Remote Hands

What Remote Hands does

Remote Hands Alaska is a professional services marketplace platform connecting organizations with locally-employed technicians across rural Alaska communities. Founded in 2024 by Gabriel Low and headquartered in Anchorage, the company addresses the high cost and logistical complexity of deploying personnel to remote locations for routine technical tasks. The platform (app.remotehandsak.com) matches service requests with local Remote Hands based on location and skills, and integrates live video and point-of-view camera technology that allows remote experts to guide local technicians through troubleshooting, component swaps, and diagnostics in real time.

Core service offerings include Hands-On Service (on-site troubleshooting with live video support, priced at $900 baseline for up to 4 hours plus $225/hour thereafter), Remote Eyes Assessment (professional visual inspection and documentation at $200-$400 per service), Local Guide Service (transportation and coordination support for fly-in teams), Transportation Solutions (ATV, snowmachine, or boat access to challenging sites), and Pro Kit & Diagnostics (an optional advanced toolkit with satellite connectivity, thermal camera, network tester, and remote-control laptop). The company also maintains General Liability, Professional Liability, and Cyber Liability insurance coverage.

The go-to-market combines an enterprise field sales motion targeting companies with critical remote infrastructure with a community-led partnership approach through tribal entities, Native corporations, and the Association of Village Council Presidents (AVCP), which covers 50+ villages in the Yukon-Kuskokwim Delta region. A documented customer outcome with BeadedStream demonstrated $6,000+ in savings and same-day resolution versus a 1-week traditional fly-in delay. The company was selected for Launch Alaska's 2025/2026 Tech Deployment Track portfolio and announced a strategic partnership with Vicinity, an Alaska-based managed service provider, in January 2026. Pricing is pay-as-you-go with volume discounts for scheduled services.

Name

Remote Hands

Legal name

Remote Hands, LLC

Website

https://remotehandsak.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Remote Hands Alaska is a professional services marketplace connecting organizations with locally-employed technicians in rural Alaska for on-site technical support, site documentation, and day labor, replacing expensive fly-in approaches with same-day local service.

Ownership category

akta.pro rank

Product category

Field Services

NAICS

Temporary Help Services (561320)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Field Service Dispatch & Remote Troubleshooting (BPAAACAG)

akta.pro secondary industry

Onsite/Field IT Support Services (BPAEABAC)

Keywords

• Field services marketplace
• Remote site support
• Technical staffing services
• Rural workforce platform
• On-site diagnostics

Headquarters

HQ city

Anchorage

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. On-Demand Professional Services: Clients pay for hands-on technical services, site documentation, day labor, and research work performed by local Remote Hands. Pricing is based on service type and duration - Hands-On Service at $900 baseline for up to 4 hours plus $225/hour after, Remote Eyes Assessment at $200-$400 per service. Additional fees for specialized services like Local Guide, Transportation Solutions, and Pro Kit diagnostics.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Remote Hands operates a professional services marketplace that connects organizations with locally employed, professionally trained technicians (Remote Hands) across rural Alaska. The platform dispatches workers for on-site technical troubleshooting, component replacement, site documentation, and day labor, using live video collaboration to allow remote experts to guide local technicians through complex tasks. Core service lines include Hands-On Service, Remote Eyes Assessment, Local Guide Service, Transportation Solutions, and Pro Kit & Diagnostics.

