Medical Motor Service

What Medical Motor Service does

Medical Motor Service is a Rochester, NY-based non-profit organization (501(c)(3)) that provides specialized door-to-door paratransit services to children, adults, and seniors with disabilities and other mobility-limiting conditions throughout Monroe County. Founded in 1918 and operating from an 18,000 sq ft facility at 608 S. Clinton Ave since 2007, the organization runs an in-house fleet with dedicated maintenance capability and dispatches drivers trained to serve medically and developmentally vulnerable populations. Per recent disclosure, the organization delivers approximately 400,000 trips annually to over 6,000 individual riders (an older figure cites 143,000 trips to 4,000 residents, indicating material growth).

The organization's revenue model is diversified across four streams: (1) fee-for-service / contracted transportation paid through government programs including the Monroe County Office for the Aging (contract partner since 1978) and likely Medicaid-administered medical transport; (2) philanthropic contributions from individual donors and foundations, including recent grants from the Golisano Foundation ($100,000, Feb 2024) and the O'Reilly Automotive Foundation ($25,000, Feb 2026); (3) United Way allocations (partner since 1946); and (4) ancillary fleet-maintenance services provided to other regional non-profits. The organization is a member agency of the Al Sigl Community of Agencies (since 1968), embedding it within Rochester's broader human-services consortium.

Operationally, Medical Motor Service is structured as a community-scale paratransit provider with 51-100 employees, a board governance structure (President Patricia M. Woods, VP Kevin Halpin, Treasurer Josh Pryor, Secretary Christopher Trageser), and senior operational leadership including a Development Director (Patrick McGrath) and Fleet Manager (Rick Ott). The organization was recognized with the NYS DOT Outstanding Specialized Transportation Service Award in 2008. There is no indication of proprietary technology, AI/ML capabilities, or geographic expansion beyond Monroe County in the available data.

Name

Medical Motor Service

Legal name

Medical Motor Service of Rochester and Monroe County, Inc.

Website

https://mmsnys.org

Company type

Private

Founded year

1918

Operating status

Operating

Headcount range

51–100 employees

Short description

Medical Motor Service is a Rochester, NY non-profit providing specialized paratransit transportation to children, adults, and seniors with disabilities across Monroe County, delivering roughly 400,000 trips annually to 6,000+ riders through government contracts, United Way funding, donations, and ancillary fleet-maintenance services.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation

NAICS

Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (624120)

SIC

Transportation Services (4700), Services-Health Services (8000)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ)

akta.pro secondary industries

Non-Emergency Medical Transportation (NEMT) (HSABAOAA), Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)

Keywords

• Non-emergency medical transportation
• Wheelchair accessible transit
• Senior transportation services
• Specialized mobility services
• Fleet maintenance services

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Donations and Charitable Contributions: Medical Motor Service operates as a nonprofit organization relying heavily on financial contributions and volunteer assistance from the public. The organization has been serving the community for over 100 years through charitable support.
2. United Way Funding: Became a United Way Agency in 1946 and has continued to receive support from that source for non-emergency transportation needs
3. Fleet Services for Other Organizations: Provides shop services including preventive maintenance, diagnostics, repairs, and NYS inspections to nonprofit agencies and fleet operators for a fee
4. Government Contracts: Provides coordinated transportation services through contracts with Monroe County Office for the Aging since 1978

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Medical Motor Service is a nonprofit organization that provides specialized, wheelchair-accessible transportation services to children, adults, and seniors with disabilities and other special needs in the Monroe County, NY area. It complements its passenger transportation service with a full-service fleet maintenance operation that serves other nonprofit agencies, and operates the Independence Program to deliver subsidized rides to low-income riders.

Product overview

Medical Motor Service is a nonprofit organization operating as a single unified service offering specialized medical transportation for individuals with disabilities, special needs, and seniors. The core service provides approximately 143,000 trips annually to over 4,000 Rochester area residents. The organization complements its transportation services with an Independence Program that subsidizes transportation costs for low-income individuals. Additionally, they offer Fleet Maintenance Services as a secondary offering, providing their specialized vehicle maintenance expertise to other nonprofit organizations and fleet operators.

