What Clarity Software Solutions does

Clarity Software Solutions, founded in Madison, Connecticut in 2007/2008 and now operating as Clarity by mPulse following its August 2025 acquisition by mPulse, is a healthcare-payer-exclusive SaaS platform that manages the full lifecycle of member communications. Its core offering, the web-based Healthcare Communication System, ingests payer data files without requiring standardization, applies business rules and templates, and outputs to print, web, mobile, and email channels. The product portfolio spans ID cards, member guides, explanation of benefits (EOBs), summary of benefits and coverage (SBCs), enrollment kits, annual notices of change (ANOCs), 1095-B tax forms, letters, invoices, and explanation of payments (EOPs), with add-on modules including the Accelerate Member Engagement (AME) A/B testing and analytics platform and a Digital Wallet solution for Apple Wallet and Google Wallet ID card storage. Clarity produces over 150 million member communications annually for 100+ payer clients across Medicare Advantage, Medicaid, and commercial lines of business, maintaining a 99.8% on-time or early delivery SLA on AWS cloud infrastructure.

Clarity monetizes primarily through recurring SaaS subscriptions for platform access, supplemented by usage-based revenue from print production and fulfillment services; pricing is quote-based and not publicly disclosed. The go-to-market is direct enterprise sales to large U.S. health plans, supported by content marketing (insights blog, webinars, gated eBooks/checklists/calculators) and presence at industry events such as AHIP, Business Group on Health, and Health Plan Alliance summits. The company's compliance posture includes HITRUST r2 Certification, SOC 2 Type 2 audit (unqualified report), SSAE 16 Type II hosting at AWS, and HIPAA-compliant PHI/PII processing. Under prior ownership by Morgan Stanley Capital Partners, Clarity achieved 56% three-year revenue growth to qualify for the 2025 Inc. 5000 (No. 4,883) for the tenth time; following the mPulse acquisition, Clarity is being positioned as the core member communications layer within the mPulse Health Experience and Insights (HXI) ecosystem alongside omnichannel engagement, health portals, and predictive analytics.

Name

Clarity Software Solutions

Legal name

Clarity Software Solutions, Inc.

Website

http://clarityssi.com

Company type

Private

Founded year

2007

Operating status

Acquired

Headcount range

51–100 employees

Short description

Clarity Software Solutions, now Clarity by mPulse, provides a healthcare-payer-exclusive SaaS platform that manages the end-to-end creation, personalization, multichannel delivery, and analytics of member communications (ID cards, EOBs, member guides, ANOCs, 1095-B forms) for 100+ U.S. health plans.

Ownership category

akta.pro rank

Product category

Healthcare Payer Communications Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Employer/Member Engagement Platforms for Provider-Sponsored Plans (HLACAEAM)

akta.pro secondary industries

Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK), Accounts Receivable (A/R) & Collections Management (HLACACAJ)

Keywords

• Healthcare payer communications
• Member document management
• Health insurance member engagement
• Regulated healthcare correspondence
• Multichannel document fulfillment

Headquarters

HQ city

Madison

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. SaaS Subscription for Healthcare Communications Platform: Cloud-based software platform providing healthcare payer communications management including ID cards, member guides, EOBs, letters, ANOCs, 1095-B forms, SBCs, and enrollment kits. Revenue generated through subscription fees for platform access, with additional usage for print production and fulfillment services.

Distribution channels1 record

Marketing channels6 records

Core offering

Clarity Software Solutions (now Clarity by mPulse) sells a web-based SaaS healthcare communications platform exclusively for the U.S. healthcare payer industry. The platform manages the complete lifecycle of member communications—including ID cards, Member Guides, EOBs, letters, ANOCs, SBCs, 1095-B forms, enrollment kits, and invoices—from data ingestion and dynamic template design through print, email, mobile, and web delivery, with add-on Accelerate Member Engagement (AME) analytics and Digital Wallet capabilities. Revenue is generated through recurring SaaS subscription fees plus usage-based print production and fulfillment services.

