Service Coordination
Service Coordination, Inc. is a Maryland nonprofit founded in 2005 that provides person-centered case management and support planning to 16,000+ individuals with disabilities, older adults, and those with complex medical needs across Southern, Central, and Western Maryland under Maryland DDA and Medicaid contracts.
- Company typePrivate
- Founded2005
- HeadquartersFrederick, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Service Coordination does
Service Coordination, Inc. (SCI) is a Maryland-based nonprofit founded in 2005 that delivers person-centered case management and support services to individuals with intellectual and developmental disabilities, older adults, and people with complex medical needs across the Southern, Central, and Western regions of Maryland. SCI's core service portfolio comprises Coordination of Community Services (CCS), delivered under contract with the Maryland Developmental Disabilities Administration; Supports Planning Services (SPS), delivered through Maryland's Medicaid programs; and an Information and Referrals program operated under a newly established Community Engagement / Individual & Family Navigation initiative. These services are unified under a Person-Centered Planning approach guided by the Charting the LifeCourse (CtLC) framework, in which SCI is a distinguished affiliate.
The organization operates with a fully mobile workforce of more than 1,000 team members, with offices in Frederick and Owings Mills, Maryland, and supports more than 16,000 individuals annually. SCI is accredited by the Standards for Excellence Institute, has received the NBRI Circle of Excellence Award for customer experience, and has been named a Top Workplace by the Baltimore Sun (three consecutive years, 2025), The Washington Post (2025), and USA Today (2026). The organization is governed by a Board of Directors chaired by John Halley and led by President and CEO John Dumas (USMC Ret.), who oversees finance, operations, human resources, and strategic growth.
Revenue is generated almost entirely through government contracts and Medicaid-funded service agreements with the Maryland DDA and Maryland Medicaid, with no private-pay, commercial, or grant-funded segments disclosed. The underlying platform is a case management and person-centered planning system integrated with Maryland state systems; in 2025 SCI refreshed its website in partnership with Wire Media to achieve WCAG 2.2 AAA accessibility. SCI has no disclosed parent company, no external equity investors, and no M&A activity, consistent with its nonprofit operating model.
Service Coordination firmographics
Firmographics- Name
- Service Coordination
- Legal name
- Service Coordination, Inc.
- Website
- https://servicecoord.org
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Service Coordination, Inc. is a Maryland nonprofit founded in 2005 that provides person-centered case management and support planning to 16,000+ individuals with disabilities, older adults, and those with complex medical needs across Southern, Central, and Western Maryland under Maryland DDA and Medicaid contracts.
- Ownership category
- akta.pro rank
Service Coordination industry classification
Industry- Product category
- Disability Case Management Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)
- akta.pro secondary industries
- Crisis Intervention & Emergency Planning/Response Coordination (HSABAIAN), Disability & Chronic Condition Care Coordination (EDALAFAI)
Keywords
Where Service Coordination is headquartered
LocationHeadquarters
- HQ city
- Frederick
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Service Coordination business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Contract Revenue (DDA): SCI partners with the Maryland Developmental Disabilities Administration (DDA) to provide Coordination of Community Services (CCS) for people with intellectual and developmental disabilities. Revenue is derived from government contracts funded through state Medicaid programs.
- Medicaid-Funded Services: SCI provides Supports Planning Services (SPS) to individuals with complex medical needs through Maryland's Medicaid programs, generating revenue through government-funded healthcare contracts.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Service Coordination product offering
Product offeringCore offering
Service Coordination, Inc. (SCI) is a Maryland-based nonprofit that delivers person-centered case management and support services to individuals with intellectual and developmental disabilities, older adults, and individuals with complex medical needs. Its core offerings include Coordination of Community Services (CCS) under contract with the Maryland Developmental Disabilities Administration, Supports Planning Services (SPS) funded through Maryland Medicaid, and Information and Referrals through its Community Engagement program, all unified by a Person-Centered Planning framework. Services are delivered through a fully mobile workforce that meets individuals at home or in the community across the Southern, Central, and Western Regions of Maryland.
