What Incident IQ does

Incident IQ is a SaaS workflow management platform purpose-built for K-12 school districts in the United States. Founded in 2016 and headquartered in Atlanta with an Alpharetta office, the company serves more than 2,000 K-12 districts across all 50 states, reaching over 13 million students and educators. Its offering centers on a six-module suite covering IT ticketing (iiQ Ticketing), asset management (iiQ Assets), facilities management (iiQ Facilities), event management (iiQ Events), resource scheduling (iiQ Resources), and human resources service delivery (iiQ HRSD). The platform integrates with district systems of record, including student information systems (SIS), mobile device management (MDM), and single sign-on (SSO) providers, and is designed to operate within U.S. education data-privacy frameworks such as FERPA and COPPA. In 2026 the company launched the AI Ticket Assistant, a generative AI capability applied to ticket classification and routing that reportedly compresses resolution time from approximately five days to one day, and iiQ IT Pro, an offering targeted at larger K-12 districts.

The business operates a multi-tenant SaaS model in which districts subscribe to modules on a per-district basis, with contract sizes varying by student count and module breadth. Go-to-market is direct-to-district, supported by K-12 domain specialization (FERPA/COPPA-aware workflows, education-sector procurement fluency) and a national footprint that spans all 50 states. The company is privately held and backed by growth investors JMI Equity (which led a 2021 round with ICONIQ Growth participation, raising approximately $40 million) and Cove Hill Partners (which led a 2024 growth round with continued JMI Equity participation, amount undisclosed).

At its current stage, Incident IQ is scaling both horizontally (adding districts, with reported growth from approximately 1,500 to over 2,000 districts) and vertically (expanding the product surface beyond IT ticketing into facilities, HR, and resources). Recognition signals include placement on the GSV 150 and Top Workplaces in 2026, and the company employs 101-250 people.

Name

Incident IQ

Legal name

Incident IQ, LLC

Website

https://incidentiq.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Incident IQ is a SaaS workflow management platform built for K-12 school districts, offering IT ticketing, asset, facilities, HR, and resource modules to over 2,000 districts across all 50 U.S. states serving 13M+ students and educators.

Ownership category

akta.pro rank

Product category

K-12 Education Workflow Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

Keywords

• K-12 help desk software
• School asset management
• Education workflow platform
• K-12 facilities management
• IT service management education

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Incident IQ operates as a cloud-based SaaS platform providing workflow management software to K-12 school districts. Revenue is generated through annual or multi-year subscription agreements with school districts for access to the iiQ platform and its integrated modules (Ticketing, Assets, Facilities, Events, Resources, HRSD).

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Incident IQ sells the iiQ platform, a cloud-based K-12 workflow management SaaS that unifies IT service management (help desk ticketing), IT asset management, facilities/maintenance CMMS, event management, instructional materials management, and HR service delivery into a single system for U.S. school districts. The platform is purpose-built for K-12 with deep integrations into student information systems, mobile device management, and single sign-on tools, and includes an AI Ticket Assistant that accelerates help desk resolution.

Product overview

Incident IQ is a unified K-12 workflow management platform consisting of six connected core products: iiQ Ticketing (AI-powered IT help desk), iiQ Assets (device and asset lifecycle management), iiQ Facilities (maintenance and work order CMMS), iiQ Events (event reservation and management), iiQ Resources (instructional materials tracking), and iiQ HRSD (HR service delivery). These modules share a common data layer and provide district-wide visibility across IT, facilities, and curriculum operations. The platform is augmented by add-on apps including Advanced Ticketing, Enhanced Approval Workflows, Password Assistant, Policy Manager, Forms Manager, and various integrations. A key AI capability is the AI Ticket Assistant feature within iiQ Ticketing that accelerates resolution times by up to 30%.

