Retail Insight
Retail Insight is a UK-based SaaS provider of AI-powered in-store execution and waste-reduction software for grocery retailers and CPG brands, with 68,387 stores live on its platform processing $1.4T in global grocery revenue.
- Company typePrivate
- Founded2005
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Retail Insight does
Retail Insight Ltd is a UK-based, private SaaS provider of AI-powered in-store execution and waste-reduction software for grocery retailers and CPG brands. Founded in 2005 and headquartered in Richmond, Surrey, the company serves enterprise customers across the UK, US, Netherlands, Germany and Australia, claiming 68,387 stores live on its platform processing $1.4T in global grocery revenue (approximately 15% of global grocery data). The company markets a suite of nine integrated products — WasteInsight, AvailabilityInsight, OnlineInsight, InventoryInsight, PromoInsight, StoreInsight, ExecutionInsight, RGMInsight and DART — that share a common data foundation and address on-shelf availability, phantom inventory correction, dynamic markdown pricing, omnichannel performance, promotional compliance, range and space planning, and store-level execution.
The underlying technology combines retail-trained machine learning and cognitive technology with mathematical optimization techniques, supported by a dedicated Chief Scientist. Core AI capabilities span optimization (dynamic markdown pricing), predictive analytics (demand forecasting and waste risk detection), process automation (markdown and task automation), and anomaly detection (phantom inventory and shrink identification). Notable product capabilities include Stock Exit Management for AI-driven markdown optimization, Intelligent Donation Enablement, Food Safety Warnings, and Phantom Inventory Correction. The platform integrates with existing retail technology stacks and partners including Pricer for electronic shelf labels.
Retail Insight generates revenue primarily through multi-year (typically 3-year) enterprise SaaS subscriptions sold via a direct field-sales motion to large grocery retailers (e.g., Kroger, Asda, M&S, BP, Sprouts Farmers Market, multiple UK Co-op societies, Home Bargains) and CPG brands (e.g., Unilever, Mondelez, Colgate-Palmolive). Pricing is quote-based and not publicly disclosed. The company is privately held with no disclosed institutional funding or parent company, and is led by long-tenured CEO Paul Boyle (CEO since 2011, previously COO since founding) alongside a 2024-2025 leadership refresh adding new CRO, CFO, CPO and CTO hires to support global growth.
Retail Insight firmographics
Firmographics- Name
- Retail Insight
- Legal name
- Retail Insight Ltd
- Website
- https://retailinsight.io
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Retail Insight is a UK-based SaaS provider of AI-powered in-store execution and waste-reduction software for grocery retailers and CPG brands, with 68,387 stores live on its platform processing $1.4T in global grocery revenue.
- Ownership category
- akta.pro rank
Retail Insight industry classification
Industry- Product category
- Retail Optimization Software
- NAICS
- Supermarkets and Other Grocery Retailers (except Convenience Retailers) (44511), General Merchandise Retailers (455)
- SIC
- Retail-Grocery Stores (5411), Retail-Miscellaneous Retail (5900)
- akta.pro primary industry
- Market, Shopper & Category Insights / Research Services (CRAOAOAI)
- akta.pro secondary industry
- Shopper Insights & Path-to-Purchase Research (MPAAAJAL)
Keywords
Where Retail Insight is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices10 records
Markets served
Retail Insight business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Licensing: Subscription-based SaaS platform providing retail optimization software. Zero long-term overheads or maintenance costs for customers. Revenue derived from software licensing with typical 3-year contract terms.
- Category Management Solutions: Enterprise solutions for category management, markdown optimization, and inventory management serving grocery retailers and CPG brands globally.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise SaaS Platform |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Retail Insight product offering
Product offeringCore offering
Retail Insight sells an AI-powered SaaS platform that helps large grocery retailers and consumer packaged goods brands optimize in-store operations. The platform combines retail-trained machine learning, cognitive technology, and 18 years of exclusive grocery data to deliver dynamic markdown pricing, on-shelf availability, phantom inventory correction, promotional compliance, store performance management, and waste reduction across 68,387 stores globally. It is sold primarily through multi-year enterprise subscription contracts with rapid integration timelines.
