What Qudini - Retail Choreography does

Qudini, now operating as a retained sub-brand within Verint Systems Inc., provides cloud-native appointment booking, queue management, and event management software designed to orchestrate in-person customer experiences across digital and physical channels. Its three core products — Appointment Booking, Queue Management, and Event Management — share an integrated platform that connects virtual queues and pre-booked appointments with staff schedules, branch or store capacity, and existing enterprise systems such as CRM, workforce management, analytics, and virtual assistants in real time. The platform is built to address walkouts, long wait times, and missed conversion opportunities by giving customers flexibility to schedule or join queues remotely while giving branch and store staff live visibility into demand.

Name

Qudini - Retail Choreography

Legal name

Verint Systems Inc.

Website

https://qudini.com

Company type

Public

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Qudini, a Verint Systems sub-brand, provides cloud-native appointment booking, queue management, and event management software that orchestrates in-person experiences for banks, retailers, universities, healthcare, and travel organizations.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Software Licensing: Subscription-based enterprise software licensing model for appointment booking and queue management solutions, typically sold as part of a broader customer engagement platform

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels11 records

Core offering

Qudini - Retail Choreography provides cloud-based appointment booking, queue management, and event management software that connects digital and physical customer touchpoints for retailers, banks, universities, and other service organizations. The platform integrates digital queues and appointments with staff schedules in real time, enabling customers to book, queue, and register across channels while giving enterprises centralized visibility into wait times, capacity, and customer flow across multiple locations.

Product overview

Qudini - Retail Choreography, now part of Verint's Customer Engagement Platform, offers an integrated suite of three core products: Appointment Booking, Queue Management, and Event Management. These solutions work together to connect digital and physical customer touchpoints, reduce wait times, and drive seamless customer experiences across banking, retail, and university sectors. The products share a common platform with integrated appointment booking, virtual queuing, and real-time staff scheduling capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Qudini: Appointment and queuing software solution for retail, banking, and other industries to manage customer appointments, queues, and events.

Products and services

• Appointment Booking Enterprise software that enables customers to book appointments from any digital channel, connecting online scheduling with in-person service delivery for retailers, banks, universities, and other service organizations.
• Queue Management Virtual queue management software that proactively manages customer wait times via virtual waitlists, integrates with staff schedules in real time, and reduces walkouts for retail branches, stores, and service locations.
• Event Management Digital event management software that lets customers find and register for in-person and online events, supporting brand loyalty and customer engagement for retailers and other organizations.

Quantifiable outcome

• 48% increase in conversion rate for customers with appointments
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Five9coreStrategic or Co-development PartnerFive9 helps customers transform customer engagement through partnership with Verint, providing enhanced contact center capabilities and customer experience solutions
• Group EliteminorImplementation/ SI/ Consulting PartnerGroup Elite facilitates change and modernization for customers through Verint implementations
• ConnexminorImplementation/ SI/ Consulting PartnerConnex improves the call center, back office and branch through Verint solutions deployment

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/qudini
• Facebookfacebook.com/qudiniHQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds7 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qudini - Retail Choreography