Ping An Good Doctor

What Ping An Good Doctor does

Ping An Good Doctor, legally Ping An Health Cloud Company Limited (平安健康医疗科技有限公司), is the medical and elderly care flagship of Ping An Group, listed on the Hong Kong Stock Exchange (1833.HK) since May 4, 2018. The company operates an internet-based healthcare platform serving three core customer segments: Ping An Group's financial product customers through the comprehensive financial end, large and medium-sized enterprises through dedicated corporate health management contracts, and individual consumers via the 平安好医生App on iOS and Android. Two service anchors organize the offering: Family Doctor (家庭医生), a centralized hub for medical and elderly care coordination, and Elderly Care Manager (养老管家), a dedicated platform for senior services. The technology stack combines AI-powered diagnostics, telemedicine, and a smart home elderly care system that uses millimeter-wave radar for contactless fall detection, smart mattresses for sleep and vitals monitoring, and intelligent voice assistants for daily health inquiries and 24/7 emergency response.

The business model is anchored on subscription and contract-based recurring revenue across B2B enterprise health management services (on-site clinics, remote consultation screens, chronic disease management, employee wellness), B2B2C distribution through Ping An Group's insurance, banking, and financial advisor networks, and B2C telemedicine via the mobile app, with a transaction-fee overlay from its regulated online pharmaceutical and medical device trading platform (operating under multiple drug and medical device filings). Customer acquisition leverages both direct enterprise sales teams and Ping An Group's distribution ecosystem, while home elderly care services are delivered through on-the-ground service teams and IoT hardware including the 'Intelligent Guardian' safety protection mechanism. The company employs 10,000+ staff, is headquartered in Shenzhen's Qianhai Shenzhen-Hong Kong Cooperation Zone, maintains an active Hong Kong investor relations function, and operates across a wide permit stack covering internet drug information, drug and medical device network trading, value-added telecom, broadcasting production, and pre-packaged food sales.

Name

Ping An Good Doctor

Legal name

平安健康医疗科技有限公司 (Ping An Health Cloud Company Limited)

Website

https://jk.cn

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ping An Good Doctor operates an internet medical and home elderly care platform serving Ping An Group's financial customers, enterprises, and individual consumers via AI-powered telemedicine, B2B health management, and smart senior care services.

Ownership category

akta.pro rank

Product category

Internet Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Virtual Second Opinion & Care Navigation Platforms (HLALAAAF), Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD), Care Navigation, Second Opinion & Expert Medical Review (Payer-Sponsored) (HLALACAH), Chronic Disease Management IoT (Diabetes, CHF, COPD, Hypertension) (HLACAPAD)

Keywords

• Telemedicine services
• Corporate health management
• Home elderly care
• Online medical consultations
• Internet healthcare platform

Headquarters

HQ city

Shenzhen

HQ country

China

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Corporate Health Management Services (企业客户端): Subscription-based or contract-based corporate health management services provided to enterprise clients, including on-site clinics, remote consultations, chronic disease management, and employee wellness programs. This segment reportedly grew 40% in the corporate health management business.
2. Comprehensive Financial End Services (综合金融端): Healthcare and elderly care services delivered to customers of Ping An Group's financial products, leveraging the group's extensive financial customer base.
3. Individual Consumer Services (个人客户端): Direct-to-consumer medical and health services through the Ping An Good Doctor mobile app, including online consultations, medication delivery, and health management.
4. Medical Device and Drug Platform (药品信息): Online pharmaceutical sales and medical device information platform operating under regulatory approvals for internet drug information services and medical device network trading third-party platform.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Ping An Good Doctor operates an online-to-offline (O2O) internet medical platform providing AI-powered telemedicine, online doctor consultations, corporate health management, and smart home elderly care services. The company delivers its services through a flagship mobile app and dedicated enterprise sales channels, organized around two strategic service hubs: Family Doctor and Elderly Care Manager.

Product overview

Ping An Good Doctor operates as a comprehensive medical, health, and elderly care management service platform built on a platform-plus-modules architecture. The company centers its services around two core service hubs: "Family Doctor" (家庭医生) and "Elderly Care Manager" (养老管家), serving as the intermediary for payment while integrating healthcare providers to deliver cost-effective services. The platform encompasses three primary business segments: Comprehensive Financial Customer Services (综合金融端) for Ping An's financial ecosystem clients, Enterprise Health Management (企业客户端) offering corporate wellness programs including on-site medical clinics and remote consultations, and Individual Client Services (个人客户端) for direct-to-consumer telemedicine and health management. The flagship 平安好医生App serves as the consumer-facing mobile platform enabling online consultations, while specialized services like Home-based Elderly Care (居家养老服务) provide intelligent monitoring and around-the-clock care for seniors.