Product overview
Retail Insight is a unified retail optimization platform offering a comprehensive suite of nine integrated products designed to transform in-store operations through AI-powered data analytics. The platform architecture consists of a core cognitive technology layer that processes retail-trained machine learning and exclusive data to deliver actionable insights. The product portfolio includes: WasteInsight for food waste reduction through dynamic markdowns; AvailabilityInsight for on-shelf availability optimization; InventoryInsight for phantom inventory correction; OnlineInsight for omnichannel performance; PromoInsight for promotional compliance; StoreInsight for store performance management; ExecutionInsight for field execution optimization; RGMInsight for range and space planning; and DART for data analytics. These modules share a common data foundation and can be deployed individually or as an integrated suite, with the platform processing over $1.4 trillion in global grocery revenue across 68,387 stores.
Differentiator
Problem solved
Functional benefit
Brands
- AvailabilityInsight: Product availability solution that helps retailers ensure right products are on the right shelves at the right time, aiming to reduce stockouts and increase sales.
- WasteInsight
- OnlineInsight
- InventoryInsight
- PromoInsight
- StoreInsight
- RGMInsight
- ExecutionInsight
- DART
Products and services
- WasteInsight AI-powered food waste reduction platform for grocery retailers that uses dynamic markdown pricing, prompted markdowns, intelligent donation enablement, and food safety warnings to sell more and waste less. For retailers seeking to reduce waste while improving margins.
- AvailabilityInsight On-shelf availability system that uses cognitive technology to monitor and reduce out-of-stocks, ensuring the right products are on the right shelves at the right time. For retailers seeking to capture lost sales and improve customer satisfaction.
- OnlineInsight Cloud-based omnichannel performance solution that improves online fill rates and boosts item substitution success for grocery retailers. For retailers strengthening their online grocery operations.
- InventoryInsight Phantom inventory correction solution that automatically identifies and corrects inventory discrepancies between system records and actual stock levels. For retailers seeking reliable inventory data and better in-store execution.
- PromoInsight Cloud-based promotional compliance solution that optimizes in-store promotional activity and ensures execution consistency across all store locations. For retailers and CPG brands seeking improved promotional ROI.
- StoreInsight Store performance management solution providing visibility of operational performance and enabling smarter task management across the store estate. For retailers seeking consistent high performance across all stores.
- ExecutionInsight Action-focused, data-driven insights solution that increases sales through better field execution, delivering prioritized alerts and recommendations to store associates. Primarily for CPG brands seeking better in-store execution.
- RGMInsight Range growth management solution that develops fact-based business plans using mathematical models to optimize store layout, product assortment, and space allocation at macro and micro levels. For CPG brands and retailers.
- DART Data analytics and reporting tool for retail operations, providing comprehensive visibility across the entire retail estate for CPG brands and retailers.
Quantifiable outcome
- 8,800+ tonnes of food waste avoided with Central Co-op partnership
- +4 more outcomes
Companies that use Retail Insight
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles2 records
Retail Insight technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
Retail Insight partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- PricercorePricer integrated with Retail Insight's cloud-based systems for real-time pricing and LED task management. Pricer's battery-free shelf-edge platform with continuous powered rail architecture and large-format digital displays integrates with Retail Insight's platform. Joint solution addresses rising consumer expectations around price clarity and in-store information accessibility.
- IBM ConsultingminorIBM Consulting recognized alongside Retail Insight as finalist in RTIH AI in Retail Awards Sustainability category, both recognized for using AI-powered solutions to advance sustainability in retail operations including AI-driven inventory management and food waste reduction.
- Southern Co-opcoreSouthern Co-op reduces food waste via Retail Insight software with new markdown process described as 'far more transparent and proactive'. Partnership enables steering markdown strategy toward optimized way of working with clear goals and improved visibility into outcomes. Partnership extended in 2025.
- Marks & Spencer (M&S)coreM&S renewed partnership with Retail Insight for three more years to fight food waste. Partnership enables M&S to use AI-powered WasteInsight platform for dynamic markdown optimization and food waste reduction across their store estate.
- BPcoreBP, the oil and gas giant, renewed contract with Retail Insight for three more years (through 2027) to reduce food waste across its M&S Food store estate. Partnership enables dynamic markdown pricing and waste reduction using WasteInsight platform.
- Central Co-opcoreCentral Co-op, one of the largest independent retail co-operative societies in the UK with over 450 trading outlets and 7,500 colleagues, partnered with Retail Insight since 2021 to tackle food waste through AI-driven WasteInsight platform. Partnership focuses on dynamic markdowns to drastically reduce food bin volume. Contract extended for 3 additional years. Central Co-op also implementing Prompted Markdown feature for better expiration management.
