Cliniserve
Cliniserve GmbH is a Munich-based healthcare SaaS vendor selling a mobile-first nursing process orchestration platform (CARE) and staff absence management add-on (TEAM) to 50+ hospitals and care facilities across Germany, Austria, and Switzerland.
- Company typePrivate
- Founded2016
- HeadquartersMunich, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cliniserve does
Cliniserve GmbH is a Munich-based digital health company founded in 2016 by Julian Nast-Kolb and Quirin Körner (with Jaakko Nurkka as co-founder and CTO) that develops mobile-first, cloud-based nursing process orchestration software for hospitals and care facilities. The company's flagship product, Cliniserve CARE, is a modular platform comprising 17 interchangeable use-case modules that automate task delegation by skill-mix (qualification, department, workload), digitize patient communication, and coordinate cross-departmental workflows such as OR turnover, transport coordination, cleaning, diagnostics, and facility management. Its companion product, Cliniserve TEAM, launched in 2022, is a staff absence management add-on with four modules (Flexpool Management, Sitzwachen Koordination, Schichtbörse, Dienstplan Integration) that integrates with existing hospital scheduling systems (SAP, ORBIS, VISIAN) to coordinate flexible pool deployment, shift exchanges, and patient sitter scheduling.
The platform is built on a REST API architecture supporting FHIR, ESPA 4.4.4 serial interfaces, and custom integrations with 20+ certified partners including nurse call systems (Ascom, Tunstall, Martin.Care, Honeywell), patient communication platforms (Siemens HiMed, ConnectedCare), cleaning management (Soobr, Clinaris), kitchen logistics (Hospichef, Orgacard), ceiling sensors (QUMEA, Hypros), and robotics vendors (Robotise, Devanthro). Cliniserve holds ISO 27001 and BSI C5 Type 1 and Type 2 attestations, operates in a hybrid cloud with EU-only data hosting (OVH) to address Cloud Act concerns, and aligns its pricing with German hospital financing mechanisms including the Krankenhauszukunftsgesetz (KHZG) and Transformationsfonds.
Cliniserve operates a sales-led, direct enterprise go-to-market motion targeting hospitals of all sizes (from small specialized clinics to university hospitals and multi-site hospital groups) across Germany, Austria, and Switzerland. The sales process includes a 6-week pilot program followed by a structured 6-step implementation, with subscription pricing tied to selected modules and user count on multi-year contracts. The company claims 50+ customers in DACH including university hospitals (UKSH, Universitätsmedizin Rostock, UK Ulm, LMU München, RWTH Aachen, UK Bonn, UK Freiburg, UK Heidelberg, UK Mannheim, UKE Erlangen) and hospital groups (Tirol Kliniken, OÖG, SANA, Agaplesion, AMEOS). Cliniserve is privately held and backed by Bayern Kapital, Plug and Play, and Miele, with 11-50 employees and active research partnerships with LMU Klinikum, Charité Berlin, UK Erlangen, and the Katholische Universität Eichstätt-Ingolstadt across BMBF and GBA Innofonds-funded projects.
Cliniserve firmographics
Firmographics- Name
- Cliniserve
- Legal name
- Cliniserve GmbH
- Website
- https://cliniserve.de
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cliniserve GmbH is a Munich-based healthcare SaaS vendor selling a mobile-first nursing process orchestration platform (CARE) and staff absence management add-on (TEAM) to 50+ hospitals and care facilities across Germany, Austria, and Switzerland.
- Ownership category
- akta.pro rank
Cliniserve industry classification
Industry- Product category
- Healthcare Workflow Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)
- akta.pro secondary industry
- HR Service Delivery & Employee Contact Centers (HR Helpdesk) (BPACAKAI)
Keywords
Where Cliniserve is headquartered
LocationHeadquarters
- HQ city
- Munich
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Cliniserve business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Cliniserve CARE & TEAM): Software-as-a-Service subscription model with cloud hosting. Operates as a modular platform where hospitals can implement individual modules (patient communication, QM tasks, transport, cleaning, etc.) and expand over time. Pricing is facility-specific based on modules selected and user count.
