Pomeroy Technologies
Pomeroy Technologies is a private U.S. IT solutions provider delivering managed, professional, and AI-enabled workplace, network, and data center services to enterprise clients in retail, financial services, healthcare, manufacturing, and government, anchored by its proprietary BanzAI agentic AI platform.
- Company typePrivate
- Founded1989
- HeadquartersHebron, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Pomeroy Technologies does
Pomeroy Technologies, LLC is a privately held U.S. IT solutions provider founded in 1982 and headquartered in Hebron, Kentucky, offering end-user, network, and data center infrastructure services to mid-market and enterprise clients. The company operates across five primary verticals — retail, financial services, healthcare, manufacturing, and government — and reports more than 3,000 employees globally, with roughly 80% in tech support roles and delivery centers in North America, India, and the Philippines. Pomeroy's December 2024 acquisition of Soroc Technology added Canadian and UK operations, forming a combined North America and Western Europe footprint.
The company's product architecture is anchored by BanzAI, a proprietary adaptive AI platform that combines conversational and agentic intelligence and powers three integrated products: SmartDesk (autonomous IT service desk), SmartServices (autonomous service delivery across IT and business functions), and SmartWorkplace (unified device management and user experience layer). Around this AI platform, Pomeroy delivers a portfolio of managed services — Digital Workplace, Managed Network, Managed Cybersecurity, Cloud & Service Management — alongside advisory and consulting, professional services, modern device lifecycle solutions (supported by a 170,000-square-foot Lifecycle Solutions Center), and strategic technical staffing. The platform integrates with enterprise systems including ServiceNow, Microsoft 365, Workday, SAP, Splunk, Slack, and Microsoft Teams.
Pomeroy's go-to-market is enterprise field sales supported by a network of 40+ technology partners, including Cisco (360 Partner), HPE Aruba, Microsoft, AWS, NVIDIA, ServiceNow, Palo Alto Networks, Fortinet, Lenovo, Dell EMC, and Apple. Revenue is generated through recurring managed services contracts, project-based professional services, hardware procurement and lifecycle services, and staffing markups, with custom quote-based enterprise pricing. The company holds compliance attestations relevant to its regulated verticals, including HIPAA, GDPR, and alignment to NIST 800-171, and reports a high NPS and 4.5+ C-SAT rating.
Pomeroy Technologies firmographics
Firmographics- Name
- Pomeroy Technologies
- Legal name
- Pomeroy Technologies, LLC
- Website
- https://pomeroy.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Pomeroy Technologies is a private U.S. IT solutions provider delivering managed, professional, and AI-enabled workplace, network, and data center services to enterprise clients in retail, financial services, healthcare, manufacturing, and government, anchored by its proprietary BanzAI agentic AI platform.
- Ownership category
- akta.pro rank
Pomeroy Technologies industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Facilities Support Services (56121), Business Support Services (5614), Professional Employer Organizations (561330)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Business/Enterprise IT Hardware Retail (Workstations, Servers, POS) (CRACABAJ)
- akta.pro secondary industries
- POS Installation, Maintenance & Field Services (FSAMADAJ), POS Accessories & Spares (Cables, Stands, Cases, Replacement Parts) (HDACAKAL)
Keywords
Where Pomeroy Technologies is headquartered
LocationHeadquarters
- HQ city
- Hebron
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Pomeroy Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Managed Services: Ongoing managed services including Digital Workplace Services, Managed Network Services, Managed Cybersecurity Services, and Cloud & Service Management. Revenue is recurring based on service contracts with monthly or annual billing.
- Professional Services: Implementation and project management services to help fast-track technology initiatives. One-time project-based revenue.
- Modern Lifecycle Solutions: Procurement, configuration, and support for devices including end-to-end device lifecycle management, Zero Touch Deployment, advanced exchange, depot repair, and asset disposition.
- Strategic Technical Staffing: Technical staffing solutions providing contract, temporary-to-hire, and direct-hire IT professionals. Revenue based on staffing fees and markups on consultant rates.
