Botskill

What Botskill does

Botskill, doing business as Futr AI, is a London-based private SaaS company founded in 2017 that operates a chat-as-a-service platform for secure AI-powered customer, employee, citizen, tenant, student, and patient communications. Its core offering combines AI chatbots, intelligent escalation, and AI-co-piloted live chat with proprietary Secure Guardrails Technology and ring-fenced language models positioned to eliminate hallucination risk in highly regulated environments. The platform supports real-time translation across 145+ languages with cultural-context preservation and multi-modal handling (text, voice, data), and is delivered through a suite of modules including ChatGPT integration, Chatbot Automation, Conversational Forms, Integrations, a GDPR Service, Chat Surveys, Chatbots For Bookings, Conversational AI, Multi-Channel Live Chat, Multilingual Chat, Self Service With Chatbots, and an AI Agents Framework, complemented by AI Advisory Services for strategy, deployment, data privacy, integrations, and optimisation.

The company serves a primarily UK public-sector and regulated-enterprise customer base that includes multiple UK police forces (Norfolk, Suffolk, Metropolitan), the NHS, housing associations (Platform Housing Group, Bolton at Home, Believe Housing, Prima Housing), universities (University of Aberdeen), charities (CALM, Bipolar UK, Bowel Cancer UK, Keep Britain Tidy), and global enterprises (Superdrug, Mercedes-Benz, Amazon, Rail Europe, Denby Pottery, Waterfront Hotel), with additional stated sector focus on banking, insurance, and HR. Revenue is generated through quote-based, multi-year enterprise contracts for the SaaS subscription, AI Advisory professional services, and managed multilingual live-chat operations, acquired via a sales-led motion built around 'Book a Demo' and 'Book a Free Consultation' CTAs, supported by a self-serve portal at portal.futr.ai and a 'Become a Partner' channel programme. The company reports processing millions of monthly communications and has earned multiple G2 badges (Easiest To Do Business With, High Performer, High Performer EMEA, Best Support Mid-Market, Users Love Us).

Botskill operates with 1-10 employees, is headquartered in London, and to date has disclosed a single seed funding round of approximately $292k from the British Robotics Seed Fund in October 2017, with co-founders Andrew Wilkins (CEO) and Lee Skyrme (CTO). No additional investors, ownership structure details, revenue, or ARR figures are disclosed in the source material.

Name

Botskill

Legal name

Futr AI

Website

https://botskill.co.uk

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Botskill (branded Futr AI) provides a secure AI chat-as-a-service SaaS platform with proprietary hallucination-prevention guardrails, serving UK police forces, housing associations, universities, the NHS, and regulated enterprises across 145+ languages.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Chat-as-a-Service SaaS subscription: Recurring SaaS revenue from smart conversational bots, AI-co-piloted live chat, intelligent triage and personalised self-service deployed across customer channels in 145+ languages.
2. AI Advisory Services: Professional services revenue from conversational AI strategy, expert deployment, data privacy advisory, system integrations and ongoing optimisation engagements delivered end-to-end.
3. Managed multilingual live chat and chatbot operations: Ongoing managed delivery of multilingual chat operations and AI-co-piloted live chat for customer organisations, often layered on top of the platform subscription.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Botskill operates and sells a chat-as-a-service SaaS platform (branded in market as Futr AI) that delivers secure AI chatbots, AI-co-piloted live chat, intelligent escalation, and multilingual conversational support across 145+ languages. The platform combines proprietary ring-fenced language models with a Secure Guardrails layer and is targeted at regulated buyers such as police forces, government departments, housing associations, universities, charities and global enterprises. Bespoke AI Advisory services are sold alongside the platform for deployment, integration and ongoing optimisation.

Product overview

Botskill (as represented in the source material, which is branded as 'Futr AI') offers a unified SaaS platform for AI-assisted customer, employee, citizen, tenant, student and patient communications, built around a core chat-as-a-service platform ('Futr AI Platform') and complemented by a suite of modules: ChatGPT integration, Chatbot Automation, Conversational Forms, Integrations, GDPR Service, Chat Surveys, Chatbots For Bookings, Conversational AI, Multi-Channel Live Chat, Multilingual Chat, Self Service With Chatbots, an AI Agents Framework, and a proprietary Secure Guardrails Technology layer. AI Advisory Services are also offered alongside the platform for strategy, deployment, data privacy, integrations and optimisation. The architecture combines a ring-fenced proprietary language-model core with pre-built and custom AI agents, multi-modal (text/voice/data) handling, and intelligent escalation to human agents across 145+ languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Futr AI Platform (chat-as-a-service) Government-grade SaaS platform providing secure AI chatbots, intelligent escalation, and AI-co-piloted live chat with proprietary guardrails that eliminate hallucination risk; supports 145+ languages with real-time translation across any digital channel, targeted at regulated enterprises and public-sector organisations.
• AI Advisory Services End-to-end conversational AI consulting covering strategy, deployment, data privacy, system integration and ongoing optimisation for client transformation programs. Sold separately from, but alongside, the Futr AI Platform.

Quantifiable outcome

• Millions of monthly communications handled across police, government and enterprise environments
• +1 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature5 records

Partnerships

One partnership is on record.

• Futr Partner Programme (Become a Partner)coreChannel Partner/ Reseller/ DistributorFutr runs a dedicated partner programme referenced in the website footer via a 'Become a Partner' link (/partners/). No specific named partner companies are disclosed on the homepage.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• boost.ai: boost.ai is a conversational AI platform focused on regulated industries (banking, insurance, public sector), with enterprise-grade virtual agents — a close comparable to Futr's regulated-sector, safety-first positioning.
• LivePerson: LivePerson provides enterprise conversational AI, messaging and live-chat platforms used by large regulated brands, overlapping with Futr's chat-as-a-service and AI-co-piloted live chat offering.
• Cognigy: Cognigy offers an enterprise conversational and agentic AI platform with multilingual support, voice and chat, sold to large enterprises and contact centres — comparable technology stack and buyer profile.
• Ada: Ada is an AI-powered customer service automation platform serving regulated and enterprise brands with AI agents, multilingual support and CRM integrations — directly comparable in product, model and target verticals.
• Yellow.ai: Yellow.ai is a conversational AI platform offering multilingual AI agents across chat and voice for enterprise customers — directly comparable chat-as-a-service and AI-agent capabilities.
• Inbenta: Inbenta provides AI chatbots, knowledge management and customer experience automation for enterprises — a comparable AI-driven self-service and live-chat SaaS platform.
• Intercom: Intercom's AI agent platform 'Fin' offers AI customer service chatbots, co-piloted live chat and multi-channel messaging — a directly comparable chat-as-a-service SaaS targeting similar enterprise and mid-market buyers.

Broad incumbents

• Microsoft (Copilot Studio): Microsoft Copilot Studio (formerly Power Virtual Agents) provides enterprise-grade conversational AI agents bundled with the Microsoft Cloud — a broad incumbent competing for the same regulated enterprise budgets as Futr.
• Zendesk: Zendesk offers a broad customer experience platform including AI chatbots and live chat as part of a wider helpdesk suite — an incumbent alternative for many of Futr's regulated and enterprise buyers.

Emerging players

• PolyAI: PolyAI builds voice-first conversational AI agents for enterprise customer service, sharing Futr's regulated-enterprise buyer focus but specialising in voice rather than chat-led deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/botskill

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Botskill