PKSHA Technology

Name

PKSHA Technology

Legal name

株式会社PKSHA Technology

Website

https://pkshatech.com

Company type

Public

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Enterprise AI Software (Conversational AI, Contact Center AI, Retail Optimization)

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Enterprise AI software
• Conversational AI agents
• Natural language processing
• Contact center automation
• AI retail optimization

Headquarters

HQ city

Hongo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. AI SaaS Products: Subscription-based SaaS products including PKSHA ChatAgent, VoiceAgent, Speech Insight, AI Helpdesk, FAQ system, and Knowledge Stream. Sold on per-seat/monthly ID basis with minimum 10 seats. Major products rebranded from chatbot/voicebot to Agent designations in July 2025 to reflect enhanced autonomous AI capabilities.
2. AI Solutions (Custom Algorithm Development): Customized algorithm development services tailored to customer challenges and objectives. Combined with AI SaaS for flexible development capabilities. Includes fraud detection, demand forecasting, shelf optimization, and industry-specific solutions.
3. PKSHA AI BackOffice Suite: AI product group for enterprise backoffice operations including AI Helpdesk, AI WorkManager, and AI Coworker, integrated via Microsoft Teams. Provides comprehensive backoffice automation from inquiry resolution to task execution.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

PKSHA Technology develops AI algorithms based on natural language processing, speech recognition/synthesis, image recognition, and machine learning/deep learning, and sells them to enterprises via two complementary models: (1) AI Solution — customized algorithm development tailored to specific client challenges, and (2) AI SaaS — packaged cloud products such as PKSHA ChatAgent, PKSHA VoiceAgent, PKSHA Speech Insight, PKSHA FAQ, PKSHA AI Helpdesk, and PKSHA AI BackOffice deployed to Japanese enterprises across financial services, manufacturing, retail, and information/communications verticals.

Product overview

PKSHA Technology operates a dual business model combining customized AI Solution projects with standardized AI SaaS products. The AI Solution segment develops custom algorithms (NLP, computer vision, ML/deep learning) tailored to specific enterprise needs across financial services, manufacturing, retail, and insurance. The AI SaaS segment packages these algorithms into cloud-native products deployed via subscription: the AI CX (customer experience) product line covers PKSHA ChatAgent, PKSHA VoiceAgent, PKSHA Speech Insight, PKSHA Knowledge Stream, and PKSHA FAQ for contact centers and customer self-service; the AI EX (employee experience) product line covers PKSHA AI Helpdesk, PKSHA AI WorkManager, and PKSHA AI Coworker for enterprise back-office automation; and vertical-specific suites cover retail demand forecasting and shelf optimization, HR recruitment automation, life insurance claim optimization, and manufacturing chain transformation. The company also offers PKSHA Security (fraud detection) and specialized AI solutions including Interview Co-Pilot and Schedule Adjustment AI developed in partnership with Triumph. Products are rebranded from 'chatbot/voicebot' to 'Agent' designations as of July 2025, reflecting enhanced autonomous AI agent capabilities. As of October 2025, the company serves over 4,400 enterprise clients with 165 deployed algorithms, reaching over 9.3 million daily users.

Differentiator

Problem solved

Functional benefit

Brands

• PKSHA ChatAgent: AI chatbot agent for customer and employee interactions, rebranded in July 2025 from PKSHA Chatbot. Holds 19.5% market share in Fujitsu Chimera Research 2026 AI market survey.
• PKSHA VoiceAgent
• PKSHA FAQ
• PKSHA AI Helpdesk
• PKSHA Speech Insight
• PKSHA AI Suite for Contact Center
• PKSHA AI Suite for Retail
• PKSHA AI Suite for HR
• PKSHA AI BackOffice
• PKSHA Knowledge Stream
• PKSHA Security
• PKSHA AI Suite for Manufacturing

Products and services

• PKSHA ChatAgent Conversational AI chatbot powered by deep learning and NLP that uses RAG-based responses from permitted knowledge sources. Deployed for customer support and internal helpdesk with multi-turn dialogue capability for complex queries. Cumulative 750 million+ conversations processed; 19.5% market share per Fujitsu Chimera Research 2026.
• PKSHA VoiceAgent SaaS voicebot using deep learning and NLP for speech recognition and generation with Japanese-specific correction technology. Supports no-code dialogue flow creation and handles 300,000+ monthly inbound calls at major financial institutions and e-commerce call centers. 24.7% market share per Fujitsu Chimera Research 2026.
• PKSHA Speech Insight

Quantifiable outcome

• ACW (After Call Work) reduced by approximately 60% within 3 months of Speech Insight deployment
• +14 more outcomes

Named customers32 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability12 records

Feature14 records

Scale indicators9 records

Recent moves8 records

Broad incumbents

• C3.ai: Enterprise AI application platform offering pre-built and custom AI solutions across verticals including financial services and manufacturing. Comparable to PKSHA's dual Solution-plus-SaaS model, though C3.ai operates globally and is larger/earlier in commercialization.
• Fujitsu (AI Services): Major Japanese IT services and systems integrator with extensive enterprise AI offerings including the Chimera Research AI market survey in which PKSHA ranks #1. Overlaps with PKSHA in enterprise AI deployment for Japanese large enterprises, but as a broader IT services incumbent rather than a focused AI SaaS specialist.
• NEC (AI Services): Japanese conglomerate with significant enterprise AI and voice/biometric/contact-center offerings; partner NEC VALWAY won PKSHA's AI BPaaS Partner Award. Competes with PKSHA in Japanese enterprise AI deployments across public sector and large enterprise, particularly via system integration routes.
• NTT Data: Large Japanese system integrator and IT services provider offering AI-enabled solutions across financial services, public sector, and enterprise. Comparable as a major Japanese enterprise AI deployment channel and competitor, though broader IT services portfolio than PKSHA's AI-focused specialization.

Direct peers

• Moveworks: AI agent platform for enterprise IT support and employee helpdesk, directly competing with PKSHA AI Helpdesk. Both products operate inside collaboration suites (Teams/Slack/Zoom) and use RAG to resolve internal employee inquiries, with Moveworks focusing on global enterprises while PKSHA dominates the Japanese market.
• Kore.ai: Conversational AI and agent platform for enterprise customer service and employee experience, with strong voice and chatbot offerings. Closely comparable to PKSHA ChatAgent and PKSHA VoiceAgent across both customer-facing CX and internal EX use cases.
• Sierra AI: Enterprise AI agent platform for customer experience, focused on building autonomous conversational agents for large brands. Direct competitor to PKSHA's CX agent portfolio (ChatAgent, VoiceAgent), though Sierra targets North American enterprises rather than Japan.
• Coveo: Enterprise AI agent and relevance platform for customer service, websites, and workplace search. Direct competitor in enterprise RAG/search and AI agent capabilities that overlap with PKSHA FAQ, AI Helpdesk, and Knowledge Stream, though Coveo is primarily North American/European focused.

Regional players

• Appier: Asia-headquartered (Taiwan/Japan) AI SaaS company providing marketing and customer engagement AI, with a strong Japanese enterprise presence. Comparable as an APAC AI SaaS peer competing for Japanese enterprise AI budgets, though focused more on marketing/analytics than contact-center automation.
• Cybozu: Japanese SaaS company offering cloud collaboration tools (Kintone, Garoon) increasingly augmented with AI features. Comparable as a Japanese SaaS peer building AI-augmented workplace/collaboration products that partially overlap with PKSHA AI Helpdesk and AI BackOffice Suite.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pkshatech

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries10 records

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments20 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PKSHA Technology