Humility Homes & Services

What Humility Homes & Services does

Humility Homes & Services, Inc. (HHSI) is a 501(c)(3) nonprofit organization headquartered in Davenport, Iowa, that operates a coordinated continuum of housing and supportive services aimed at ending homelessness in the greater Quad Cities region (Scott County, IA and Rock Island County, IL). The organization traces its origins to the Congregation of the Humility of Mary, was incorporated in 1990 as Humility of Mary Housing, Inc., absorbed an emergency shelter in 2008, and adopted its current name following a 2018 merger. Its service portfolio includes an 88-bed low-barrier emergency shelter, street outreach, rapid rehousing, permanent supportive housing, Mission-Focused Affordable Housing for households ineligible for federal assistance, and specialized Veterans Programs spanning an 8-county VA Encatchment Area. HHSI also operates the Fresh Start Thrift Store and Corner Closet Donation Center at 522-525 Fillmore St as both fundraising arms and direct-aid points.

The business model is a hybrid of grants, donations, and earned income. Funding streams include individual and corporate donations, grants from foundations and federal housing programs (SSVF, Grant Per Diem, Permanent Supportive Housing, Rapid Rehousing), rental income from 152 Mission-Focused Affordable Housing units at HUD-Fair-Market-Rent-capped rates, and thrift store revenue. Customer/government counterparties include the VA, Continuum of Care-funded programs, the U.S. Department of Housing and Urban Development, the Doris & Victor Day Foundation, and endowed relationships with Quad Cities Community Foundation and Moline Regional Community Foundation. HHSI reports serving approximately 1,471 persons annually with 42% of participants exiting to permanent homes.

Operations are supported by a five-person C-suite (CEO Ashley Velez-Hagler, CFO, CPO, COO, CDO), supervisors across each program line, and 11-50 total employees. There is no proprietary technology stack; HHSI relies on Squarespace for its web presence, PayPal/Venmo for payments, and GetMaintainX for tenant maintenance requests. Strategic partners span healthcare (Community Health Care), faith networks, two community foundations, the Quad Cities Housing Council, and academic institutions including Palmer College and St. Ambrose University.

Name

Humility Homes & Services

Legal name

Humility Homes and Services, Inc.

Website

https://humilityhomes.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Humility Homes & Services is a 501(c)(3) nonprofit in Davenport, Iowa, operating an 88-bed emergency shelter, 152 affordable housing units, and veterans' housing programs to end homelessness in the Quad Cities region.

Ownership category

akta.pro rank

Product category

Homeless and Social Services Housing

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Disability Services & Independent Living Support (BPAGACAG), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

Keywords

• Homeless services
• Emergency shelter operations
• Affordable housing programs
• Rapid rehousing services
• Supportive housing

Headquarters

HQ city

Davenport

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Donations and Charitable Contributions: The organization relies heavily on individual donations, corporate sponsorships, and charitable contributions from the community. Donors can give online, through planned giving, or via various fundraising events.
2. Thrift Store Revenue: The Fresh Start Thrift Store generates revenue through resale of donated items. Sales play a crucial role in funding programs and services, complementing restricted grants.
3. Government Grants and Housing Assistance: Federal programs including Permanent Supportive Housing, Rapid Rehousing, and Veterans Services Programs provide funding. Programs like SSVF (Supportive Services for Veteran Families) offer financial assistance.
4. Rental Income: Mission-Focused Affordable Housing rentals generate income from tenants. Rents are based on square footage and do not exceed HUD-established Fair Market Rent.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Humility Homes & Services operates a full continuum of housing programs for individuals and families experiencing homelessness in the Quad Cities area, including an 88-bed low-barrier emergency shelter, street outreach, rapid rehousing, permanent supportive housing, veterans-specific housing, and Mission-Focused affordable housing across 152 units. Services are accessed at no charge through a Coordinated Entry system, and the organization supplements its programs with a public thrift store (Fresh Start) and a participant-only donation center (Corner Closet). The organization is funded primarily through donations, government grants, and thrift store revenue as a 501(c)(3) nonprofit.

Product overview

Humility Homes & Services, Inc. (HHSI) is a nonprofit organization offering a coordinated continuum of housing and supportive services to end homelessness in the greater Quad Cities area. The organization operates emergency shelter programs (an 88-bed low-barrier shelter), street outreach, rapid rehousing, permanent supportive housing, and veteran-specific housing programs. Additionally, HHSI operates Mission Focused Housing with 152 affordable rental units across various properties. The organization also runs retail operations including the Fresh Start Center Thrift Store and Corner Closet Donation Center, which support program funding and provide essential goods to participants. All services are accessible through Coordinated Entry, a standardized assessment and referral system.