- Advisory and Consulting Services: AI & Data Intelligence, Cloud & Infrastructure, and Cybersecurity & Risk Management consulting services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom enterprise pricing based on service scope |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Pomeroy Technologies product offering
Product offeringCore offering
Pomeroy Technologies is a privately held IT solutions provider that delivers end-to-end managed IT services, professional services, advisory consulting, technology lifecycle solutions, and strategic technical staffing for enterprise clients. Its proprietary BanzAI platform underpins a suite of AI-native offerings including SmartDesk, SmartWorkplace, and SmartServices that automate service desk, digital workplace, and infrastructure operations for multi-site organizations.
Product overview
Pomeroy Technologies offers a unified platform-plus-services architecture centered on its proprietary BanzAI AI platform. The core BanzAI platform powers multiple integrated products: SmartDesk (AI-powered IT service desk), SmartWorkplace (unified cross-domain experience layer), and SmartServices (autonomous service delivery). Around this AI platform, Pomeroy delivers a comprehensive portfolio of managed IT services including Advisory & Consulting, Professional Services, Modern Lifecycle Solutions, and Strategic Technical Staffing. The product architecture follows a hub-and-spoke model where BanzAI serves as the intelligence hub, with SmartDesk providing the service desk interface, SmartWorkplace orchestrating cross-enterprise workflows, and SmartServices extending autonomous capabilities across IT, HR, Finance, Legal, Facilities, and Customer Service functions.
Differentiator
Problem solved
Functional benefit
Brands
- BanzAI: Adaptive AI platform that combines conversational and agentic intelligence to transform workplace operations across all business domains
- SmartDesk
- SmartServices
- SmartWorkplace
Products and services
- BanzAI Platform Proprietary AI platform developed by Pomeroy Technologies that powers its SmartDesk, SmartWorkplace, and SmartServices offerings. It delivers agentic AI, AIOps, conversational AI, and predictive analytics capabilities for enterprise IT service delivery and is targeted at large organizations seeking AI-native automation for service desk and digital workplace operations.
- SmartDesk
- SmartWorkplace
- SmartServices
- Managed Services
- Professional Services
- Advisory and Consulting Services
- Modern Lifecycle Solutions
- Strategic Technical Staffing
Quantifiable outcome
- Up to 50% cost reduction in operational costs
- +6 more outcomes
Companies that use Pomeroy Technologies
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles5 records
Pomeroy Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability11 records
Feature5 records
Pomeroy Technologies partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and major.
- CiscocoreCisco 360 Partner Program member. Pomeroy collaborates with Cisco on networking, security, and collaboration solutions. Partnership includes access to Cisco's AI Readiness tools, Partner Incentive programs, and co-developed go-to-market resources for AI-ready data centers and workplaces.
- Soroc TechnologycoreAcquired Canadian tech solutions provider to expand footprint in North America. Combined entity operates under unified leadership with over 2,500 employees across North America and Western Europe. Soroc brings additional service capabilities and Canadian delivery presence.
- HPE Aruba NetworkingcoreStrategic partnership for network security solutions including Zero Trust and Secure Service Edge (SSE). Joint go-to-market with co-branded content, eBooks, and videos on next-generation networking.
- HPcoreTechnology partner for device procurement and lifecycle solutions including PCs, printers, and peripherals.
- MicrosoftcoreTechnology partner for Microsoft 365, Azure cloud, Teams integration, and enterprise software solutions.
- AWScoreAmazon Web Services partner for cloud infrastructure, migration, and managed services.
- HPEcoreHPE partner for enterprise hardware including servers, storage, and networking solutions.
- LenovomajorTechnology partner for device procurement including PCs, tablets, and ThinkStation solutions.
- Dell EMCmajorTechnology partner for enterprise infrastructure including servers, storage, and networking.
- ServiceNowcoreIntegration partner for ITSM platform; BanzAI and SmartDesk are integrated with ServiceNow for workflow automation.
- ToshibamajorTechnology partner for point-of-sale devices, receipt printers, and retail technology solutions.
- NVIDIAmajorTechnology partner for GPU solutions and AI/ML capabilities supporting BanzAI platform.
- FortinetmajorNetwork security partner for Firewall as a Service and security solutions; used in SASE deployments.
- Palo Alto NetworksmajorCybersecurity partner for next-generation firewall and cloud security solutions.
- ApplemajorApple Business Partner for iOS device management and enterprise Apple deployments.
