Musafir.com
- Company typePrivate
- Founded2007
- HeadquartersSharjah, United Arab Emirates
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What Musafir.com does
Musafir.com is an online travel agency operated by Universal Travels & Tourism LLC, a privately held Sharjah-based company that has been in operation for over 20 years. The platform aggregates four core verticals — flight bookings, hotel reservations, curated holiday packages, and visa processing services — across more than 63 destinations, supported by IATA accreditation and ISO 27001/27701 certifications. It serves individual leisure travelers, families, UAE residents needing outbound or inbound visas, and corporate clients through a dedicated business.musafir.com portal, with country-specific storefronts for the UAE, India, and Qatar.
The underlying platform is a standard multi-vertical OTA architecture: a consumer-facing booking engine (web and mobile-optimized), a specialized visa processing workflow (online application, document upload, status tracking, and tiered processing speeds including same-day), and an enterprise portal for managed corporate travel. Ancillary offerings include a Zetexa-powered lifetime travel eSIM, event-tied packages (e.g., Esports World Cup in Riyadh), and thematic tour packages (Europe, Azerbaijan, Maldives, Morocco, Hong Kong, domestic UAE staycations). Distribution mixes SEO-driven organic acquisition, social media (Facebook, Instagram, LinkedIn, TikTok), email/promotional campaigns, and physical retail stores across the UAE.
The business model is almost entirely transaction-based, monetizing through airline and hotel commissions on bookings, service fees on holiday packages, and per-application fees on visas (e.g., AED 295–800 for standard visas, AED 399–699 for tiered UAE tourist eVisas). Corporate travel adds a recurring/managed-services layer. The company reports having processed over 1.6 million visas with a 98.2% success rate, and cites 40% YoY booking growth in MENA in H1 2025 alongside roughly 20% YoY growth in regional business travel spend. There is no disclosed external funding, and the company appears to be independently owned.
Musafir.com firmographics
Firmographics- Name
- Musafir.com
- Legal name
- Universal Travels & Tourism LLC
- Website
- https://www.musafir.com/
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Musafir.com industry classification
Industry- Product category
- Online Travel Services
- NAICS
- Travel Agencies (56151), Travel Agencies (561510)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Religious & Pilgrimage Retail Travel Agencies (THAKABAL)
- akta.pro secondary industry
- Payment Solutions for Corporate Travel (Virtual Cards, Lodge Cards, Central Billing) (THAKAMAN)
Keywords
Where Musafir.com is headquartered
LocationHeadquarters
- HQ city
- Sharjah
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices2 records
Markets served
Musafir.com business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure
Revenue model
- Flight Bookings: Commission-based revenue from flight ticket sales across major airlines including Emirates, flydubai, Air Arabia, Qatar Airways, Oman Air, and international carriers.
- Hotel Bookings: Revenue from hotel reservations and accommodations bookings across various hotel categories and destinations.
- Holiday Packages: Package holidays combining flights, hotels, transfers, and guided tours with fixed itineraries and departure dates.
- Visa Processing Services: Service fees for visa application handling, document review, tracking, and support. Pricing varies by destination, urgency, and visa type (Standard, Express, Super Express).
- Corporate Travel Management: Business travel services for corporate clients including itinerary planning, visa procurement, and travel arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | UAE Tourist E-Visa - Standard Processing |
| Transaction based/ take rate | Pay-as-you-go | UAE Tourist E-Visa - Express Processing |
| Transaction based/ take rate | Pay-as-you-go | UAE Tourist E-Visa - Super Express Processing |
| Transaction based/ take rate | Pay-as-you-go | Indonesia E-Visa |
| Transaction based/ take rate | Pay-as-you-go | Thailand E-Visa |
| Transaction based/ take rate | Pay-as-you-go | USA Tourist E-Visa |
| Transaction based/ take rate | Pay-as-you-go | China Tourist Sticker Visa |
| Transaction based/ take rate | Pay-as-you-go | Azerbaijan Tour Package |
| Transaction based/ take rate | Pay-as-you-go | Maldives 3-Night Package |
| Transaction based/ take rate | Pay-as-you-go | Germany 5-Night Package |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Musafir.com product offering
Product offeringCore offering
Musafir.com is an online travel agency that sells flight tickets, hotel reservations, and curated holiday packages to international destinations, and provides visa application processing for 60+ countries. It operates a dedicated corporate travel management portal for business clients across the UAE, Qatar, and Saudi Arabia, alongside physical retail stores and a separate visa processing platform.
