Telford & Wrekin Council

What Telford & Wrekin Council does

Telford & Wrekin Council is a unitary local government authority serving the borough of Telford and Wrekin in Shropshire, England, established in 1974 as part of UK local government reorganisation and operating as a 'Co-operative Council' with the stated mission to 'protect, care and invest to create a better borough.' It delivers the full statutory suite of English local authority services to a resident population of approximately 180,000 and the local business base, including adult social care, children's services, education, planning and building control, housing, environmental services, waste collection, licensing, council tax administration, business rates, and registration services.

The council operates a digital service ecosystem anchored on telford.gov.uk and the MyTelford self-service portal, supported by the Adult Social Care Portal, Family Connect contact centre, Live Well Telford wellbeing portal, Travel Telford, Connect on Demand transport, and a Live Roadworks Map updated every 15 minutes. The only disclosed AI capability is Magic Notes, a secure web application used by Adult Social Care to record in-person conversations, apply AI-driven transcription and summarisation, and route staff-reviewed summaries into case management; recordings are deleted after 90 days and AI is explicitly not used for service decisions. Other notable tools include GIS Online Mapping and a Gigabit Telford broadband initiative.

The council is funded through council tax, business rates, central government grants (including a £1.2m flood protection award and developer contributions), statutory and discretionary service fees (planning, building control, street naming, licensing, demolition notices), and land development proceeds. Its economic development model is anchored on the Telford Land Deal partnership with Homes England (established 2016, extended to 2035), which has delivered £500m+ in private investment, nearly 2,500 jobs, and 125+ acres of brownfield development, with £60.3m gross land sales and £18.5m profit. Customer segments are horizontal: all residents, local businesses, vulnerable adults, children and families, plus a tourism sector vertical pursued via a 2026 Local Visitor Economy Partnership with Shropshire Council.

Name

Telford & Wrekin Council

Legal name

Telford & Wrekin Council

Website

https://telford.gov.uk

Company type

Public

Founded year

1974

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Telford & Wrekin Council is a unitary local government authority in Shropshire, England, delivering statutory public services including adult social care, education, planning, housing, and waste collection to borough residents and businesses, funded by council tax, business rates, and central government grants.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Child and Youth Services (624110), Business Service Centers (56143), Lessors of Residential Buildings and Dwellings (531110)

SIC

Services-Social Services (8300), Transportation Services (4700), Lessors Of Real Property, Nec (6519)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

akta.pro secondary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Local government services
• Adult social care
• Council tax administration
• Planning and building control
• Economic development regeneration

Headquarters

HQ city

Telford

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Council Tax: Property-based local taxation charged to residents and property owners in the borough.
2. Business Rates: Levies charged to businesses operating within the borough.
3. Government Grants and Funding: Central government funding including loans and specific programme funding such as flood protection (£1.2m) and housing developer contributions.
4. Service Fees and Charges: Various statutory and discretionary service fees including planning applications, building control, street naming, licensing, and permits.
5. Land Development Revenue: Revenue from land sales and development partnerships such as the Telford Land Deal with Homes England, generating £60.3m in gross land sales.

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

Telford & Wrekin Council is a UK local government authority delivering statutory public services to residents and businesses in the Telford and Wrekin borough. It provides adult and children's social care, education, planning and building control, waste collection, housing, transport, licensing, and environmental services, funded primarily through council tax, business rates, and central government grants.

Product overview

Telford & Wrekin Council operates a comprehensive digital service ecosystem centered on its official website (telford.gov.uk) as the primary gateway for residents. The council provides integrated services including MyTelford customer portal, Adult Social Care portal, Family Connect contact service, and Live Well Telford for community resources. Key digital tools include Magic Notes (AI-powered conversation transcription for social care), Connect on Demand transport, and Travel Telford for mobility services. Economic development programmes include the Pride in Our High Street initiative and Telford Land Deal partnership. The council also manages physical infrastructure services including planning, building control, markets, and environmental services through both digital and offline channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Telford & Wrekin Council Website (telford.gov.uk) Official council website serving as the primary digital gateway for residents to access all council services including adult social care, benefits, planning, housing, transport, education, leisure, and community services.
• MyTelford Portal Online customer portal for residents to sign in and access personalized council services, view requests, make payments, and manage their interactions with the council 24/7.
• Magic Notes Secure web application used by Adult Social Care to record conversations. Uses AI to transcribe and summarize meetings, with summaries reviewed by staff and added to case records. Recordings stored securely and deleted after 90 days.
• Family Connect First point of contact for adult social care enquiries in Telford and Wrekin, providing information and connecting residents to appropriate support services via a telephone and email contact centre.
• Adult Social Care Portal Online portal created with experts by experience for easier access to adult social care support, including care assessments, occupational therapy assessments, and carers assessments.
• Live Well Telford Online portal for finding local services, groups, and activities supporting health and wellbeing, including ASD services, sensory loss support, and community resources.
• Travel Telford Transportation information and planning service including public transport coordination, active travel initiatives, parking, and traffic management across the borough.
• Connect on Demand On-demand public transport service operated by Telford & Wrekin Council, part of the Travel Telford initiative offering flexible transportation options.
• Telford Online Digital accessibility and support services including Gigabit Telford broadband initiative, National Databank for internet access support, digital face-to-face support, and online digital resources.
• Pride in Our High Street Programme Council programme supporting local businesses and town centre regeneration, providing grants to small businesses including startup businesses and market traders.
• Telford Land Deal Partnership between Telford & Wrekin Council and Homes England for brownfield land development, having delivered over £500m in private investment, nearly 2,500 new jobs, and 125+ acres of development since inception.
• Building Control & Street Naming Services Statutory building regulation, historic building document retrieval, demolition notice registration, and street naming and numbering services for developers, homeowners, and businesses, charged at fixed fees.