Differentiator

Problem solved

Functional benefit

Brands

• Community Is Us: Capital campaign for property improvements, shelter upgrades, and program staffing.
• Fresh Start Center
• Corner Closet
• Fresh Start Resale Shop
• HHSI Programs

Products and services

• Street Outreach Community outreach program providing emergency supplies such as water, hygiene products, and blankets to individuals living unsheltered in the Quad Cities. Outreach navigators build relationships with unhoused individuals to understand and address barriers to housing.
• Emergency Shelter An 88-bed, low-barrier, year-round emergency shelter operating on a housing-first model, located at 1016 W 5th St., Davenport, Iowa. It is the Quad Cities' only housing-first emergency shelter, available 24/7, 365 days a year.
• Veterans Programs Comprehensive housing programs for veterans including Low-Demand Grant Per Diem, Supportive Services for Veterans and their Families (SSVF), and SSVF Shallow Subsidy Services. Provides shelter, homelessness prevention, rapid rehousing funding, and supportive services for veterans across an 8-county VA Encatchment Area.
• Rapid Rehousing Short-term rental assistance and case management program bridging the gap between housing crisis and stability. Serves Scott County and Rock Island County participants by providing financial assistance for housing expenses and service coordination.
• Supportive Housing Permanent supportive housing intervention combining stable housing with voluntary supportive services for individuals experiencing recurring homelessness. Addresses needs of those who may add costs to emergency departments, behavioral health units, and the criminal justice system.
• Mission Focused Housing

Quantifiable outcome

• 1,471 persons served (FY 2024-2025)
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Quad Cities Housing Council (QCHC)coreStrategic or Co-development PartnerQCHC is charged with promoting coordination and building capacity of housing development throughout the Quad Cities by focusing funders' resources, coordinating funding requests, marketing housing agencies to larger foundations, and maximizing housing dollars. Serves as the resource development arm of the Quad Cities Housing Cluster and as the local Housing Trust Fund for bi-state entities.
• Community Health Care, Inc.coreStrategic or Co-development PartnerHealthcare partner collaborating with HHSI to provide integrated services. Collaboration story featured on HHSI website demonstrating powerful partnership for transforming lives.
• VA Encatchment Area (Veterans Affairs)coreStrategic or Co-development PartnerHHSI is a proud partner with the VA's Encatchment Area serving Scott, Clinton, Muscatine, Rock Island, Mercer, Henry, Lee, and Whiteside Counties. Provides veterans with access to housing and supportive services through VA-funded programs.
• Two Men and a TruckminorGTM or Marketing PartnerPartnership for furniture donation pickups. Pickups scheduled on 2nd Monday (Iowa) and 2nd Tuesday (Illinois) of each month. Enables donors to schedule furniture donation pickup within 20 miles of Quad Cities to support individuals transitioning out of homelessness.
• Faith Communities (Stronger Together: Faith in Action)coreStrategic or Co-development PartnerInitiative bringing together community members, faith partners, and supporters for engagement and reflection. Highlights shared commitment to supporting individuals experiencing homelessness while offering hands-on involvement opportunities.
• Café on VineminorStrategic or Co-development PartnerCommunity partner providing meals to those in need. Partners with HHSI for immersion experiences and community engagement.
• Palmer College of ChiropracticminorStrategic or Co-development PartnerProfessor Barbara Mansholt serves on HHSI Board, bringing dedication to diversity, inclusion, and respect for all individuals through her experience at Palmer and Community Health Care.
• St. Ambrose UniversityminorStrategic or Co-development PartnerBoard member Dr. Mara Adams is a Professor at St. Ambrose University. Board Chair Christopher Reno serves as University Curator and Gallery Director. University partnership for community engagement.
• Quad Cities Chamber of CommerceminorStrategic or Co-development PartnerLocal chamber membership supporting Quad Cities business community engagement with housing initiatives.
• WellpointminorGTM or Marketing PartnerSponsor for 2025 Annual Block Party and community events.
• Molina HealthcareminorGTM or Marketing PartnerSponsor for 2025 Annual Block Party and community events.
• YWCA Quad CitiesminorGTM or Marketing PartnerSponsor for 2025 Annual Block Party.
• Rouse Consulting GroupminorGTM or Marketing PartnerSponsor for 2025 Annual Block Party.
• SSABminorGTM or Marketing PartnerSponsor for 2025 Annual Block Party.
• Van Hoe Funeral HomeminorGTM or Marketing PartnerSponsor for 2025 Annual Block Party.

Scale indicators8 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Habitat for Humanity International: Largest nonprofit housing organization in the U.S., providing affordable homeownership and related services. Comparable as a nonprofit housing provider, though it focuses on ownership pathways rather than emergency shelter.
• Catholic Charities USA: National network providing emergency shelter, housing assistance, and supportive services through local affiliates. Comparable as a faith-affiliated nonprofit housing/social services organization; HHSI has roots in the Congregation of the Humility of Mary.
• Mercy Housing: National nonprofit providing affordable rental housing and supportive services across the U.S. Comparable in operating large-scale affordable housing portfolios combined with resident services.

Direct peers

• Family Promise: National nonprofit providing emergency shelter, rapid rehousing, and stabilization services to families experiencing homelessness. Highly comparable as a multi-program housing nonprofit with similar service continuum and fundraising-driven model.
• Compass Housing Alliance: Nonprofit operating emergency shelter, permanent supportive housing, and affordable housing across multiple properties, with a thrift store and case management. Very comparable in integrated service model and earned-income retail strategy.
• HomeFirst (Silicon Valley): Nonprofit operating the largest emergency shelter in Santa Clara County with rapid rehousing, permanent supportive housing, and homelessness prevention. Comparable in low-barrier shelter + housing continuum model.

Others

• National Alliance to End Homelessness: Advocacy and policy organization advancing evidence-based solutions to homelessness. Comparable in mission focus on ending homelessness; relevant peer for benchmarking best practices, though it does not deliver direct services.

Regional players

• Shelter House (Iowa): Iowa-based nonprofit providing emergency shelter, transitional housing, and supportive services to people experiencing homelessness. Operates a low-barrier shelter and housing-first model, directly comparable in service model and Midwestern regional context.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/humilityhomes
• Facebookfacebook.com/HumilityHomesandServices

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Humility Homes & Services