Pomeroy Technologies

What Pomeroy Technologies does

Pomeroy Technologies, LLC is a privately held U.S. IT solutions provider founded in 1982 and headquartered in Hebron, Kentucky, offering end-user, network, and data center infrastructure services to mid-market and enterprise clients. The company operates across five primary verticals — retail, financial services, healthcare, manufacturing, and government — and reports more than 3,000 employees globally, with roughly 80% in tech support roles and delivery centers in North America, India, and the Philippines. Pomeroy's December 2024 acquisition of Soroc Technology added Canadian and UK operations, forming a combined North America and Western Europe footprint.

The company's product architecture is anchored by BanzAI, a proprietary adaptive AI platform that combines conversational and agentic intelligence and powers three integrated products: SmartDesk (autonomous IT service desk), SmartServices (autonomous service delivery across IT and business functions), and SmartWorkplace (unified device management and user experience layer). Around this AI platform, Pomeroy delivers a portfolio of managed services — Digital Workplace, Managed Network, Managed Cybersecurity, Cloud & Service Management — alongside advisory and consulting, professional services, modern device lifecycle solutions (supported by a 170,000-square-foot Lifecycle Solutions Center), and strategic technical staffing. The platform integrates with enterprise systems including ServiceNow, Microsoft 365, Workday, SAP, Splunk, Slack, and Microsoft Teams.

Pomeroy's go-to-market is enterprise field sales supported by a network of 40+ technology partners, including Cisco (360 Partner), HPE Aruba, Microsoft, AWS, NVIDIA, ServiceNow, Palo Alto Networks, Fortinet, Lenovo, Dell EMC, and Apple. Revenue is generated through recurring managed services contracts, project-based professional services, hardware procurement and lifecycle services, and staffing markups, with custom quote-based enterprise pricing. The company holds compliance attestations relevant to its regulated verticals, including HIPAA, GDPR, and alignment to NIST 800-171, and reports a high NPS and 4.5+ C-SAT rating.

Name

Pomeroy Technologies

Legal name

Pomeroy Technologies, LLC

Website

https://pomeroy.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Pomeroy Technologies is a private U.S. IT solutions provider delivering managed, professional, and AI-enabled workplace, network, and data center services to enterprise clients in retail, financial services, healthcare, manufacturing, and government, anchored by its proprietary BanzAI agentic AI platform.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Facilities Support Services (56121), Business Support Services (5614), Professional Employer Organizations (561330)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Business/Enterprise IT Hardware Retail (Workstations, Servers, POS) (CRACABAJ)

akta.pro secondary industries

POS Installation, Maintenance & Field Services (FSAMADAJ), POS Accessories & Spares (Cables, Stands, Cases, Replacement Parts) (HDACAKAL)

Keywords

• Managed IT services
• AI service desk
• Digital workplace solutions
• IT infrastructure services
• Enterprise IT consulting

Headquarters

HQ city

Hebron

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Ongoing managed services including Digital Workplace Services, Managed Network Services, Managed Cybersecurity Services, and Cloud & Service Management. Revenue is recurring based on service contracts with monthly or annual billing.
2. Professional Services: Implementation and project management services to help fast-track technology initiatives. One-time project-based revenue.
3. Modern Lifecycle Solutions: Procurement, configuration, and support for devices including end-to-end device lifecycle management, Zero Touch Deployment, advanced exchange, depot repair, and asset disposition.
4. Strategic Technical Staffing: Technical staffing solutions providing contract, temporary-to-hire, and direct-hire IT professionals. Revenue based on staffing fees and markups on consultant rates.
5. Advisory and Consulting Services: AI & Data Intelligence, Cloud & Infrastructure, and Cybersecurity & Risk Management consulting services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Pomeroy Technologies is a privately held IT solutions provider that delivers end-to-end managed IT services, professional services, advisory consulting, technology lifecycle solutions, and strategic technical staffing for enterprise clients. Its proprietary BanzAI platform underpins a suite of AI-native offerings including SmartDesk, SmartWorkplace, and SmartServices that automate service desk, digital workplace, and infrastructure operations for multi-site organizations.

Product overview

Pomeroy Technologies offers a unified platform-plus-services architecture centered on its proprietary BanzAI AI platform. The core BanzAI platform powers multiple integrated products: SmartDesk (AI-powered IT service desk), SmartWorkplace (unified cross-domain experience layer), and SmartServices (autonomous service delivery). Around this AI platform, Pomeroy delivers a comprehensive portfolio of managed IT services including Advisory & Consulting, Professional Services, Modern Lifecycle Solutions, and Strategic Technical Staffing. The product architecture follows a hub-and-spoke model where BanzAI serves as the intelligence hub, with SmartDesk providing the service desk interface, SmartWorkplace orchestrating cross-enterprise workflows, and SmartServices extending autonomous capabilities across IT, HR, Finance, Legal, Facilities, and Customer Service functions.

