Service Experts
- Company typePrivate
- Founded1996
- HeadquartersPlano, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
Service Experts firmographics
Firmographics- Name
- Service Experts
- Legal name
- Service Experts LLC
- Website
- https://serviceexperts.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Service Experts industry classification
Industry- Product category
- Residential HVAC and Home Services
- NAICS
- Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822), Appliance Repair and Maintenance (811412)
- SIC
- Services-Miscellaneous Repair Services (7600), Services-Facilities Support Management Services (8744), Services-Miscellaneous Equipment Rental & Leasing (7350)
- akta.pro primary industry
- Air Conditioner (AC) Repair & Maintenance (HSAOAHAF)
- akta.pro secondary industries
- Heat Pump Repair & Maintenance (HSAOAHAD), Commercial Water Heater & Boiler Service (HSAOACAJ), Expansion Tank, Circulator Pump & Zone Valve Service (HSAOACAG), Appliance Hookup & Utility Connection (Water/Gas/Electric) (HSAGANAD)
Keywords
Where Service Experts is headquartered
LocationHeadquarters
- HQ city
- Plano
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Service Experts business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- HVAC, Plumbing, and Electrical Services: Service fees from residential home service delivery including heating, cooling, plumbing, water heater, water treatment, indoor air quality, electrical, solar, and ductwork services. Revenue is generated through individual service appointments, repairs, and installations at approximately 80 locations across 31 states, with roughly $1 billion in annual revenue across about 80 locations.
- Service Experts Advantage Program (Equipment Leasing): Monthly subscription-style equipment leasing through the Advantage Program, where homeowners pay one low monthly payment for new high-efficiency HVAC, water heater, water treatment, and IAQ systems including installation, all repairs, parts, and preventative maintenance. As of FDD, the average gross revenue across 48 disclosed outlets is $6,881,668.
- Maintenance+ Membership: Annual and monthly membership subscriptions providing seasonal maintenance, priority scheduling, and exclusive discounts on repairs and services. Provides recurring revenue stream and customer retention.
- Franchise Fees: Revenue generated from franchise agreements with independent operators who pay fees to join the Service Experts network and gain access to national brand, supplier agreements, training, and operating systems. The company launched franchising in May 2025.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | HVAC Precision Tune-Up at $99 (regularly $189) |
| Unit Pricing | Pay-as-you-go | Drain Cleaning Special at $99 (regularly $235) |
| Unit Pricing | Pay-as-you-go | $179 Tune Up + Drain Cleaning bundle |
| Subscription | Monthly | New HVAC system lease from $150/month |
| Subscription | Annual | Maintenance+ Membership at $60/year after first year |
| Subscription | Monthly | Whole-Home Generator System at $217/month |
| Hybrid | Pay-as-you-go | Up to $500 off new HVAC system bundled with water and air quality upgrades |
| Unit Pricing | Pay-as-you-go | 10% discount for active duty, retired, and veteran military personnel |
| Other | Multi-year contract | Average Gross Revenue per franchise outlet |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels10 records
Service Experts product offering
Product offeringCore offering
Service Experts sells, installs, services, and repairs residential heating, cooling, plumbing, electrical, water treatment, indoor air quality, and solar systems through a network of approximately 80 company-owned and franchise service centers across 31 states. The company also offers equipment leasing via the Advantage Program and recurring maintenance memberships through Maintenance+.
Product overview
Service Experts is a home services company offering a comprehensive suite of HVAC, plumbing, and electrical services through a network of locally operated service centers supported by national infrastructure. The core offerings include HVAC services (heating, cooling, AC, heat pumps), plumbing services (repairs, installations, water treatment), and electrical services (panels, rewiring, generators). The company differentiates through its Advantage Program (equipment leasing with all-inclusive coverage) and Maintenance+ Membership (priority service and discounts). Services are delivered by ACE-certified technicians across 75+ locations in 31 states, serving over 2,500 homes and businesses daily.
Differentiator
Problem solved
Functional benefit
Brands
- Advantage Program: Equipment leasing program that allows homeowners to lease HVAC, water treatment, and indoor air quality systems with monthly payments covering equipment, installation, maintenance, and repairs.
- Maintenance+ Membership
Products and services
- Service Experts HVAC Services
- Plumbing Services
- Electrical Services
- Water Heater Services
- Water Treatment Solutions
- Indoor Air Quality Services
- Solar Power Services
- Energy Efficient Solutions
- Ductwork Services
- Commercial HVAC Services
- Service Experts Advantage Program
- Maintenance+ Membership
- Service Experts Franchise Program
Quantifiable outcome
- Approximately $1 billion in annual revenue
- +4 more outcomes
Companies that use Service Experts
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Service Experts technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Service Experts partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- FranDevcocoreService Experts partnered with FranDevco to unveil and support its franchising model, helping the company recruit and onboard franchisees for its newly launched franchise program launched in May 2025.
