Impact Networking

What Impact Networking does

Impact Networking is a privately held managed services provider founded in 1999 and headquartered in Lake Forest, Illinois, operating across 24 office locations in 7 US states. The company delivers five interconnected service pillars — Managed IT, AI Consulting, Marketing, Cybersecurity, and Print Services — to mid-market and enterprise clients across multiple verticals including manufacturing, construction, healthcare, financial services, and government contractors, with a cumulative client base exceeding 14,000 businesses over 25+ years of operation.

The technology stack combines in-house service delivery with proprietary and third-party platforms: a proprietary APEX learning management system (launched 2023) supporting the Impact Leadership Institute for internal training, Shopify-powered e-commerce for print supplies, and integrated marketing tooling including HubSpot, Google Analytics, Microsoft Clarity, Google Ads Customer Match, and LinkedIn Matched Audiences. The AI consulting practice applies AI through autonomous chatbots for customer service, OCR-based document digitization, business process automation and robotic process automation for invoice/AR workflows, and predictive analytics within next-generation antivirus products. The cybersecurity practice extends into federal compliance advisory covering CMMC, NIST 800-171, FedRAMP, and FAR/DFARS for defense contractors. There is no evidence of proprietary AI model development, patents, or AI research output; capabilities are application- and integration-level.

Impact generates revenue primarily through subscription-style managed services contracts (IT, cybersecurity, marketing) sold via a direct enterprise field sales motion on annual billing cycles, supplemented by project-based AI consulting engagements, managed print hardware and supply agreements, and direct e-commerce sales of print supplies. Pricing is custom and non-public, with no disclosed tier structure. Distribution is exclusively direct through the company's own sales force and 24 regional offices, with no channel partner or reseller model. Brand and talent positioning — anchored by 25+ years of operating history, repeated Best Places to Work recognition, and the structured ILI training program — is a primary differentiation lever in a fragmented mid-market MSP landscape. The company is privately held with no disclosed parent, institutional investors, or private equity backing.

Name

Impact Networking

Legal name

Impact Networking, LLC

Website

https://impactmybiz.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Impact Networking is a privately held managed services provider founded in 1999 that bundles Managed IT, AI Consulting, Marketing, Cybersecurity, and Print Services for mid-market and enterprise clients across 24 US office locations in 7 states.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Management Consulting Services (54161)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Managed IT services
• Cybersecurity services
• Managed print services
• Digital transformation consulting
• Business process automation

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services revenue model providing businesses with outsourced IT infrastructure management, 24/7 support, network monitoring, and cybersecurity services on a subscription basis.
2. AI Consulting: Consulting services for AI and digital transformation projects, likely project-based or retainer engagements.
3. Marketing Services: Managed marketing services including strategy, content creation, digital campaigns, and analytics, typically recurring retainers or project fees.
4. Cybersecurity Services: Managed cybersecurity services including monitoring, threat detection, vulnerability scanning, and incident response on a recurring subscription basis.
5. Print & Document Services: Managed print services including equipment, supplies, and maintenance contracts, combining hardware sales with ongoing service agreements.
6. E-commerce (Print Supplies Store): Direct online sales of printers and print supplies through the Impact Store (store.impactmybiz.com) powered by Shopify e-commerce platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Impact Networking is a managed services provider that bundles five core offerings — Managed IT, AI Consulting, Marketing, Cybersecurity, and Print Services — under a single-vendor model for mid-market and enterprise businesses. Services are delivered through 24 US office locations and supported by 24/7 expert teams, an in-house Impact Leadership Institute for training, and a proprietary APEX learning management system. The company also sells printers and print supplies directly through a Shopify-powered e-commerce store.

