Comcate
Comcate Software, Inc. is a privately held vertical SaaS company founded in 2000 that sells cloud-based case-management and 311/CRM software to approximately 220 U.S. local government agencies across code enforcement, animal control, and citizen service departments.
- Company typePrivate
- Founded2000
- HeadquartersOakland, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Comcate does
Comcate Software, Inc., founded in 2000 and headquartered in the San Francisco Bay Area (Oakland, CA), is a privately held vertical SaaS vendor that builds cloud-based case-management and citizen-service software for U.S. local government agencies. The company operates three core products — Animal Control Manager (ACM), Code Enforcement Manager (CEM), and CRM/311 Software — unified by a common AWS GovCloud architecture with GIS at the core and mobile-first field workflows for inspectors, officers, and 311 staff. Supporting infrastructure includes the Comcate Integration Management System (CIMS) with 15+ productized integrations (Esri, Tyler Technologies, Accela, Okta, Microsoft AD, IBM Maximo, Cityworks, Infor, OpenGov, Twilio, Mailgun, Amazon SQS/Lambda, etc.) and a paid Web Service API add-on for custom integrations.
The platform addresses paper-based case management, disconnected intake channels, and limited field mobility for code compliance, animal services, and citizen-service departments. Documented operational outcomes include 52% capacity increases for code enforcement departments, processing of over 500,000 animal-control cases and 1.5 million citizen interactions annually, and 60–90 second case creation. Comcate serves approximately 220 agencies and 30,000+ staff users nationwide.
Comcate monetizes primarily through annual software subscriptions priced per module and tier (Essentials, Professional, Enterprise), with implementation services billed separately. The published list range spans $1,500–$15,000+ per module per year, with Enterprise pricing held by quote. Go-to-market is sales-led, combining an enterprise field-sales motion with inside-sales handling inbound inquiries, supported by content marketing (blog, case studies, webinars) and direct demo scheduling. Leadership is led by CEO David Richmond; the company is privately held with no disclosed institutional ownership, funding events, or M&A activity in the source data.
Comcate firmographics
Firmographics- Name
- Comcate
- Legal name
- Comcate Software, Inc.
- Website
- https://comcate.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Comcate Software, Inc. is a privately held vertical SaaS company founded in 2000 that sells cloud-based case-management and 311/CRM software to approximately 220 U.S. local government agencies across code enforcement, animal control, and citizen service departments.
- Ownership category
- akta.pro rank
Comcate industry classification
Industry- Product category
- Government Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- GIS & Spatial Data Management Platforms (BPAMANAK), Client Engagement & CRM Platforms (Reminders, Messaging, Loyalty, Reviews) (HLAMAGAC), Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Comcate is headquartered
LocationHeadquarters
- HQ city
- Oakland
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Comcate business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscriptions: Annual subscription-based pricing for cloud-based municipal software. Pricing varies by product tier (Essentials, Professional, Enterprise) and module (Animal Control Manager, Code Enforcement Manager, CRM/311). Implementation fees are additional.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Essentials: Ideal for agencies needing to modernize and go paperless ($1,500-4,500/year for 1-3 users) |
| Subscription | Annual | Professional: For agencies needing GIS functionality and additional databases ($7,500-15,000/year for 4-8 users) |
| Subscription | Annual | Enterprise: Completely customizable for 9+ users |
| Subscription | Annual | CRM/311 Essentials: For communities needing to accept and manage service requests online ($5,000 for up to 10 users) |
| Subscription | Annual | CRM/311 Professional: Enhanced reporting and GIS functionality ($5,000-15,000 for 20-50 users) |
| Subscription | Annual | CRM/311 Enterprise: For 100+ users with advanced integrations |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Comcate product offering
Product offeringCore offering
Comcate develops and sells cloud-based, GIS-integrated software for local government agencies across three core modules: CRM/311 for citizen service request management, Code Enforcement Manager for code compliance case handling, and Animal Control Manager for animal services administration. The platform is hosted on AWS GovCloud and purpose-built for municipal workflows, with mobile field access, workflow automation, and pre-built integrations via the Comcate Integration Management System (CIMS).
Product overview
Comcate offers a modular platform of cloud-based software solutions purpose-built for local government. The portfolio consists of three core products: CRM/311 Software for citizen request management and service delivery, Code Enforcement Manager (CEM) for code compliance case management, and Animal Control Manager (ACM) for animal services administration. These products share a common cloud infrastructure with GIS integration, mobile field access, workflow automation, and one-click reporting. The Comcate Integration Management System (CIMS) provides productized connections to third-party tools including Esri, Tyler Technologies, Accela, IBM Maximo, Okta, and others. A Web Service API is available as an add-on for custom integrations.
Differentiator
Problem solved
Functional benefit
Products and services
- CRM/311 Software Modern CRM and 311 software for local government that manages citizen requests, service requests, and customer relationships from request to resolution. Provides omnichannel intake (web, email, text, social), workflow automation, SLA tracking, knowledge base, and AI-powered reporting.
