Telelink Business Services

Name

Telelink Business Services

Legal name

Telelink Business Services Group AD

Website

https://tbs.tech

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Telelink Business Services is a Bulgarian-headquartered, publicly traded (BSE:TBS) IT services and system integrator delivering infrastructure, networking, cybersecurity, cloud, AI/software engineering, and operational technology solutions to enterprise and government clients across Southeast Europe and the UK.

Ownership category

akta.pro rank

Product category

IT System Integration & Managed Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industry

Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• IT system integration
• Managed IT services
• Cybersecurity services
• AI consulting
• Operational technology solutions

Headquarters

HQ city

Sofia

HQ country

Bulgaria

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Recurring managed services for IT infrastructure, networking, cybersecurity, and cloud operations. Delivered to defined SLAs across 7 countries with group-wide operations capability.
2. Professional Services: Consulting, implementation, and integration services for IT infrastructure projects, digital transformation, and AI deployments. Project-based engagements with discovery, proof-of-concept, and build phases.
3. AI & Software Engineering: Custom AI engineering, software development, and data foundations services. Includes AI consulting, custom assistants/agents, RAG systems, computer vision, and conversational BI.
4. OT Solutions: Operational technology integration including assessment, sensor augmentation, visualization, control systems, and edge intelligence. Fixed-fee packages by complexity.

Go-to-market motion3 records

Distribution channels2 records

Marketing channels7 records

Core offering

Telelink Business Services is an end-to-end IT system integrator that designs, builds, secures, and manages enterprise IT infrastructure, cybersecurity, AI and software engineering, operational technology (OT) solutions, and governance/risk/compliance for large organizations and government institutions. It delivers consulting, implementation, integration, and managed services across multi-vendor technology ecosystems (Microsoft, Google, IBM, NVIDIA, Cisco, Dell, Palo Alto Networks) through direct enterprise sales teams across Southeastern Europe and expanding into the UK.

Product overview

Telelink Business Services (TBS) is an end-to-end IT services and system integration company headquartered in Sofia, Bulgaria, offering a portfolio of practices across IT infrastructure, cybersecurity, AI and software engineering, operational technology, and governance risk and compliance. The company operates through multiple named practices and service lines rather than a single unified product. The core offering spans IT Infrastructure services (compute, storage, networking, modern workplace, public cloud), Cybersecurity and Information Security, the AI & Software Engineering Practice (AI consulting, custom AI engineering, software development, data foundations, managed AI operations), Advanced OT Solutions (OT assessment, data collection, visualisation, control, edge AI vision, location intelligence), and Governance Risk & Compliance. Supporting these are TBS Academy and t'each'one educational programs. The company delivers across Bulgaria, Croatia, Serbia, Slovenia, Romania, Bosnia and Herzegovina, North Macedonia, and expanding into Western Europe through acquisitions.

Differentiator

Problem solved

Functional benefit

Brands

• TBS Academy: Educational program providing IT infrastructure training and certification opportunities
• t'each'one
• Center of Excellence - Cloud & IT Automation
• Center of Excellence - Cybersecurity
• Center of Excellence - Data, AI & Automation
• Center of Excellence - Internet of Things

Products and services

• AI & Software Engineering Practice A comprehensive AI consulting and engineering practice covering AI strategy, custom AI development, software engineering, data foundations, and managed AI operations. Helps organisations move from AI ambition to working production systems across five layers: consulting, AI engineering, software, data, and managed operations.
• Advanced OT Solutions Operational technology system integration bridging plant floor and boardroom. Covers four sequential layers: assessment and roadmap, data collection and sensor augmentation, visualisation and integration, and control with closed-loop optimisation, plus advanced edge intelligence capabilities including Edge AI Vision and Location Intelligence.
• Governance, Risk & Compliance Compliance practice helping organisations meet ISO certification, NIS2, GDPR, EU AI Act requirements through gap analysis, management system building, control engineering, and evidence assembly. Includes CISO and DPO as a Service.
• Information Security Comprehensive security services including threat detection, vulnerability assessments, SIEM, identity and privileged access management, EDR, zero trust security, mail and web protection, and breach simulations.
• Networking Enterprise networking services covering network audits, greenfield build, security design, firewall/router procurement, and ongoing support. Expertise across LAN, WLAN, SD-Access, SD-WAN, data center switching, and network security.
• Modern Workplace Workplace productivity services including Office 365 and Google Workspace migration, M365 deployment optimisation, endpoint management, on-prem Microsoft infrastructure, collaboration solutions, and contact centers.
• IT Infrastructure Core IT infrastructure services covering compute, storage and backup, public cloud, enterprise networking, and modern workplace solutions. Design, integration, and management of tailor-made IT infrastructure.
• TBS Academy Internal training program providing gateway to full spectrum of IT knowledge, offering theory and practice across networking, cloud, cybersecurity, and AI engineering with certification preparation and Pearson VUE test center access.
• t'each'one Telelink Business Services' educational space for tech education and career development.

Quantifiable outcome

• 20% annual team growth for the last decade
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability14 records

Feature7 records

Partnerships

16 partnerships are on record, tiered core, major and strategic.