Differentiator

Problem solved

Functional benefit

Brands

• BanzAI: Adaptive AI platform that combines conversational and agentic intelligence to transform workplace operations across all business domains
• SmartDesk
• SmartServices
• SmartWorkplace

Products and services

• BanzAI Platform Proprietary AI platform developed by Pomeroy Technologies that powers its SmartDesk, SmartWorkplace, and SmartServices offerings. It delivers agentic AI, AIOps, conversational AI, and predictive analytics capabilities for enterprise IT service delivery and is targeted at large organizations seeking AI-native automation for service desk and digital workplace operations.
• SmartDesk
• SmartWorkplace
• SmartServices
• Managed Services
• Professional Services
• Advisory and Consulting Services
• Modern Lifecycle Solutions
• Strategic Technical Staffing

Quantifiable outcome

• Up to 50% cost reduction in operational costs
• +6 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability11 records

Feature5 records

Partnerships

15 partnerships are on record, tiered core and major.

• CiscocoreTechnology or Integration · 26 January 2026Cisco 360 Partner Program member. Pomeroy collaborates with Cisco on networking, security, and collaboration solutions. Partnership includes access to Cisco's AI Readiness tools, Partner Incentive programs, and co-developed go-to-market resources for AI-ready data centers and workplaces.
• Soroc TechnologycoreStrategic or Co-development Partner · 10 December 2024Acquired Canadian tech solutions provider to expand footprint in North America. Combined entity operates under unified leadership with over 2,500 employees across North America and Western Europe. Soroc brings additional service capabilities and Canadian delivery presence.
• HPE Aruba NetworkingcoreTechnology or IntegrationStrategic partnership for network security solutions including Zero Trust and Secure Service Edge (SSE). Joint go-to-market with co-branded content, eBooks, and videos on next-generation networking.
• HPcoreTechnology or IntegrationTechnology partner for device procurement and lifecycle solutions including PCs, printers, and peripherals.
• MicrosoftcoreTechnology or IntegrationTechnology partner for Microsoft 365, Azure cloud, Teams integration, and enterprise software solutions.
• AWScoreTechnology or IntegrationAmazon Web Services partner for cloud infrastructure, migration, and managed services.
• HPEcoreTechnology or IntegrationHPE partner for enterprise hardware including servers, storage, and networking solutions.
• LenovomajorTechnology or IntegrationTechnology partner for device procurement including PCs, tablets, and ThinkStation solutions.
• Dell EMCmajorTechnology or IntegrationTechnology partner for enterprise infrastructure including servers, storage, and networking.
• ServiceNowcoreTechnology or IntegrationIntegration partner for ITSM platform; BanzAI and SmartDesk are integrated with ServiceNow for workflow automation.
• ToshibamajorTechnology or IntegrationTechnology partner for point-of-sale devices, receipt printers, and retail technology solutions.
• NVIDIAmajorTechnology or IntegrationTechnology partner for GPU solutions and AI/ML capabilities supporting BanzAI platform.
• FortinetmajorTechnology or IntegrationNetwork security partner for Firewall as a Service and security solutions; used in SASE deployments.
• Palo Alto NetworksmajorTechnology or IntegrationCybersecurity partner for next-generation firewall and cloud security solutions.
• ApplemajorTechnology or IntegrationApple Business Partner for iOS device management and enterprise Apple deployments.

Scale indicators11 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Presidio: Digital transformation and IT solutions provider delivering managed services, cybersecurity, and cloud solutions to mid-market and enterprise clients, closely aligned with Pomeroy's service portfolio.
• Unisys: Global IT services and digital workplace provider offering managed services, infrastructure, and cybersecurity to enterprise and public sector clients, directly overlapping Pomeroy's managed services and workplace modernization offerings.
• DXC Technology: Large-scale IT services firm providing managed workplace, network, cloud, and security services across enterprise customers; competes directly with Pomeroy in digital workplace and infrastructure modernization.
• Insight Enterprises: Global IT solutions integrator offering hardware procurement, managed services, and intelligent technology solutions for enterprise, directly comparable to Pomeroy's Modern Lifecycle Solutions and Managed Services portfolios.
• CDW Corporation: Leading multi-brand technology solutions provider of IT hardware, software, and integrated services to business, government, and education customers; competes with Pomeroy on enterprise IT procurement and lifecycle services.
• Compucom (Black Box): IT services and solutions provider specializing in end-user computing, managed services, and workplace technology for enterprise retail and corporate clients, closely aligned with Pomeroy's digital workplace focus.
• Computacenter: UK-headquartered enterprise IT infrastructure provider with strong managed services and device lifecycle offerings for large corporates, comparable to Pomeroy's North American and European managed services footprint post-Soroc.

Emerging players

• Perficient: Digital consultancy with growing managed services and AI/automation capabilities, particularly adjacent to Pomeroy's advisory and consulting practice serving retail, financial services, and healthcare verticals.
• Kforce Inc. Technology staffing and solutions firm overlapping with Pomeroy's Strategic Technical Staffing offering, with comparable exposure to enterprise IT skill demand.

Others

• ServiceNow: Enterprise ITSM and workflow platform provider with native Now Assist AI capabilities; a critical integration partner for BanzAI/SmartDesk but also a potential competitor if it expands autonomous service desk offerings natively.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCzrt0NTxcTD7r2l1Rde3o5Q
• Facebookfacebook.com/gopomeroy
• LinkedInlinkedin.com/company/6875
• Xx.com/pomeroyus

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pomeroy Technologies