Scale indicators11 records
Recent moves1 record
Expansion highlights6 records
Pomeroy Technologies competitors and assessment
Company assessmentDirect peers
- Presidio: Digital transformation and IT solutions provider delivering managed services, cybersecurity, and cloud solutions to mid-market and enterprise clients, closely aligned with Pomeroy's service portfolio.
- Unisys: Global IT services and digital workplace provider offering managed services, infrastructure, and cybersecurity to enterprise and public sector clients, directly overlapping Pomeroy's managed services and workplace modernization offerings.
- DXC Technology: Large-scale IT services firm providing managed workplace, network, cloud, and security services across enterprise customers; competes directly with Pomeroy in digital workplace and infrastructure modernization.
- Insight Enterprises: Global IT solutions integrator offering hardware procurement, managed services, and intelligent technology solutions for enterprise, directly comparable to Pomeroy's Modern Lifecycle Solutions and Managed Services portfolios.
- CDW Corporation: Leading multi-brand technology solutions provider of IT hardware, software, and integrated services to business, government, and education customers; competes with Pomeroy on enterprise IT procurement and lifecycle services.
- Compucom (Black Box): IT services and solutions provider specializing in end-user computing, managed services, and workplace technology for enterprise retail and corporate clients, closely aligned with Pomeroy's digital workplace focus.
- Computacenter: UK-headquartered enterprise IT infrastructure provider with strong managed services and device lifecycle offerings for large corporates, comparable to Pomeroy's North American and European managed services footprint post-Soroc.
Emerging players
- Perficient: Digital consultancy with growing managed services and AI/automation capabilities, particularly adjacent to Pomeroy's advisory and consulting practice serving retail, financial services, and healthcare verticals.
- Kforce Inc. Technology staffing and solutions firm overlapping with Pomeroy's Strategic Technical Staffing offering, with comparable exposure to enterprise IT skill demand.
Others
- ServiceNow: Enterprise ITSM and workflow platform provider with native Now Assist AI capabilities; a critical integration partner for BanzAI/SmartDesk but also a potential competitor if it expands autonomous service desk offerings natively.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Pomeroy Technologies social profiles
Digital presencePomeroy Technologies compliance and trust
Trust signalCompliance3 records
Pomeroy Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pomeroy Technologies leadership team
Management profileNumber of profiles
Profiles12 records
Pomeroy Technologies subsidiaries and ownership
Company hierarchySubsidiaries1 record
Pomeroy Technologies funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pomeroy Technologies M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pomeroy Technologies
What does Pomeroy Technologies do?
Pomeroy Technologies is a privately held IT solutions provider that delivers end-to-end managed IT services, professional services, advisory consulting, technology lifecycle solutions, and strategic technical staffing for enterprise clients. Its proprietary BanzAI platform underpins a suite of AI-native offerings including SmartDesk, SmartWorkplace, and SmartServices that automate service desk, digital workplace, and infrastructure operations for multi-site organizations.
Is Pomeroy Technologies a public or private company?
Pomeroy Technologies is a private company. It is classified as private equity controlled and is currently operating.
When was Pomeroy Technologies founded?
Pomeroy Technologies was founded in 1989. It employs 1,001 to 5,000 people.
Where is Pomeroy Technologies based?
Pomeroy Technologies is headquartered in Hebron, United States, in the North America region.
How does Pomeroy Technologies make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are professional Services, modern Lifecycle Solutions, strategic Technical Staffing and advisory and Consulting Services.
Who are Pomeroy Technologies's main competitors?
Direct peers on record are Presidio, Unisys, DXC Technology, Insight Enterprises, CDW Corporation, Compucom (Black Box) and Computacenter. Emerging players are Perficient and Kforce Inc.. ServiceNow is listed as an others.
Does Pomeroy Technologies have an API?
No public API is recorded for Pomeroy Technologies.
What industry is Pomeroy Technologies in?
Pomeroy Technologies's product category is Managed IT Services. Its primary akta.pro industry code is CRACABAJ, Business/Enterprise IT Hardware Retail (Workstations, Servers, POS), with a secondary code of FSAMADAJ, POS Installation, Maintenance & Field Services. Its NAICS code is 54151 and its SIC code is 7371.