• MicrosoftcoreTechnology or IntegrationLong-standing partnership with Microsoft Solutions Partner status across Data & AI. Active delivery on Azure OpenAI, Azure AI Foundry, Microsoft Fabric, Microsoft 365 Copilot, Copilot Studio, and Azure AI Search. LSP and Tier 1 CSP status for licensing.
• GooglecoreTechnology or IntegrationPartnership for cloud AI including Gemini family of models, Vertex AI, Google AI Studio. Active proof-of-concept projects on Gemini and Google Cloud Professional Machine Learning Engineer certification.
• IBMcoreTechnology or IntegrationPartnership for IBM watsonx for regulated-industry AI, IBM Granite open models, IBM watsonx.data, and IBM governance tooling. Natural choice for on-premises deployment requirements in financial services, public sector, and critical infrastructure.
• NVIDIAcoreTechnology or IntegrationRegistered NVIDIA partner in South-East Europe. Partnership covers GPU compute for training and inference, edge AI on Jetson and IGX platforms, NVIDIA AI Enterprise software stack including Nemotron models, NIM microservices, NeMo, and DeepStream.
• CiscomajorTechnology or IntegrationTechnology partner for networking solutions including enterprise networking, security, and collaboration. Multiple certifications and delivery capabilities.
• Dell TechnologiesmajorTechnology or IntegrationTechnology partner for compute, storage, and backup infrastructure solutions.
• VMwaremajorTechnology or IntegrationTechnology partner for virtualization and cloud infrastructure solutions.
• Palo Alto NetworksmajorTechnology or IntegrationTechnology partner for next-generation firewall and cybersecurity solutions.
• CyberArkmajorTechnology or IntegrationTechnology partner for identity and privileged access management solutions.
• ServiceNowmajorTechnology or IntegrationTechnology partner for IT service management and workflow automation.
• CloudflaremajorTechnology or IntegrationTechnology partner for network security and performance solutions.
• COPA-DATA (Zenon)majorTechnology or IntegrationSCADA/HMI platform partner for regulated verticals including utilities, substation operators, and water treatment facilities. IEC 61850 and IEC 62443 compliance capabilities.
• Zebra TechnologiesstrategicTechnology or IntegrationPartnership in negotiation for indoor location intelligence using Zebra Ultra-Wideband and RFID with sub-meter accuracy. Demo equipment in hand and office pilot in motion.
• GATE InstitutestrategicStrategic or Co-development PartnerPartnership through European data spaces ecosystem participation in Sofia. Engagement with International Data Spaces Association for sovereign, governed data sharing architectures.
• Ideal Group HoldingsstrategicStrategic or Co-development PartnerUK-based IT solutions company acquired for GBP 14.57 million, marking TBS entry into the UK IT and cybersecurity market.
• Actual I.T. d.d.strategicStrategic or Co-development PartnerSlovenian IT provider acquired for EUR 22 million enterprise value (70% stake). Specializes in IT infrastructure services, ERP solutions, and sector-specific business solutions.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Endava: UK-listed IT services company with a large Romania delivery footprint and growing AI/software engineering practice. Closely comparable to TBS on talent-driven IT services, AI/engineering capability, and exposure to Western European enterprise clients via nearshore delivery.
• AROBS Transilvania Software: Romanian IT services and software company with SEE and Western European operations, including system integration, software development, and managed services. Comparable regional peer with similar horizontal enterprise IT services and growing nearshore delivery model.
• Stefanini: Global IT services and consulting firm with strong EMEA and Latin America presence. Comparable on enterprise IT services, AI/analytics offerings, and a delivery model that combines onshore client engagement with regional delivery centers.
• Computacenter: UK-headquartered enterprise IT integrator with deep vendor partnerships across Cisco, Microsoft, AWS, and Google. Directly comparable on enterprise field sales, multi-country European delivery, and a hybrid of professional services plus managed infrastructure services.
• CANCOM: German IT services and infrastructure provider delivering cloud, managed services, and AI/digital workplace solutions across DACH and broader Europe. Comparable in multi-vendor enterprise IT positioning and growing emphasis on cloud and AI services for mid-market buyers.
• TietoEVRY: Nordic IT services and software company serving banks, governments, and industrial firms. Comparable on multi-country regional integration, regulated-vertical focus, and combined IT infrastructure plus software/AI service lines.
• Bechtle: Europe's largest independent IT system house with multi-vendor IT infrastructure, networking, and managed services to mid-market and enterprise customers. Closely comparable to TBS on multi-vendor model, vendor-neutral positioning, and SMB/mid-market enterprise focus, and is already a TBS partner (TBS is referenced as a trusted nearshore delivery partner for Bechtle).

Broad incumbents

• Capgemini: Global IT services and consulting firm with deep presence in Europe. Overlaps with TBS on infrastructure services, cybersecurity, AI engineering, and enterprise transformation, but operates at much larger scale and competes on multi-country enterprise deals.
• Sopra Steria: European IT services and consulting firm serving banking, public sector, and industrial clients across multiple countries. Overlaps with TBS on enterprise systems integration, managed services, and regulated-vertical focus, but is significantly larger and broader.
• Accenture: Global professional services firm with a large European IT services and cybersecurity practice. Competes with TBS for the same large enterprise and government clients in banking, telco, and industrial verticals, but with vastly larger delivery capacity and AI consulting bench.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TelelinkBusinessServices
• LinkedInlinkedin.com/company/telelink-business-services

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telelink Business Services