City Care

What City Care does

City Care is a 501(c)(3) nonprofit organization founded in 1996 and headquartered at 701 N Lindsay Ave in Oklahoma City, with additional service locations in Norman, Oklahoma. Its mission is to provide affordable and supportive housing alongside emergency services to men and women exiting homeless shelters and the streets. Programs include a Night Shelter in OKC (operating 6:00 pm–7:00 am, with extended hours for families), a Night Shelter in Norman (5:00 pm–6:00 am), 112 units of permanent supportive housing at the General Pershing Boulevard site, and the MOE mobile outreach shuttle which completed 11,393 rides in 2025 connecting guests to 15+ regional service partners. Ninety-eight percent of supportive housing residents remain housed after one year, and the organization has built its housing stock entirely without debt.

The business model is non-commercial: services are provided at no cost to beneficiaries, and revenue is generated exclusively from charitable contributions. Funding streams include individual donations through the City Care Collective recurring program and one-time gifts, corporate matching, planned giving/bequests, stock and cryptocurrency donations, donor-advised funds, foundation grants (including a $2.5 million award from the Bezos Day One Fund in December 2025), and government contracts (notably the City of Norman providing approximately $930,000 annually for shelter operations and the voter-approved $8 million bond for a new 120-bed facility). City Care also maintains a development pipeline: a $14 million capital campaign funds the planned 40-bed Medical Respite Center (targeted to open in 2027) and a 27-unit housing expansion called the Quads, with architectural partners including GSB Architects, Prgrin, Dinnis Studio, and Monarch Properties. The organization operates with 11–50 employees under CEO Rachel Freeman and a full executive team.

City Care's moat rests on three decades of community investment, a debt-free capital base, and its position as an integrated operator of the region's only meaningful crisis-to-stability continuum (shelter → medical respite → supportive housing). The 112 supportive housing units represent roughly 13% of Oklahoma City's supportive housing stock, and the 83% program-spend ratio exceeds Charity Watch's "highly efficient" benchmark. The organization is governed by a board chaired by Chris Zach with Monique Short as Vice-Chair, and the operating footprint is concentrated in OKC and Norman with no disclosed international or broader domestic expansion.

Name

City Care

Legal name

City Care Inc.

Website

https://citycareokc.org

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

City Care is a 501(c)(3) nonprofit founded in 1996 in Oklahoma City that provides emergency shelter, supportive housing, mobile outreach, and a planned medical respite center to individuals and families experiencing homelessness in OKC and Norman, funded entirely by donations, grants, and government contracts.

Ownership category

akta.pro rank

Product category

Homeless Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Other Community Housing Services (624229)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Emergency shelter
• Supportive housing
• Homeless services
• Medical respite care
• Mobile outreach

Headquarters

HQ city

Oklahoma City

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Individual Donations: Monthly recurring donations through the City Care Collective program, as well as one-time gifts from individual supporters. The organization emphasizes that 83% of funds go directly to charitable programs.
2. Corporate & Matching Gifts: Corporate matching gift programs where employers match employee donations, amplifying donor impact.
3. Planned Giving & Legacy Gifts: Bequests, charitable remainder trusts, life insurance policies, and other planned giving vehicles for long-term donor relationships.
4. Cryptocurrency Donations: Accepts Bitcoin and other cryptocurrencies through cryptoforcharity.io, providing tax advantages for donors of appreciated crypto.
5. Foundation Grants: Major grants from foundations such as the Bezos Day One Fund ($2.5 million received December 2025) supporting homeless families.
6. Government Contracts: Operating costs funded partially by city government (e.g., approximately $930,000 annually from Norman for shelter operations) and public grants.
7. Stock Donations: Donors can contribute appreciated stock directly, avoiding capital gains taxes and potentially giving 20% more than cash equivalent.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

City Care provides emergency overnight shelter, permanent supportive housing, and a planned medical respite recuperative care facility for individuals and families experiencing homelessness in Oklahoma City and Norman, Oklahoma. It complements these with a free mobile outreach shuttle connecting guests to social services across 15+ partner locations. All services are delivered at no cost to beneficiaries and funded entirely through donations, grants, and government contracts.

