TeamDynamix
TeamDynamix is a private SaaS provider of an AI-powered, no-code unified platform for ITSM, ESM, ITAM, PPM, and Conversational AI, primarily serving state and local government agencies and mid-to-large enterprises across more than 20 industries with subscription-based deployments.
- Company typePrivate
- Founded2001
- HeadquartersColumbus, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What TeamDynamix does
TeamDynamix is a private SaaS company headquartered in Columbus, Ohio, founded in 2001, that provides an AI-powered, no-code unified platform for IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), Conversational AI (CAI), Enterprise Integration & Automation (iPaaS), and Project Portfolio Management (PPM). The platform is built on ITIL framework principles with cloud-native multi-tenant and private cloud (Azure) deployment options, and is differentiated by its no-code configuration model that allows non-technical staff to build and modify workflows independently. AI capabilities are natively embedded across the platform, including Virtual Service Agents with NLP and intent matching, AI Service Assist for ticket summarization and resolution suggestions, generative AI for knowledge management, and predictive ticket routing.
The company serves a diversified customer base across more than 20 industries, with state and local government agencies as the primary segment and enterprise customers spanning financial services, healthcare, manufacturing, hospitality, higher education, and utilities. Notable customers include the City of Buffalo, San Joaquin County, City of Fort Myers, City of Lake Oswego, University of Michigan, Gainesville Regional Utilities, Frontwave Credit Union, Covenant Healthcare, and Festival Foods. The platform is sold via direct enterprise sales with quote-based annual subscriptions, supplemented by a partner program and Microsoft Marketplace distribution (since February 2026). Reported outcomes include 40-90% faster ticket resolution, 30-60% ticket deflection, and ROI achieved in approximately 10 months.
TeamDynamix is privately held and backed by K1 Investment Management and Level Equity Management, with earlier investment from Five Elms Capital. The company acquired Sassafras Software in April 2025 to expand ITAM capabilities and reports 50% year-over-year growth in large enterprise customer wins, 60% surge in AI and automation adoption, and 80% increase in ITAM uptake as of early 2026. It was named #1 Leader in Info-Tech SoftwareReviews' 2026 ITSM Data Quadrant for the enterprise market with a 90% likelihood-to-recommend score, and also holds recognition from Gartner Voice of the Customer and G2 rankings.
TeamDynamix firmographics
Firmographics- Name
- TeamDynamix
- Legal name
- TeamDynamix
- Website
- https://teamdynamix.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- TeamDynamix is a private SaaS provider of an AI-powered, no-code unified platform for ITSM, ESM, ITAM, PPM, and Conversational AI, primarily serving state and local government agencies and mid-to-large enterprises across more than 20 industries with subscription-based deployments.
- Ownership category
- akta.pro rank
TeamDynamix industry classification
Industry- Product category
- IT Service Management Software
- NAICS
- Software Publishers (513210), Software Publishers (5132), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- IT Incident, Problem & Change Management Platforms (HDAEALAI), Process & Case Management Low-Code Platforms (HDAEAKAE), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI)
Keywords
Where TeamDynamix is headquartered
LocationHeadquarters
- HQ city
- Columbus
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TeamDynamix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Cloud-based SaaS subscription model with multi-tenant and private cloud hosting options. The platform is sold as an integrated ITSM/ESM solution with optional modules for ITAM, PPM, Conversational AI, and iPaaS. Enterprise licensing typically includes platform access, support, and professional services for implementation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription with quote-based pricing |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels10 records
TeamDynamix product offering
Product offeringCore offering
TeamDynamix provides a unified, no-code SaaS platform for IT and Enterprise Service Management built on ITIL framework principles. Its core offerings include IT Service Management (ITSM), IT Asset Management (ITAM), Conversational AI (CAI) with Virtual Service Agents, Enterprise Integration & Automation (iPaaS), Enterprise Service Management (ESM), and Project Portfolio Management (PPM), sold primarily as subscription-based SaaS to enterprises and government agencies.
Product overview
TeamDynamix is a unified no-code SaaS platform for enterprise service management, combining six core products: IT Service Management (ITSM), IT Asset Management (ITAM), Conversational AI (CAI), Enterprise Integration & Automation (iPaaS), Enterprise Service Management (ESM), and Project Portfolio Management (PPM). The platform is built on ITIL framework principles and emphasizes codeless configuration, enabling non-technical staff to modify processes independently. AI capabilities are natively integrated across the platform, with specific AI modules including AI Service Assist for ticket resolution, Virtual Service Agents (VSAs) for conversational AI, and generative AI for knowledge management. The iPaaS module provides pre-built connectors to hundreds of systems, while ESM extends ITSM workflows beyond IT to HR, facilities, legal, finance, and marketing departments.
Differentiator
Problem solved
Functional benefit
Brands
- Conversational AI (CAI): AI-powered virtual service agent technology for IT service management
- IT Asset Management (ITAM)
- Enterprise Service Management (ESM)
- Enterprise Integration & Automation (iPaaS)
- Project Portfolio Management (PPM)
Products and services
- IT Service Management (ITSM) AI-powered ITIL-aligned IT Service Management platform supporting full lifecycle of incidents, problems, changes, releases, service requests, and major incidents with no-code configuration, live dashboards, and SLA management for enterprise IT teams.
