One Point One Solutions

What One Point One Solutions does

One Point One Solutions Limited (NSE: ONEPOINT; brand: 1Point1) is a publicly listed India-headquartered business process management (BPM) company founded in 2008, delivering AI-powered customer experience, trust and safety, digital efficiency, finance and accounting, supply chain, healthcare, and creator economy services to 70+ enterprise clients. Operations span 9 delivery locations across 5 continents and 8,000+ employees, with primary delivery in India and expanding presence in the United States, Costa Rica, and Colombia following the ITCube Solutions and Netcom Business Contact Center acquisitions.

The company's technology platform centers on ResolX, a proprietary generative AI suite that automates customer engagement, replaces traditional IVR with conversational AI achieving 90%+ resolution rates, and integrates with an Omnichannel Contact Center as a Service (CCaaS) layer across voice, email, chat, and digital channels. Complementary capabilities include RPA-driven process automation, fraud detection and content moderation for trust and safety clients, multilingual CX, and healthcare BPM (medical records retrieval, billing review, litigation documentation). FY26 revenue of ₹313.38 crore (Q4 FY26 +43.48% YoY) and net profit of ₹38.25 crore reflect an inflection in growth, supported by a customer roster spanning BFSI (Piramal Finance), aviation (Akasa Air), food and beverage (Domino's Pizza), automotive (Ducati India), and fintech platforms.

1Point1 monetizes primarily through multi-year managed services contracts and project-based or retainer professional services engagements, with all pricing negotiated on a quote-based enterprise basis rather than published rate cards. The go-to-market is direct enterprise field sales supplemented by conference-driven demand generation (CCW Las Vegas, CCW Chicago), inside sales for contract tendering, and M&A-driven distribution into new verticals and geographies. The 30–40% medium-term CAGR target and the ₹84 crore preferential issue approved in January 2026 indicate an active capital deployment posture heading into FY27.

Name

One Point One Solutions

Legal name

One Point One Solutions Limited

Website

https://1point1.in

Company type

Public

Founded year

2008

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

One Point One Solutions (1Point1) is a publicly listed India-based AI-powered BPM company delivering CX, trust and safety, F&A, healthcare, and digital transformation services to 70+ enterprise clients across BFSI, travel, telecom, retail, and healthcare via 9 global delivery locations and 8,000+ employees.

Ownership category

akta.pro rank

Product category

Business Process Management Services

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511), Management Consulting Services (54161), Computer Systems Design and Related Services (54151)

SIC

Services-Management Services (8741), Services-Computer Programming Services (7371), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Account Opening, KYC/AML & Customer Due Diligence (CDD/EDD) (FSABALAA), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)

Keywords

• Business process outsourcing
• Customer experience management
• Digital transformation services
• Contact center services
• Finance accounting outsourcing

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPM / Business Process Outsourcing: Core revenue stream encompassing CX Management, Trust & Safety, Supply Chain & Operations Management, and Finance & Accounting Outsourcing. Delivered via multi-shore delivery model across 9 global locations. Revenue is contract-based, typically multi-year enterprise mandates.
2. IT Solutions & Digital Transformation: Custom software development, consulting, data analytics, and intelligent automation services billed as project-based or retainer engagements. Includes AI integration services.
3. Creator Economy Support: Services supporting creators with brand partnerships, content production, audience growth, and IP management — a growing ancillary revenue stream.
4. Medical Records & Litigation Support: Specialized BPM services for healthcare clients including medical record retrieval, billing reviews, and litigation documentation.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

One Point One Solutions Limited (1Point1) is a business process management (BPM) and IT services company that delivers customer experience, digital transformation, and back-office outsourcing to enterprise clients across multiple verticals. Services span customer lifecycle management, trust & safety operations, finance & accounting outsourcing, supply chain operations, creator economy support, and omnichannel contact center operations, augmented by the proprietary ResolX AI platform.

Product overview

1Point1 (One Point One Solutions) operates as an AI-powered Business Process Management (BPM) company offering a comprehensive suite of services built around its core ResolX AI platform. The portfolio includes customer experience management (CX Management), trust & safety services, digital efficiency solutions, finance & accounting outsourcing, supply chain management, creator economy support, and medical record retrieval services. The company recently expanded into Latin America through the acquisition of NETCOM BCC and into healthcare IT via ITCube Solutions. Services are delivered through a global network of 9 offices across 5 continents, processing over 200 million transactions annually for 70+ clients.

Differentiator

Problem solved

Functional benefit

Brands

• ResolX: AI-powered customer engagement and automation platform that helps enterprises automate customer interactions, empower agents, and deliver exceptional experiences at scale.

