Agio
Agio is a New York-based managed IT services firm founded in 2010 serving mid-market enterprises with integrated IT operations, cybersecurity, cloud, network, and AI advisory services across regulated verticals.
- Company typePrivate
- Founded2010
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Agio does
Agio is a progressive managed IT services firm headquartered in New York City, founded in 2010, with 101-250 employees. The firm delivers integrated IT operations, cybersecurity, cloud and infrastructure, network and communications, and AI advisory services to mid-market enterprises, with a particular concentration in regulated verticals including financial services, healthcare, manufacturing, and private equity portfolio companies. Service delivery is anchored by a multi-site NOC/SOC infrastructure operating 24/7/365, managing tens of thousands of IT assets, hundreds of thousands of monthly incidents, and hundreds of thousands of managed circuits across customer environments. Agio supplements core managed services with vCIO/vCISO advisory, project-based professional services, and a growing AI readiness and governance practice, and supports delivery through a Channel Partners program alongside direct enterprise sales. Internationally, Agio has expanded delivery capacity with a new office in Pune, India, to enable 24x7x365 follow-the-sun support.
The business model is predominantly recurring managed services subscriptions, complemented by project-based professional services and hardware-as-a-service offerings, with quote-based annual billing tied to scope, endpoints, and contract length. Agio has pursued inorganic capability expansion (acquisition of Secur Enterprise in 2013) and is led by founder/CEO Bart McDonough alongside CRO Garvin McKee, CFO Matthew Fish, and Managing Directors across Managed IT (Donato Lalla), Core Platforms (Heather Matthews), and broader operations (Stephen Miles). The firm holds ISO 9001, SOC 2 Type 2, and NIST Cybersecurity Framework certifications and has been named to the CRN Tech Elite 250.
Agio firmographics
Firmographics- Name
- Agio
- Legal name
- Netrio
- Website
- https://agio.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Agio is a New York-based managed IT services firm founded in 2010 serving mid-market enterprises with integrated IT operations, cybersecurity, cloud, network, and AI advisory services across regulated verticals.
- Ownership category
- akta.pro rank
Where Agio is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Agio business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services revenue model providing ongoing IT operations, cybersecurity, cloud management, network operations, and professional services on a subscription basis. Services include 24x7 support, monitoring, and proactive management of IT infrastructure.
- Professional Services: One-time and project-based services including cloud migrations, security engineering, compliance remediation, application modernization, custom development, and IT strategy engagements.
- Hardware as a Service (HaaS): Hardware procurement, management, and lifecycle services bundled with managed services, providing customers with equipment without large upfront capital expenditure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise managed services with customized pricing based on scope and requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Agio product offering
Product offeringCore offering
Agio is a progressive managed IT services firm that delivers 24/7 IT operations, cybersecurity, AI advisory, cloud and infrastructure, network and communications, software and automation, and professional services to mid-market and high-growth enterprises. Services are delivered through geo-redundant NOC/SOCs using an integrated management portal, combining MSP and MSSP capabilities into a single provider offering.
Product overview
Netrio is a next-generation managed IT services provider offering a comprehensive, integrated portfolio of services across IT Operations, Cybersecurity, AI, Cloud & Infrastructure, Network & Communications, Software & Automation, and Professional Services. The service portfolio includes End-User Support (service desk, device management, IAM), Infrastructure Management (server, network, storage, virtualization), Threat Detection and Response (MDR, EDR, XDR, SOC-as-a-Service), AI services (AI Readiness and Governance, AI Strategy and Roadmap, Platform Development, Enablement and Adoption), Network & Communications (UCaaS, SD-WAN, cloud voice), Cloud & Infrastructure (public/private/hybrid cloud management, DRaaS, IaaS), Software & Automation (custom development, workflow automation, data engineering), and Professional Services (IT/cloud projects, strategy consulting, cybersecurity projects). Netrio operates 4+ geo-redundant NOC/SOCs managing 50,000+ IT assets, 100,000+ incidents per month, and 200,000+ managed circuits across industries including financial services, healthcare, manufacturing, retail, nonprofit, hospitality, and private equity.
Differentiator
Problem solved
Functional benefit
Brands
- NetrioNow: An all-in-one portal for efficiency, insight, and control, providing customers with unified access to Netrio's managed IT services.
