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ModSquad

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uuid0005fk7

Namestring
ModSquad
Legal namestring
ModSquad, Inc.
Websiteurl
modsquad.com
Company typeenum
Private
Founded yearint
2007
Descriptiontext

ModSquad, Inc. is a privately held digital engagement company founded in 2007 and headquartered in Sacramento, California, with wholly-owned operating subsidiaries in the UK, Costa Rica, the Philippines, Jamaica, and Nigeria. The company delivers four core solutions — Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, 55+ languages), Security (Cubeless Secure Workspace and Passless SSO), and Enterprise Technology (agentic software planning, building, running, and sourcing) — to enterprise and government clients including Spotify, EA, Warner Bros., NFL, the U.S. Department of State, HarperCollins, Penguin Random House, NBC, A&E, Vimeo, and PBS Kids.

The underlying delivery model is a composable AI-plus-human platform: agentic AI handles interaction volume while a distributed workforce of self-selected specialists ('Mods') across 90+ countries performs judgment-intensive work. The company markets 1% shrinkage versus a 15-30% industry average, up to 25% cost savings versus traditional BPOs, 2x faster international team deployment, and 40% built-in surge capacity. Compliance posture spans SOC 2 Type 2, HIPAA, PCI-DSS, GDPR, CCPA, and the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks.

The go-to-market is sales-led enterprise and mid-market motion with direct 'Let's Talk' engagement; pricing combines hourly pay-for-productive-time and flexible managed-services subscription contracts with low baselines. Distribution is direct only — no self-serve or marketplace channels — and the company has not disclosed any institutional funding rounds, acquisitions, or parent-company relationships, operating as an independent, founder-controlled entity.

Short descriptiontext

ModSquad is a privately held digital engagement company providing AI-augmented content moderation, customer support, trust & safety, security, and enterprise technology services to enterprise and government clients through a distributed workforce across 90+ countries and 55+ languages.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
1,001–5,000
akta.pro rankint
HeadquartersSacramento, United States
HQ citystring
Sacramento
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices9 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
digital engagement services, content moderation services, customer support outsourcing, trust and safety services, community management services
Industry4 codes
1Contact Center Speech AI (agent assist, IVR automation)
CodeHDAAAFALPrimaryYes
2Human Oversight, Review & Content Moderation Tooling
CodeHDAAAMAHPrimaryNo
3Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents)
CodeBPAEAIAIPrimaryNo
4Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent)
CodeHDAAACAFPrimaryNo
NAICS code3 codes
  • Telephone Call Centers56142
  • Custom Computer Programming Services541511
  • Computer Systems Design and Related Services54151
SIC code3 codes
  • Services-Computer Programming Services7371
  • Services-Computer Integrated Systems Design7373
  • Services-Prepackaged Software7372
Product category
Digital Engagement Services
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model2 records
1BPO Services (Hourly/FTE)
TypeSubscription Recurring
Description

Billing based on hourly usage or full-time equivalent arrangements. Clients pay for productive time only with no idle shifts or bench costs. 1% shrinkage vs 15-30% industry average indicates efficient resource utilization.

modsquad.com
2Managed Services
TypeManaged Services
Description

Composable delivery model with flexible contracts and low baselines. Clients can scale up or down without renegotiating contracts.

modsquad.com
Marketing channels8 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Pricing details2 tiers
1Hourly billing model - pay only for productive time
ModelUsage-basedBilling cadencePay-as-you-go
Notes

No idle shifts, no bench costs, no shrinkage tax. 1% shrinkage vs 15-30% industry average.

modsquad.com
2Flexible contracts with low baselines
ModelSubscriptionBilling cadenceMonthly
Notes

Scale up or down without renegotiating. Clients never pay for more than they need.

modsquad.com
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

ModSquad pairs composable AI technology with human expertise to deliver digital engagement services across four core solutions: Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company operates a distributed workforce across 90+ countries supporting 55+ languages for enterprise and mid-market clients.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 4 values shown
  • Up to 25% cost savings compared to traditional BPOs
+3 more records
Product overview1 text field

ModSquad is a products-and-services company providing four core solutions: Trust & Safety (content moderation, community management, AI safety), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company pairs composable AI technology with human expertise across a distributed workforce in 90+ countries, offering services in 55+ languages. Consulting is built into every solution area with AI capability at every layer.