- Professional Services: Implementation services including process consulting, configuration, on-site training, and ongoing customer success support provided by change managers and nursing consultants. Included in the overall project but represents a service component.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | SaaS subscription with modular pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels2 records
Cliniserve product offering
Product offeringCore offering
Cliniserve develops and sells a mobile-first SaaS nursing process platform (Cliniserve CARE) that orchestrates patient, ward, and cross-departmental tasks by skill-mix, qualification, area, and workload for hospitals and nursing facilities. The companion product Cliniserve TEAM provides digital staff absence management (flexpool, sitting watches, shift exchange, scheduling integration) that connects to existing duty-planning systems such as SAP, ORBIS, and VISIAN. Revenue comes from modular SaaS subscriptions plus implementation and change-management services delivered by a field sales force across the DACH region.
Product overview
Cliniserve offers two product lines built on a unified mobile-first SaaS platform: Cliniserve CARE is the core nursing process platform with 17 interchangeable modules that orchestrate tasks, patient communication, and cross-departmental workflows. Cliniserve TEAM is a staff absence management add-on with 4 modules (Flexpool Management, Sitzwachen Koordination, Schichtbörse, and Dienstplan Integration) that integrates with existing scheduling software. Both product lines share the same mobile app, browser interface, and REST API infrastructure, and can be deployed independently or together. The company operates exclusively in the DACH region (Germany, Austria, Switzerland).
Differentiator
Problem solved
Functional benefit
Brands
- Cliniserve CARE: Nursing process platform for skill-mix optimization - orchestrates tasks, saves time and accelerates processes for nursing staff in hospitals
- Cliniserve TEAM
Products and services
- Cliniserve CARE Mobile-first SaaS nursing process platform that orchestrates patient, ward, and cross-departmental tasks by skill-mix, qualification, area, and workload for hospitals and nursing facilities; modular with 17 interchangeable workflow modules.
- Cliniserve TEAM Digital staff absence management SaaS that integrates with existing scheduling systems (SAP, ORBIS, VISIAN) and provides flexpool deployment, patient sitter coordination, shift exchange marketplace, and scheduling integration.
Quantifiable outcome
- 45 minutes saved per nursing staff member per shift
- +8 more outcomes
Companies that use Cliniserve
Customer profileNamed customers22 records
Segments4 records
Ideal customer profiles2 records
Cliniserve technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability6 records
Feature12 records
Cliniserve partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- AscomcoreIntegration partner for nurse call systems (Lichtruf/light call) and smart alarm server integration. Part of Cliniserve's certified integration ecosystem.
- Siemens HealthineerscoreIntegration partner for patient communication via Siemens HiMed solutions. Out-of-the-box integration available.
- TunstallcoreIntegration partner for nurse call systems. Part of Cliniserve's certified partner network for healthcare communication.
- Martin.CarecoreIntegration partner for nurse call (Lichtruf) systems enabling digital call notification forwarding.
- healthinnkminorGold Member of healthinnk healthcare IT network, indicating active channel partnership for healthcare digitalization.
- LMU Klinikum (Ludwig-Maximilians-Universität München)coreResearch and development partner in multiple projects: WELCOME (telemedicine for premature infants), REsPonSe (robotics integration), and product co-development. Key academic partner for Cliniserve's research-driven approach.
- Charité BerlincoreResearch partner in the WELCOME GBA Innofonds project for telemedicine care of premature infants post-discharge.
- UKE (Universitätsklinikum Erlangen)coreResearch partner in the DIEP project (BMBF-funded) for patient safety and localization technology.
- Katholische Universität Eichstätt-IngolstadtminorAcademic research partner in the REsPonSe BMBF project.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Cliniserve competitors and assessment
Company assessmentBroad incumbents
- Dedalus Group: European leader in hospital information systems (ORBIS is a Dedalus product) and clinical workflow software with deep DACH penetration. Competes indirectly by embedding ward-level process tools inside its KIS, potentially absorbing functionality that Cliniserve currently sells standalone.
- UKG (Ultimate Kronos Group): Large US-headquartered workforce management and HCM vendor with a dedicated healthcare practice covering scheduling, time & attendance and staffing optimization. Competes broadly with Cliniserve TEAM but lacks Cliniserve's nursing-process depth and DACH-specific integrations.
- Siemens Healthineers: Global medical technology and digital health vendor whose HiMed bedside patient engagement and workflow solutions overlap with Cliniserve's patient communication module. Functions as a Cliniserve partner but also competes in the broader digital hospital workflow category.