- Enterprise Service Management (ESM)
Quantifiable outcome
- 40-90% faster ticket resolution times
- +8 more outcomes
Companies that use TeamDynamix
Customer profileNamed customers28 records
Segments7 records
Ideal customer profiles3 records
TeamDynamix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability7 records
Feature7 records
TeamDynamix partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreTeamDynamix software is available in the Microsoft Marketplace, enabling enterprise customers to discover, procure, and deploy the platform through Microsoft's commercial marketplace and enterprise agreement channels.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
TeamDynamix competitors and assessment
Company assessmentEmerging players
- Moveworks: AI-native employee service platform with conversational AI for IT, HR, and other service desk functions. Comparable to TeamDynamix's Conversational AI (CAI) module, representing the next-gen approach to enterprise service delivery.
Broad incumbents
- BMC Helix ITSM: Enterprise ITSM platform with cognitive automation capabilities. Competes with TeamDynamix primarily in large enterprise and government accounts where BMC has deep installed bases, particularly among former Remedy customers modernizing.
- ServiceNow: Dominant enterprise ITSM/ESM platform with Now Assist AI capabilities. Directly competes with TeamDynamix in ITSM, ITAM, PPM, and ESM, but operates at vastly larger scale with broader workflow portfolio and deeper enterprise relationships.
- Zendesk (Zendesk for Service): Customer service and employee service platform with strong AI capabilities and broad workflow automation. Overlaps with TeamDynamix's ESM and AI Service Assist offerings, particularly for HR and internal service desk use cases.
Direct peers
- SysAid: ITSM and ESM platform with built-in AI, no-code workflow builder, and asset management. Closely aligned with TeamDynamix's product positioning around no-code, AI-native service management for mid-market and enterprise.
- Ivanti Neurons for ITSM: Unified IT service management platform with AI-driven automation and asset management. Comparable to TeamDynamix in combining ITSM, ITAM, and AI capabilities, with similar emphasis on hyperautomation and employee experience.
- Freshworks (Freshservice): AI-powered ITSM and ESM platform targeting mid-market and enterprise customers with emphasis on ease of use and rapid time-to-value. Most direct head-to-head competitor to TeamDynamix's no-code, AI-first positioning.
- SolarWinds Service Desk: ITSM platform with ITAM and AI features targeting mid-market and enterprise IT teams. Comparable scope to TeamDynamix across ITSM, asset management, and service desk automation.
- Jira Service Management (Atlassian): ITSM platform tightly integrated with Jira, popular with DevOps and engineering-adjacent teams. Competes with TeamDynamix for ITSM deals, especially in mid-market and tech-forward organizations seeking lower-cost alternatives to ServiceNow.
- ManageEngine (Zoho) ServiceDesk Plus: ITSM platform with ITAM, ESM, and AI assistant capabilities at price points aimed at mid-market and budget-conscious government/education buyers. Direct competitor to TeamDynamix in the same customer segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TeamDynamix social profiles
Digital presenceTeamDynamix financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeamDynamix leadership team
Management profileNumber of profiles
Profiles6 records
TeamDynamix subsidiaries and ownership
Company hierarchySubsidiaries1 record
TeamDynamix funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeamDynamix M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeamDynamix
What does TeamDynamix do?
TeamDynamix provides a unified, no-code SaaS platform for IT and Enterprise Service Management built on ITIL framework principles. Its core offerings include IT Service Management (ITSM), IT Asset Management (ITAM), Conversational AI (CAI) with Virtual Service Agents, Enterprise Integration & Automation (iPaaS), Enterprise Service Management (ESM), and Project Portfolio Management (PPM), sold primarily as subscription-based SaaS to enterprises and government agencies.
Is TeamDynamix a public or private company?
TeamDynamix is a private company. It is classified as private equity controlled and is currently operating.
When was TeamDynamix founded?
TeamDynamix was founded in 2001. It employs 51 to 100 people.
Where is TeamDynamix based?
TeamDynamix is headquartered in Columbus, United States, in the North America region.
How does TeamDynamix make money?
One revenue line is on record: saaS Subscription.
Who are TeamDynamix's main competitors?
Moveworks is listed as an emerging player. Broad incumbents are BMC Helix ITSM, ServiceNow and Zendesk (Zendesk for Service). Direct peers are SysAid, Ivanti Neurons for ITSM, Freshworks (Freshservice), SolarWinds Service Desk, Jira Service Management (Atlassian) and ManageEngine (Zoho) ServiceDesk Plus.
Does TeamDynamix have an API?
Yes. TeamDynamix provides a Web API (TDWebApi) for developers to build integrations and automate workflows. The API supports RESTful operations including GET and POST methods for tickets, feeds, and other entities. API authentication is handled through Web API Auth Accounts created in TDAdmin. The platform also supports Web Service steps in ticketing workflows for external API calls, and iPaaS flows for connecting to external systems. Developer documentation is at solutions.teamdynamix.com/TDClient/1965/Portal/KB.
What industry is TeamDynamix in?
TeamDynamix's product category is IT Service Management Software. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAI, IT Incident, Problem & Change Management Platforms. Its NAICS code is 513210 and its SIC code is 7372.