Dudley Metropolitan Borough Council

Local Government Public Servicesdudley.gov.uk

Dudley Metropolitan Borough Council is the statutory local government authority for the Metropolitan Borough of Dudley in the West Midlands, England, serving approximately 320,000 residents across 24 wards with statutory services including social care, housing, planning, waste management, and a Granicus-powered MyDudley digital portal.

Company typePrivate
Founded1974
HeadquartersDudley, United Kingdom
Headcount5,001–10,000
GTM typeB2B and B2C
OfferingServices

What Dudley Metropolitan Borough Council does

Dudley Metropolitan Borough Council is the statutory local government authority for the Metropolitan Borough of Dudley in the West Midlands of England, established in 1974 under the Local Government Act 1972 and operating from Council House on Priory Road, Dudley. The council serves residents across 24 electoral wards represented by 72 councillors, functioning as the statutory provider of council tax administration, housing, planning, adult and children's social care, waste management, environmental health, licensing, and community safety (including the safe & sound Community Safety Partnership). Adult social care is rated 'Good' by the CQC, and the council complies with the Modern Slavery Act 2015 and is registered with the ICO.

The council operates a multi-channel digital services platform centred on MyDudley, a Granicus-powered online portal providing access to over 150 council services for issue reporting, service requests, payments, and enquiry tracking. Adjacent digital products include the Dudley Adults Portal for adult social care self-service, the Dudley Telecare Service (a 24/7 assistive technology and alarm monitoring service with four tiered subscription packages from £25.71 to £39.99 + VAT per month and a 45-minute in-house falls response target), the Street Works Register for roadworks information, and on-street EV chargepoint infrastructure deployed via a Wenea partnership under OZEV's BCT ORCS scheme. Distribution channels include Dudley Council Plus (telephone 0300 555 2345), six community housing teams, and in-person services at Council House. Marketing and engagement channels span the dudley.gov.uk website, social media (X, Facebook, Instagram, YouTube, Flickr), GovDelivery email newsletters, dedicated news at councilnews.dudley.gov.uk, and community events.

Funding is derived from council tax, business rates, and central government grants; the council has no parent company and no equity ownership structure. Recent strategic activity includes the April 2026 launch of a new household waste and recycling scheme, the February 2026 introduction of multiple PSPOs across Dudley Town Centre, Castlegate, Stourbridge/Wollaston and borough-wide anti-social vehicle enforcement, expanded Telecare tiering, the Solar Together West Midlands group-buying scheme, and continued investment in the MyDudley digital ecosystem.

Dudley Metropolitan Borough Council firmographics

Firmographics

Name: Dudley Metropolitan Borough Council
Legal name: Dudley Metropolitan Borough Council
Website: https://dudley.gov.uk
Company type: Private
Founded year: 1974
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: Dudley Metropolitan Borough Council is the statutory local government authority for the Metropolitan Borough of Dudley in the West Midlands, England, serving approximately 320,000 residents across 24 wards with statutory services including social care, housing, planning, waste management, and a Granicus-powered MyDudley digital portal.
Ownership category
akta.pro rank

Dudley Metropolitan Borough Council industry classification

Industry

Product category: Local Government Public Services
NAICS: Executive Offices (92111), Executive Offices (921110), Administration of Housing Programs, Urban Planning, and Community Development (9251), Water, Sewage and Other Systems (2213), Other Services to Buildings and Dwellings (56179)
SIC: Sanitary Services (4950), Real Estate Operators (No Developers) & Lessors (6510), Services-Social Services (8300), Electric, Gas & Sanitary Services (4900)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

Local government services
Adult social care
Waste management
Council tax administration
Housing services

Where Dudley Metropolitan Borough Council is headquartered

Location

Headquarters

HQ city: Dudley
HQ country: United Kingdom
HQ region: Europe

Markets served

Dudley Metropolitan Borough Council business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Standard Package - Basic telecare equipment for safety at home
Subscription	Monthly	Level 1 Package - Standard equipment plus additional sensors
Subscription	Monthly	Level 2 Package - Wider range of equipment for higher support needs
Subscription	Monthly	Level 3 Package - Most comprehensive bespoke solutions
Subscription	Monthly	Council Tax Reduction Discount for Telecare

Distribution channels4 records

Marketing channels6 records

Dudley Metropolitan Borough Council product offering

Product offering

Core offering

Dudley Metropolitan Borough Council is a statutory local government authority delivering mandated public services to residents and businesses across 24 electoral wards in the West Midlands of England. Core services include adult and children's social care, housing provision and management, council tax and business rates administration, waste collection and recycling, planning and building control, licensing, environmental health, community safety, and leisure/cultural services. The council operates a multi-channel digital platform (MyDudley portal, Dudley Adults Portal, Dudley Telecare Service) alongside physical and telephone-based service delivery.