Differentiator

Problem solved

Functional benefit

Products and services

• Specialized Medical Transportation Services

Quantifiable outcome

• 400,000 trips per year to 6,000+ area residents
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• New York State Department of TransportationflagshipStrategic or Co-development Partner · 1 January 2008In 2008, Medical Motor Service was awarded the Outstanding Specialized Transportation Service Award from the New York State Department of Transportation in recognition of its collaborative and innovative programs that address the need for specialized transportation for persons with disabilities and the elderly.
• Monroe County Office for the AgingcoreStrategic or Co-development Partner · 1 January 1978In 1978, Medical Motor Service began the first coordinated transportation service through a contract with the Monroe County Office for the Aging. This service, still in effect today, transports older people to area senior centers for meals and social services. The contract unified the transportation service of many local senior centers with one operator.
• Al Sigl Community of AgenciescoreStrategic or Co-development Partner · 1 January 1968Medical Motor Service became a founding partner of the Al Sigl Center (now the Al Sigl Community of Agencies) in 1968 and expanded its services to meet the unique needs of its partner agencies. This partnership supports a network of organizations serving individuals with disabilities.
• United WaycoreStrategic or Co-development Partner · 1 January 1946Medical Motor Service became a United Way Agency in 1946 and has continued to receive support from that source for the non-emergency transportation needs of children, adults, and senior citizens. This is a foundational partnership that has sustained the organization's operations for nearly 80 years.

Scale indicators6 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Modivcare (formerly LogistiCare): Largest U.S. non-emergency medical transportation (NEMT) manager and personal care services broker, contracting with state Medicaid programs and managed care plans. Comparable to MMS in providing NEMT to Medicaid and elderly/disabled populations, but operating as a large national incumbent rather than a regional nonprofit.
• MTM (Medical Transportation Management): Major NEMT broker managing Medicaid and Medicare transportation for state agencies and health plans across dozens of states. Comparable to MMS in serving the same end-rider populations (seniors, disabled, Medicaid), but as a scaled national broker rather than a local direct provider.
• American Medical Response (AMR): Nation's largest medical transport company providing both emergency ambulance and non-emergency medical transportation, including wheelchair van services. Overlaps with MMS in NEMT and accessible transport service lines, but AMR is a large national for-profit operator.

Emerging players

• Lyft Healthcare: Ride-share platform's healthcare/NEMT line partnering with Medicaid plans, hospitals, and brokers to provide non-emergency medical rides. Comparable to MMS in addressing NEMT demand but via app-based tech-enabled dispatch rather than a local direct fleet model.
• Uber Health: Healthcare-focused arm of Uber providing non-emergency medical transportation services to health plans, hospitals, and clinics. Competes for the same Medicaid and senior transportation demand as MMS, but via a tech platform rather than dedicated accessible vehicles.
• Roundtrip: Tech-enabled NEMT booking platform connecting patients to transportation providers, including rideshare, NEMT, and medical sedan options. Comparable to MMS in the NEMT and patient transport space but operating as a software/coordination layer rather than as a direct fleet operator.
• Ride Health: Healthcare transportation platform coordinating NEMT for health systems, ACOs, and payers with a network of vetted transportation providers. Comparable in serving the same NEMT rider population, but as a tech-enabled broker rather than a direct service operator.

Regional players

• People Inc. (Western New York): Western New York-based nonprofit providing residential, day, and community services for individuals with developmental and intellectual disabilities. Comparable to MMS as a fellow Western NY human-services nonprofit serving overlapping disability populations, with similar county and state contract funding.
• Lifespan of Greater Rochester: Rochester-area nonprofit providing services for older adults and caregivers, including senior transportation programs. Directly comparable to MMS as a regional nonprofit serving Monroe County seniors with transportation and care access support.

Direct peers

• Independent Living for Seniors (ILS): National network of senior NEMT and assisted transportation providers delivering door-to-door, wheelchair-accessible rides for older adults and persons with disabilities. Closely comparable to MMS in mission, customer base, and service model — providing specialized non-emergency rides on a nonprofit/community basis.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MedicalMotors
• Facebookfacebook.com/medicalmotorservice
• LinkedInlinkedin.com/company/medical-motor-service-of-rochester-and-monroe-county-inc-
• Instagraminstagram.com/medicalmotors

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds2 records

Investors2 records

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medical Motor Service