire operating regenerative farming practices, producing fruit, vegetables and wine (including English sparkling wine sold through Waitrose). First UK vineyard and orchard to achieve Regenified certification, hosts Open Farm Sunday events and supplies produce directly into Waitrose stores.
• Waitrose No.1 Premium Own-Brand Range Premium own-label range at Waitrose supermarkets, including premium wines, food products and luxury items positioned at the highest quality tier. Sales up nearly 30%.
• Platter John Lewis Hospitality Concept Own-brand café and restaurant concept in John Lewis department stores, operated in partnership with Benugo. Hospitality now accounts for more than 20% of John Lewis in-store transactions, supporting the experience-led store transformation strategy.
• Waitrose Online Grocery and Delivery Waitrose.com online grocery platform supplemented by Ship from Store fulfilment across 28 stores and on-demand delivery partnerships with Deliveroo, Uber Eats and Just Eat.
• Let's Cook YouTube Series Weekly instructional YouTube cooking series from Waitrose teaching fundamental principles of flavour and technique, helping customers build kitchen confidence through educational food content tied to product discovery.
• Topshop at John Lewis Exclusive nationwide physical retail partnership stocking Topshop and Topman collections in John Lewis department stores and online, marking Topshop's return to physical high street retail after five years.
• Waitrose Food-to-Go at Heathrow Airport Waitrose food-to-go offer (No. 1 range sandwiches, wraps, salads, sushi, meal deals) available at four RELAY stores in Heathrow Terminal 2 via Lagardère Travel Retail wholesale partnership, marking Waitrose's first entry into airport retail.

Quantifiable outcome

• Record customer satisfaction scores and highest ever Net Promoter Score at Waitrose, with fifth consecutive quarter of growth
• +6 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature5 records

Partnerships

23 partnerships are on record, tiered core, flagship, pilot and minor.

• dunnhumbycoreTechnology or Integration · 22 June 2026Waitrose participating in dunnhumby's network alliance to address retail media fragmentation. The initiative involves pilots with Tesco, B&Q, and John Lewis, aimed at creating a unified approach to retail media networks.
• AgeascoreChannel Partner/ Reseller/ Distributor · 16 June 2026Ageas joined John Lewis Money's panel of home insurers alongside AXA, Prestige and Covea. Ageas developed a bespoke Bronze, Silver, and Gold tiered home insurance offering for John Lewis Money customers.
• BenugoflagshipStrategic or Co-development Partner · 14 May 2026Partnership with hospitality specialist Benugo to transform and operate the new Platter John Lewis café and restaurant concept. Builds on existing ten-year relationship with Benugo operating cafés in 10 John Lewis stores.
• Lagardère Travel RetailcoreChannel Partner/ Reseller/ Distributor · 20 April 2026Waitrose entering airport retail for the first time through wholesale partnership with Lagardère Travel Retail, operator of RELAY brand. Four RELAY stores in Heathrow Terminal 2 offering Waitrose food-to-go products.
• MiraklcoreTechnology or Integration · 9 April 2026New supplier platform powered by Mirakl enabling faster access to curated fashion labels. Russell & Bromley among the brands added through this platform.
• Google (Gemini)coreTechnology or Integration · 9 March 2026John Lewis became one of the first UK retailers to integrate its products on Google Gemini, allowing customers to discover and purchase items through AI-powered conversational interfaces. This positions John Lewis at the forefront of AI-driven retail discovery.
• OpenAI (ChatGPT)coreTechnology or Integration · 9 March 2026John Lewis integrated its products on ChatGPT as one of the first UK retailers to do so, enabling AI-powered product discovery and purchase through conversational AI platforms.
• TikTok ShoppilotGTM or Marketing Partner · 9 March 202690-day pilot on TikTok Shop focused on beauty and gifting products, targeting new younger demographics through social commerce.
• Uber EatscoreChannel Partner/ Reseller/ Distributor · 9 March 2026Expansion of Uber Eats delivery partnership to four additional stores, enabling rapid on-demand grocery and product delivery to customers.
• Topshop / Topman (ASOS)flagshipGTM or Marketing Partner · 17 February 2026Exclusive nationwide return of Topshop and Topman to 32 John Lewis stores and online. 130 of Topshop's most in-demand pieces including signature denim. Topman available in seven stores. First physical retail presence for Topshop in five years.
• England RugbyflagshipGTM or Marketing Partner · 21 January 2026Multi-year brand-building sponsorship agreement. John Lewis Money became Official Partner of England Rugby, supporting Red Roses and England Men's team. Branding at Allianz Stadium at home matches, with tickets and exclusive experience giveaways for customers.
• Loughborough University (LUinc. Incubator)minorStrategic or Co-development Partner · 18 December 2025Ten founders from Loughborough University's business incubator pitched sustainability-driven innovations to John Lewis Partnership and Waitrose leadership at a Sustainability Innovation Pitch Day at JLP headquarters.
• CirculoseminorStrategic or Co-development Partner · 16 December 2025Circulose (next-generation materials company producing recycled fibers for fashion) included John Lewis in its expansion of brand partnerships alongside Bestseller, Filippa K, Reformation and others.
• Just EatcoreChannel Partner/ Reseller/ Distributor · 10 October 2025Waitrose partnership with Just Eat for on-demand grocery delivery as part of convenience ambitions.
• DeliveroocoreChannel Partner/ Reseller/ Distributor · 27 July 2025Strategic partnership for on-demand grocery delivery. Deliveroo enables rapid delivery from Waitrose stores.
• Tapi Carpets & FloorscoreGTM or Marketing Partner · 20 January 2025New partnership for flooring products sold through John Lewis.
• Welcome BreakcoreChannel Partner/ Reseller/ Distributor · 28 November 2024Waitrose has agreements with Welcome Break operating 33 sites nationally for motorway service area convenience shops. Expanding partnership with four new franchise stores including Kate's Cabin (Peterborough) and Cornwall Services.
• ZopacoreStrategic or Co-development Partner · 18 October 2024Integrated digital loans partnership offering customers access to Zopa loans through John Lewis Money platform.
• KlarnacoreTechnology or Integration · 18 October 2024John Lewis added buy now, pay later option with Klarna, enabling flexible payment options for customers at checkout.
• Snappy ShopperminorChannel Partner/ Reseller/ Distributor · 23 August 2024Regional UK co-operative societies using Snappy Shopper for grocery delivery implementations. Waitrose participated in related retail technology deployments.
• Awin (Clarks)minorGTM or Marketing Partner · 23 August 2024Clarks expanded its Awin affiliate partnership to the US. Related retail technology and affiliate ecosystem context relevant to John Lewis Partnership's broader digital strategy.
• VusionGroup (Jysk)Technology or Integration · 23 August 2024VusionGroup electronic shelf label upgrades deployed across 2,500 European Jysk stores. Related context for JLP's technology modernisation and supply chain investments.
• WiprocoreImplementation/ SI/ Consulting Partner · 22 August 2024Wipro selected for key IT infrastructure modernisation project, extending the existing relationship with John Lewis Partnership for cloud transformation.