Products and services
- End-User Support
- Infrastructure Management
- IT Strategy & Governance
- Network Operations
- Asset Lifecycle Management
- Threat Detection and Response
- Vulnerability Detection & Management
- Governance, Risk & Compliance (GRC)
- Proactive Security & Incident Response
- AI Strategy and Implementation
- Unified Communications & Voice
- Network Connectivity
- Cloud Management
- Data Protection & Resiliency
- Platform & Application
- Custom Application Development
- Workflow and Process Automation
- IT and Cloud Projects
- Strategy, Consulting and Assessments
- Cybersecurity Projects
- On-Site Support
Quantifiable outcome
- 82% of mid-market organizations already using AI in production, but only 26% say AI is scaled and governed enterprise-wide
Companies that use Agio
Customer profileSegments8 records
Ideal customer profiles4 records
Agio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Agio partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- CiscocoreTechnology partnership for networking equipment, unified communications, and network security solutions integration into Netrio's managed services offerings.
- MicrosoftcoreTechnology partnership for Azure cloud services, Microsoft 365, and related Microsoft technology integrations including security solutions.
- ServiceNowcoreIntegration partnership for ServiceNow ITSM platform and workflow automation capabilities within Netrio's service delivery.
- CrowdStrikecoreCybersecurity partnership providing endpoint protection, threat intelligence, and extended detection and response (XDR) capabilities.
- FortinetcoreNetwork security partnership for firewall, SD-WAN, and unified threat management solutions.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Agio competitors and assessment
Company assessmentDirect peers
- Pondurance: Pondurance delivers managed detection and response and security operations services to mid-market and enterprise customers, with comparable incident response and compliance capabilities.
- Dataprise: Dataprise is a leading mid-market managed IT services and cybersecurity provider with national coverage, comparable portfolio of managed services, cybersecurity, and cloud offerings targeting similar mid-market and PE-backed customers.
- Ntiva: Ntiva is a managed IT services and cybersecurity company serving SMB and mid-market customers with a similar MSP/MSSP hybrid model including vCIO services, cloud, and security operations.
- eSentire: eSentire is a pure-play MDR/MSSP provider specializing in 24/7 managed detection and response for mid-market organizations, directly overlapping with Netrio's threat detection and SOC-as-a-Service offerings.
- Arctic Wolf: Arctic Wolf is a fast-scaling managed security operations provider offering MDR, managed risk, and managed cloud monitoring for mid-market customers — competing head-to-head with Netrio's security services portfolio.
Broad incumbents
- Secureworks: Secureworks (now owned by Sophos) is a global MSSP offering MDR, XDR, and security consulting — a broader incumbent that competes in the same MSSP space but at greater scale and with a different customer mix.
- Trustwave: Trustwave is an established global cybersecurity and MDR provider with managed security services, consulting, and database security — overlapping with Netrio's SOC, MDR, and GRC services at the enterprise level.
- Optiv: Optiv is a large cybersecurity solutions integrator and MSSP offering advisory, managed security, and integration services — a broader incumbent that overlaps with Netrio's vCISO, GRC, and managed security portfolio.
- ConvergeOne: ConvergeOne (now part of Converge Technology Solutions) is a large IT services and solutions provider offering managed services, cloud, and collaboration — overlapping with Netrio's infrastructure and unified communications portfolio.
Emerging players
- Critical Start: Critical Start is a fast-growing MDR provider focused on mid-market and enterprise customers with a zero-trust analytics platform — an emerging competitor in the same MSSP category as Netrio's threat detection services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Agio social profiles
Digital presenceAgio compliance and trust
Trust signalCompliance3 records
Agio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Agio leadership team
Management profileNumber of profiles
Profiles8 records
Agio funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Agio M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Agio
What does Agio do?
Agio is a progressive managed IT services firm that delivers 24/7 IT operations, cybersecurity, AI advisory, cloud and infrastructure, network and communications, software and automation, and professional services to mid-market and high-growth enterprises. Services are delivered through geo-redundant NOC/SOCs using an integrated management portal, combining MSP and MSSP capabilities into a single provider offering.
Is Agio a public or private company?
Agio is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Agio founded?
Agio was founded in 2010. It employs 101 to 250 people.
Where is Agio based?
Agio is headquartered in New York, United States, in the North America region.
How does Agio make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services and hardware as a Service (HaaS).
Who are Agio's main competitors?
Direct peers on record are Pondurance, Dataprise, Ntiva, eSentire and Arctic Wolf. Broad incumbents are Secureworks, Trustwave, Optiv and ConvergeOne. Critical Start is listed as an emerging player.
Does Agio have an API?
No public API is recorded for Agio.