LivePerson
LivePerson provides enterprise conversational AI software (Conversational Cloud) that orchestrates messaging, voice, and AI agents across digital channels for roughly 18,000 enterprise customers, with proprietary NLU, simulation-based AI agent validation (Syntrix), and Bring-Your-Own-LLM integration on Google Cloud.
- Company typePublic
- Founded1995
- HeadquartersNew York, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What LivePerson does
LivePerson (NASDAQ: LPSN), founded in 1995 and headquartered in New York, operates an enterprise conversational AI platform called the Conversational Cloud that orchestrates messaging, voice, and AI agents across digital channels for approximately 18,000 enterprise customers. The platform handles over one billion conversational interactions per month and combines proprietary NLU (Intent Manager with the LivePerson NLU Engine), Trustworthy Generative AI with an LLM Gateway supporting Bring-Your-Own-LLM integration (including Google Gemini post-migration), KnowledgeAI for retrieval-augmented answers, Conversation Builder for bot authoring, Conversation Orchestrator for dynamic routing, and Syntrix — a differentiated simulation platform that validates AI agents against synthetic customer scenarios before live exposure. Customers include HSBC, PNC, Burberry, Zurich Insurance, Bankwest, TalkTalk, CarGurus, and Mouser Electronics, with named verticals spanning financial services, retail, telco, healthcare, automotive, and travel & hospitality.
LivePerson monetizes primarily through recurring SaaS subscriptions on the Conversational Cloud, supplemented by Professional Services, LP 360 managed CCaaS offerings, and an authorized-reseller channel for territories outside the US/Canada. Pricing is quote-based via 'Get a demo' and 'Request for Proposal' CTAs, with multi-year Order Forms and up to 5% renewal uplifts permitted under the Services Agreement. The company sells through enterprise field sales, a certified Partner Marketplace, and developer-led self-service via the Developer Center and LivePerson Community. LivePerson is publicly listed with a market capitalization of approximately $32M as of April 2026 and disclosed FY2025 revenue of approximately $168.9M; it has entered a definitive agreement to be acquired by SoundHound AI for $43M equity value (~$250M enterprise value), expected to close in H2 2026.
The company maintains compliance with GDPR, HIPAA, PCI DSS, and the EU-U.S./UK/Swiss Data Privacy Frameworks via wholly-owned EU (LivePerson Netherlands B.V.) and UK (LivePerson (UK) Limited) representative entities, and holds partnerships with Google Cloud, Salesforce, Microsoft, ServiceNow, Genesys Cloud, TTEC, and Coral Active. Recognized as a Leader in the 2026 Aragon Research Globe for Agent Platforms and positioned by Forrester (2024) as best fit for traditional enterprises seeking reliable digital transformation partners.
LivePerson firmographics
Firmographics- Name
- LivePerson
- Legal name
- LivePerson, Inc.
- Website
- https://liveperson.com
- Company type
- Public
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- LivePerson provides enterprise conversational AI software (Conversational Cloud) that orchestrates messaging, voice, and AI agents across digital channels for roughly 18,000 enterprise customers, with proprietary NLU, simulation-based AI agent validation (Syntrix), and Bring-Your-Own-LLM integration on Google Cloud.
- Ownership category
- akta.pro rank
LivePerson industry classification
Industry- Product category
- Conversational AI Platform / Enterprise Customer Engagement Software
- NAICS
- Telephone Call Centers (56142), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where LivePerson is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
LivePerson business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Hosted Services (Conversational Cloud SaaS subscriptions): Recurring SaaS subscription revenue from the Conversational Cloud platform and related hosted capabilities (messaging, voice, AI bots, Syntrix, KnowledgeAI, etc.), with renewals and a 1.5% monthly service charge on overdue balances.
- Professional Services: Fee-based consulting, technical, and customer support services delivered under Order Forms / Statements of Work, including LP 360 turnkey contact-center-as-a-service offerings.