- Ascom: Swiss-listed provider of nurse call systems, mobile workflow and clinical communications for hospitals globally. Both a Cliniserve integration partner and a potential competitor as Ascom extends its workflow orchestration capabilities into nursing-process automation.
- Tunstall Healthcare: UK-based provider of nurse call, telecare and patient monitoring systems with a significant DACH footprint via Tunstall Germany. Functions as both a certified Cliniserve integration partner and an adjacent incumbent that could extend its platform into nursing-process orchestration.
Direct peers
- Quinyx: Cloud-native workforce management SaaS covering scheduling, shift planning and demand forecasting across healthcare and other shift-heavy industries. Direct competitor to Cliniserve TEAM with growing European hospital presence and overlap in mobile-first nurse scheduling.
- Allocate Software: Healthcare workforce management and rostering SaaS provider serving hospitals across the UK, Australia and increasingly Europe. Direct competitor to Cliniserve TEAM in nurse/staff scheduling and absence management, with similar enterprise hospital GTM.
Others
- Soobr: Swiss-DACH provider of cleaning and housekeeping management software for hospitals with which Cliniserve has a bidirectional integration for cleaning coordination. Adjacent workflow vendor rather than direct competitor, and a useful indicator of the partner-ecosystem model Cliniserve pursues.
Emerging players
- smart Q Software: German vendor of staff scheduling, duty rostering and workforce management solutions used by hospitals and care facilities in DACH. Direct overlap with Cliniserve TEAM's shift-exchange, flexpool and absence-management capabilities.
- Meierhofer AG: German KIS vendor serving mid-sized and academic hospitals in DACH with the M-KIS platform. Provides workflow, nursing documentation and order management that competes with some Cliniserve modules while remaining a potential integration partner.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Cliniserve social profiles
Digital presenceCliniserve compliance and trust
Trust signalCompliance3 records
Cliniserve financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cliniserve leadership team
Management profileNumber of profiles
Profiles3 records
Cliniserve funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cliniserve M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cliniserve
What does Cliniserve do?
Cliniserve develops and sells a mobile-first SaaS nursing process platform (Cliniserve CARE) that orchestrates patient, ward, and cross-departmental tasks by skill-mix, qualification, area, and workload for hospitals and nursing facilities. The companion product Cliniserve TEAM provides digital staff absence management (flexpool, sitting watches, shift exchange, scheduling integration) that connects to existing duty-planning systems such as SAP, ORBIS, and VISIAN. Revenue comes from modular SaaS subscriptions plus implementation and change-management services delivered by a field sales force across the DACH region.
Is Cliniserve a public or private company?
Cliniserve is a private company. It is classified as venture growth investor backed and is currently operating.
When was Cliniserve founded?
Cliniserve was founded in 2016. It employs 11 to 50 people.
Where is Cliniserve based?
Cliniserve is headquartered in Munich, Germany, in the Europe region.
How does Cliniserve make money?
Two revenue lines are on record. SaaS Subscription (Cliniserve CARE & TEAM) is the primary driver. The others are professional Services.
Who are Cliniserve's main competitors?
Broad incumbents on record are Dedalus Group, UKG (Ultimate Kronos Group), Siemens Healthineers, Ascom and Tunstall Healthcare. Direct peers are Quinyx and Allocate Software. Soobr is listed as an others. Emerging players are smart Q Software and Meierhofer AG.
Does Cliniserve have an API?
Yes. Cliniserve offers a REST API for integrations, along with ESPA 4.4.4 (serial interface for nurse call systems), Mailparser, custom interfaces, and FHIR support. Interfaces can be generalized (REST API) or specifically customized. Pre-configured interfaces are available for areas such as Bedside Terminal, logistics, OR, and cleaning. A start is possible completely without integration, as well as a full integration into the KIS (hospital information system). CSV import or REST API can be used for pre-planning via SFTP server. Developer documentation is at www.cliniserve.de/care/software.
What industry is Cliniserve in?
Cliniserve's product category is Healthcare Workflow Software. Its primary akta.pro industry code is HLACAEAO, Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach), with a secondary code of BPACAKAI, HR Service Delivery & Employee Contact Centers (HR Helpdesk). Its NAICS code is 513210 and its SIC code is 7372.