ModSquad
ModSquad is a privately held digital engagement company providing AI-augmented content moderation, customer support, trust & safety, security, and enterprise technology services to enterprise and government clients through a distributed workforce across 90+ countries and 55+ languages.
- Company typePrivate
- Founded2007
- HeadquartersSacramento, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What ModSquad does
ModSquad, Inc. is a privately held digital engagement company founded in 2007 and headquartered in Sacramento, California, with wholly-owned operating subsidiaries in the UK, Costa Rica, the Philippines, Jamaica, and Nigeria. The company delivers four core solutions — Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, 55+ languages), Security (Cubeless Secure Workspace and Passless SSO), and Enterprise Technology (agentic software planning, building, running, and sourcing) — to enterprise and government clients including Spotify, EA, Warner Bros., NFL, the U.S. Department of State, HarperCollins, Penguin Random House, NBC, A&E, Vimeo, and PBS Kids.
The underlying delivery model is a composable AI-plus-human platform: agentic AI handles interaction volume while a distributed workforce of self-selected specialists ('Mods') across 90+ countries performs judgment-intensive work. The company markets 1% shrinkage versus a 15-30% industry average, up to 25% cost savings versus traditional BPOs, 2x faster international team deployment, and 40% built-in surge capacity. Compliance posture spans SOC 2 Type 2, HIPAA, PCI-DSS, GDPR, CCPA, and the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks.
The go-to-market is sales-led enterprise and mid-market motion with direct 'Let's Talk' engagement; pricing combines hourly pay-for-productive-time and flexible managed-services subscription contracts with low baselines. Distribution is direct only — no self-serve or marketplace channels — and the company has not disclosed any institutional funding rounds, acquisitions, or parent-company relationships, operating as an independent, founder-controlled entity.
ModSquad firmographics
Firmographics- Name
- ModSquad
- Legal name
- ModSquad, Inc.
- Website
- https://modsquad.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- ModSquad is a privately held digital engagement company providing AI-augmented content moderation, customer support, trust & safety, security, and enterprise technology services to enterprise and government clients through a distributed workforce across 90+ countries and 55+ languages.
- Ownership category
- akta.pro rank
ModSquad industry classification
Industry- Product category
- Digital Engagement Services
- NAICS
- Telephone Call Centers (56142), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Human Oversight, Review & Content Moderation Tooling (HDAAAMAH), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
Keywords
Where ModSquad is headquartered
LocationHeadquarters
- HQ city
- Sacramento
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
ModSquad business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- BPO Services (Hourly/FTE): Billing based on hourly usage or full-time equivalent arrangements. Clients pay for productive time only with no idle shifts or bench costs. 1% shrinkage vs 15-30% industry average indicates efficient resource utilization.
- Managed Services: Composable delivery model with flexible contracts and low baselines. Clients can scale up or down without renegotiating contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Hourly billing model - pay only for productive time |
| Subscription | Monthly | Flexible contracts with low baselines |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels8 records
ModSquad product offering
Product offeringCore offering
ModSquad pairs composable AI technology with human expertise to deliver digital engagement services across four core solutions: Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company operates a distributed workforce across 90+ countries supporting 55+ languages for enterprise and mid-market clients.
Product overview
ModSquad is a products-and-services company providing four core solutions: Trust & Safety (content moderation, community management, AI safety), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company pairs composable AI technology with human expertise across a distributed workforce in 90+ countries, offering services in 55+ languages. Consulting is built into every solution area with AI capability at every layer.
Differentiator
Problem solved
Functional benefit
Products and services
- Trust & Safety
Quantifiable outcome
- Up to 25% cost savings compared to traditional BPOs
- +3 more outcomes
Companies that use ModSquad
Customer profileNamed customers24 records
Segments4 records
Ideal customer profiles4 records
ModSquad technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature3 records
ModSquad partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Extra Life / Children's Miracle Network HospitalsminorModSquad has participated in Extra Life charity gaming marathon for 12 years, raising money for Children's Miracle Network Hospitals. Participated in 2025 event.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
ModSquad competitors and assessment
Company assessmentDirect peers
- TaskUs: TaskUs is a publicly traded digital outsourcing BPO specializing in customer experience, trust & safety, and content moderation for digital-native and enterprise clients. It is the closest publicly comparable peer to ModSquad's customer support and trust & safety segments.
