Cinapsis
Cinapsis is a UK cloud-based Advice & Guidance SaaS platform that connects NHS primary care clinicians — GPs, paramedics, optometrists — with hospital specialists for real-time clinical communication, reducing unnecessary referrals and emergency attendances across dermatology, ophthalmology, and urgent care.
- Company typePrivate
- Founded2019
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cinapsis does
Cinapsis (legal entity Monmedical Limited) is a UK cloud-based Advice & Guidance (A&G) SaaS platform founded by NHS surgeon Dr Owain Rhys Hughes that connects primary care clinicians — GPs, advanced nurse practitioners, community optometrists, and paramedics — with hospital specialists for real-time, two-way clinical communication. The platform is delivered on desktop and mobile and integrates natively with NHS Spine, the national eRS (with a 2025 eRS 2.0 bilateral flow update), GP and Optometry Electronic Patient Record systems, and Trust EPRs, enabling structured referral templates, secure clinical image sharing (including dermatoscope and OCT imagery), and admin delegation features. Around this core it ships vertical modules for Teledermatology, Urgent Care, Ophthalmology, and SmartReferrals, plus the Midlands-wide Electronic eyecare Referral System (EeRS).
Cinapsis generates revenue through multi-year subscription contracts commissioned by NHS Integrated Care Boards (ICBs) and NHS Trusts, procured as an approved supplier on the UK Government G-Cloud 14 Framework (since 2025). Its active footprint spans 9 ICBs serving 7.3M patients, expanded via the Midlands deployment to a combined reach of 17.9M residents across 11 Midlands ICBs and over 80 NHS Trusts and Independent Service Providers. Documented customer outcomes include up to 80% reductions in unnecessary dermatology referrals, near-zero cataract referral rejections, 60% admin time savings in diabetic eye screening, £3.5M+ in identified NHS savings, and 130,000+ patients benefiting from the Midlands eyecare rollout.
The company holds Cyber Essentials Plus and NHS DTAC accreditations and operates as a founder-led private company with a small (11–50) employee base, complemented by a recognised brand among NHS clinicians (DigitalHealth.London, PwC scale-up awards) and a partnership ecosystem spanning NHS England, eRS, HEINE, Xyla, and Specsavers. Forward product investment is directed at AI-augmented triage, funded in part by a 2020 NHS England grant.
Cinapsis firmographics
Firmographics- Name
- Cinapsis
- Legal name
- Monmedical Limited
- Website
- https://cinapsis.org
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cinapsis is a UK cloud-based Advice & Guidance SaaS platform that connects NHS primary care clinicians — GPs, paramedics, optometrists — with hospital specialists for real-time clinical communication, reducing unnecessary referrals and emergency attendances across dermatology, ophthalmology, and urgent care.
- Ownership category
- akta.pro rank
Cinapsis industry classification
Industry- Product category
- Clinical Communication Software (Healthcare SaaS)
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Care Navigation, Referral & Care Coordination Engagement (HLACAEAD)
- akta.pro secondary industries
- Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)
Keywords
Where Cinapsis is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Cinapsis business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- NHS/Healthcare Commissioning Contracts: Cinapsis is commissioned by NHS Integrated Care Boards (ICBs) and NHS Trusts to provide their advice and guidance platform. Revenue is generated through government/healthcare procurement contracts, including G-Cloud 14 Framework agreements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | G-Cloud 14 Framework Supplier |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Cinapsis product offering
Product offeringCore offering
Cinapsis provides a cloud-based Advice & Guidance (A&G) SaaS platform that connects primary care clinicians (GPs, paramedics, optometrists) with hospital specialists to enable rapid clinical decision-making and reduce unnecessary hospital referrals. The platform supports secure real-time two-way messaging, clinical image sharing, structured referral templates, and integrates natively with NHS Spine, eRS 2.0, and EPR systems. Speciality pathway configurations are deployed for teledermatology, urgent care, ophthalmology, and admin delegation use cases within the NHS.