Differentiator

Problem solved

Functional benefit

Brands

• iiQ Ticketing: AI-powered K-12 help desk and ticketing software for managing IT support requests.
• iiQ Assets
• iiQ Facilities
• iiQ Events
• iiQ Resources
• iiQ HRSD
• iiQ IT Pro
• iiQ Academy
• iiQ Community

Products and services

• iiQ Ticketing AI-powered K-12 help desk and ticketing software that automates routing, AI-guided intake, knowledge base integration, and resolution workflows for district IT teams.
• iiQ Assets IT asset management solution providing visibility of technology assets, accelerating deployments, reducing device loss with tracking, auditing, asset health monitoring, and full device lifecycle management.
• iiQ Facilities CMMS solution for K-12 that connects work orders and maintenance in one system, with recurring maintenance, support trend analysis, parts inventory, and labor cost tracking to keep schools running smoothly.
• iiQ Events Event reservation, approvals, and preparation management system for K-12 schools that tracks requests, room bookings, and audio/video equipment check-ins/outs.
• iiQ Resources Instructional materials management solution that keeps curriculum materials organized, visible, and ready for instruction with centralized tracking across classrooms.
• iiQ HRSD HR Service Delivery solution built for K-12 that simplifies employee support through self-service help requests, automated onboarding, and HR form management.
• iiQ IT Pro Comprehensive IT operations platform for large K-12 districts managing complex, multi-campus IT environments with growing device counts and distributed workflows, including the AI Ticket Assistant.

Quantifiable outcome

• 30% faster ticket resolution with AI Ticket Assistant
• +5 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration133 records

AI capability4 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• PowerSchool SIScoreTechnology or IntegrationPowerSchool SIS integration securely syncs user, roster, and course data with Incident IQ platform, enabling unified student and staff data across systems.
• Infinite Campus SIScoreTechnology or IntegrationInfinite Campus SIS integration securely syncs user and roster data with Incident IQ for district-wide data consistency.
• Aeries SIScoreTechnology or IntegrationAeries integration securely syncs student information with the Incident IQ platform for integrated district operations.
• Skyward SIScoreTechnology or IntegrationIncident IQ integrates with Skyward SIS to securely sync user and roster information for coordinated district data.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ServiceNow: ServiceNow is the enterprise ITSM leader with expanding presence in education. While not purpose-built for K-12, its incident, problem, change, and asset management capabilities overlap directly with iiQ Ticketing and iiQ Assets and represent the most credible general-purpose competitive threat.
• Tyler Technologies: Tyler Technologies offers K-12 SIS and ERP solutions through its Tyler's School Information System (SIS) portfolio, alongside broader public-sector software. It is a broader incumbent in K-12 administration that overlaps with parts of Incident IQ's operational workflow offerings.
• Google for Education: Google for Education is widely adopted in K-12 districts via Workspace, Chromebooks, and Google Devices. While not a direct ITSM competitor today, its expanding device and identity management footprint could overlap with Incident IQ's asset and SSO workflows.
• Microsoft Education: Microsoft Education bundles Intune, Entra ID, Teams, and increasingly K-12-facing help desk and device management capabilities. As a broad incumbent with deep K-12 relationships, it represents both a partner and a competitive bundling risk for Incident IQ.
• Zendesk: Zendesk provides broad customer service and ticketing software used by some K-12 districts. As a broader incumbent in ticketing and help desk, it represents a competitive alternative for districts evaluating non-K-12-specialized platforms.

Direct peers

• PowerSchool: PowerSchool is the dominant K-12 student information system provider and has expanded into a broader operating platform spanning enrollment, learning, and operations. Its workflows and integrations with districts directly overlap with Incident IQ's footprint, particularly in K-12 SIS-adjacent operational software.
• Frontline Education: Frontline Education is a leading K-12 administrative software provider offering HR, recruiting, professional development, and operations management for school districts. It is directly comparable to Incident IQ as a K-12 vertical SaaS platform addressing district operational workflows beyond the classroom.
• Skyward: Skyward is a K-12 student information system and ERP provider with operational workflow capabilities for districts. Its SIS-centric approach and K-12 specialization make it a directly comparable platform, particularly for districts that may consolidate SIS and operations tools.
• Eduphoria: Eduphoria provides K-12 workflow management, assessment, and professional development tools to school districts. It competes most directly with Incident IQ's combined ticketing, asset, and operational workflow modules within Texas and other regional K-12 markets.
• Brightly (formerly SchoolDude): Brightly, which includes the former SchoolDude product line, offers CMMS and operations management software widely adopted by K-12 districts for facilities and asset management. Its facilities module is the closest direct competitor to iiQ Facilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/IncidentIQ
• Facebookfacebook.com/incidentiq
• LinkedInlinkedin.com/company/incidentiq

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Incident IQ