Arc of Monroe County

Name

Arc of Monroe County

Legal name

The Arc of Monroe

Website

https://arcmonroe.org

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431), Residential Intellectual and Developmental Disability Facilities (62321)

SIC

Services-Social Services (8300), Services-Employment Agencies (7361)

akta.pro primary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Developmental disability services
• Supported employment services
• Residential disability care
• Day habilitation programs
• Disability advocacy support

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Funding (Medicaid/OPWDD): Services are primarily funded through Medicaid, NYS Office for People with Developmental Disabilities (OPWDD), Social Security, and other government resources. Approximately 99% of eligible individuals receive funded services.
2. Foundation Grants: Philanthropic funding from foundations to support specific initiatives such as the Aging With Grace, Aging In Place campaign
3. Social Enterprise Revenue: Revenue from ArcDeli catering and food service operations, ArcWorks manufacturing services

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels12 records

Core offering

The Arc of Monroe provides residential, day habilitation, supported employment, clinical health, life planning, and youth and family services to more than 1,500 people with intellectual and developmental disabilities across 42 locations in Monroe County, NY. The organization operates social enterprise businesses (ArcDeli catering, ArcWorks manufacturing) that provide vocational training and employment, alongside the Job Path supported employment agency and the Arc Advance professional training academy.

Product overview

The Arc of Monroe is a nonprofit service organization providing a comprehensive portfolio of programs and services for people with intellectual and developmental disabilities (IDD). The organization operates as a multi-service provider with distinct divisions including core residential, day habilitation, employment, and health services, alongside social enterprise businesses (ArcDeli, ArcWorks), professional development (Arc Advance, Arc Advance Academy), and advocacy initiatives (Arc Alliance). The portfolio spans over 42 locations across Monroe County, supporting approximately 1,500 people through residential services, day programs, employment placement via Job Path, clinical health services, youth and family support, and community integration programs. The organization's social enterprises provide vocational training while generating revenue, and their training academies represent a unique service offering in New York State.

Differentiator

Problem solved

Functional benefit

Brands

• Arc Advance: Leadership and professional development training services offering EQ coaching, workplace culture strengthening, and professional skills training for organizations and professionals.
• ArcDeli
• ArcWorks
• Job Path
• Arc Alliance
• Arc Health Services
• Arc Advance Academy

Products and services

• Residential Services Residential support across 29 certified options including group homes and supported apartments, with Direct Support Professionals acting as life educators and mentors for independence. Designed for people with intellectual and developmental disabilities in Monroe County.
• Day Habilitation Day programs providing opportunities to learn new skills, build friendships, and engage in community, including specialized programs for older adults, autism support, and community arts connections.
• Job Path Supported Employment Monroe County's largest supported employment agency providing job placement, training, and ongoing coaching for over 400 people with various disabilities across employer partners including Wegmans, Home Depot, URMC, and others.
• Employment Readiness Services Pre-employment preparation including skills evaluation, readiness training, placement, and ongoing job coaching, alongside pre-vocational services and programs like Project SEARCH, SELF at Strong, and LifePrep@Naz.
• Arc Health Services (Article 16 Clinic) Out-patient clinic serving over 700 people annually from Western and Central New York, providing nutrition, occupational therapy, physical therapy, psychiatric care, social work counseling, speech therapy, and therapy groups.
• Life Planning Services Comprehensive life planning including self-direction with FI and broker services, guardianship, and health homes care management to support care coordination and Medicaid Service Coordination.
• Youth & Family Services Services for people under age 21 including behavior management, family reimbursement, ROC Your Flight travel training, respite recreation, and support for families caring for loved ones with disabilities.
• ArcDeli Full-service catering business and on-site cafeteria at multiple locations, employing people from The Arc of Monroe interested in food industry work and offering breakfast, lunch, take-out, delivery, and catering.
• ArcWorks ISO 9001:2008 registered manufacturing services division partnering with companies to provide value-driven, high-quality production while offering people supported competitive employment and independent living skills.
• Arc Advance Leadership and professional development training program offering courses on courageous conversations, effective communication, trauma-informed care, change management, and EQ coaching for organizations and professionals.
• Arc Advance Academy First-of-its-kind training center in New York State with a fully functional mock home (kitchen, laundry, bedroom, bathroom), classroom space, and a virtual reality lab for hands-on Direct Support Professional training.

Quantifiable outcome

• People supported average 7 years of employment retention in typically high-turnover positions
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

23 partnerships are on record, tiered core and minor.