Product and service1 record
1Trust & Safety
Scale indicator7 records

Each record includes

Type, Value, Description, Source

Partnership1 partner
1Extra Life / Children's Miracle Network Hospitals
Strategic tierMinorTypeOthers
Description

ModSquad has participated in Extra Life charity gaming marathon for 12 years, raising money for Children's Miracle Network Hospitals. Participated in 2025 event.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight6 records

Each record includes

Type, Description

Peers10 records
1TaskUs
TypeDirect peer
Description

TaskUs is a publicly traded digital outsourcing BPO specializing in customer experience, trust & safety, and content moderation for digital-native and enterprise clients. It is the closest publicly comparable peer to ModSquad's customer support and trust & safety segments.

2Concentrix
TypeBroad incumbent
Description

Concentrix is one of the largest global BPO/CCaaS providers offering customer experience, trust & safety, and AI-augmented support across dozens of languages and geographies. It competes head-to-head with ModSquad in enterprise CX RFPs but at materially larger scale.

3Teleperformance
TypeBroad incumbent
Description

Teleperformance is the world's largest customer experience management BPO, with a sizable Trust & Safety and content moderation practice serving major digital platforms. It is a broad incumbent peer competing with ModSquad on global multilingual support capacity and federal/compliance-sensitive contracts.

4Foundever
TypeBroad incumbent
Description

Foundever (formed from the merger of Sitel Group and Majorel) is a global CX and digital customer management BPO with multilingual omnichannel delivery and trust & safety capabilities. It is a broad incumbent peer with overlapping enterprise customer support offerings to ModSquad.

5TTEC
TypeDirect peer
Description

TTEC (formerly TeleTech) is a digital customer experience and CX technology company that combines managed CX services with its own CCaaS/AI platform. It is a direct peer offering AI-augmented outsourced support similar to ModSquad's Customer Support and Enterprise Technology solutions.

6TELUS Digital
TypeBroad incumbent
Description

TELUS Digital (formerly TELUS International) is a large digital customer experience provider offering CX, trust & safety, content moderation, and AI data services across global delivery centers. It is a broad incumbent peer competing for the same enterprise and digital-platform contracts as ModSquad.

7Transcom
TypeDirect peer
Description

Transcom is a global CX services BPO providing omnichannel customer support, content moderation, and trust & safety with work-at-home and nearshore delivery models. It is a direct peer offering distributed-workforce CX outsourcing comparable to ModSquad's core value proposition.

8Arise Virtual Solutions
TypeDirect peer
Description

Arise operates a gig-based, distributed customer support platform that connects enterprises to a network of work-from-home agents. Its distributed contractor model and home-based delivery directly mirror ModSquad's 'Mods' approach, making it a direct peer.

9SupportYourApp
TypeDirect peer
Description

SupportYourApp is an outsourced customer support provider specializing in tech and SaaS companies with multilingual 24/7 coverage. It is a direct peer competing for the same mid-market and enterprise CX workloads as ModSquad's Customer Support segment.

10Cresta
TypeEmerging player
Description

Cresta is an AI-native agent-assist and autonomous contact center platform that provides real-time AI coaching and automation for human agents. It is an emerging player attacking the same 'AI + human' agent-assist layer that ModSquad's customer support offering relies on as a differentiator.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat6 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers24 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI capability5 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature3 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles9 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

Subsidiaries5 records

Each record includes

Name, Acquired on, Relationship type, Type, Business focus

Compliance8 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

ModSquad

Digital Engagement Servicesmodsquad.com

ModSquad is a privately held digital engagement company providing AI-augmented content moderation, customer support, trust & safety, security, and enterprise technology services to enterprise and government clients through a distributed workforce across 90+ countries and 55+ languages.

What ModSquad does

ModSquad, Inc. is a privately held digital engagement company founded in 2007 and headquartered in Sacramento, California, with wholly-owned operating subsidiaries in the UK, Costa Rica, the Philippines, Jamaica, and Nigeria. The company delivers four core solutions — Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, 55+ languages), Security (Cubeless Secure Workspace and Passless SSO), and Enterprise Technology (agentic software planning, building, running, and sourcing) — to enterprise and government clients including Spotify, EA, Warner Bros., NFL, the U.S. Department of State, HarperCollins, Penguin Random House, NBC, A&E, Vimeo, and PBS Kids.