Product overview

Dudley Metropolitan Borough Council operates a multi-channel digital services platform consisting of the MyDudley resident portal (Granicus-powered), the Dudley Adults Portal for social care services, the Dudley Telecare Service for 24/7 assistive technology monitoring, and the Street Works Register for infrastructure information. These digital products are complemented by physical and telephone services through Dudley Council Plus and specialized offerings including EV charging infrastructure and the Solar Together group-buying scheme. The council's digital portfolio follows a platform-plus-service architecture, with MyDudley serving as the central gateway to over 150 council services.

Differentiator

Problem solved

Functional benefit

Products and services

MyDudley Online Portal
Dudley Telecare Service
Dudley Adults Portal
Street Works Register
Electric Vehicle Chargepoints
Dudley Council Plus
Solar Together West Midlands

Quantifiable outcome

Adult social care in Dudley rated 'Good' by CQC

Companies that use Dudley Metropolitan Borough Council

Customer profile

Segments3 records

Ideal customer profiles3 records

Dudley Metropolitan Borough Council technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Dudley Metropolitan Borough Council partnerships and signals

Strategic signal

Recent moves6 records

Expansion highlights5 records

Dudley Metropolitan Borough Council competitors and assessment

Company assessment

Direct peers

Walsall Council: Adjacent West Midlands metropolitan borough delivering the same statutory services to a similar population. Operates comparable MyAccount-style resident portals and adult social care services, making it a near-direct operational peer.
Sandwell Metropolitan Borough Council: Neighboring West Midlands metropolitan borough council with comparable population size and statutory service mix (social care, housing, waste, planning). Most directly comparable in scale, demographic profile, and operational scope.
Coventry City Council: West Midlands metropolitan authority with similar statutory remit, comparable resident portal architecture, and overlapping digital inclusion and climate action programs. Direct peer on service breadth if not geographic adjacency.
Solihull Metropolitan Borough Council: Metropolitan borough within the West Midlands combined authority area, offering the same statutory services to a comparable resident base. Operates a similar MySolihull-style resident portal and adult social care offer.
City of Wolverhampton Council: West Midlands metropolitan borough with overlapping service portfolio and digital channel strategy. Comparable in scale and operates in the same Black Country sub-region.

Broad incumbents

Birmingham City Council: Largest West Midlands authority offering the same full statutory service portfolio but at substantially greater scale. Functions as the regional incumbent and the de facto reference point for service standards across the metropolitan area.

Others

Granicus UK (govService / Granicus Experience Group): Vendor partner that powers the MyDudley resident portal. Included as an ecosystem participant because its roadmap directly shapes Dudley's digital service delivery capability and economics.
Kirklees Council: Metropolitan borough council outside the West Midlands, serving as a useful comparator for service design, digital platform choices, and adult social care operating models at similar scale.

Regional players

Stoke-on-Trent City Council: Nearby city council serving a post-industrial urban population with broadly comparable demographics and service challenges. Operates a similar digital resident portal and adult social care function within the broader West Midlands / Staffordshire orbit.
Telford & Wrekin Council: Unitary authority in the wider West Midlands region operating an equivalent statutory service portfolio. Comparable digital service delivery model but slightly different governance tier (unitary vs metropolitan borough).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Dudley Metropolitan Borough Council compliance and trust

Trust signal

Compliance3 records

Dudley Metropolitan Borough Council financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Dudley Metropolitan Borough Council leadership team

Management profile

Number of profiles

Profiles1 record

Dudley Metropolitan Borough Council subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Dudley Metropolitan Borough Council funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Dudley Metropolitan Borough Council M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dudley Metropolitan Borough Council

What does Dudley Metropolitan Borough Council do?

Is Dudley Metropolitan Borough Council a public or private company?

Dudley Metropolitan Borough Council is a private company. It is classified as state government owned and is currently operating.

When was Dudley Metropolitan Borough Council founded?

Dudley Metropolitan Borough Council was founded in 1974. It employs 5,001 to 10,000 people.

Where is Dudley Metropolitan Borough Council based?

Dudley Metropolitan Borough Council is headquartered in Dudley, United Kingdom, in the Europe region.

Who are Dudley Metropolitan Borough Council's main competitors?

Direct peers on record are Walsall Council, Sandwell Metropolitan Borough Council, Coventry City Council, Solihull Metropolitan Borough Council and City of Wolverhampton Council. Birmingham City Council is listed as a broad incumbent. Others are Granicus UK (govService / Granicus Experience Group) and Kirklees Council. Regional players are Stoke-on-Trent City Council and Telford & Wrekin Council.

Does Dudley Metropolitan Borough Council have an API?

No public API is recorded for Dudley Metropolitan Borough Council.

What industry is Dudley Metropolitan Borough Council in?

Dudley Metropolitan Borough Council's product category is Local Government Public Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 92111 and its SIC code is 4950.