Product overview
Musafir.com is an online travel agency (OTA) operating as a unified platform for leisure and business travelers. The core offering comprises flight booking, hotel reservations, holiday package tours, and visa processing services. The platform functions as a one-stop shop where users can book flights and hotels separately or as bundled packages. Holiday packages are pre-configured offerings combining flights, accommodation, transfers, and activities to destinations including Europe, the Middle East, Asia, and domestic UAE locations. Visa services provide application support and processing for 60+ countries through eVisa and sticker visa channels. A dedicated business portal (business.musafir.com) serves corporate clients in the UAE, Qatar, and Saudi Arabia. Additional offerings include travel eSIM services through a Zetexa partnership and specialized event-based packages like Esports World Cup and Night of Champions in Riyadh. The company has processed over 1.6 million visas with claimed success rates of 98%+ and maintains partnerships with major airlines and hotel chains.
Differentiator
Problem solved
Functional benefit
Brands
- Musafir Business: Corporate travel management platform serving business travelers with dedicated corporate booking and management services.
Products and services
- Flight Bookings Online flight booking service allowing users to search and reserve air tickets across multiple airlines including Emirates, Etihad, flydubai, Air Arabia, Qatar Airways, Oman Air, Lufthansa, Singapore Airlines, and others, with one-way, round-trip, and multi-city options.
- Hotel Reservations Hotel booking service enabling users to search and reserve accommodations worldwide, with options for multiple rooms and guests, often bundled with flights as flight+hotel packages.
- Holiday Packages Pre-configured package holidays combining flights, hotels, transfers, and guided tours to destinations worldwide including Europe (France, Switzerland, Germany, Austria), Azerbaijan, Maldives, Saudi Arabia, Hong Kong, Morocco, and domestic UAE staycations.
- Visa Processing Services Online visa application and processing service covering 60+ destinations including UAE tourist visas (Standard 3-4 days, Express 1-2 days, Super Express 1 day), Schengen area, USA, UK, India, China, Thailand, Indonesia, Canada, Australia, Japan, and more, with document upload, tracking, status changes, and visa extensions.
- Corporate Travel Management (Musafir Business) Dedicated corporate travel management platform accessible via business.musafir.com, offering itinerary planning, business travel booking, visa procurement, and travel arrangement services for companies across the UAE, Qatar, and Saudi Arabia.
- Travel eSIM Travel eSIM data connectivity service offered through Zetexa partnership, allowing travelers to purchase international data plans with top-up capabilities for use across countries during travel.
Quantifiable outcome
- 98.2% visa success rate
- +3 more outcomes
Companies that use Musafir.com
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Musafir.com technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Musafir.com partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- Emirates AirlinescoreMusafir.com offers Emirates flights as part of its airline booking options, serving as a distribution channel for Emirates tickets alongside other carriers.
- Qatar AirwayscoreQatar Airways flights available through Musafir.com platform as part of multi-airline booking options.
- flydubaicoreLow-cost carrier flydubai flights offered through Musafir.com booking platform.
- Air ArabiacoreAir Arabia flights and packages available through Musafir.com.
- Oman AircoreOman Air flights offered as part of Musafir.com airline booking options.
- Etihad AirwayscoreEtihad Airways flights available through Musafir.com booking platform.
- Air IndiacoreAir India flights offered as part of Musafir.com comprehensive airline booking options.
- Gulf AircoreGulf Air flights available through Musafir.com platform.
- Singapore AirlinescoreSingapore Airlines international routes offered through Musafir.com booking platform.