Product overview
Cinapsis is a unified A&G platform connecting primary and secondary care across the NHS. The core Cinapsis Platform serves as the central hub, supplemented by specialized clinical pathway modules (Teledermatology, Urgent Care, Ophthalmology) and the SmartReferrals module. The platform integrates natively with NHS Spine, eRS, GP/Optometry EPR systems, and Trust EPRs. eRS 2.0 enables bidirectional message flows between eRS and Cinapsis, while the Midlands Electronic eyecare Referral System (EeRS) provides regional eyecare-specific functionality. Available on desktop and mobile with admin delegation features.
Differentiator
Problem solved
Functional benefit
Products and services
- Cinapsis Platform A cloud-based Advice & Guidance (A&G) SaaS platform connecting primary care workers (GPs, paramedics, optometrists) with local hospital specialists. Enables faster clinical decision-making without hospital referrals. Available on desktop and mobile, syncs with NHS systems including NHS Spine, eRS, and EPR systems. Built by an NHS surgeon for NHS workflows.
- Cinapsis Teledermatology Teledermatology pathway built on the Cinapsis platform enabling GPs to capture clinical-grade photos of skin lesions using smartphone-compatible dermatoscopes and securely transmit them to dermatologists for remote triage and review. Demonstrates an 80% reduction in unnecessary referrals in North Norfolk (86 practices) and 25% faster case completion in Gloucestershire.
- Cinapsis Urgent Care Urgent care pathway module enabling paramedics, GPs, and advanced nurse practitioners to connect with hospital specialists for rapid input and agreed patient plans within minutes. Supports ED diversion — over 11,000 patients were safely redirected from ED using Cinapsis-enabled urgent care pathways in one NHS provider review, saving £2 million.
- Cinapsis Ophthalmology Ophthalmology pathway enabling optometrists and GPs to share retinal scans, OCT scans, and clinical images with ophthalmologists for triage. LLR deployment reduced cataract pathway referral rejections to near zero and saved £1.2 million; the Midlands EeRS deployment has already benefited 130,000+ patients across 11 ICBs.
Quantifiable outcome
- Cinapsis SmartReferrals reduces A&E attendances by 83%
- +10 more outcomes
Companies that use Cinapsis
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles2 records
Cinapsis technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature5 records
Cinapsis partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core, flagship and minor.
- NHS SpinecoreCinapsis integrates with NHS Spine, the national infrastructure for health and social care IT systems in England, enabling secure data exchange and identity verification.
- eRS (Electronic Referral System)coreCinapsis has developed eRS 2.0 integration enabling bilateral message flows between eRS and the Cinapsis platform, allowing GP Practices to use eRS to send requests while Specialists use Cinapsis for A&G review.
- Midlands ICBs (11 regions)flagshipCinapsis partnered with 11 ICBs across the Midlands to implement the Midlands Electronic Eyecare Referral System (EeRS), supporting over 80 NHS Trusts and ISPs with eyecare referral management for approximately 11 million residents.
- Gloucestershire ICBcoreOngoing partnership to support up to 4,300 clinicians across over 200 organisations in Gloucestershire to tackle record wait lists and speed up patient access to treatment through urgent care advice and guidance.
- BSW ICB (Bath, North East Somerset, Swindon and Wiltshire Together)corePartnership with BSW ICB following initial award in 2021, supporting accelerated access to urgent care and NHS elective recovery goals.
- Xyla (Elective Care Services)minorCinapsis partnered with Xyla to connect services and facilitate collaborative, joined-up care across elective care pathways.
- UK Government Digital MarketplacecoreCinapsis is an approved supplier on the G-Cloud 14 Framework, making it easier for commissioners to procure the A&G platform through standardised government procurement channels.
Scale indicators18 records
Recent moves5 records
Expansion highlights5 records
Cinapsis competitors and assessment
Company assessmentOthers
- Graphnet Health: UK supplier of shared care records, population health, and integrated care tooling used by NHS ICSs and ICBs. Adjacent/ecosystem rather than direct competitor, but operates in the same NHS interoperability and care-coordination procurement cycles as Cinapsis.
