Group Elite Communications
Group Elite Communications is a privately-held professional services firm specializing in consulting, implementation, training, and managed services for Verint Customer Engagement Solutions, serving enterprise contact centers globally across North America, EMEA, and APAC.
- Company typePrivate
- Founded2012
- HeadquartersLaval, Canada
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Group Elite Communications does
Group Elite Communications is a privately-held, founder-controlled professional services firm headquartered in Laval, Quebec, with additional offices in Denver, Colorado and London (via Crowe U.K. LLP). Founded in 2012 by Michael Moore, the company is structured as a Verint Strategic Partner providing consulting, implementation, training, and managed services for Verint Customer Engagement Solutions, primarily Workforce Optimization (WFO), Workforce Management (WFM), Speech Analytics, Quality Management, and Desktop Process Analytics. Its core delivery motion is enterprise field sales to large contact-center operators (telecommunications, banking, utilities, healthcare, public safety) supplemented by channel and marketplace distribution through the Verint Marketplace, Microsoft Azure Marketplace, and a partner network of 20+ systems integrators and resellers.
The technology stack is built around Verint and a small set of proprietary add-on modules: EliteAssist (on-demand training and best practices), EliteKeep (cloud or hybrid recording archive), EliteSync (WFM-to-payroll automation that integrates with Kronos, SAP, ADP, and Workday, and was the first partner-ready automation app on the Verint Marketplace in July 2021), and EliteConnect (Verint-Salesforce CRM integration, winner of a Verint Innovation Award in 2022). The firm reports 80+ Verint-certified professionals, 250+ WFO integrations, 300+ WFM migrations, and 50+ v15.2 upgrades completed, supporting cloud, hybrid, and on-premise deployments on Microsoft Azure, AWS (Amazon Connect), and on-premises stacks.
The business model combines project-based professional services (consulting, needs assessments, Quick Win engagements of 4-8 weeks), recurring managed services (24/7 NOC support, vendor migrations, cloud deployments), subscription-style support and maintenance agreements (multi-year), and product subscriptions through the Verint Marketplace (EliteSync). Pricing is custom and quote-based with no publicly disclosed tiers; customer acquisition blends direct enterprise sales with co-sale through Verint's ecosystem and a documented reseller and SI network. The company is privately held with no identified institutional investor or PE sponsorship, and senior leadership has substantial tenure at NICE Systems, Verint, ClickFox, MBNA America, and Bell Canada.
Group Elite Communications firmographics
Firmographics- Name
- Group Elite Communications
- Legal name
- Group Elite Communications inc.
- Website
- https://groupelite.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Group Elite Communications is a privately-held professional services firm specializing in consulting, implementation, training, and managed services for Verint Customer Engagement Solutions, serving enterprise contact centers globally across North America, EMEA, and APAC.
- Ownership category
- akta.pro rank
Group Elite Communications industry classification
Industry- Product category
- Contact Center Professional Services
- NAICS
- Computer Systems Design and Related Services (54151), Management Consulting Services (54161)
- SIC
- Services-Management Consulting Services (8742), Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
Keywords
Where Group Elite Communications is headquartered
LocationHeadquarters
- HQ city
- Laval
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Group Elite Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services - Consulting: White-glove consulting services including system design, implementation, project management, application training, and business consulting for Verint customer engagement solutions.
- Managed Services: Ongoing managed services offerings supporting vendor migrations and rapid cloud deployments, including 24/7/365 Network Operating Center (NOC) support.
- Support & Maintenance: Flexible maintenance agreements with 24/7 technical support team including Verint HFR installation, patches, license additions, certificate renewals, and data restoration services.
- Quick Win Consulting Engagements: Targeted consulting engagements lasting 4-8 weeks delivering measurable outcomes such as 22% reduction in first contact resolution, 3-point NPS improvement, and annual savings exceeding $600,000 from speech analytics programs.
- Platform Subscriptions - EliteSync: Cloud-ready automation solution for WFM payroll synchronization, deployed via Verint Marketplace.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope of engagement |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Group Elite Communications product offering
Product offeringCore offering
Group Elite Communications provides white-glove consulting, implementation, training, and managed services for Verint Customer Engagement Solutions, covering Workforce Optimization, Workforce Management, Speech Analytics, Quality Management, and Desktop Process Analytics. The company complements its services with four proprietary Verint-compatible add-on solutions (EliteAssist, EliteKeep, EliteSync, EliteConnect) and delivers cloud migration, CipherTrust migration assessments, and managed support through a 24/7 Network Operating Center for enterprise contact centers globally.