The underlying delivery model is a composable AI-plus-human platform: agentic AI handles interaction volume while a distributed workforce of self-selected specialists ('Mods') across 90+ countries performs judgment-intensive work. The company markets 1% shrinkage versus a 15-30% industry average, up to 25% cost savings versus traditional BPOs, 2x faster international team deployment, and 40% built-in surge capacity. Compliance posture spans SOC 2 Type 2, HIPAA, PCI-DSS, GDPR, CCPA, and the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks.

The go-to-market is sales-led enterprise and mid-market motion with direct 'Let's Talk' engagement; pricing combines hourly pay-for-productive-time and flexible managed-services subscription contracts with low baselines. Distribution is direct only — no self-serve or marketplace channels — and the company has not disclosed any institutional funding rounds, acquisitions, or parent-company relationships, operating as an independent, founder-controlled entity.

ModSquad firmographics

Firmographics
Name
ModSquad
Legal name
ModSquad, Inc.
Website
https://modsquad.com
Company type
Private
Founded year
2007
Operating status
Operating
Headcount range
1,001–5,000 employees
Short description
ModSquad is a privately held digital engagement company providing AI-augmented content moderation, customer support, trust & safety, security, and enterprise technology services to enterprise and government clients through a distributed workforce across 90+ countries and 55+ languages.
Ownership category
akta.pro rank

ModSquad industry classification

Industry
Product category
Digital Engagement Services
NAICS
Telephone Call Centers (56142), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
SIC
Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
akta.pro primary industry
Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
akta.pro secondary industries
Human Oversight, Review & Content Moderation Tooling (HDAAAMAH), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

Keywords

  • Digital engagement services
  • Content moderation services
  • Customer support outsourcing
  • Trust and safety services
  • Community management services

Where ModSquad is headquartered

Location

Headquarters

HQ city
Sacramento
HQ country
United States
HQ region
North America

Offices9 records

Markets served

ModSquad business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

  1. BPO Services (Hourly/FTE): Billing based on hourly usage or full-time equivalent arrangements. Clients pay for productive time only with no idle shifts or bench costs. 1% shrinkage vs 15-30% industry average indicates efficient resource utilization.
  2. Managed Services: Composable delivery model with flexible contracts and low baselines. Clients can scale up or down without renegotiating contracts.

Pricing tiers

ModelBillingPrice
Usage-basedPay-as-you-goHourly billing model - pay only for productive time
SubscriptionMonthlyFlexible contracts with low baselines

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

ModSquad product offering

Product offering

Core offering

ModSquad pairs composable AI technology with human expertise to deliver digital engagement services across four core solutions: Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company operates a distributed workforce across 90+ countries supporting 55+ languages for enterprise and mid-market clients.

Product overview

ModSquad is a products-and-services company providing four core solutions: Trust & Safety (content moderation, community management, AI safety), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company pairs composable AI technology with human expertise across a distributed workforce in 90+ countries, offering services in 55+ languages. Consulting is built into every solution area with AI capability at every layer.

Differentiator

Problem solved

Functional benefit

Products and services

  • Trust & Safety

Quantifiable outcome

  • Up to 25% cost savings compared to traditional BPOs
  • +3 more outcomes

Companies that use ModSquad

Customer profile

Named customers24 records

Segments4 records

Ideal customer profiles4 records

ModSquad technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature3 records

ModSquad partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

ModSquad competitors and assessment

Company assessment

Direct peers

  • TaskUs: TaskUs is a publicly traded digital outsourcing BPO specializing in customer experience, trust & safety, and content moderation for digital-native and enterprise clients. It is the closest publicly comparable peer to ModSquad's customer support and trust & safety segments.
  • TTEC: TTEC (formerly TeleTech) is a digital customer experience and CX technology company that combines managed CX services with its own CCaaS/AI platform. It is a direct peer offering AI-augmented outsourced support similar to ModSquad's Customer Support and Enterprise Technology solutions.
  • Transcom: Transcom is a global CX services BPO providing omnichannel customer support, content moderation, and trust & safety with work-at-home and nearshore delivery models. It is a direct peer offering distributed-workforce CX outsourcing comparable to ModSquad's core value proposition.
  • Arise Virtual Solutions: Arise operates a gig-based, distributed customer support platform that connects enterprises to a network of work-from-home agents. Its distributed contractor model and home-based delivery directly mirror ModSquad's 'Mods' approach, making it a direct peer.
  • SupportYourApp: SupportYourApp is an outsourced customer support provider specializing in tech and SaaS companies with multilingual 24/7 coverage. It is a direct peer competing for the same mid-market and enterprise CX workloads as ModSquad's Customer Support segment.