- Lufthansa AirlinescoreLufthansa flights available through Musafir.com as part of European airline options.
- Swiss AirlinescoreSwiss Airlines flights offered through Musafir.com platform.
- Hotel Partners (Various)coreMusafir.com works with hotel properties worldwide including 4-star and 5-star hotels in destinations like Germany, Maldives, Saudi Arabia, UAE, and more for accommodation bookings.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Musafir.com competitors and assessment
Company assessmentBroad incumbents
- Booking.com: Global leader in online travel accommodation and a major player in flights and packages. Competes with Musafir.com in hotel and package bookings across all destinations, with significantly greater scale, technology, and marketing investment.
- Expedia: Global online travel agency offering flights, hotels, packages, and corporate travel solutions. Direct overlap with Musafir.com's full product portfolio, with a much larger international customer base and technology infrastructure.
- Skyscanner: Global travel search engine and metasearch platform for flights, hotels, and car rentals. Competes with Musafir.com on price discovery for flights and is increasingly moving into direct booking, a structural threat to traditional OTAs.
Regional players
- Yatra: Indian corporate and leisure travel platform with flights, hotels, and package offerings. Comparable business model and corporate travel services to Musafir.com, focused on the Indian market.
- MakeMyTrip: India's largest online travel company offering flights, hotels, holiday packages, and visa services. Comparable in product breadth and visa services, though primarily serving Indian customers rather than the Gulf market directly.
Direct peers
- Wego: Middle East-headquartered online travel agency operating across the GCC and Asia, offering flights, hotels, and holiday packages. Direct competitor to Musafir.com in the UAE consumer and corporate OTA market.
- HolidayMe: UAE-based online travel agency specializing in holiday packages and hotels across the Middle East. Direct peer in the UAE leisure travel market with overlapping customer segments.
- Tajawal: Middle East online travel agency headquartered in the UAE, offering flights, hotels, and holiday packages to GCC travelers. Direct competitor in the regional OTA category.
- Rehlat: Kuwait-based OTA serving the Middle East with flights, hotels, and packages. Operates in the same regional corridor as Musafir.com with comparable product offerings.
- Cleartrip: India- and Middle East-focused OTA offering flights, hotels, and packages with a strong UAE presence. Closely comparable to Musafir.com in product mix, regional focus, and customer base.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Musafir.com social profiles
Digital presenceMusafir.com compliance and trust
Trust signalCompliance3 records
Musafir.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
Musafir.com leadership team
Management profileNumber of profiles
Profiles2 records
Musafir.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Musafir.com M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Musafir.com
What does Musafir.com do?
Musafir.com is an online travel agency that sells flight tickets, hotel reservations, and curated holiday packages to international destinations, and provides visa application processing for 60+ countries. It operates a dedicated corporate travel management portal for business clients across the UAE, Qatar, and Saudi Arabia, alongside physical retail stores and a separate visa processing platform.
Is Musafir.com a public or private company?
Musafir.com is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Musafir.com founded?
Musafir.com was founded in 2007. It employs 251 to 500 people.
Where is Musafir.com based?
Musafir.com is headquartered in Sharjah, United Arab Emirates, in the Middle East region.
How does Musafir.com make money?
Five revenue lines are on record. Flight Bookings are the primary driver. The others are hotel Bookings, holiday Packages, visa Processing Services and corporate Travel Management.
Who are Musafir.com's main competitors?
Broad incumbents on record are Booking.com, Expedia and Skyscanner. Regional players are Yatra and MakeMyTrip. Direct peers are Wego, HolidayMe, Tajawal, Rehlat and Cleartrip.
Does Musafir.com have an API?
No public API is recorded for Musafir.com.
What industry is Musafir.com in?
Musafir.com's product category is Online Travel Services. Its primary akta.pro industry code is THAKABAL, Religious & Pilgrimage Retail Travel Agencies, with a secondary code of THAKAMAN, Payment Solutions for Corporate Travel (Virtual Cards, Lodge Cards, Central Billing). Its NAICS code is 56151 and its SIC code is 4731.