- Code Enforcement Manager (CEM) Purpose-built cloud-based code enforcement software for code compliance departments. Features include 90-second case creation, one-click notice generation, GIS integration, mobile field access, dynamic routing, inspection scheduling, forced abatement management, court tracking, and fine tracking.
- Animal Control Manager (ACM) Field-ready cloud-based animal control software for animal services departments. Enables 90-second case creation, mobile field access with photo uploads, animal and contact databases, investigation scheduling, one-click KPI reporting, and GIS integration to reunite animals with owners faster.
- Comcate Integration Management System (CIMS) Integration management platform providing productized integrations to trusted municipal technology tools including Esri GIS, Mapbox, Tyler Technologies, Accela, IBM Maximo, Cityworks, Infor, Okta, Microsoft Active Directory, Twilio, and Mailgun.
- Web Service API Programmatic API add-on available with Professional and Enterprise Animal Control Manager plans, enabling developers to build custom integrations and automate data exchange with external systems.
Quantifiable outcome
- Code enforcement departments report 52% increase in case capacity
- +4 more outcomes
Companies that use Comcate
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles3 records
Comcate technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability4 records
Feature5 records
Comcate partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Microsoft Active DirectorycoreIntegration enabling single sign-on authentication through Microsoft's enterprise identity management platform.
- EsricoreGIS integration partner providing mapping and spatial analysis capabilities integrated into Comcate's case management.
- Tyler TechnologiescoreIntegration with Tyler's Munis and other ERP/platform solutions for data exchange with municipal systems.
- AccelacoreIntegration connecting Comcate's case management with Accela's permitting and licensing platform.
- OktacoreSingle sign-on integration through Okta's identity management platform for secure authentication.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Comcate competitors and assessment
Company assessmentBroad incumbents
- Accela: Civic platform for permitting, licensing, and code enforcement used by state and local governments; Comcate already integrates with Accela and overlaps in code enforcement workflows.
- Dude Solutions (Brightly Software): Operations management software for municipalities and public-sector organizations, covering work orders, asset maintenance, and citizen requests with overlapping customer segments.
- OpenGov: Cloud software for state and local government budgeting, procurement, and asset management; overlaps with Comcate through its integration and adjacency in finance-and-operations modernization.
- Tyler Technologies: Large incumbent municipal software vendor offering ERP, permitting, and citizen services as part of a broad suite (Munis, EnerGov); competes head-on with Comcate in code enforcement and citizen request management.
- Infor Public Sector: Enterprise ERP and community development suite for local government including permitting and licensing; Comcate integrates with Infor for data exchange in municipal operations.
Others
- Esri: Dominant GIS platform provider whose ArcGIS technology underpins Comcate's GIS-first case management; a partner today and an adjacent/ecosystem player whose strategic moves shape Comcate's differentiation.
Direct peers
- Granicus: Government experience platform covering communications, service requests, and workflow automation for public agencies; directly comparable in CRM/311-style citizen engagement functionality.
- Cityworks (Trimble): GIS-centric asset, work order, and community development software for municipalities; shares Comcate's GIS-first approach and is already a partner via CIMS.
- SeeClickFix: Citizen request management and 311 platform for local government; the closest direct competitor to Comcate's CRM/311 product, with comparable intake, routing, and case management functionality for municipalities.
Emerging players
- Clariti (formerly GovOS): Government services platform focused on citizen engagement, permitting, and code enforcement for small and mid-sized municipalities; competes for the same smaller-agency segment that anchors Comcate's installed base.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Comcate social profiles
Digital presenceComcate compliance and trust
Trust signalCompliance1 record
Comcate financial estimates
Financial estimateRevenue estimate
Valuation estimate
Comcate leadership team
Management profileNumber of profiles
Profiles1 record
Comcate funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Comcate M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Comcate
What does Comcate do?
Comcate develops and sells cloud-based, GIS-integrated software for local government agencies across three core modules: CRM/311 for citizen service request management, Code Enforcement Manager for code compliance case handling, and Animal Control Manager for animal services administration. The platform is hosted on AWS GovCloud and purpose-built for municipal workflows, with mobile field access, workflow automation, and pre-built integrations via the Comcate Integration Management System (CIMS).
Is Comcate a public or private company?
Comcate is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Comcate founded?
Comcate was founded in 2000. It employs 11 to 50 people.
Where is Comcate based?
Comcate is headquartered in Oakland, United States, in the North America region.
How does Comcate make money?
One revenue line is on record: software Subscriptions.
Who are Comcate's main competitors?
Broad incumbents on record are Accela, Dude Solutions (Brightly Software), OpenGov, Tyler Technologies and Infor Public Sector. Esri is listed as an others. Direct peers are Granicus, Cityworks (Trimble) and SeeClickFix. Clariti (formerly GovOS) is listed as an emerging player.
Does Comcate have an API?
Yes. Comcate offers a Web Service API as an add-on across Animal Control Manager plans (Professional and Enterprise tiers), enabling programmatic integration and data exchange with external systems.
What industry is Comcate in?
Comcate's product category is Government Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAMANAK, GIS & Spatial Data Management Platforms. Its NAICS code is 5132 and its SIC code is 7372.