Differentiator

Problem solved

Functional benefit

Products and services

• Ping An Good Doctor App (平安好医生App) The company's flagship mobile application providing internet-based medical services, online doctor consultations, and family doctor functionality for individual consumers, available on iOS and Android platforms.
• Comprehensive Financial Customer Services (综合金融端) Corporate health management services targeting Ping An Group's comprehensive financial customers, providing integrated medical and health services within the financial ecosystem.
• Enterprise Health Management (企业客户端) B2B corporate health management services including employee on-site clinics, remote consultations via large-screen systems, and comprehensive health programs for enterprise clients.
• Individual Health Management (个人客户端) Direct-to-consumer health management services enabling individual users to access online medical consultations and family doctor services through the mobile app.
• Home-based Elderly Care Services (居家养老服务) Comprehensive home-based elderly care services featuring intelligent monitoring equipment (millimeter-wave radar for fall detection, smart mattresses for sleep monitoring), smart home devices, and 24/7 response services covering safety, health management, medical care, and professional caregiving.
• Corporate Medical Clinic (企业医务室) On-site workplace medical services embedding quality online and offline healthcare resources into office spaces and frontline sites, enabling professional consultations, chronic disease medication, and emergency services.
• Celebrity Doctor to Enterprise (名医到企) Health education and intervention services bringing celebrity doctors to workplaces, including health screenings, expert consultations, Traditional Chinese Medicine diagnosis, and massage therapy services.
• Drug Information (药品信息) Online pharmacy services offering prescription and OTC medications through the platform, supported by medical device network trading certification and internet drug information service filing.

Quantifiable outcome

• Corporate health management business achieved 40% growth in revenue
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• Wind ESG (万得ESG)coreStrategic or Co-development Partner · 11 June 2026Ping An Good Doctor co-hosted the 'National Conditions Forum: Investment in People's Corporate Sustainable Development' with Wind ESG and Tsinghua University's Center for China's Census Studies, releasing China's first 'Investment in People' Corporate Sustainable Development Indicator System research report, integrating UN SDGs, international ESG disclosure frameworks, and China's 'Healthy China' strategy.
• Tsinghua University - Center for China's Census Studies (清华大学国情研究院)coreStrategic or Co-development Partner · 11 June 2026Collaborated on the release of China's first 'Investment in People' Corporate Sustainable Development Indicator System research report, integrating UN SDGs, international ESG disclosure frameworks, and China's 'Healthy China' construction standards. The research covers over 2,500 enterprise samples.
• Fudan University (复旦大学)coreStrategic or Co-development Partner · 2 June 2026Ping An Insurance Group launched the 'Ping An Home' service brand in partnership with Fudan University to establish the Joint Research Center of Longevity Medicine, aimed at advancing longevity research and digital health management, in response to China's aging population.
• Ping An Group (平安集团)coreStrategic or Co-development PartnerPing An Good Doctor is the flagship company of Ping An Group's medical and elderly care ecosystem. It fully implements Ping An Group's 'Comprehensive Finance + Medical and Elderly Care' strategy, leveraging Ping An Group's extensive financial customer base, insurance sales network, and bank distribution channels.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• JD Health International: JD Health (HKEX: 6618) is the largest direct competitor to Ping An Good Doctor in Chinese online healthcare, operating a similar online pharmacy + telehealth + consumer health platform powered by JD.com's logistics and user base.
• Alibaba Health Information Technology: Alibaba Health (HKEX: 0241) directly competes in Chinese internet healthcare with pharmaceutical e-commerce, telehealth consultations, and healthcare services, leveraging Alibaba's Taobao/Tmall user base.
• We Doctor (Weijian): We Doctor (backed by Tencent) is a major Chinese online healthcare and appointment-booking platform offering telemedicine, hospital appointment services, and enterprise health management — directly comparable to Ping An Good Doctor's core offering.

Broad incumbents

• Ant Group Healthcare: Ant Group's healthcare initiatives, integrated within Alipay, compete directly in Chinese online consultations, insurance-linked health services, and pharmaceutical e-commerce with enormous distribution advantages.
• Tencent Health: Tencent's healthcare business, backed by WeChat's billion-plus user base, competes across telehealth, AI medical imaging, and online consultation services in China.
• Baidu Health: Baidu Health operates an online consultation, health content, and AI diagnostic platform in China, leveraging Baidu's search traffic and AI capabilities as a broad incumbent in Chinese digital health.
• Teladoc Health: Teladoc Health is a global incumbent in virtual care and telehealth, providing a comparable product model of online consultations, chronic care management, and integrated virtual care platforms, though serving Western markets.

Emerging players

• Chunyu Doctor: Chunyu Doctor is a Chinese telemedicine app offering online consultations, prescription services, and family doctor subscriptions — a more focused, consumer-app-native peer to Ping An Good Doctor.
• DXY (Dingxiang Yuan): DXY is a leading Chinese physician community and digital health platform, originally a medical professional network that has expanded into CME, clinical decision support, and consumer health services — comparable in scope to Ping An Good Doctor's clinical ecosystem.
• Amwell (American Well): Amwell is a US-based enterprise telehealth and virtual care platform serving health systems, insurers, and employers — directly comparable to Ping An Good Doctor's corporate health management and payer-integrated care navigation offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds3 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ping An Good Doctor