- Authorized Reseller Channel: LivePerson-authorized resellers contract on behalf of LivePerson in territories outside the US/Canada, generating channel-driven license and services revenue governed by the Services Agreement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based enterprise pricing via 'Get a demo' / 'Request for Proposal' |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels8 records
LivePerson product offering
Product offeringCore offering
LivePerson sells the Conversational Cloud — an enterprise SaaS platform that orchestrates AI and human agents across messaging, voice, and digital channels to handle customer engagement at scale (over a billion conversations per month). The platform bundles Syntrix for AI agent simulation and evaluation, KnowledgeAI for retrieval-augmented answer generation, Intent Manager for NLU, Conversation Builder for bot authoring, Conversation Orchestrator for dynamic routing, a Bring-Your-Own-LLM Trustworthy Generative AI Gateway (integrated with Google Gemini), and Voice AI for unified voice and messaging experiences. Adjacent offerings include LivePerson Sync (CRM event-driven orchestration with Coral Active), the AI Chatbot Toolset, Conversational Intelligence & Insights analytics, and LivePerson Functions serverless platform, supported by LP 360 managed services, Professional Services consulting, and 24/7 Technical Support.
Product overview
LivePerson's offering is a platform-plus-modules architecture centered on the enterprise Conversational Cloud platform, which powers over a billion customer conversations a month across messaging, voice, and digital channels and orchestrates AI and human agents end-to-end. Built around that core are distinct add-on modules: Syntrix for AI agent evaluation and live agent training; Conversation Builder for bot authoring with autonomous AI Agents (Routing AI Agents and KnowledgeAI Agents); Intent Manager for NLU; KnowledgeAI for knowledge retrieval and generative answer enrichment; Conversation Copilot and Conversation Assist for AI-assisted agents and recommendations; Conversation Orchestrator for dynamic routing and conversation context; LivePerson Functions for serverless extensibility; Trustworthy Generative AI with a Bring-Your-Own-LLM Gateway; Voice AI / Voice to Digital Solutions for voice; Messaging Channels for digital messaging connectivity; and the AI Chatbot Toolset as an enterprise chatbot offering. Adjacent products include LivePerson Sync (event-driven CRM orchestration co-developed with Coral Active), the Conversational AI umbrella, and the Conversational Intelligence & Insights analytics module. Services wrap the platform with LP 360 (managed CCaaS), Professional Services consulting, and Technical Support.
Differentiator
Problem solved
Functional benefit
Brands
- Conversational Cloud: LivePerson's flagship AI-powered conversational cloud platform that delivers personalized digital experiences and identifies customer intent.
- Syntrix
- LivePerson Sync
Products and services
- Conversational Cloud LivePerson's flagship enterprise Conversational AI platform that powers over a billion customer conversations a month across messaging, voice, and digital channels. It orchestrates AI and human agents end-to-end, enables Bring-Your-Own-LLM integration, and serves as the foundation for the other LivePerson products and modules.
- Conversational Intelligence & Insights Unified conversational analytics module that unlocks conversation data across voice and messaging to deliver deep, actionable insights that improve AI and live agent performance and maximize ROI.
- Syntrix Syntrix simulates thousands of real customer interactions to validate AI agents and train contact center agents before they ever interact with a customer, addressing AI hallucination and compliance risks and reducing agent ramp time.
- AI Chatbot Toolset Enterprise AI chatbot offering built on Conversational Cloud and Conversation Builder, providing AI-driven conversational experiences with KnowledgeAI, Intent Manager, and Trustworthy Generative AI.
- Messaging Channels Digital messaging module that provides seamless, connected experiences across the brand's owned channels via LivePerson's core messaging capabilities, trusted AI, rich messaging templates, and Mobile App Messaging SDKs for Android and iOS.
- Voice AI / Voice to Digital Solutions Voice capability that unifies voice and messaging conversations through AI, analytics, and best-of-breed integrations (including Genesys Cloud) to deliver connected agent and customer experiences and to modernize CCaaS environments.
- LP 360 Turnkey contact-center-as-a-service that accelerates time to value by combining LivePerson's Conversational Cloud platform with dedicated LivePerson operations.
- Professional Services Expert consulting services to help customers begin their conversational journey, including implementation, customization, and best-practice guidance across the LivePerson portfolio.