- TPP (The Phoenix Partnership): Major UK supplier of the SystmOne NHS EPR used across primary care, secondary care, and community services. Adjacent competitor — TPP could plausibly extend its EPR workflow layer into the A&G/clinical communication space currently occupied by Cinapsis.
Broad incumbents
- Doctolib: European telehealth and practice-management incumbent with growing UK presence. While broader and patient-scheduling focused, it competes for NHS digital front-door and clinician communication budgets and represents a well-capitalised incumbent that could move into Cinapsis's A&G layer.
- LIVI (Kry International): European digital healthcare provider offering NHS video GP consultations and triage services. While broader in scope (patient-facing consultations plus clinician tools), it competes for NHS digital primary care budgets and shares overlapping NHS procurement channels with Cinapsis.
- Babylon Health: Former major NHS digital triage and consultation provider (now largely wound down/reorganised). Historically a direct competitor for NHS A&G and triage contracts and a useful benchmark for both the scale of opportunity and execution risks in NHS digital health.
Direct peers
- AccuRx: UK healthtech company providing clinician-to-patient and clinician-to-clinician communication tools used by thousands of GP practices and NHS Trusts. While more GP-patient focused than Cinapsis, it overlaps significantly on NHS communication workflows and is integrated into primary care clinical systems across England.
- Doctorlink: UK-based NHS digital triage and online consultation platform used by GP practices for patient triage and referral decisions. Operates in the same NHS advice-and-guidance pathway layer as Cinapsis, with overlapping ICB/Trust customers.
- eConsult (part of HBSUK): NHS-focused online consultation and triage platform used widely by GP practices. Competes with Cinapsis in the GP-to-specialist/secondary-care communication layer and shares the same NHS commissioning, G-Cloud-style procurement, and primary-care customer base.
- Consultant Connect: UK-based direct competitor providing NHS Advice & Guidance teleconsultation between primary care clinicians and hospital specialists. Closely aligned business model — telephone- and app-based specialist advice commissioned by NHS Trusts and ICBs — making it the most direct head-to-head peer for Cinapsis.
- Health Navigator: UK company providing AI-guided clinical triage and proactive health coaching, with NHS deployments. Comparable to Cinapsis in serving NHS pathways that aim to reduce avoidable hospital attendances and redirect patients to appropriate care settings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Cinapsis social profiles
Digital presenceCinapsis compliance and trust
Trust signalCompliance3 records
Cinapsis financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cinapsis leadership team
Management profileNumber of profiles
Profiles4 records
Cinapsis funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cinapsis M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cinapsis
What does Cinapsis do?
Cinapsis provides a cloud-based Advice & Guidance (A&G) SaaS platform that connects primary care clinicians (GPs, paramedics, optometrists) with hospital specialists to enable rapid clinical decision-making and reduce unnecessary hospital referrals. The platform supports secure real-time two-way messaging, clinical image sharing, structured referral templates, and integrates natively with NHS Spine, eRS 2.0, and EPR systems. Speciality pathway configurations are deployed for teledermatology, urgent care, ophthalmology, and admin delegation use cases within the NHS.
Is Cinapsis a public or private company?
Cinapsis is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cinapsis founded?
Cinapsis was founded in 2019. It employs 11 to 50 people.
Where is Cinapsis based?
Cinapsis is headquartered in London, United Kingdom, in the Europe region.
How does Cinapsis make money?
One revenue line is on record: NHS/Healthcare Commissioning Contracts.
Who are Cinapsis's main competitors?
Others on record are Graphnet Health and TPP (The Phoenix Partnership). Broad incumbents are Doctolib, LIVI (Kry International) and Babylon Health. Direct peers are AccuRx, Doctorlink, eConsult (part of HBSUK), Consultant Connect and Health Navigator.
Does Cinapsis have an API?
No public API is recorded for Cinapsis.
What industry is Cinapsis in?
Cinapsis's product category is Clinical Communication Software (Healthcare SaaS). Its primary akta.pro industry code is HLACAEAD, Care Navigation, Referral & Care Coordination Engagement, with a secondary code of HLALABAI, Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults). Its NAICS code is 54151 and its SIC code is 8090.