The Cyber Helpline

What The Cyber Helpline does

The Cyber Helpline is a UK-registered charity (Charity Number 1198335) founded in 2017/2018 by Rory Innes and headquartered in Sevenoaks, United Kingdom. It delivers free, confidential support to individuals aged 13+ in the UK and USA, plus sole traders, who have experienced cybercrime, digital fraud, or online harm including hacking, scams, cyberstalking, harassment, identity theft, malware, and ransomware. Service is not provided to businesses.

The core product is a two-tier assistance platform: a 24/7 intelligent chatbot providing immediate advice and case intake (first launched November 2018), and a confidential helpline staffed by volunteer cybersecurity experts who handle more complex cases escalated from the chatbot. The offering is complemented by an extensive self-help guide library, the proprietary 11-step Cyberstalking Action Plan, an Online Footprint Assessment tool, and organisational training and consultancy for charities, safeguarding teams, local authorities, and frontline workers. The platform is chatbot-powered self-help with intelligent routing to human experts trained in a trauma-informed approach and supported through partnerships with specialist organisations including Sussex Stalking Support and Friends Against Scams.

The revenue model is donation- and grant-funded, with 100% of contributions directed to operating the service. Income streams consist of public donations, corporate sponsorship (including Cyber House Party events and SecurIT360 golf tournaments in the USA), and grants such as a £10,000 National Lottery award to build cost-of-living-scam capacity. Go-to-market is direct-to-consumer and product-led through the website chatbot, supplemented by community-led mobilisation of cyber volunteers, content marketing via SEO blogs and guides, and event-driven awareness through UK and US fundraising events. The organisation operates with 101–250 listed headcount comprised entirely of volunteers, reports scale metrics of 2M+ people reached and 100,000+ cases opened, and is governed by a board chaired by Mary Calam as of June 2026.

Name

The Cyber Helpline

Legal name

The Cyber Helpline

Website

https://thecyberhelpline.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

The Cyber Helpline is a UK-registered charity that provides free, confidential 24/7 support to individuals and sole traders in the UK and USA affected by cybercrime, digital fraud, and online harm, via a chatbot triage, volunteer expert helpline, self-help guides, and partner training programmes.

Ownership category

akta.pro rank

Product category

Cybersecurity Victim Support Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Management Consulting Services (8742)

akta.pro primary industry

Cyberbullying Prevention, Reporting & Case Management (EDAFALAG)

akta.pro secondary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

Keywords

• Cybercrime victim support
• Cybersecurity helpline services
• Online fraud assistance
• Cyberstalking recovery guidance
• Scam victim help

Headquarters

HQ city

Sevenoaks

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Donations: 100% of donations go towards keeping The Cyber Helpline running. Funded entirely by donations from members of public and businesses.
2. Corporate Sponsorship: Partnership with Cyber House Party includes fund-raising through events. SecurIT360 organised US sponsors and supporters golf tournament.
3. Grants: Awarded £10,000 from National Lottery to build capacity for dealing with cost of living scam victims.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels6 records

Core offering

The Cyber Helpline provides a free, confidential support service for individuals (and sole traders) aged 13+ in the UK and USA who have been victims of cybercrime, digital fraud, or online harm. The core offering combines a 24/7 intelligent chatbot that performs initial triage and delivers immediate advice, with escalation to a network of trained volunteer cybersecurity experts for complex cases. Supporting the service is an extensive library of self-help guides covering specific scenarios (hacking, scams, cyberstalking, ransomware, sextortion, etc.) and a structured Cyberstalking Action Plan for technology-facilitated abuse cases.

Product overview

The Cyber Helpline is a charity offering a free cybersecurity support service primarily for victims of cybercrime, digital fraud, and online harm in the UK and USA. The core offering consists of an intelligent chatbot (providing 24/7 immediate triage and advice), volunteer cybersecurity expert helpline (for complex case escalation), and an extensive library of self-help guides. Additional services include the Cyberstalking Action Plan (an 11-step recovery framework) and organisational training programmes for victim support professionals. The service operates on an 'assisted self-help model' empowering users to secure their own environment with expert guidance.