Product overview
Service Coordination, Inc. (SCI) offers a unified portfolio of person-centered case management and support services for individuals with disabilities, older adults, and those with complex medical needs in Maryland. The core offerings consist of Coordination of Community Services (CCS), which partners with Maryland's Developmental Disabilities Administration; Supports Planning Services (SPS) delivered through Medicaid programs; and Information and Referrals via the Community Engagement program. These services are unified under a Person-Centered Planning approach guided by the Charting the LifeCourse framework, providing comprehensive support across daily life, employment, community living, healthy living, safety, social engagement, and advocacy.
Differentiator
Problem solved
Functional benefit
Products and services
- Coordination of Community Services (CCS) Partnership-based case management service delivered under contract with the Maryland Developmental Disabilities Administration (DDA), providing coordination services for people with intellectual and developmental disabilities and their families and helping them access resources and support services.
- Supports Planning Services (SPS) Medicaid-funded service that provides Supports Planners who work closely with individuals with complex medical needs, their families, and caregivers to create and implement personalized plans that promote health, independence, and quality of life.
- Information and Referrals Community Engagement program and Individual & Family Navigation initiative that provides education, information, and referral services to unserved and underserved populations, helping bridge gaps in access to essential services.
- Person-Centered Planning A distinguished affiliate offering of the Charting the LifeCourse (CtLC) framework that guides person-centered support, recognizing individuals as part of dynamic family systems and helping them live their vision of a good life through integrated supports.
Quantifiable outcome
- Supporting more than 16,000 individuals across Maryland
- +2 more outcomes
Companies that use Service Coordination
Customer profileNamed customers8 records
Segments1 record
Ideal customer profiles3 records
Service Coordination technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Service Coordination partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, supporting and minor.
- Maryland Developmental Disabilities Administration (DDA)coreSCI partners with the Maryland DDA to provide Coordination of Community Services (CCS) for people with intellectual and developmental disabilities and their families. This is a formal government partnership that forms the core of SCI's service delivery model.
- Maryland Medicaid ProgramscoreSCI provides Supports Planning Services (SPS) to individuals with complex medical needs through Maryland's Medicaid programs. Supports Planners work closely with individuals, families, and caregivers to create and implement personalized care plans.
- Blind Industries and Services of Maryland (BISM)supportingConnected Calvin to BISM for services supporting his independence after vision loss, including resources for braille education.
- Maryland Division of Rehabilitation Services (DORS)supportingSCI connects individuals to DORS for long-term supports and employment services. Calvin was connected to DORS for rehabilitation services.
- Division of Rehabilitation Services (DORS)supportingKatrell works closely with DORS and is actively learning to navigate new environments and opportunities through this partnership.
- Community First Choice ProgramsupportingKatrell's mother serves as his full-time care provider through this Maryland community-based program.
- Shura, Inc.supportingAndre's Employment Program Manager from Shura, Inc. supported his journey from inspiration to art exhibition.
- AlliancesupportingGwyenthan receives employment services through Alliance as part of his support network.
- The ChimessupportingGwyenthan receives personal support services from The Chimes as part of his comprehensive support network.
- Charting the LifeCourse (CtLC)coreSCI is a distinguished affiliate of Charting the LifeCourse, a framework that guides their person-centered approach. The framework recognizes that individuals are part of dynamic family systems and helps create personalized life plans.
- Wire MediasupportingSCI partnered with Wire Media to refresh their website, with accessibility as the primary driver. Wire Media brought in WebAIM for accessibility reviews and testing.
- SafeLinkminorBarbara was connected to SafeLink for mobile phone service through the National Verifier program.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Service Coordination competitors and assessment
Company assessmentBroad incumbents
- BrightSpring Health Services: Public, large-scale provider of home and community-based services including developmental disability case coordination. Comparable service lines (HCBS, IDD) at meaningfully larger scale across many states.