- East of England Co-opcoreEast of England Co-op ramping up sustainability efforts by deploying new ESL (Electronic Shelf Label) integration within Retail Insight's AI-powered WasteInsight solution. Partnership enables prompted markdowns with ESLs for improved expiration management and waste reduction.
- Lincolnshire Co-opcoreLincolnshire Co-operative partnered with Retail Insight to use AI technology to battle food waste. Partnership involves deploying WasteInsight solution for dynamic markdown optimization and food waste reduction. Contract renewed in 2024.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Retail Insight competitors and assessment
Company assessmentDirect peers
- o9 Solutions: o9 Solutions provides an AI-powered digital brain for integrated planning across supply chain, merchandising, and trade promotions, competing with Retail Insight in CPG and retail execution analytics.
- Kinaxis: Kinaxis offers concurrent supply chain planning with strong CPG and retail customers, overlapping with Retail Insight in forecasting and inventory accuracy capabilities for grocery retailers and CPG brands.
- RELEX Solutions: RELEX Solutions provides AI-driven supply chain and retail planning software for grocers, including markdown optimization, inventory, and availability solutions, making it the most directly comparable peer to Retail Insight's grocery-focused platform.
- ToolsGroup: ToolsGroup delivers AI-powered retail and supply chain planning, including demand sensing and inventory optimization for grocery retailers, directly overlapping with Retail Insight's AvailabilityInsight and InventoryInsight products.
- Blue Yonder: Blue Yonder (formerly JDA Software) offers retail planning, inventory optimization, and markdown solutions for grocery and CPG, competing head-to-head with Retail Insight on AI-driven merchandising and store execution use cases.
Broad incumbents
- SAP (Retail / CAR): SAP provides enterprise retail and supply chain planning solutions including CAR and S/4HANA retail modules that compete with Retail Insight's broader in-store execution and category management capabilities.
- Manhattan Active (Manhattan Associates): Manhattan Associates provides supply chain, inventory, and store execution solutions through its Manhattan Active platform, overlapping with Retail Insight's inventory accuracy and store performance offerings.
- Oracle Retail: Oracle Retail offers merchandising, planning, and supply chain solutions to large grocery and CPG enterprises, providing overlapping category management and inventory capabilities as a broad incumbent.
- IBM (Consulting / Sterling): IBM offers broad retail and supply chain solutions through Sterling and consulting services, overlapping with Retail Insight on AI-driven inventory and sustainability use cases as a large incumbent with broader portfolio.
Emerging players
- Nextail: Nextail provides AI-driven retail planning focused initially on fashion, now expanding into grocery assortment and allocation, making it an emerging competitor in the same AI retail optimization category as Retail Insight.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Retail Insight social profiles
Digital presenceRetail Insight financial estimates
Financial estimateRevenue estimate
Valuation estimate
Retail Insight leadership team
Management profileNumber of profiles
Profiles7 records
Retail Insight funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Retail Insight M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Retail Insight
What does Retail Insight do?
Retail Insight sells an AI-powered SaaS platform that helps large grocery retailers and consumer packaged goods brands optimize in-store operations. The platform combines retail-trained machine learning, cognitive technology, and 18 years of exclusive grocery data to deliver dynamic markdown pricing, on-shelf availability, phantom inventory correction, promotional compliance, store performance management, and waste reduction across 68,387 stores globally. It is sold primarily through multi-year enterprise subscription contracts with rapid integration timelines.
Is Retail Insight a public or private company?
Retail Insight is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Retail Insight founded?
Retail Insight was founded in 2005. It employs 51 to 100 people.
Where is Retail Insight based?
Retail Insight is headquartered in London, United Kingdom, in the Europe region.
How does Retail Insight make money?
Two revenue lines are on record. SaaS Platform Licensing is the primary driver. The others are category Management Solutions.
Who are Retail Insight's main competitors?
Direct peers on record are o9 Solutions, Kinaxis, RELEX Solutions, ToolsGroup and Blue Yonder. Broad incumbents are SAP (Retail / CAR), Manhattan Active (Manhattan Associates), Oracle Retail and IBM (Consulting / Sterling). Nextail is listed as an emerging player.
Does Retail Insight have an API?
No public API is recorded for Retail Insight.
What industry is Retail Insight in?
Retail Insight's product category is Retail Optimization Software. Its primary akta.pro industry code is CRAOAOAI, Market, Shopper & Category Insights / Research Services, with a secondary code of MPAAAJAL, Shopper Insights & Path-to-Purchase Research. Its NAICS code is 44511 and its SIC code is 5411.