• URMC (University of Rochester Medical Center)coreStrategic or Co-development PartnerHost site for Project SEARCH internship program, providing employment training for people with developmental disabilities in healthcare settings.
• Wegmans Food MarketscoreStrategic or Co-development PartnerEmployment partner where program participants have been placed, with people supported achieving positions in various departments.
• Crickler Vending CompanycoreStrategic or Co-development PartnerHost for internship programs; hired 5 people from the program as motivated, quality employees. Provides realistic work tasks for Community Workplace Assessments.
• DelMonte Hotel GroupcoreStrategic or Co-development PartnerPartner in Adult Project SEARCH, providing one-year internship program for people with developmental disabilities.
• Asbury First United Methodist ChurchminorStrategic or Co-development PartnerHost for Community Workplace Assessments; provides office support opportunities for people supported.
• RG&E (Rochester Gas & Electric)coreStrategic or Co-development PartnerPartnership called Investment Recovery Program creating inclusive job opportunities for people with disabilities.
• The Arc New YorkcoreStrategic or Co-development PartnerParent organization. The Arc of Monroe is a chapter of The Arc New York. 37 Arc chapters serve more than 60,000 New Yorkers statewide.
• The Arc of the United StatescoreStrategic or Co-development PartnerNational organization. The Arc of Monroe is a chapter of the nation's largest volunteer group solely dedicated to improving lives of people with developmental disabilities.
• Nazareth CollegecoreStrategic or Co-development PartnerLifePrep@Naz program - four-year college experience for students with disabilities in collaboration with Victor School District.
• Rochester Institute of TechnologycoreStrategic or Co-development PartnerRIT Enrichment Program - one week summer college experience allowing individuals to take classes of interest. First and longest-running program of its kind in New York State.
• University of RochestercoreStrategic or Co-development PartnerURMC hosts Project SEARCH program for employment training in healthcare settings.
• ACCES-VRcoreChannel Partner/ Reseller/ DistributorAdult Career and Continuing Education Services provides vocational rehabilitation services. Referrals to Job Path occur through ACCES-VR. Provides wage reimbursements for employers.
• OPWDD (Office for People with Developmental Disabilities)coreChannel Partner/ Reseller/ DistributorCoordinates services for people in New York with developmental disabilities. The Arc of Monroe is one of the nonprofit agencies that OPWDD oversees.
• Bryant and Stratton CollegeminorStrategic or Co-development PartnerPartnership to grow the workforce through DSP-in-Training program.
• City of RochestercoreStrategic or Co-development PartnerHost site for City Project SEARCH in partnership with ACCES-VR, RCSD, and The Arc of Monroe.
• Monroe 2-Orleans BOCESminorStrategic or Co-development PartnerEducational partner in Project SEARCH program.
• Finger Lakes DDROminorStrategic or Co-development PartnerDevelopmental Disabilities Regional Office partner in Project SEARCH program.
• Strong Center for Developmental DisabilitiescoreStrategic or Co-development PartnerPartner in Rochester's first Project SEARCH program and SELF at the Strong museum program.
• AutismUpminorStrategic or Co-development PartnerPartner in SELF at the Strong program designed specifically for people with autism.
• Monroe One BOCESminorStrategic or Co-development PartnerPartner in SELF at the Strong program for employment readiness.
• TSA (Transportation Security Administration)minorStrategic or Co-development PartnerROC Your Flight program - partnership to help prepare individuals with IDD for flying through the Greater Rochester International Airport.
• The Arc OntariocoreStrategic or Co-development PartnerPartner in Over the Edge rappelling fundraiser; both organizations continue empowering people with IDD to access vital services.
• Community Partners (RAEN, YMCA, St. Ann's, Archival Methods)minorStrategic or Co-development PartnerVarious employment partners providing job opportunities for people with disabilities across industries including elder care, environmental services, customer service, and more.

Scale indicators8 records

Recent moves13 records

Expansion highlights5 records

Direct peers

• The Arc of Ontario: A neighboring Arc chapter already partnered with Arc of Monroe on the Over the Edge fundraising event, providing similar residential, day, and employment services for people with IDD in Ontario County — closely comparable in mission and program design.
• RHA Health Services: A multi-state nonprofit provider of residential, day, employment, and behavioral health services for people with intellectual and developmental disabilities. Comparable in operating model and program design, though operating across multiple states rather than a single county.
• AHRC NYC: AHRC NYC is one of New York's largest nonprofit providers of services for people with intellectual and developmental disabilities, operating residential, day, employment, and clinic programs across the five boroughs — directly comparable in service mix, scale, and chapter affiliation.
• LifeStream Services: Indiana-based nonprofit providing residential, day, employment, and behavioral health services for people with developmental disabilities. Comparable in being a multi-program regional IDD nonprofit of similar scale, with comparable reliance on Medicaid waiver funding.

Broad incumbents

• BrightSpring Health Services: Publicly traded provider of home and community-based health services including IDD services, pharmacy, and behavioral health. Operates a similar IDD service mix (residential, day, employment, behavioral) and serves as a scaled reference point for the IDD services business model.
• Sevita Health (formerly The MENTOR Network): One of the largest national providers of home and community-based services for people with intellectual and developmental disabilities, autism, and brain injury. Comparable in operating model (residential, day, supported employment, clinic services) but at significantly greater national scale.
• Easterseals: National nonprofit organization providing disability services including employment, residential, and community-based supports for people with IDD and other disabilities. Comparable in mission and many service lines, though broader in scope (also serving veterans, seniors, and broader disability populations).
• The Arc New York: The state-level parent organization of Arc of Monroe, coordinating 37 chapters serving more than 60,000 New Yorkers with IDD. Comparable as the broader system of which Arc of Monroe is a chapter, with overlapping services and shared advocacy.
• The Arc of the United States: National parent organization of all Arc chapters including Arc of Monroe, the largest US volunteer group solely dedicated to improving lives of people with developmental disabilities. Comparable in mission and brand, though operating as a national advocacy and federation rather than a direct service provider.
• Volunteers of America: Large national nonprofit providing a broad portfolio of human services including housing, behavioral health, and disability services, with comparable IDD programs in multiple states. Comparable as a multi-state, multi-service nonprofit human services provider, though broader in scope than a dedicated IDD chapter.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ArcofMonroe
• YouTubeyoutube.com/arcmonroe1
• Facebookfacebook.com/ArcofMonroe
• LinkedInlinkedin.com/company/arc-of-monroe-county
• Instagraminstagram.com/arcmonroe
• TikToktiktok.com/@thearcofmonroe

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors2 records

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arc of Monroe County