Product overview

City Care operates as a nonprofit organization providing a portfolio of interconnected homelessness services rather than a technology product. The core offering combines Emergency Shelter (overnight beds at two locations), Supportive Communities (permanent affordable housing with comprehensive case management), Medical Respite (a 40-bed recuperative care facility opening 2027), and Mobile Outreach (free transportation to social services). Services include dorm rooms, family suites, meals, housing navigation, ID recovery, pet accommodations, and cell phone charging facilities. The organization has 30 years of experience and maintains a 98% housing retention rate.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter Nightly emergency shelter providing beds, meals, and basic necessities for individuals and families experiencing homelessness, with extended hours for families with children. Operates walk-in access at no cost to guests in Oklahoma City and Norman.
• Supportive Communities (Supportive Housing) Permanent affordable housing with all-inclusive rent and comprehensive case management for residents transitioning out of homelessness. Includes utilities, meals, employment support, healthcare coordination, and benefits enrollment. Access is referral-based through housing assessments (call 211).
• Medical Respite Center A 40-bed recuperative care facility for individuals being discharged from hospitals who would otherwise return to homelessness, providing short-term residential care with basic medical support and intensive housing navigation. Scheduled to open in 2027.
• Mobile Outreach (MOE) Free shuttle transportation service providing rides to social service providers, resources, and agencies throughout Oklahoma City for individuals experiencing homelessness. Operates as part of City Care's core services.

Quantifiable outcome

• 98% of residents remain housed after 1 year
• +5 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• GSB ArchitectsminorImplementation/ SI/ Consulting PartnerDesigned the Medical Respite Center facility, a purpose-built recuperative care space for neighbors discharged from hospitals into homelessness.
• PrgrinminorImplementation/ SI/ Consulting PartnerBuilding partner for the Medical Respite Center. Prgrin is also represented on City Care's board through Monique Short, Vice Chair and Partner.
• Dinnis StudiominorImplementation/ SI/ Consulting PartnerDesigned the Quads (27-unit housing expansion) project, thoughtfully designed for the same neighborhood City Care has invested in for three decades.
• Monarch PropertiescoreStrategic or Co-development PartnerTrusted collaborator and building partner for the Quads housing development, sharing City Care's commitment to creating belonging and dignified, lasting housing solutions for vulnerable neighbors.
• Social Service Agencies (MOE Route)coreStrategic or Co-development PartnerMOE shuttle transports guests to 15+ partner locations including: City Care Night Shelter, WestTown Day Shelter, Salvation Army, Transit Center, City Rescue Mission, Women's Sanctuary, Downtown Library, Diversion Hub, NorthCare, DHHS/Joe's Addiction, Oklahoma City Indian Clinic, Lottie House, Supportive Services for Veteran Families, Service Oklahoma, Social Security, DHS, and hospitals.

Scale indicators17 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• National Alliance to End Homelessness: National policy, research, and convening organization shaping the supportive housing funding landscape in which City Care operates - not a direct service peer but a structural counterpart influencing the funding environment City Care depends on.
• Family Promise: National nonprofit network supporting families experiencing homelessness through shelter partnerships and post-shelter housing - operates at much larger scale than a regional anchor but pursues an overlapping mission of transitional-to-permanent housing solutions.
• Coalition for the Homeless (NYC): NYC-based homeless services advocacy and direct-service organization combining shelter operations with policy work - similar continuum-of-care framing to City Care but at much larger scale and in a denser urban environment.
• Community Solutions: National nonprofit running the Built for Zero initiative for cities to reduce homelessness to functional zero; many of its cohort cities overlap with City Care's policy frameworks and it represents the operating playbook City Care could aspire to scale.

Emerging players

• Backbone (YWCA of Greater Portland / Corvallis): Pacific Northwest housing nonprofit operating emergency shelter and rapid re-housing programs - smaller portfolio than City Care but overlapping geographic and operating model with a single-region focus on housing-first placement.

Direct peers

• Compass Housing Alliance: Pacific Northwest nonprofit operating emergency shelters, permanent supportive housing, and hygiene/food services with 80+ partner agencies - a structural peer in the integrated-services-plus-network-convener model City Care occupies.
• Heading Home: San Francisco Bay Area nonprofit providing emergency shelter and permanent supportive housing with case management and benefits enrollment - comparable scale and operating footprint to City Care with similar mixed-funding model.
• PATH (People Assisting the Homeless): Los Angeles nonprofit delivering emergency shelter, interim housing, and permanent supportive housing with case management and employment services - mirrors City Care's continuum-of-care model and funding structure (donations + government contracts).
• Mary's Place: Seattle-based nonprofit operating both emergency family shelter and permanent supportive housing, using a similar low-barrier, trauma-informed model with shared case management - making it a near-functional analog to City Care's shelter-plus-supportive-housing portfolio.
• Interfaith Works (PIT): Mid-size nonprofit operating emergency shelter (PIT) and transitional housing with case management in a single regional market - shares City Care's modest staffing footprint, mixed funding base, and integrated shelter-to-housing pipeline.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CityCareOKC

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Care