- Technical Support 24/7 technical support service providing direct assistance from LivePerson engineers for the Conversational Cloud platform and integrated products.
- LivePerson Sync Event-driven orchestration product launched in partnership with Coral Active that integrates LivePerson's Conversational Cloud with CRM systems (Salesforce, Microsoft, ServiceNow), offering real-time bidirectional customer data sync, embedded native chat, context-aware synchronization, and AI-driven automation for transcript ingestion and record updates across four deployment models.
Quantifiable outcome
- 30% reduction in operating costs
- +4 more outcomes
Companies that use LivePerson
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles3 records
LivePerson technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability15 records
Feature12 records
LivePerson partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Google CloudcoreLivePerson completed a multi-year migration to Google Cloud and deepened its partnership to give customers direct access to Gemini models and hyperscale reliability. Discussed publicly during Google Cloud Next 2026 by Chief Product & Technology Officer Chris Mina in the context of launching Syntrix.
- Latham & Watkins LLPminorLatham & Watkins advised SoundHound AI in its acquisition of LivePerson — the legal advisor role is transactional, not an ongoing commercial partnership.
- SoundHound AIcoreLivePerson entered a definitive agreement to be acquired by SoundHound AI for $43M equity value (22% premium, ~$250M enterprise value) in an all-stock transaction, creating an end-to-end omnichannel conversational AI platform. LivePerson will survive as an indirect wholly-owned subsidiary of SoundHound pending regulatory and stockholder approval.
- Google Cloud MarketplacecoreLivePerson announced a significant renewal on Google Cloud Marketplace during its Q4 2025 earnings call, expanding enterprise customer adoption and accelerating AI deployment confidence via Google Cloud's marketplace channel.
- Coral ActivecoreLivePerson and Coral Active jointly developed and launched 'LivePerson Sync' — an event-driven orchestration platform integrating LivePerson's conversational cloud with CRM systems (Salesforce, Microsoft, ServiceNow). The product offers four deployment models (bidirectional data sync, native chat embedding, context synchronization, AI-driven automation) and is immediately available to brands.
- TTECcoreTTEC and LivePerson formed a strategic partnership to fuel AI-powered digital transformation for enterprises, combining TTEC's customer experience operations expertise with LivePerson's Conversational Cloud platform.
Scale indicators14 records
Recent moves6 records
Expansion highlights5 records
LivePerson competitors and assessment
Company assessmentDirect peers
- NICE Ltd. Large enterprise CCaaS and workforce engagement management vendor with an AI-driven CX platform; competes with LivePerson in regulated industries and large-deal enterprise CX.
- Zendesk: Customer service and messaging platform with AI agents and Sunshine Conversations, targeting the same mid-market and enterprise CX buyers as LivePerson.
- Intercom: AI-first customer service platform (Fin AI Agent) focused on messaging and conversational support, directly overlapping with LivePerson's messaging and bot offerings.
- Twilio: Communications Platform as a Service (CPaaS) with Flex contact center and increasingly bundled conversational AI, competing with LivePerson's messaging channels and APIs.
- 8x8: Cloud communications and contact center provider with omnichannel and AI capabilities that compete with LivePerson's Conversational Cloud in the enterprise segment.
- Genesys: Cloud CCaaS and conversational AI platform competitor; LivePerson supports deployment of Syntrix-tested bots onto Genesys Cloud and competes head-to-head for enterprise customer experience deals.
- Five9: Enterprise cloud contact center vendor with growing conversational AI capabilities, competing directly against LivePerson's Conversational Cloud for the same enterprise CX buyers.
Broad incumbents
- Salesforce (Service Cloud / Einstein): CRM leader whose Service Cloud, Einstein Bots, and Data Cloud overlap with LivePerson's CRM-integrated conversational AI; LivePerson integrates with Salesforce via LivePerson Sync and competes for the same enterprise CX budget.
- Microsoft (Dynamics 365 Customer Service / Copilot Studio): Hyperscaler bundling Dynamics 365 Customer Service, Copilot Studio, and Azure Communication Services with conversational AI; a direct integration partner via LivePerson Sync and a broad competitor for enterprise CX spend.