Quantifiable outcome

• £500 million+ private investment generated through Land Deal partnership
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Shropshire CouncilcoreStrategic or Co-development Partner · 16 June 2026Joint Local Visitor Economy Partnership with Tourism Leadership Board bringing together leaders from landscapes, heritage, culture, hospitality, attractions, retail, and business events sectors to shape the region's visitor economy and deliver the Destination MasterPlan.
• WM Employers (with Solace in Business)minorChannel Partner/ Reseller/ Distributor · 12 March 2026Public sector recruitment partnership handling executive recruitment for Shropshire Council chief executive position, describing the role as pivotal leadership during significant transformation.
• Pave AwaysminorImplementation/ SI/ Consulting Partner · 10 September 2025Construction firm contracted to build SEND hub at Millbrook Primary School and Nursery over summer break.
• Homes EnglandcoreStrategic or Co-development Partner · 1 January 2016Land deal partnership established for development of brownfield land across Telford. Delivered £500m+ private investment, 2,500 jobs, and 125+ acres developed. Partnership extended beyond original 10-year term with run-off period through March 2027 and exit strategy to 2035.
• Haughton SchoolminorStrategic or Co-development PartnerSpecialist support at SEND hub delivered by staff from Haughton School bringing expertise to support children with special educational needs within a mainstream setting.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Cannock Chase District Council: Smaller district council in Staffordshire immediately adjacent to Telford & Wrekin. Operates lower-tier statutory services including planning, housing, and waste collection, complementing Staffordshire County Council's upper-tier functions — useful for benchmarking sub-county service delivery models near Telford's borders.

Direct peers

• Stoke-on-Trent City Council: Neighbouring unitary authority with a similar post-industrial heritage, comparable population profile, and overlapping regeneration priorities. Operates the same statutory local government services and faces comparable funding pressures from central government.
• Shropshire Council: Neighbouring upper-tier local authority covering the broader Shropshire area surrounding Telford & Wrekin. Already a strategic partner on tourism and shared recruitment services, providing directly comparable statutory local government functions including social care, planning, and waste services across a similar demographic profile.
• Staffordshire County Council: Adjacent county authority serving the area immediately north and east of Telford. Provides an overlapping set of upper-tier statutory services including adult social care, children's services, and highways, with a comparable population profile and similar economic development challenges post-industrial.
• Dudley Metropolitan Borough Council: West Midlands metropolitan borough with similar population size and economic structure to Telford & Wrekin. Operates the same full set of unitary authority functions including adult social care, SEND, planning, and waste collection for a comparable demographic.
• Walsall Council: West Midlands metropolitan borough adjacent to Wolverhampton with a similar population size and economic base. Provides the same unitary statutory services including adult social care, SEND support, and town centre regeneration programmes.
• Sandwell Council: West Midlands metropolitan borough with comparable scale and demographic profile. Directly comparable as a metropolitan unitary authority delivering statutory services including social care, education, planning, and waste collection.
• Wolverhampton City Council: West Midlands metropolitan borough council with a comparable population scale and post-industrial economic profile. Directly comparable as a neighbouring local authority operating adult social care, children's services, and regeneration programmes within the same regional economy.
• Cheshire East Council: Neighbouring unitary authority to the north of Telford & Wrekin serving a similar mix of urban (Crewe, Macclesfield) and rural populations. Operates a comparable portfolio of statutory services and faces similar regeneration and SEND capacity pressures.
• Warwickshire County Council: Neighbouring county authority in the West Midlands region providing upper-tier statutory services including adult social care and children's services across a mix of urban and rural communities, with similar regeneration and SEND capacity challenges.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/TelfordWrekin
• Facebookfacebook.com/TelfordWrekin

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telford & Wrekin Council