Product overview
Group Elite Communications is a Verint-focused services and solutions company that provides white-glove consulting, training, and managed services for Verint Customer Engagement Solutions. Their product portfolio consists of four proprietary add-on modules built on the Verint platform: EliteAssist (on-demand training and best practices), EliteKeep (cloud/hybrid recording archive), EliteSync (WFM payroll automation), and EliteConnect (Salesforce CRM integration). These are complemented by professional services including call center needs assessments, quick win consulting engagements, and full implementation services. The company serves as a Verint Strategic Partner, specializing in workforce optimization, speech analytics, desktop process analytics, and contact center modernization across on-premise and cloud deployments.
Differentiator
Problem solved
Functional benefit
Brands
- EliteAssist: On-demand call center best practices and Verint training platform.
- EliteKeep
- EliteSync
- EliteConnect
Products and services
- EliteAssist On-demand call center best practices and Verint training platform providing consulting services, best practice guidance, and application training for new or temporary employees beyond basic 'how-to' questions, targeted at Verint customer engagement environments.
- EliteKeep Cloud or hybrid call recording archive solution for secure and compliant contact center recording storage and management, enabling organizations to archive Verint recording data in cloud or hybrid environments.
- EliteSync WFM automation add-on that automates schedule changes for payroll accuracy by synchronizing actual agent work hours with displayed schedules and integrating with payroll systems such as Kronos, SAP, ADP, and Workday.
- EliteConnect Integration solution connecting Verint and Salesforce CRM for enhanced customer engagement data synchronization, recognized with the Verint Engage Innovation Award in 2022.
- Call Center Project Services Implementation and consulting services for call center deployments including system design, architecture, project management, application training, and custom integrations for enterprise customers adopting Verint Customer Engagement Solutions.
- Call Center Needs Assessments Independent evaluation of call center processes, technology, and best practices using a discovery, analysis, validation, and recommendation methodology to inform Verint solution design decisions.
- Quick Win Targeted Engagements Targeted consulting engagements lasting 4-8 weeks that deliver measurable outcomes, including a 22% reduction in first contact resolution requests, a 3-point increase in customer NPS, and over $600,000 in annual savings from speech analytics programs.
- Verint Workforce Optimization Services White-glove training and consulting for Verint Customer Engagement Solutions including design, implementation, application training, business consulting, and managed services for Workforce Optimization, Workforce Management, Speech Analytics, Quality Management, and Desktop Process Analytics.
- Managed Services and 24/7 Support Ongoing managed services supporting vendor migrations and rapid cloud deployments, including 24/7/365 Network Operating Center (NOC) technical support, Verint HFR installation, patches, license additions, certificate renewals, and data restoration for enterprise contact center customers.
- Verint CipherTrust Migration Assessments Migration assessment services for CipherTrust implementations within Verint systems, helping enterprise customers transition security and key management infrastructure in their Verint deployments.
Quantifiable outcome
- 22% reduction in first contact resolution requests
- +5 more outcomes
Companies that use Group Elite Communications
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Group Elite Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability6 records
Feature6 records
Group Elite Communications partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core/flagship, core, secondary and minor.
- Verint Systemscore/flagshipGroup Elite is a Verint Strategic Partner providing white-glove training and consulting for Verint Customer Engagement Solutions. The partnership offers customers compelling ways to expand the value of their contact center solutions. Group Elite has 80+ Verint certified professionals and has completed 250+ WFO integrations and 300+ WFM migrations. Verint's John Bourne, SVP Global Channels and Alliances, stated: 'Group Elite is known as a center of excellence in enterprise software for customer engagement deployments and modernizing contact center operations.'
- Microsoft AzurecoreGroup Elite delivers Verint Workforce Optimization on Microsoft Azure, helping contact centers transition existing deployments or build new deployments into Azure cloud. The company offers Azure commercial models supporting private cloud, marketplace transactions, custom managed services, and ecosystem partner deployments.
- Amazon Web Services (AWS)coreGroup Elite supports organizations transitioning to Verint and Amazon Connect in AWS, providing planning, design, and integration services for Amazon Connect deployments.
- AvayasecondaryGroup Elite integrates and deploys Verint solutions with Avaya Multiexperience Contact Center or Avaya Contact Recorder Advanced (ACRA), providing integration, training, and workforce management services.
- CiscosecondaryGroup Elite works with Cisco contact center solution customers worldwide to integrate and deploy Verint solutions, offering integration and deployment services.
- GenesyssecondaryGroup Elite helps organizations integrate Verint with Genesys customer engagement solutions through solution architects who assist with integration planning, design, and deployment.
- Microsoft TeamssecondaryGroup Elite helps organizations integrate Microsoft Teams with Verint to retain, capture, analyze, and recover all communications, offering technical overviews, integration mapping, version compatibility information, and recording methods.
- AT&TsecondarySystems integrator and reseller partner listed on Group Elite's partner page, serving contact center market.
- Bell CanadasecondarySystems integrator and reseller partner listed on Group Elite's partner page, serving Canadian market.
- CDWsecondarySystems integrator and reseller partner listed on Group Elite's partner page.