Emerging players
- Cognigy: Enterprise conversational AI platform focused on agent automation and orchestration, often cited alongside LivePerson, Genesys, and Kore.ai in analyst evaluations of the conversational AI space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
LivePerson social profiles
Digital presenceLivePerson compliance and trust
Trust signalCompliance5 records
LivePerson financial estimates
Financial estimateRevenue estimate
Valuation estimate
LivePerson leadership team
Management profileNumber of profiles
Profiles5 records
LivePerson subsidiaries and ownership
Company hierarchySubsidiaries2 records
LivePerson funding detail
Funding detailFunding overview
Funding rounds7 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LivePerson M&A and investment
M&A and investmentM&A15 records
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LivePerson
What does LivePerson do?
LivePerson sells the Conversational Cloud — an enterprise SaaS platform that orchestrates AI and human agents across messaging, voice, and digital channels to handle customer engagement at scale (over a billion conversations per month). The platform bundles Syntrix for AI agent simulation and evaluation, KnowledgeAI for retrieval-augmented answer generation, Intent Manager for NLU, Conversation Builder for bot authoring, Conversation Orchestrator for dynamic routing, a Bring-Your-Own-LLM Trustworthy Generative AI Gateway (integrated with Google Gemini), and Voice AI for unified voice and messaging experiences. Adjacent offerings include LivePerson Sync (CRM event-driven orchestration with Coral Active), the AI Chatbot Toolset, Conversational Intelligence & Insights analytics, and LivePerson Functions serverless platform, supported by LP 360 managed services, Professional Services consulting, and 24/7 Technical Support.
Is LivePerson a public or private company?
LivePerson is a public company. It is classified as public and is currently operating.
When was LivePerson founded?
LivePerson was founded in 1995. It employs 1,001 to 5,000 people.
Where is LivePerson based?
LivePerson is headquartered in New York, United States, in the North America region.
How does LivePerson make money?
Three revenue lines are on record. Hosted Services (Conversational Cloud SaaS subscriptions) is the primary driver. The others are professional Services and authorized Reseller Channel.
Who are LivePerson's main competitors?
Direct peers on record are NICE Ltd., Zendesk, Intercom, Twilio, 8x8, Genesys and Five9. Broad incumbents are Salesforce (Service Cloud / Einstein) and Microsoft (Dynamics 365 Customer Service / Copilot Studio). Cognigy is listed as an emerging player.
Does LivePerson have an API?
Yes. LivePerson offers an extensive public developer platform with REST APIs, webhooks, and SDKs. APIs are accessed via OAuth 1.0 API keys or OAuth 2.0 Client Credentials (with a dedicated Bot Applications flow). API categories include: Domain API, Data APIs, Engagement Attributes API, Messaging Window API, Server Chat API, Chat Agent API, Messaging Interactions API, Consumer Messaging History API, Engagement History API, Personal Data Deletion API, Data Usage Audit API, Agent Metrics API, Messaging Operations API, Operational Realtime API, Outbound Configuration/Reporting APIs, Key Messaging Metrics API, Agent Activity API, Actual/Net Handle Time APIs, Engagement Controller API, Connector API (Send/Webhooks), Messaging REST API, Conversational AI APIs, Conversation Builder APIs, NLU External APIs, Model Tester External APIs, KnowledgeAI External APIs, Conversation Orchestrator APIs (Conversation Context Service, Dynamic Routing, Next Actions), Audit Trail API, Account/User management APIs (LOBs, Skills, Agent Groups, Profiles, Users, Predefined Content/Categories, Shift Status, Automatic Messages, Special Occasions, Workdays), and the Public API for Third-Party Bots. SDKs are offered for Android (Java/Kotlin), iOS (Swift), JavaScript (JavaScript Chat SDK, Engagement Window Widget SDK, Agent Workspace Widget SDK), and Node.js (Messaging Platform SDK). A Bring-Your-Own-LLM Gateway is also exposed for generative AI workflows. Developer documentation is at developers.liveperson.com.
What industry is LivePerson in?
LivePerson's product category is Conversational AI Platform / Enterprise Customer Engagement Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 56142 and its SIC code is 7372.