Brightree

What Brightree does

Brightree is a cloud-based SaaS provider serving the post-acute care industry, specifically home medical equipment (HME), durable medical equipment (DME), home infusion and specialty pharmacies, orthotics and prosthetics (O&P) practices, and sleep therapy providers. Founded in 2002 and headquartered in Peachtree Corners, Georgia, Brightree operates as a wholly-owned subsidiary of ResMed (NYSE: RMD) following ResMed's 2017 acquisition — a transaction recognized as the ACG Atlanta Deal of the Year. The company serves over 2,200 HME/DME and pharmacy customers, claims 60%+ market share among HME/DME providers, and reports care delivery to over 100 million patients through its platform.

The platform's core is Brightree Business Management Software (BMS), a cloud-based SaaS architecture with SSAE-18 SOC 2 compliance that integrates with leading EHR/EMR systems (Epic, athenahealth, Surescripts) and over 61 third-party partners. Differentiated modules include Intelligent Document Automation (AI-powered intake with stated 98% document classification accuracy and 95% data extraction accuracy), Brightree Resupply (multi-channel automated patient engagement including AI-powered Voice Services), ePrescribe, Mobile Delivery (with real-time GPS tracking and proof-of-delivery), Brightree Patient Collections (multi-channel payment recovery featuring a Virtual Agent), and Brightree Data and Analytics (with Snowflake-backed Data as a Service for industry benchmarking). AI capabilities span text, structured data, audio, and multimodal modalities, supporting document automation, predictive analytics, patient engagement, and speech-driven workflows.

Brightree's revenue model is multi-stream and centered on annual subscription SaaS contracts priced via direct, quote-based enterprise sales, supplemented by managed services including Revenue Cycle Management (RCM), Patient Collections, and professional consulting. The go-to-market is exclusively direct (enterprise field sales plus inside sales) with no channel/reseller motion; physical offices span Georgia (HQ), Tennessee, Kansas, Wisconsin, Pennsylvania, and Scotland (Westhill and Glasgow). With 501-1,000 employees and a leadership team drawn from healthcare IT, RCM, and SaaS backgrounds, Brightree has executed more than 10 acquisitions since 2008 — most notably SnapWorx in 2020 to bolster CPAP resupply and Apacheta in 2018 for last-mile delivery — alongside continuous product expansion and a fresh wave of vendor integrations through 2025-2026.

Name

Brightree

Legal name

Brightree LLC

Website

https://brightree.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Brightree provides cloud-based business management and revenue cycle software for HME/DME providers, pharmacies, home infusion organizations, and orthotics and prosthetics practices. The ResMed subsidiary serves over 2,200 customers with AI-powered automation, integrated patient engagement, and managed RCM services.

Ownership category

akta.pro rank

Product category

Healthcare Business Management Software (HME/DME, Pharmacy, Home Infusion)

NAICS

Computer Systems Design and Related Services (54151), Health Care and Social Assistance (62)

SIC

Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)

akta.pro secondary industries

Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), Care Coordination, Escalation & Clinical Workflow for RPM (HLACAFAI), Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)

Keywords

• HME DME software
• Pharmacy management software
• Home infusion software
• Revenue cycle management
• Patient resupply solutions

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription - Business Management Software: Cloud-based subscription model for HME/DME, pharmacy, and home infusion business management software. Includes billing, inventory management, document management, patient engagement, and analytics capabilities.
2. Revenue Cycle Management Services: Outsourced RCM services including intake processing, full-service billing, denial management, and A/R follow-up. Billed as managed service.
3. Patient Collections Services: Multi-channel patient collections including AutoPAY processing, calling services (Virtual Agent, Live Agent), and collections agency referrals.
4. Professional Services: Consulting services including operational workflow analysis, metrics and KPI reporting, Brightree optimization, custom data extracts, and training.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Brightree provides cloud-based SaaS business management software and services for post-acute care providers, primarily serving Home Medical Equipment (HME), Durable Medical Equipment (DME), pharmacy, and home infusion organizations. The platform spans the full workflow from patient intake and documentation through billing, revenue cycle management, delivery, resupply, and patient collections, supported by AI-powered automation and 60+ third-party integrations.

Product overview

Brightree offers a unified cloud-based SaaS platform for post-acute care providers (HME, DME, pharmacy, and orthotics & prosthetics) with a modular architecture combining core business management software with specialized add-on modules and professional services. The core Brightree Business Management Software (BMS) serves as the foundation, with specialized solutions for HME/DME, Pharmacy, Home Infusion, and Orthotics & Prosthetics. Add-on modules include Intelligent Document Automation (AI-powered intake), Documentation (Document Management, MyForms, eFax), Brightree Digital Experience (patient communications), Brightree Resupply (with Connect, SNAP, Essentials, and Voice Services), ePrescribe, Mobile Delivery, Data and Analytics, Inventory Management, Retail POS, and Sleep Therapy. Professional services encompass Revenue Cycle Management (RCM), Patient Collections, Customer Support, Training and Community, and Consulting and Data Services. The platform is built for interoperability with 61+ third-party integrations spanning EHRs, ePrescribe networks, distributors, and fulfillment partners.