Products and services

• Customer Experience (CX) Management
• IT Solutions
• ResolX AI Platform
• Trust & Safety Services
• Finance & Accounting Outsourcing Outsourced finance and accounting operations including order-to-cash, procure-to-pay, record-to-report, reconciliation, and analysis for enterprise finance teams.
• Supply Chain & Operations Management Outsourced supply chain operations including inventory management, procurement support, logistics coordination, and order management for enterprise clients.
• Creator Economy Support Outsourced operations for creator economy platforms including creator onboarding, payouts, monetization support, content moderation, and lifecycle management.
• Medical Record Retrieval Support Outsourced medical record retrieval, summarization, and release of information services for healthcare providers, payers, and legal/RCM partners.
• Digital Efficiency Solutions Digital efficiency engagements combining process automation, analytics, and AI-led redesign to streamline enterprise operations and reduce operating cost.
• Omnichannel Contact Center as a Service (CCaaS) Cloud-based omnichannel contact center infrastructure combining voice, chat, email, messaging, and AI-assisted self-service, delivered as a managed service to enterprise client programs.

Quantifiable outcome

• Revenue of ₹313.38 crore in FY26, up 22.24% year-over-year
• +9 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and notable.

• Netcom Business Contact Center (Netcom BCC)coreStrategic or Co-development Partner · 5 March 2026Completed acquisition of Netcom Business Contact Center S.A., a Costa Rica-based BPO with a Colombian affiliate, for USD 33.37 million. This acquisition marks 1Point1's strategic entry into Central and Latin American markets, expanding its multi-shore BPM delivery footprint and nearly doubling its FY27 topline. Netcom BCC specializes in BFSI CX operations and digital signature services, enhancing 1Point1's GenAI-driven BPM capabilities in the banking and financial services sector.
• Ducati IndianotableTechnology or Integration · 11 December 2025One Point One Solutions entered a partnership with Ducati India to provide AI integration services, positioning the company as the technology services provider for the motorcycle brand in India. The partnership focuses on integrating AI capabilities into Ducati India's customer-facing and operational workflows. No specific financial terms or timeline were disclosed.
• Akasa AircoreStrategic or Co-development Partner · 10 November 2025One Point One Solutions deployed an advanced Omnichannel CCaaS (Contact Center as a Service) platform for Akasa Air, India's fastest-growing airline. The unified system manages customer interactions across voice, email, and other digital channels, integrating with Akasa Air's existing data systems to provide real-time information to customer service teams. Implementation was targeted for completion within a few weeks of the November 2025 announcement, covering Akasa Air's operations across India and international destinations. The airline has served over 22 million passengers since August 2022.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Firstsource Solutions: Mumbai-headquartered BPM and customer experience services firm serving BFSI, healthcare, telecom and media — directly comparable to 1Point1 in vertical mix, India-led delivery, and omnichannel CX focus.
• WNS Holdings: India-origin business process management company offering CX, F&A, analytics, and research services to global enterprises — comparable in delivery model, vertical mix (BFSI, travel, healthcare) and AI-enabled service strategy.
• Hinduja Global Solutions (HGS): India-based BPM company offering CX, digital, finance & accounting, and healthcare BPM services — comparable in service mix, vertical exposure, and offshore delivery model.
• Startek: Global customer experience and digital solutions provider serving BFSI, telecom, retail and healthcare — overlaps with 1Point1's CX management and trust & safety offerings.

Broad incumbents

• Infosys BPM: BPM arm of Infosys providing end-to-end outsourcing across CX, F&A, sourcing and legal — overlaps with 1Point1's service portfolio but operates at much larger scale and as part of a broader IT services conglomerate.
• Genpact: Global professional services firm with deep BPM, digital CX, and finance & accounting outsourcing practices — comparable to 1Point1 in F&A outsourcing and process automation but with vastly greater scale and enterprise footprint.
• Concentrix: Global CX/CCaaS and BPO leader serving technology, BFSI, retail and travel clients with AI-augmented contact centre operations — directly comparable in CX management, CCaaS, and trust & safety-adjacent services.
• Teleperformance: World's largest omnichannel customer experience management provider — competes with 1Point1 for CX/BPO mandates across BFSI, travel, and digital platforms, particularly in multilingual offshore delivery.
• TTEC (TeleTech Holdings): Global customer experience technology and services firm with AI-enabled contact centres across BFSI, healthcare, travel — comparable to 1Point1 in CX management, CCaaS, and AI-driven operations.

Emerging players

• TaskUs: Digital outsourcing specialist in trust & safety, content moderation, and CX for tech and social-media clients — directly comparable to 1Point1's Trust & Safety and gaming/entertainment vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/one-point-one-solutions
• Facebookfacebook.com/One-Point-One-Solution-Pvt-Ltd-1422753334687524

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Point One Solutions