DayThree
Daythree Digital Berhad is a Malaysian AI-first business process services provider founded in 2008, serving enterprise brands with proprietary AI tools, managed contact centre operations, and front-to-back-office digital transformation services.
- Company typePrivate
- Founded2008
- HeadquartersShah Alam, Malaysia
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What DayThree does
Daythree Digital Berhad is a Malaysian AI-first business process services provider specializing in digital customer experience (CX) management. Founded in 2008 and headquartered at UOA Business Park in Kuala Lumpur, the company manages front-to-back-office operations for enterprise brands across multiple industries, combining contact centre operations with proprietary digital tooling. The firm has scaled to over 2,000 employees and is led by founder and CEO Raymond Davadass, who in February 2026 was appointed Chair of GBS Malaysia — a chapter of PIKOM, the National Tech Association of Malaysia — for a two-year term through December 2027.
The company offers an integrated platform of four proprietary AI solutions — Faith, Daisy, Saige, and Caira — that combine blockchain, AI, and automation to optimize customer journeys and transform contact centre operations. The underlying technology stack encompasses robotic process automation, natural language processing, generative AI, and predictive analytics, supporting both text and multimodal customer interactions. These tools have been publicly demonstrated at industry events such as the National Contact Centre Conference 2026 and recognized at the Pikom Digital Excellence Awards 2025, where Daythree won two awards for Digital Adoption and Outstanding Digital Transformation Project in customer experience management.
Daythree operates a B2B enterprise services model with direct field sales targeting large brands requiring customer experience transformation. Revenue is generated through managed services (BPO) and professional services for digital transformation projects, with a quote-based engagement model that is not publicly disclosed. The company pursues a horizontal segmentation approach across industries, is exploring potential global partnerships, and is positioning itself within the rapidly expanding Malaysian GBS sector, which has grown to 749 entities with RM9.87 billion in cumulative investments since the national GBS strategy launched in 2021.
DayThree firmographics
Firmographics- Name
- DayThree
- Legal name
- Daythree Digital Berhad
- Website
- https://daythree.co
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Daythree Digital Berhad is a Malaysian AI-first business process services provider founded in 2008, serving enterprise brands with proprietary AI tools, managed contact centre operations, and front-to-back-office digital transformation services.
- Ownership category
- akta.pro rank
DayThree industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Business Service Centers (56143), Custom Computer Programming Services (541511), Office Administrative Services (561110)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
- akta.pro secondary industries
- Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where DayThree is headquartered
LocationHeadquarters
- HQ city
- Shah Alam
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
DayThree business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Business Process Outsourcing Services: AI-first business process services provider managing front-to-back-office operations for clients, leveraging robotic process automation and AI to deliver customer experience management solutions
- Digital Transformation Services: Professional services for digital transformation projects including customer experience management, with proprietary AI and automation solutions
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
DayThree product offering
Product offeringCore offering
Daythree is an AI-first business process services provider that manages front-to-back-office operations for enterprise brands, specializing in digital customer experience (CX). The company delivers managed BPO and digital transformation services using robotic process automation, artificial intelligence, and blockchain, supported by proprietary tools (Faith, Daisy, Saige, Caira) that optimize customer journeys and transform contact centre operations.
Product overview
Daythree operates as an AI-first business process services provider focused on Digital CX (Customer Experience) leadership. The company offers a unified platform of proprietary AI solutions including Faith, Daisy, Saige, and Caira, which combine blockchain, AI and automation to manage front-to-back-office operations and optimize customer journeys. These solutions work together as an integrated ecosystem enabling efficiency gains and more seamless, intelligent customer experiences across service touchpoints.
Differentiator
Problem solved
Functional benefit
Products and services
- Faith
- Daisy
- Saige
- Caira
- AI-first Business Process Outsourcing (BPO) Services
- Digital Transformation Services
Quantifiable outcome
- Efficiency gains and more seamless, intelligent customer experiences across service touchpoints
Companies that use DayThree
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
DayThree technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature5 records
DayThree partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- GBS Malaysia (Chapter of PIKOM)coreDaythree CEO Raymond Davadass appointed Chair of GBS Malaysia for two-year term through December 2027. GBS Malaysia is a chapter of PIKOM – the National Tech Association of Malaysia. This reflects the sector's shift toward higher-value, digital, and intelligence-driven services.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
DayThree competitors and assessment
Company assessmentRegional players
- Hinduja Global Solutions (HGS): India-headquartered CX/BPO major with APAC presence. Comparable on contact centre and back-office CX delivery for enterprise clients, with partial regional overlap in the Asia-Pacific BPO market.
Broad incumbents
- Concentrix: Global CX/BPO major with extensive APAC delivery footprint, including Malaysia. Directly comparable as a large-scale enterprise CX outsourcing and digital transformation provider.
- Teleperformance: World's largest CX/BPO operator with multilingual, multi-region delivery. Comparable to Daythree on core contact centre outsourcing and digital CX services for enterprise brands.
- Foundever (formerly Sitel): Global CX outsourcing player with significant Asia-Pacific operations. Comparable on enterprise CX delivery and ongoing AI-led transformation of legacy contact centre services.
- TTEC Holdings: Global CX and digital customer engagement solutions provider serving enterprise clients. Comparable on AI-enabled CX delivery and customer journey optimisation offerings.
- Genpact: Global professional services and digital transformation firm with deep BPO/AI-led operations. Comparable on enterprise digital CX, automation, and process transformation offerings.
Direct peers
- TaskUs: Digital-first CX and back-office outsourcing provider with strong Asia delivery (including Philippines). Closely comparable as an AI-forward, digitally positioned mid-market CX/BPO player.
- Startek: CX and business process outsourcing provider with significant Malaysia/Philippines delivery presence. Comparable on contact centre operations and digital CX for enterprise brands.
Others
- FPT Software: Vietnam-based IT services and BPO major that has invested in Daythree. Comparable as a regional IT/BPO player and a strategic ecosystem partner, though broader and more diversified.
Emerging players
- Helpware: Tech-enabled outsourcing and CX provider with delivery across Eastern Europe, Americas, and the Philippines. Comparable as a digitally positioned CX/BPO challenger focused on modern enterprise workflows.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
DayThree social profiles
Digital presenceDayThree financial estimates
Financial estimateRevenue estimate
Valuation estimate
DayThree leadership team
Management profileNumber of profiles
Profiles1 record
DayThree funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DayThree M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DayThree
What does DayThree do?
Daythree is an AI-first business process services provider that manages front-to-back-office operations for enterprise brands, specializing in digital customer experience (CX). The company delivers managed BPO and digital transformation services using robotic process automation, artificial intelligence, and blockchain, supported by proprietary tools (Faith, Daisy, Saige, Caira) that optimize customer journeys and transform contact centre operations.
Is DayThree a public or private company?
DayThree is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was DayThree founded?
DayThree was founded in 2008. It employs 1,001 to 5,000 people.
Where is DayThree based?
DayThree is headquartered in Shah Alam, Malaysia, in the Asia region.
How does DayThree make money?
Two revenue lines are on record. Business Process Outsourcing Services are the primary driver. The others are digital Transformation Services.
Who are DayThree's main competitors?
Hinduja Global Solutions (HGS) is listed as a regional player. Broad incumbents are Concentrix, Teleperformance, Foundever (formerly Sitel), TTEC Holdings and Genpact. Direct peers are TaskUs and Startek. FPT Software is listed as an others. Helpware is listed as an emerging player.
Does DayThree have an API?
No public API is recorded for DayThree.
What industry is DayThree in?
DayThree's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 56143 and its SIC code is 8741.