Differentiator

Problem solved

Functional benefit

Brands

• Brightree: Primary brand for HME/DME and pharmacy business management software solutions

Products and services

• Brightree Business Management Software (BMS) The #1 choice in billing and business management software for HME providers. Cloud-based SaaS platform that serves as the foundation for comprehensive HME/DME billing and business management ecosystem, optimizing billing, AR/inventory management, data-driven analytics, and more.
• HME/DME Software Market-leading healthcare business management solution for HME providers covering documentation, inventory, delivery, resupply, and patient experience. Automates workflows from referral to intake to billing.
• Brightree Pharmacy Software Comprehensive pharmacy business management solution for home infusion, ambulatory infusion, and pharmacy businesses. Includes prescribing, processing, billing, patient management, and ePrescribe integration with Epic and athenahealth.
• Home Infusion Pharmacy Software Scalable, secure home infusion pharmacy platform with smart automation for clinical oversight, compounding support, billing and compliance documentation, and challenging workflow management.
• Orthotics and Prosthetics Software OPGA-endorsed software for orthotics and prosthetics practices with multi-practitioner scheduling, electronic claims, A/R handling, reporting, and patient collections services.
• Intelligent Document Automation AI-powered intake solution that automates referral document processing - reads, categorizes, and extracts patient details to create records and generate orders. Achieves 98% document classification accuracy and 95% data extraction accuracy.
• Documentation Suite Suite of HME documentation solutions including Brightree Document Management for capturing, sharing, managing, and storing documents electronically, MyForms for intelligent forms and secure messaging, and eFax for paperless fax workflows processing 2 million pages monthly.
• Brightree Digital Experience (Brightree DX) Digital communications and collaboration platform with Texting Orchestrator for automated patient SMS messaging, eForms for electronic form-fill with signatures, and real-time video chat - requires no app download.
• Brightree Resupply Automated patient resupply system with Connect, SNAP, and Essentials solutions for multi-channel engagement and workflow automation. Includes Voice Services with AI-powered 24/7 patient outreach, Order Processing for insurance verification and documentation, and Analytics dashboards.
• ePrescribe HME ePrescribe solution integrating with leading EHR/EMR systems including Epic, Parachute Health, GoScripts, and Surescripts. Provides all-in-one referral processing from record matching to insurance reconciliation.
• Brightree Mobile Delivery Digital delivery tool with Transport Manager for dispatching and route optimization, and TransportACE mobile app for drivers. Reduces DSO by 8+ days, eliminates lost tickets, and enables real-time GPS tracking and proof-of-delivery with signatures.
• Brightree Data and Analytics Analytics solutions including Brightree Reporting with prebuilt reports and Executive Dashboard, Advanced Analytics with robust dashboards and peer benchmarking, Data Extracts for nightly data, and Data as a Service (DaaS) via Snowflake for near real-time data.
• Inventory Management Inventory and delivery solution integrating ePurchasing from major manufacturers, Mobile Delivery for route optimization and asset tracking, and Fulfillment for patient drop-ship order management.
• Retail (Point-of-Sale) Point-of-sale solution with touchscreen interface, biometric login, bar code reader support, and credit card integration. Runs on standard PC with receipt printer and integrates with billing management.
• Sleep Therapy Sleep therapy portfolio with diagnostic testing integration, real-time compliance monitoring from CPAP manufacturers, and integrated ReSupply program. Customers report 29% higher resupply revenue and 1.55M patients enrolled.
• Brightree Revenue Cycle Management (RCM) RCM services for HME and Pharmacy optimizing billing systems with intake services, full-service billing, and A/R management. Achieves 15% average increase in net revenue collection ratio and 7% improvement in 90-day claim resolution.
• Brightree Patient Collections (BPC) Multi-channel patient collections solution with AutoPAY, eDelivery, text messaging, Patient Portal, AR Dashboard, Collect360, and calling services (Virtual Agent and Live Agent). Won MedTech Breakthrough 'Best New Technology Solution for Healthcare Payment' award 2021.
• Customer Support Premium customer support via chat, email, phone with after-hours emergency access. Includes Brightree Community for case management, product ideas, and Brightree University training. 90% of clients rate support as 'excellent.'
• Training and Community Training services including instructor-led on-site and remote training, eLearning Tracs in Brightree University, and Brightree Community with on-demand videos, discussions, and searchable database.
• Consulting and Data Services

Quantifiable outcome

• 15% average increase in net revenue collection ratio for RCM customers
• +7 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability11 records

Feature7 records

Partnerships

18 partnerships are on record, tiered core and supporting.