Product overview

Impact Networking offers a portfolio of five interconnected managed services — Managed IT, AI Consulting, Marketing, Cybersecurity, and Print Services — supplemented by a digital transformation practice and an internal employee development platform (Impact Leadership Institute / APEX LMS). The Managed IT and Cybersecurity services share infrastructure and compliance advisory overlaps (vCIO, network monitoring, endpoint protection, and FAR/DFARS/NIST/CMMC/FedRAMP compliance consulting). The AI Consulting practice overlaps with both Managed IT (automation, chatbots, BPA) and Marketing (demand generation, HubSpot management). The Print Services pillar includes a dedicated Document Management sub-product offering OCR-based paper digitization. Services are delivered by hundreds of in-house experts and supported by the proprietary APEX learning management system.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Full suite of managed IT services covering IT infrastructure management, network operations, help desk support, cloud solutions, and 24/7 monitoring to keep business systems running efficiently. Designed for mid-market and enterprise organizations seeking outsourced IT operations.
• Cybersecurity Managed cybersecurity services including network monitoring, firewall management, endpoint protection, threat detection, incident response, and vulnerability assessments to proactively defend against evolving cyber threats. Includes next-generation antivirus with machine learning and behavioral analysis.
• Managed Print Services End-to-end managed print and document solutions covering equipment procurement, supply management, maintenance, fleet monitoring, and optimization of office printing to reduce costs and improve efficiency.
• Marketing Managed marketing services encompassing demand generation, brand management, content marketing, digital campaigns, HubSpot platform management, and omnichannel marketing strategy execution.
• AI Consulting Technology consulting practice helping businesses identify, implement, and scale AI and automation solutions including chatbots, process automation, and AI-driven decision support.
• IT Consulting (Virtual CIO) Strategic IT planning and advisory services including Virtual CIO (vCIO) engagements to guide technology decision-making, align IT with business objectives, and manage overall technology roadmaps.
• Document Management Digital document management system that captures, stores, organizes, and retrieves digital files via the cloud, including paper document digitization via OCR and metadata indexing for searchable access.
• Business Process Automation (BPA) Managed BPA services using software bots to automate repetitive, rule-based business processes such as data entry, document routing, invoice processing, and approval workflows, freeing staff for higher-value work.
• Digital Transformation Consulting End-to-end digital transformation consulting covering process automation, document management, ERP modernization, low-code development, and change management to modernize business operations.
• Impact Online Store Direct online sales of printers and print supplies through store.impactmybiz.com, powered by the Shopify e-commerce platform, supporting customers of Impact's managed print services practice.

Quantifiable outcome

• 14,000+ clients served across multiple industries and locations
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature7 records

Partnerships

One partnership is on record.

• Safer FoundationminorStrategic or Co-development PartnerImpact Networking partners with the Safer Foundation, an organization that helps people with arrest or conviction records achieve their true potential. Impact provides these individuals with job shadowing, coaching, and career opportunities to help them build productive, fulfilling careers.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SHI International: Large IT solutions and services provider offering managed services, cloud, cybersecurity, and consulting. Comparable in scale and breadth to enterprise IT services but with a more global footprint.
• CDW: Large, established IT solutions provider offering managed services, hardware, and software across enterprise and mid-market. Overlaps with Impact's Managed IT and Cybersecurity offerings but operates at substantially greater scale and breadth.
• Ricoh USA: Major office technology and MPS provider that has expanded into managed IT, cybersecurity, and digital workflow services. Comparable in the bundled print + IT services offering to mid-market and enterprise clients.
• Konica Minolta Business Solutions: Global incumbent in managed print services that has expanded into managed IT, cybersecurity, and cloud services. Direct overlap with Impact's print services and increasingly its IT services portfolio.
• Insight Enterprises: Global IT solutions and managed services provider serving enterprise and mid-market clients. Comparable in managed services and cybersecurity offerings but with a much broader portfolio and global footprint.

Direct peers

• All Covered: National managed IT services provider (subsidiary of Konica Minolta) offering managed IT, cybersecurity, and consulting to mid-market clients. Comparable in service mix and target customer segment.
• ePlus Technology: IT solutions provider offering managed services, cybersecurity, cloud, and collaboration services. Comparable as a mid-market-to-enterprise IT services and solutions provider with recurring revenue.
• Connection (Connection Enterprise Solutions): IT solutions and managed services provider offering cloud, cybersecurity, and lifecycle services alongside hardware distribution. Comparable in serving mid-market and enterprise clients with bundled IT services.
• CompuCom: Large managed IT services provider offering end-user support, network management, and cloud services. Direct competitor in the managed IT and helpdesk space serving mid-market and enterprise clients.
• Marco Technologies: Midwest-based managed services provider offering managed IT, MPS, cybersecurity, and cloud services to mid-market and enterprise clients. Closely comparable in scale, geographic footprint, and bundled service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ImpactNetworking
• LinkedInlinkedin.com/company/impact-networking
• Xx.com/impactmybiz
• Instagraminstagram.com/impactnetworking
• YouTubeyoutube.com/@impactnetworking

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Impact Networking