- Military Makeover with Montel®minorService Experts partnered with Military Makeover with Montel® on Lifetime TV for home renovation episodes for deserving military families. The company provides HVAC and plumbing equipment and installation as part of the collaborative effort. Service Experts participated in the show's 40th season renovation for Sergeant Kevin Jones in Duncanville, TX, and has multiple episodes with military families.
- Make-A-Wish® (North Texas, Maine, Ohio, Kentucky & Indiana)minorService Experts partners with Make-A-Wish® chapters to grant wishes for children, demonstrating community commitment. Partnerships include Make-A-Wish® North Texas and Make-A-Wish® Maine, with specific wish-granting events documented such as a 'She Shed' wish for a Westbrook resident and a wish for a Waikiki child.
Scale indicators9 records
Recent moves13 records
Expansion highlights6 records
Service Experts competitors and assessment
Company assessmentDirect peers
- Neighborly: Neighborly (formerly Dwyer Group) is the largest multi-brand franchisor of home services, owning direct franchise peers of Service Experts including Aire Serv (HVAC), Mr. Sparky (electrical), Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning and Rainbow Restoration. Most comparable in franchise GTM and category mix.
- Authority Brands: Authority Brands is a private equity-backed franchisor of home services including Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning, overlapping directly with Service Experts' HVAC/plumbing/electrical service lines under a franchise model.
- One Hour Heating & Air Conditioning: Franchise residential HVAC service brand under Authority Brands/Neighborly, offering heating and cooling repair, installation and maintenance with the same HVAC-only focus and franchise delivery model that Service Experts is now pursuing.
- Aire Serv: Neighborly-owned franchise HVAC brand providing residential heating and cooling installation, repair and maintenance; directly comparable to Service Experts' core HVAC offering and franchise distribution model.
- Benjamin Franklin Plumbing: National franchise plumbing services brand (Authority Brands/Neighborly) offering residential plumbing repair, installation and maintenance — directly comparable to Service Experts' plumbing service line and franchise rollout strategy.
- Mr. Sparky Electric: Franchise residential and commercial electrical services brand under Authority Brands/Neighborly, overlapping with Service Experts' electrical service offering and franchise GTM motion.
- ARS/Rescue Rooter (American Residential Services): American Residential Services operates a multi-state corporate-owned platform providing HVAC, plumbing and electrical services — a directly comparable national residential home services peer with similar scale and corporate rollout.
Broad incumbents
- HomeServe USA: HomeServe is a large home warranty and emergency repair services provider that partners with local contractors (including HVAC/plumbing) to serve homeowners via subscription plans — overlapping with Service Experts' Maintenance+ and Advantage subscription economics but at larger national scale.
- Carrier Home Comfort (Carrier Global): Carrier Global is one of the largest HVAC manufacturers with a substantial residential service and dealer network. Not a direct franchise competitor, but its dealer network and service offerings overlap with Service Experts' HVAC installation, maintenance and equipment business.
- Trane Technologies: Trane Technologies is a global HVAC manufacturer and services provider with a residential dealer network offering installation, maintenance and repair — comparable to Service Experts in equipment and HVAC services but at much broader incumbency.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Service Experts social profiles
Digital presenceService Experts financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Experts leadership team
Management profileNumber of profiles
Profiles2 records
Service Experts subsidiaries and ownership
Company hierarchySubsidiaries4 records
Service Experts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Experts M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Experts
What does Service Experts do?
Service Experts sells, installs, services, and repairs residential heating, cooling, plumbing, electrical, water treatment, indoor air quality, and solar systems through a network of approximately 80 company-owned and franchise service centers across 31 states. The company also offers equipment leasing via the Advantage Program and recurring maintenance memberships through Maintenance+.
Is Service Experts a public or private company?
Service Experts is a private company. It is classified as private equity controlled and is currently operating.
When was Service Experts founded?
Service Experts was founded in 1996. It employs 1,001 to 5,000 people.
Where is Service Experts based?
Service Experts is headquartered in Plano, United States, in the North America region.
How does Service Experts make money?
Four revenue lines are on record. HVAC, Plumbing, and Electrical Services are the primary driver. The others are service Experts Advantage Program (Equipment Leasing), maintenance+ Membership and franchise Fees.
Who are Service Experts's main competitors?
Direct peers on record are Neighborly, Authority Brands, One Hour Heating & Air Conditioning, Aire Serv, Benjamin Franklin Plumbing, Mr. Sparky Electric and ARS/Rescue Rooter (American Residential Services). Broad incumbents are HomeServe USA, Carrier Home Comfort (Carrier Global) and Trane Technologies.
Does Service Experts have an API?
No public API is recorded for Service Experts.
What industry is Service Experts in?
Service Experts's product category is Residential HVAC and Home Services. Its primary akta.pro industry code is HSAOAHAF, Air Conditioner (AC) Repair & Maintenance, with a secondary code of HSAOAHAD, Heat Pump Repair & Maintenance. Its NAICS code is 238220 and its SIC code is 7600.