- Sevita Health (formerly The MENTOR Network): National provider of home and community-based services for individuals with intellectual and developmental disabilities, including case management and supports planning. Comparable population served, with national reach exceeding SCI's.
- The Arc of the United States: National umbrella organization representing people with intellectual and developmental disabilities, with state chapters delivering case management and family navigation. Comparable population and service philosophy, broader national scope.
- Bayada Home Health Care: Large nonprofit home health and assistive services provider operating across the U.S. Overlaps with SCI's in-home support planning and Medicaid-funded personal care, but with broader medical focus.
Direct peers
- The Arc of Maryland: State-level chapter of The Arc, providing advocacy, case management, and family support for individuals with intellectual and developmental disabilities across Maryland. Directly comparable to SCI's CCS and information/referral mandate in the same state.
- Chimes (Chimes Family of Services): Mid-Atlantic nonprofit providing services to individuals with intellectual and developmental disabilities, including case management and personal support. Referenced as an SCI network partner; comparable mission, population, and service mix.
- Merakey: Large nonprofit human services organization operating across the Mid-Atlantic and beyond, delivering case management, behavioral health, and developmental disability services. Closely comparable operating model and target population.
Others
- Centene Corporation: Major Medicaid managed care insurer operating in Maryland (through subsidiaries). Acts as a payor counterpart to SCI's provider role; relevant ecosystem participant shaping Medicaid rates and contract terms.
- Maryland Department of Disabilities (MDOD): State agency coordinating disability policy and services in Maryland. Functions as both a contracting partner and a referral source for SCI; comparable constituency with regulator/government role.
Regional players
- Carelon Health (formerly CareCentrix/Aspects): Care coordination and care management provider within Elevance Health, serving Medicaid and complex-needs populations. Comparable care coordination function, with national rather than Maryland-specific footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Service Coordination social profiles
Digital presenceService Coordination compliance and trust
Trust signalCompliance6 records
Service Coordination financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Coordination leadership team
Management profileNumber of profiles
Profiles17 records
Service Coordination funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Coordination M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Coordination
What does Service Coordination do?
Service Coordination, Inc. (SCI) is a Maryland-based nonprofit that delivers person-centered case management and support services to individuals with intellectual and developmental disabilities, older adults, and individuals with complex medical needs. Its core offerings include Coordination of Community Services (CCS) under contract with the Maryland Developmental Disabilities Administration, Supports Planning Services (SPS) funded through Maryland Medicaid, and Information and Referrals through its Community Engagement program, all unified by a Person-Centered Planning framework. Services are delivered through a fully mobile workforce that meets individuals at home or in the community across the Southern, Central, and Western Regions of Maryland.
Is Service Coordination a public or private company?
Service Coordination is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Service Coordination founded?
Service Coordination was founded in 2005. It employs 251 to 500 people.
Where is Service Coordination based?
Service Coordination is headquartered in Frederick, United States, in the North America region.
How does Service Coordination make money?
Two revenue lines are on record. Government Contract Revenue (DDA) is the primary driver. The others are medicaid-Funded Services.
Who are Service Coordination's main competitors?
Broad incumbents on record are BrightSpring Health Services, Sevita Health (formerly The MENTOR Network), The Arc of the United States and Bayada Home Health Care. Direct peers are The Arc of Maryland, Chimes (Chimes Family of Services) and Merakey. Others are Centene Corporation and Maryland Department of Disabilities (MDOD). Carelon Health (formerly CareCentrix/Aspects) is listed as a regional player.
Does Service Coordination have an API?
No public API is recorded for Service Coordination.
What industry is Service Coordination in?
Service Coordination's product category is Disability Case Management Services. Its primary akta.pro industry code is EDAKANAM, Interagency Coordination & Case Management (VR, DD, Medicaid Waivers), with a secondary code of HSABAIAN, Crisis Intervention & Emergency Planning/Response Coordination. Its NAICS code is 624120 and its SIC code is 8300.