• Tomorrow HealthcoreTechnology or Integration · 1 August 2025Integration streamlines DME/HME order management by eliminating manual data entry, reducing errors, and accelerating order intake - at no cost to Brightree customers.
• MedEdgesupportingTechnology or Integration · 1 May 2021Custom API integration creates 340B automation platform between Brightree Business Management Solution for Pharmacy and MedEdge's 340B Validation Services.
• RelayHealthcoreTechnology or Integration · 1 April 2021RelayHealth Connection integration creates central hub for pharmacy and home infusion management, streamlining transactions and improving access to patient assistance programs.
• McKessoncoreTechnology or IntegrationePurchasing integration enabling HME providers to place orders directly from McKesson's catalogs within Brightree, streamlining purchasing workflow and inventory management.
• MedlinecoreTechnology or IntegrationIntegration for pharmacy and home infusion purchasing, allowing electronic submission of purchase orders to Medline.
• ResMedcoreTechnology or IntegrationParent company ResMed provides ePrescribe and clinical respiratory therapy compliance integrations with Brightree for HME providers managing sleep therapy equipment.
• GoScriptscoreTechnology or IntegrationePrescribe integration for pharmacy and home infusion, enabling electronic prescription processing through Brightree.
• MatrixCarecoreTechnology or IntegrationIntegration for home infusion and pharmacy management, connecting MatrixCare's post-acute care solutions with Brightree's pharmacy software.
• VGM FulfillmentsupportingTechnology or IntegrationFulfillment integration for HME providers, enabling electronic exchange of patient drop-ship order information with VGM.
• BaxtercoreTechnology or IntegrationIV Workflow Management integration for home infusion pharmacy, connecting Baxter's infusion systems with Brightree's pharmacy software.
• Epic SystemscoreTechnology or IntegrationAward-winning interoperability integration with Epic EHR/EMR systems for HME referrals and clinical data exchange.
• athenahealthcoreTechnology or IntegrationePrescribe integration with athenahealth EHR systems, enabling electronic prescription processing for pharmacy customers.
• Parachute HealthcoreTechnology or IntegrationePrescribe integration for HME referrals, enabling electronic order transmission between Brightree and Parachute Health platform.
• SurescriptscoreTechnology or IntegrationNational prescriber network integration for ePrescribe functionality, enabling prescription routing to pharmacies across the US.
• AmerisourceBergensupportingTechnology or IntegrationPharmacy purchasing integration enabling electronic submission of purchase orders to AmerisourceBergen for pharmacy inventory management.
• InovalonsupportingTechnology or IntegrationVendor integration providing data and analytics capabilities for pharmacy and home infusion customers.
• BD Pyxis PharmacyKeepersupportingTechnology or IntegrationPharmacy workflow integration for medication management and compliance tracking in home infusion settings.
• ConsensussupportingTechnology or IntegrationeFax Corporate and Clarity solutions integration for digital fax transformation and secure document exchange.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• MatrixCare: ResMed's sister post-acute/LTPAC EHR software business; competes directly in the broader post-acute software market served by Brightree and shares parent-company integration advantages.
• Waystar: Healthcare RCM, claims management, and patient payments SaaS — comparable to Brightree's RCM and Patient Collections products for overlapping provider buyers.
• NextGen Healthcare: Ambulatory EHR and practice management/RCM vendor serving specialty and ambulatory practices with workflow and billing tools; competes for similar healthcare provider IT budget.
• CureMD: Cloud EHR/practice management plus RCM and specialty billing services for ambulatory and ancillary providers, including DME/HME-adjacent use cases.
• AdvancedMD: Cloud-based medical practice management, EHR, and RCM for ambulatory practices with comparable billing/intake automation capabilities.
• RXNT: Cloud-based medical practice management, EHR, and pharmacy software — competes with Brightree's Pharmacy and Home Infusion product lines for the same provider buyers.

Emerging players

• Parachute Health: Digital DME/HME order management platform currently integrated as a partner into Brightree, but rising as a competing HME referral workflow with venture backing.
• Tomorrow Health: Tech-enabled DME/HME coordination platform with payer and provider integrations; a Brightree integration partner that is evolving into a competing workflow layer.

Broad incumbents

• Epic Systems: Dominant EHR vendor whose referrals, ePrescribe, and interoperability integrations underpin Brightree's HME and Pharmacy channels — a critical platform dependency and a potential competitive bundler.
• Oracle Health (Cerner): Major inpatient and ambulatory EHR/clinical platform; broader than Brightree but competes in the same healthcare interoperability, EHR-adjacent workflows and large health system buyer space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Brightree
• Facebookfacebook.com/BrightreeLLC
• LinkedInlinkedin.com/company/111444

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brightree