Product overview

Remote Hands is an operational workforce services platform connecting organizations with skilled Remote Hands in rural Alaska communities. The platform serves as the central marketplace where clients submit service requests and Remote Hands workers accept assignments. Core service offerings include Hands-On Service (on-site troubleshooting with live video support and component replacement), Remote Eyes Assessment (professional photo/video documentation for site inspections), and Local Guide Service (support for fly-in teams with transportation and coordination). Additional add-on modules include Transportation Solutions (ATV, snowmachine, boat transport to remote sites) and Pro Kit & Diagnostics (advanced tools including satellite connectivity, thermal camera, and network testers). The platform enables enterprise-grade technical support while keeping service dollars within local communities across Alaska.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Hands Platform Professional services marketplace platform that connects organizations with skilled Remote Hands in rural Alaska communities, enabling service request submission, worker dispatch, real-time tracking, and communication between clients and local technicians.
• Hands-On Service On-site troubleshooter service for organizations needing physical presence at remote Alaskan sites: live video diagnostics, power cycling, basic component swaps, and guided task execution for low to medium liability systems, backed by a 7-day follow-up warranty.
• Remote Eyes Assessment Professional visual inspection service delivering high-resolution photos and video documentation for site condition assessments, pre/post-work verification, compliance reports, and audits at remote Alaskan locations.
• Local Guide Service Local Remote Hand support for fly-in teams including airport pickup/drop-off, in-village transportation, equipment assistance, and on-site coordination across rural Alaska.
• Transportation Solutions Arrangement of access to challenging remote sites in Alaska via ATV, snowmachine, or boat for service calls, enabling Remote Hands to reach locations that cannot be accessed by standard road or air.
• Pro Kit & Diagnostics Optional advanced toolkit equipping Remote Hands with a remote-control laptop, satellite connectivity, multimeter, network tester, thermal camera, and other diagnostic tools for comprehensive on-site work at remote Alaskan sites.

Quantifiable outcome

• Saves over $6,000 per service call compared to traditional fly-in approach
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• VicinitycoreStrategic or Co-development Partner · 6 January 2026Vicinity, an Alaska-based managed service provider, and Remote Hands announced a strategic partnership to deliver technology and broadband services to underserved rural Alaska communities. The collaboration combines Vicinity's network infrastructure and managed IT expertise with Remote Hands' network of locally employed technicians, enabling enterprise-grade support while keeping service dollars within local communities. The hybrid model addresses critical connectivity needs in Alaska's dispersed geography.
• Association of Village Council Presidents (AVCP)coreStrategic or Co-development PartnerAVCP is actively sharing Remote Hand recruitment flyers through their extensive networks covering over 50 villages in the Yukon-Kuskokwim Delta region. The partnership focuses on increasing employment opportunities for tribal members and demonstrates strong local interest with significant uptick in Remote Hand applications from YK Delta communities. This represents a key community partnership for both workforce recruitment and market expansion.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Field Nation: Marketplace connecting enterprises with on-demand IT field service technicians across the US. Closely comparable business model — two-sided platform matching clients with local independent contractors for field service work — though operating at much larger scale and broader geography than Remote Hands.
• Workmarket: Enterprise platform for sourcing, dispatching, and managing field service freelancers and contractors. Comparable in that both Remote Hands and Workmarket operate marketplaces between enterprises and field workers, though Workmarket focuses on general enterprise use cases rather than rural geographic specialization.
• Wonolo: On-demand staffing marketplace connecting businesses with temporary workers for shifts across fulfillment, hospitality, and light industrial work. Comparable marketplace model and use of locally-available workers for short-duration engagements.
• Veryable: On-demand labor marketplace for warehousing, manufacturing, and logistics operations. Comparable marketplace architecture and worker-displacement dynamics, though focused on industrial/manufacturing verticals rather than technical field services.
• ShiftKey: On-demand marketplace connecting healthcare facilities with licensed independent professionals. Comparable as a marketplace that enables workers to pick up shifts locally while serving enterprise customers, though operating in healthcare rather than technical field services.

Broad incumbents

• TaskRabbit: On-demand local services marketplace connecting consumers with task-based service providers. Compares as a broad local-services marketplace, but consumer-facing rather than enterprise-focused and lacking Remote Hands' video-collaboration technical layer.
• Thumbtack: Local services marketplace connecting consumers with professional service providers across home and personal services categories. Comparable two-sided marketplace model, though consumer-facing and lacking rural/enterprise focus.
• Equinix: Global data center colocation operator whose 'Smart Hands' service dispatches on-site technicians to perform tasks at customer equipment locations. Conceptually analogous to Remote Hands' field technician dispatch model, though embedded within a colocation data center offering rather than a standalone rural services marketplace.

Regional players

• GCI: Largest Alaska-based telecommunications provider serving rural and urban communities across the state. Comparable in serving the same geographic and customer base, though GCI is a vertically integrated carrier rather than a third-party field service platform.
• Alaska Communications: Alaska-based telecommunications and managed IT services provider serving enterprise and residential customers statewide. Comparable geographic focus and enterprise customer overlap, though operates as a carrier/MSP rather than a third-party field service marketplace.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Remote Hands