Product overview

Clarity Software Solutions (now Clarity by mPulse) provides a SaaS healthcare communication platform serving the payer industry exclusively. The core Healthcare Communication System manages document creation, ordering, printing, fulfillment, and inventory through web-based tools. The product portfolio centers on member-facing communications including ID Cards, Member Guides, EOBs, Letters, Invoices, ANOCs, SBCs, 1095-B Forms, and Enrollment Kits. Add-on modules include the Accelerate Member Engagement (AME) platform for A|B testing and analytics, and Digital Wallet for mobile ID card access. The platform delivers across print, web, mobile, and email channels with automated data processing and business rule-based content generation.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Communication System (Core Platform) Web-based SaaS platform exclusively serving the healthcare payer industry, providing end-to-end document lifecycle management from creation through fulfillment across print, web, mobile, and email delivery channels. Built for U.S. health plans, Medicare Advantage, Medicaid, and dental plans processing high volumes of member communications.
• Healthcare ID Cards Customizable, on-demand healthcare ID cards with dynamic templates, integrated barcodes, variable data, and Digital Wallet (Apple/Google Wallet) integration. Designed for health plans that need compliant, personalized member ID cards with claims-process integration.
• Member Guides (Brochures) Custom booklets containing benefit schedules, network information, and member portal resources, compiled on-demand with personalized content for each member. Used by health plans to deliver personalized welcome kits and member guide materials.
• 1095-B Forms IRS-compliant healthcare tax form production with XML Transmittal support, secure file transfer with PHI encryption, and compliant composition and distribution. Targeted at health plans required to distribute 1095-B tax forms to members.
• SBCs (Summary of Benefits and Coverage) HHS-compliant Summary of Benefits and Coverage templates integrated with variable data for plan-specific designs. Used by health plans to deliver federally mandated SBC documents to members and employers.
• Enrollment Kits Dynamic healthcare communication enrollment kits with automated workflow and traceable document integration, supporting pre-sales kits, welcome kits, EOCs, ANOCs, directories, and benefit guides. Used by health plans to onboard new members with personalized, traceable collateral.
• EOBs (Explanation of Benefits) Plan- and member-specific EOB templates combining variable data with dynamic business rules processing, with e-delivery and email notifications that drive portal traffic. Targeted at health plans producing high volumes of EOBs across Medicare, Medicaid, and commercial lines.
• Letters Healthcare letter correspondence with dynamic variable information and static content, business-rule-driven template consolidation, and multichannel print/electronic distribution. Used by health plans for general member correspondence, outreach, and notifications.
• Invoices Healthcare invoices combining transactional data with marketing information, supporting Medicare, individual, and group invoices with lockbox services and multichannel output. Used by health plans and payers to deliver premium bills and related notices.
• ANOCs (Annual Notice of Change) Annual Notice of Change templates with dynamic business rule processing, online archive of previous versions, and CMS-compliant distribution reporting. Required for Medicare Advantage plans to communicate plan year changes to members.
• EOPs & Payments Integrated payment platform supporting multiple payment types (EOBs and EOPs) with check, ACH, and virtual card channels, providing total transaction integrity from initiation to settlement. Used by health plans for provider remittance and member payment solutions.
• Mobile & e-Delivery Electronic document delivery and healthcare mobile app for ID cards and plan benefits, with real-time portal integration, secure access, and workflow prompts for member preferences. Enables health plans to deliver ID cards and plan materials digitally with member preferences honored.
• Accelerate Member Engagement (AME) SaaS engagement platform that optimizes member correspondence through A/B testing, AME Insights Dashboard analytics, and strategic recommendations to drive participation in health programs and benefits. Used by health plans to optimize welcome kits and member guides with CTAs that improve measurable engagement.
• Digital Wallet Modernized member onboarding solution enabling digital storage of healthcare ID cards in mobile wallets (Apple Wallet, Google Wallet) with one-click save and multichannel outreach. Targeted at health plans seeking to drive digital adoption and 24/7 member access to ID cards.