- NTTsecondaryGlobal systems integrator and reseller partner listed on Group Elite's partner page.
- PresidiosecondarySystems integrator and reseller partner listed on Group Elite's partner page.
- Insight EnterprisesminorSystems integrator and reseller partner listed on Group Elite's partner page.
- World Wide Technology (WWT)minorSystems integrator and reseller partner listed on Group Elite's partner page.
Scale indicators9 records
Recent moves13 records
Expansion highlights6 records
Group Elite Communications competitors and assessment
Company assessmentBroad incumbents
- Calabrio: Calabrio is a major WFO/workforce engagement management vendor that competes directly with Verint. It provides its own partner-led implementation and managed services through its partner network, overlapping with Group Elite's addressable deployment and migration market.
- NICE Ltd. NICE is the global market leader in contact center WFO and a direct Verint competitor, with a large in-house professional services organization. It is comparable to Group Elite as a Verint competitor and as an employer of several Group Elite executives (COO, VP Marketing, VP BD), making it a relevant competitor/incumbent in the same space.
Regional players
- Televerde: Televerde is a contact center and sales engagement services provider with deep Verint deployment experience, particularly in enterprise B2B demand generation. It overlaps with Group Elite's WFO implementation and managed services work and serves as a regional specialist in customer engagement deployments.
Direct peers
- Presidio: Presidio is a global IT services provider and systems integrator that partners with Verint, Cisco, AWS, and Avaya to deliver contact center and workforce optimization deployments. It is also a listed Group Elite channel partner, making it both a peer and a go-to-market ally.
- AVDS (now part of ConvergeOne): AVDS specialized in Avaya, Verint, and Genesys contact center implementations and is now part of ConvergeOne. It is one of the closest historical peers to Group Elite's Avaya/Verint/Cisco integration and managed services business.
- World Wide Technology (WWT): WWT is a large technology solutions provider with a contact center and WFO practice that partners with Verint and other CC vendors. It competes with Group Elite for enterprise Verint deployment work while also serving as one of Group Elite's listed reseller partners.
- ConvergeOne (C1): ConvergeOne is a leading services provider specializing in contact center, collaboration, and enterprise IT solutions, with deep Verint and Cisco/Avaya/Genesys integration practices. Like Group Elite, it designs, implements, and manages customer engagement solutions for large enterprises across multiple verticals.
Emerging players
- Upstream Works Software: Upstream Works is a Verint ISV partner that builds add-on software for Verint contact center platforms. Like Group Elite's Elite product suite, it sells complementary products through the Verint ecosystem, making it the closest product-side peer to EliteAssist, EliteKeep, EliteSync, and EliteConnect.
- Jade Global: Jade Global is an IT services and consulting firm with a contact center practice spanning Verint, Genesys, and Avaya deployments. It competes with Group Elite for enterprise WFO implementation and managed services deals, particularly in mid-market and global accounts.
Others
- Insight Enterprises: Insight is a global systems integrator and reseller that partners with Verint and other contact center vendors. It is both a listed Group Elite channel/reseller partner and an indirect competitor for enterprise Verint deployment work through its own services arm.
Market position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Group Elite Communications social profiles
Digital presenceGroup Elite Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Group Elite Communications leadership team
Management profileNumber of profiles
Profiles12 records
Group Elite Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Group Elite Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Group Elite Communications
What does Group Elite Communications do?
Group Elite Communications provides white-glove consulting, implementation, training, and managed services for Verint Customer Engagement Solutions, covering Workforce Optimization, Workforce Management, Speech Analytics, Quality Management, and Desktop Process Analytics. The company complements its services with four proprietary Verint-compatible add-on solutions (EliteAssist, EliteKeep, EliteSync, EliteConnect) and delivers cloud migration, CipherTrust migration assessments, and managed support through a 24/7 Network Operating Center for enterprise contact centers globally.
Is Group Elite Communications a public or private company?
Group Elite Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Group Elite Communications founded?
Group Elite Communications was founded in 2012. It employs 51 to 100 people.
Where is Group Elite Communications based?
Group Elite Communications is headquartered in Laval, Canada, in the North America region.
How does Group Elite Communications make money?
Five revenue lines are on record. Professional Services - Consulting is the primary driver. The others are managed Services, support & Maintenance, quick Win Consulting Engagements and platform Subscriptions - EliteSync.
Who are Group Elite Communications's main competitors?
Broad incumbents on record are Calabrio and NICE Ltd.. Televerde is listed as a regional player. Direct peers are Presidio, AVDS (now part of ConvergeOne), World Wide Technology (WWT) and ConvergeOne (C1). Emerging players are Upstream Works Software and Jade Global. Insight Enterprises is listed as an others.
Does Group Elite Communications have an API?
No public API is recorded for Group Elite Communications.
What industry is Group Elite Communications in?
Group Elite Communications's product category is Contact Center Professional Services. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 54151 and its SIC code is 8742.