Scale indicators14 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Marks & Spencer Group: Marks & Spencer is the closest direct peer to JLP: a UK heritage retailer combining a department-store-style fashion, home and beauty offering with M&S Food, a major grocery chain. It competes head-to-head with both John Lewis (fashion/home) and Waitrose (premium grocery), and John Lewis specifically overtook M&S in the 2025 customer satisfaction poll.
• Tesco: Tesco is the UK's largest supermarket operator and Waitrose's primary direct grocery competitor. Tesco and Waitrose co-pilot the dunnhumby retail media network alliance alongside B&Q and John Lewis, illustrating overlap in technology, loyalty, and grocery retailing focus.
• Sainsbury's: Sainsbury's is a major UK supermarket operator directly competitive with Waitrose across price-conscious and premium grocery tiers, and also owns Argos (general merchandise), creating an overlapping proposition with the John Lewis department-store model.
• Next plc: Next is a leading UK clothing, home, and lifestyle retailer with a strong omnichannel platform. It directly competes with John Lewis's fashion and home categories, has its own financial services arm, and is a reference for omnichannel capital efficiency in UK retail.
• Selfridges Group: Selfridges is a UK premium department store chain offering fashion, beauty, and home across physical flagships (London, Manchester, Birmingham) and online. It competes most directly with John Lewis in the curated premium department-store space, including the luxury fashion category.
• ASOS: ASOS is a major UK online fashion retailer, owner of the Topshop and Topman brands which it has now placed back into physical retail through an exclusive partnership with John Lewis. ASOS's digital-first model overlaps with John Lewis's online fashion proposition and is a key customer and brand partner.
• Morrisons: Morrisons is a UK Big Four supermarket with strong fresh-food credentials, wholesale supply, and a growing convenience footprint (including partnerships similar to Welcome Break). It competes directly with Waitrose in mainstream and premium-tier grocery.
• Argos (Sainsbury's): Argos, owned by Sainsbury's, is a UK general merchandise and technology retailer with a strong store-based catalogue click-and-collect model. It competes with John Lewis in home, technology, and small appliances categories and shares the omnichannel Ship-from-Store evolution.

Broad incumbents

• Harrods: Harrods is the UK's flagship luxury department store, operating a single Knightsbridge flagship with broad premium fashion, beauty, home and food halls. It competes with the higher end of John Lewis's fashion and beauty assortment and is a benchmark for premium retail brand experience.

Emerging players

• Ocado Group: Ocado is a UK online grocery technology and retail platform serving Marks & Spencer's online grocery operations. It is a relevant adjacent peer for Waitrose's online grocery and rapid-delivery ambitions, particularly given Waitrose's investment in on-demand delivery partnerships (Uber Eats, Deliveroo, Just Eat).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/johnlewisandpartners

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The John Lewis Partnership