- TTEC: TTEC (formerly TeleTech) is a digital customer experience and CX technology company that combines managed CX services with its own CCaaS/AI platform. It is a direct peer offering AI-augmented outsourced support similar to ModSquad's Customer Support and Enterprise Technology solutions.
- Transcom: Transcom is a global CX services BPO providing omnichannel customer support, content moderation, and trust & safety with work-at-home and nearshore delivery models. It is a direct peer offering distributed-workforce CX outsourcing comparable to ModSquad's core value proposition.
- Arise Virtual Solutions: Arise operates a gig-based, distributed customer support platform that connects enterprises to a network of work-from-home agents. Its distributed contractor model and home-based delivery directly mirror ModSquad's 'Mods' approach, making it a direct peer.
- SupportYourApp: SupportYourApp is an outsourced customer support provider specializing in tech and SaaS companies with multilingual 24/7 coverage. It is a direct peer competing for the same mid-market and enterprise CX workloads as ModSquad's Customer Support segment.
Broad incumbents
- Concentrix: Concentrix is one of the largest global BPO/CCaaS providers offering customer experience, trust & safety, and AI-augmented support across dozens of languages and geographies. It competes head-to-head with ModSquad in enterprise CX RFPs but at materially larger scale.
- Teleperformance: Teleperformance is the world's largest customer experience management BPO, with a sizable Trust & Safety and content moderation practice serving major digital platforms. It is a broad incumbent peer competing with ModSquad on global multilingual support capacity and federal/compliance-sensitive contracts.
- Foundever: Foundever (formed from the merger of Sitel Group and Majorel) is a global CX and digital customer management BPO with multilingual omnichannel delivery and trust & safety capabilities. It is a broad incumbent peer with overlapping enterprise customer support offerings to ModSquad.
- TELUS Digital: TELUS Digital (formerly TELUS International) is a large digital customer experience provider offering CX, trust & safety, content moderation, and AI data services across global delivery centers. It is a broad incumbent peer competing for the same enterprise and digital-platform contracts as ModSquad.
Emerging players
- Cresta: Cresta is an AI-native agent-assist and autonomous contact center platform that provides real-time AI coaching and automation for human agents. It is an emerging player attacking the same 'AI + human' agent-assist layer that ModSquad's customer support offering relies on as a differentiator.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
ModSquad social profiles
Digital presenceModSquad compliance and trust
Trust signalCompliance8 records
ModSquad financial estimates
Financial estimateRevenue estimate
Valuation estimate
ModSquad leadership team
Management profileNumber of profiles
Profiles9 records
ModSquad subsidiaries and ownership
Company hierarchySubsidiaries5 records
ModSquad funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ModSquad M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ModSquad
What does ModSquad do?
ModSquad pairs composable AI technology with human expertise to deliver digital engagement services across four core solutions: Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company operates a distributed workforce across 90+ countries supporting 55+ languages for enterprise and mid-market clients.
Is ModSquad a public or private company?
ModSquad is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ModSquad founded?
ModSquad was founded in 2007. It employs 1,001 to 5,000 people.
Where is ModSquad based?
ModSquad is headquartered in Sacramento, United States, in the North America region.
How does ModSquad make money?
Two revenue lines are on record. BPO Services (Hourly/FTE) is the primary driver. The others are managed Services.
Who are ModSquad's main competitors?
Direct peers on record are TaskUs, TTEC, Transcom, Arise Virtual Solutions and SupportYourApp. Broad incumbents are Concentrix, Teleperformance, Foundever and TELUS Digital. Cresta is listed as an emerging player.
Does ModSquad have an API?
No public API is recorded for ModSquad.
What industry is ModSquad in?
ModSquad's product category is Digital Engagement Services. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAMAH, Human Oversight, Review & Content Moderation Tooling. Its NAICS code is 56142 and its SIC code is 7371.