Broad incumbents

  • Concentrix: Concentrix is one of the largest global BPO/CCaaS providers offering customer experience, trust & safety, and AI-augmented support across dozens of languages and geographies. It competes head-to-head with ModSquad in enterprise CX RFPs but at materially larger scale.
  • Teleperformance: Teleperformance is the world's largest customer experience management BPO, with a sizable Trust & Safety and content moderation practice serving major digital platforms. It is a broad incumbent peer competing with ModSquad on global multilingual support capacity and federal/compliance-sensitive contracts.
  • Foundever: Foundever (formed from the merger of Sitel Group and Majorel) is a global CX and digital customer management BPO with multilingual omnichannel delivery and trust & safety capabilities. It is a broad incumbent peer with overlapping enterprise customer support offerings to ModSquad.
  • TELUS Digital: TELUS Digital (formerly TELUS International) is a large digital customer experience provider offering CX, trust & safety, content moderation, and AI data services across global delivery centers. It is a broad incumbent peer competing for the same enterprise and digital-platform contracts as ModSquad.

Emerging players

  • Cresta: Cresta is an AI-native agent-assist and autonomous contact center platform that provides real-time AI coaching and automation for human agents. It is an emerging player attacking the same 'AI + human' agent-assist layer that ModSquad's customer support offering relies on as a differentiator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

ModSquad social profiles

Digital presence

ModSquad compliance and trust

Trust signal

Compliance8 records

ModSquad financial estimates

Financial estimate

Revenue estimate

Valuation estimate

ModSquad leadership team

Management profile

Number of profiles

Profiles9 records

ModSquad subsidiaries and ownership

Company hierarchy

Subsidiaries5 records

ModSquad funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

ModSquad M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ModSquad

What does ModSquad do?

ModSquad pairs composable AI technology with human expertise to deliver digital engagement services across four core solutions: Trust & Safety (content moderation, community management, social operations), Customer Support (omnichannel, human-led with agentic AI), Security (Cubeless secure workspace with passkey authentication), and Enterprise Technology (composable, agentic software services). The company operates a distributed workforce across 90+ countries supporting 55+ languages for enterprise and mid-market clients.

Is ModSquad a public or private company?

ModSquad is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was ModSquad founded?

ModSquad was founded in 2007. It employs 1,001 to 5,000 people.

Where is ModSquad based?

ModSquad is headquartered in Sacramento, United States, in the North America region.

How does ModSquad make money?

Two revenue lines are on record. BPO Services (Hourly/FTE) is the primary driver. The others are managed Services.

Who are ModSquad's main competitors?

Direct peers on record are TaskUs, TTEC, Transcom, Arise Virtual Solutions and SupportYourApp. Broad incumbents are Concentrix, Teleperformance, Foundever and TELUS Digital. Cresta is listed as an emerging player.

Does ModSquad have an API?

No public API is recorded for ModSquad.

What industry is ModSquad in?

ModSquad's product category is Digital Engagement Services. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAMAH, Human Oversight, Review & Content Moderation Tooling. Its NAICS code is 56142 and its SIC code is 7371.