Quantifiable outcome

• 75% improvement in member engagement rates achieved by a national health plan using optimized stickers on member ID cards through Clarity's AME platform
• +4 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature9 records

Partnerships

One partnership is on record.

• mPulsecoreStrategic or Co-development Partner · 27 August 2025mPulse acquired Clarity Software Solutions in August 2025 to unify the consumer health experience. Together, mPulse and Clarity deliver a unified, digital-driven, end-to-end experience across channels, allowing healthcare organizations to deliver more tailored and seamless health journeys. The acquisition brings Clarity's core member communications (ID cards, member guides, EOBs, ANOCs) into mPulse's Health Experience and Insights (HXI) ecosystem, which already includes omnichannel engagement, health portals, and predictive analytics. Steve Mongelli, CEO of Clarity, joined mPulse as part of the acquisition.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zipari: Zipari is a payer-focused consumer experience platform covering member engagement, CRM, and producer/broker tools. It is comparable because it sells digital engagement and member-experience software to the same health plan buyers that Clarity serves, often in the same procurement conversations.
• HealthEdge: HealthEdge offers a modern core administrative platform and member engagement (Wellframe) for health plans. It is comparable because it competes for payer technology spend and is increasingly bundling engagement, communication, and digital touchpoint functionality adjacent to Clarity's product set.
• HealthTrio: HealthTrio, also acquired by mPulse, provides member portals, benefits administration, and self-service engagement tools for health plans. It is comparable because it sells into the same payer buyers and increasingly overlaps with Clarity's digital member-engagement roadmap under the HXI umbrella.
• Edifecs: Edifecs provides payer-provider data exchange, interoperability, and prior authorization SaaS. It is comparable because it operates in the same regulated payer data fabric where Clarity integrates (claims, eligibility, attachment) and is a credible alternative or complement for compliance-driven payer workflows.
• mPulse: mPulse is the parent company of Clarity following the August 2025 acquisition and operates an overlapping omnichannel healthcare engagement and analytics platform (HXI). It is the most direct comparison as it now owns Clarity's communications stack and bundles it with portals and predictive analytics for the same payer buyer.

Emerging players

• Reveleer: Reveleer is a payer-focused risk adjustment, quality, and member engagement analytics platform. It is comparable because it sells data-driven engagement and outreach to health plans, overlapping with Clarity's analytics-led engagement narrative and competing for a slice of the same payer technology budget.

Broad incumbents

• Change Healthcare (Optum): Change Healthcare, now part of Optum/UnitedHealth, is a large incumbent across payer data, payments, and clinical exchange. It is comparable because it touches the same payer communications and revenue-cycle workflows and represents the broad-platform alternative to a specialist like Clarity.
• Experian Health: Experian Health provides payer and provider data, identity, and patient engagement/messaging products. It is comparable because it sells engagement and communications solutions into health plans and large providers, often competing in the same member-outreach budget.
• SCIO Health Analytics (exlService Holdings): SCIO Health Analytics, part of exlService, provides healthcare analytics and payer-facing services including risk, quality, and member engagement analytics. It is comparable as an analytics/engagement overlay for payers that can substitute for some of the AME-style insights Clarity sells.
• DST Systems (SS&C Health): DST Systems, now part of SS&C, is a long-standing incumbent in healthcare/annuity communications and print/mail operations for payers. It is comparable because it serves the same workflow (ID cards, EOBs, statements, regulatory notices) at scale, though as part of a much broader BPO and technology portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@ClaritySoftwareSolutions
• LinkedInlinkedin.com/company/clarity-software-solutions
• Xx.com/ClaritySSI
• Facebookfacebook.com/Inform

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clarity Software Solutions