Differentiator

Problem solved

Functional benefit

Products and services

• The Cyber Helpline Service (Chatbot + Volunteer Expert Helpline) A free, confidential support service that combines a 24/7 intelligent chatbot for immediate triage and advice with escalation to trained volunteer cybersecurity experts for complex cases. It is targeted at individuals (and sole traders) aged 13+ in the UK and USA who have experienced hacking, scams, online threats, digital fraud, online harm, cyberstalking, or harassment.
• Cybercrime Guides and Resources An extensive online library of self-help guides covering specific cybercrime scenarios (hacked email/social/banking/shopping/gaming accounts, phishing, smishing, vishing, ransomware, sextortion, identity theft, lost devices, etc.). The guides are publicly accessible and designed for victims and sole traders in the UK and USA.
• Cyberstalking Action Plan An 11-step comprehensive guide for victims of cyberstalking and domestic abuse to regain online privacy, security and confidence. Includes steps for risk assessment, evidence collection, device securing, and ongoing monitoring, and is the same process used by Helpline Responders when working with victims.
• Organisational Training and Consultancy Evidence-based training workshops and consultancy for organisations including frontline workers, charities, victim support services, safeguarding teams, and local authorities. Covers online harms awareness, victim support best practices, and specialised training in stalking, harassment, and technology-facilitated abuse.
• Online Footprint Assessment An online form that helps users document their internet-connected devices, online accounts, and digital presence to identify security gaps and potential access points a stalker or attacker could exploit.

Quantifiable outcome

• 2 million+ individuals accessed support through guides
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature2 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Friends Against ScamsminorGTM or Marketing Partner · 27 April 2026Partnership to raise awareness of cybercrime in the UK. Joint factsheet explaining cybercrime, common scam types, risk factors, and prevention steps.
• Cyber House PartycoreGTM or Marketing Partner · 16 January 2026Cyber House Party is a volunteer-led community initiative in cybersecurity, creating music-led events. Partnership as charity partner for 2026 alongside NSPCC. Promotes The Cyber Helpline's services, shares resources, and raises funds through events.
• NSPCCcoreGTM or Marketing Partner · 16 January 2026Cyber House Party continues to support NSPCC alongside new partnership with The Cyber Helpline in 2026.
• PaladinminorStrategic or Co-development Partner · 30 October 2024Joint webinar on top 8 cyberstalking myths, bringing together cybersecurity expertise with stalking advocacy.
• Advocating Against Romance Scammers (AARS)minorGTM or Marketing Partner · 12 February 2024Supporting the 'My Voice' campaign initiated by AARS to empower victims of online romance scams to share experiences and raise awareness.
• Sussex Stalking SupportcoreStrategic or Co-development Partner · 26 March 2020Partnership to improve expert support for victims of cyberstalking and cyber-enabled stalking. Combines The Cyber Helpline's cybersecurity expertise with Sussex Stalking Support's specialist stalking advocacy and trauma support. Joint training, case referrals, and development of new techniques.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Citizens Advice: A major UK advice charity providing free, confidential guidance across consumer, legal, and financial issues including scams. Comparable in delivery model (free, confidential, multi-channel) and donor/grant funding structure, though broader in scope than The Cyber Helpline.
• Action Fraud: The UK's national reporting centre for fraud and cybercrime, operated by the City of London Police. It is the most direct functional comparison to The Cyber Helpline in the UK but operates at government scale rather than as a charity.
• Samaritans: A UK charity providing 24/7 emotional support via phone, text, and email, with a large volunteer base. Comparable as a free, confidential, volunteer-staffed crisis helpline — but focused on emotional rather than technical support.
• NSPCC: The UK's leading children's charity, already a co-partner with The Cyber Helpline through Cyber House Party. Comparable as a large UK charity addressing online safety and child protection, with overlapping victim-support mission.
• Internet Crime Complaint Center (IC3): The FBI's US national reporting hub for cybercrime, run in partnership with the National White Collar Crime Center. Comparable to The Cyber Helpline's US operations in that it accepts and triages cybercrime complaints from US individuals.

Direct peers

• Refuge: A UK charity providing specialist support for women and children experiencing domestic abuse, including technology-facilitated abuse. Comparable in the cyberstalking and tech-facilitated abuse support niche, and a logical referral partner.
• Victim Support: The UK's leading independent charity for victims of crime, providing free, confidential support. Directly comparable to The Cyber Helpline as a free victim-support charity, with a similar donor-funded model and 24/7 helpline access, but with a broader crime scope.
• Cybercrime Support Network: A US non-profit dedicated to serving individuals and small businesses impacted by cybercrime, operating a 'FightCybercrime.org' resource portal. Directly comparable as a US non-profit cybercrime victim-support organization with education and case-routing capabilities.
• Identity Theft Resource Center (ITRC): A US non-profit providing free victim assistance for identity theft and cybercrime, with a 24/7 hotline, victim advocacy, and consumer education. Closely mirrors The Cyber Helpline's mission and assisted self-help model in the US market.
• Get Safe Online: A UK public/private non-profit providing free online safety advice, resources, and partner-led victim guidance. Closely comparable in the consumer cybersecurity education and victim-support niche, though with a content-led rather than case-managed approach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TheCyberHelpline
• Xx.com/HelplineCyber

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Cyber Helpline