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Live signals
ModsquadHow to Plan Customer Support Needs for Product LaunchesModSquad offers customer support planning services for product launches, utilizing historical data and revenue forecasts to predict operational needs across various support channels. The company emphasizes its ability to provide scalable, cross-trained staffing to handle unpredictable demand spikes during new product introductions.PR NewswireMODSQUAD LEADS CUSTOMER EXPERIENCE INNOVATION WITH THE CREATION OF DEPARTMENT XModSquad, a global leader in outsourced customer experience services, announced the creation of Department X, a new organization dedicated to developing engaging experiences for clients, employees, and partners. CX industry veteran Rich Weil has been promoted from Senior Vice President of Operations to CXO to lead the new department, which will oversee quality services, client satisfaction, and best-in-class training for the company's global network of Mods. Founded in 2007, ModSquad positions Department X as a deepening of its investment in CX innovations, best practices, and services.PR NewswireMODSQUAD WINS GOLD GLOBEE® AWARD IN THE 2022 SALES, MARKETING, CUSTOMER SUCCESS, AND OPERATIONS AWARDSModSquad, a global provider of outsourced customer experience services, won a Gold Globee® Award for "Outstanding Solution for Customer Service" in the 2022 Sales, Marketing, Customer Success, and Operations Awards for its work with healthcare tech platform Kalderos. The award marks the fourth consecutive year ModSquad has received this recognition, and the company reports that its support solution drove improvements in CSAT scores, QA metrics, handle time, and contributed to an outbound client contact program. CEO Amy Pritchard cited this as validation of the company's remote CX model pioneered since 2007.PR NewswireMODSQUAD WINS 2022 STEVIE® AWARD FOR SALES AND CUSTOMER SERVICE FOR BEST CUSTOMER ENGAGEMENT INITIATIVEModSquad, a San Francisco-based outsourced customer experience services company, won a Silver Stevie® Award in the Best Customer Engagement Initiative category for its work supporting Children's Miracle Network Hospitals. The award was selected from over 2,300 nominations submitted by organizations across 51 nations and represents ModSquad's fifth Stevie Award recognition. The Stevie Awards judging committee praised ModSquad's scalable approach to moderation and customer engagement.PR NewswireModSquad Wins Globee® Award For Best Use Of Social Media In Customer ServiceModSquad, a global provider of on-demand customer experience services, won the Gold Globee® Sales and Customer Service Excellence Award in the "Best Use of Social Media in Customer Service" category. The award recognizes ModSquad's work providing 24/7 social media coverage for Dallas Fort-Worth International Airport, where its "Mods" engage passengers, monitor security concerns, and respond to real-time situations. ModSquad CEO Amy Pritchard stated that the recognition reinforces the company's commitment to innovative services and customer experience delivery.PR NewswireModSquad Wins 2021 Stevie® Award For Customer Service Outsourcing Provider Of The YearModSquad was named the 2021 Bronze Stevie Award winner in the Contact Center or Customer Service Outsourcing Provider of the Year category. The award recognizes the company's modern approach to customer support and its effective response to the COVID-19 crisis.SlackWhy Guru, ModSquad and Sisense rely on Slack Connect for secure collaborationThree companies—Guru, ModSquad, and Sisense—are profiled as users of Slack Connect, a secure messaging platform designed as an alternative to email for external collaboration with board members, clients, and partners. The article highlights that 90% of cyberattacks are linked to email phishing, citing data from Cybersecurity Ventures, underscoring the growing cybersecurity risks that enterprise communication tools aim to address. This case study serves as a promotional showcase of Slack Connect's enterprise security features across these organizations.PR NewswireModSquad Promotes Izzy Neis To Head Of DigitalModSquad announced the promotion of Izzy Neis to Head of Digital, a role overseeing digital moderation, community management, social media, and strategy. Neis joined ModSquad in 2012 as Director of Digital Engagement and brings over 15 years of experience in online community management and digital safety. This is a routine internal promotion announcement from the global digital engagement services provider.PR NewswireModSquad Wins 2020 Stevie® Award For Customer Service Outsourcing Provider Of The YearModSquad was awarded the 2020 Silver Stevie® Award in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing Provider of the Year. The judges recognized the company's 'ModSourcing' model and its multilingual customer support capabilities as a great model of business with strong global impact.PR NewswireModSquad Wins 2019 Silver Stevie® Award For Sales & Customer ServiceModSquad, a global provider of on-demand digital engagement services, won the 2019 Silver Stevie Award in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing Provider of the Year. The award was presented at a gala on February 22 at Caesars Palace in Las Vegas, where over 700 executives attended and more than 2,700 nominations from 45 nations were evaluated across 93 categories. The Stevie Awards judges cited ModSquad's customer support, moderation, social, and community services as an innovative approach to outsourcing.