Smart Energy Water (SEW)

What Smart Energy Water (SEW) does

Smart Energy Water (SEW), operating commercially as SEW.AI, is a privately held vertical AI native software company that builds a cloud platform exclusively for the energy and water utility industry. Founded circa 2010 by Deepak Garg (Chairman and Co-CEO alongside Michael O'Donnell) and headquartered in San Diego with an Asia regional headquarters in New Delhi, the company serves 470+ energy, water, and gas utilities across 47+ countries, with its platforms touching 1.4 billion+ end users and processing 2 trillion+ transactions.

The core product is the SEW.AI COSMOS platform, an integrated suite of six experience modules — SmartCX (Customer Experience), SmartWX (Workforce Experience), SmartBX (Business Experience), SmartiX (Intelligence and Analytics), SmartGX (Grid Experience for DER, eMobility, and transactive energy), and SmartPX (Payment Experience) — connected by the SmartBITs integration layer that provides pre-built connectors to CIS, billing, AMI, ADMS, and SAP systems (including the validated SAP Self Service Accelerator for S/4HANA). SEW states that 85-90% of core capabilities are built in-house, with a Vertical Agentic AI layer trained on operational data spanning grid physics, asset behavior, safety procedures, and regulatory frameworks. The product portfolio is delivered modularly so utilities can adopt specific components such as the Smart AI Agent and Chatbot, Schedule and Dispatch, Enterprise Asset Management, Tech-En-Route, Energy Efficiency, Demand Response, and Water Conservation.

SEW monetizes primarily through annual SaaS subscriptions on a quote-based enterprise pricing model, complemented by implementation, integration, and ongoing professional services. Distribution combines a direct enterprise field-sales motion led by regional Chief Growth Officers across the USA (East/West/Central), Europe, Asia, MEA, ANZ, Canada, and LATAM with a partner ecosystem of certified system integrators, technology partners, co-innovation partners, and global strategic partners (including a strategic SAP alliance). Customer segments skew toward large investor-owned utilities, municipal utilities, and government-owned utilities (e.g., SEWA, City of Toledo), with named enterprise customers including PG&E, Duke Energy, DTE Energy, Dominion Energy, Southern California Edison, SMUD, Alectra Utilities, American Water, and Southwest Gas. Founder-controlled private ownership is supplemented by an advisory board that includes Seagate Chairman Steve Luczo, SoftBank India head Manoj Kohli, former USSOCOM Commander Adm. Eric Olson, and former Duke Energy and Alliant Energy executives, signaling strategic alignment with utility-sector buyers.

Name

Smart Energy Water (SEW)

Legal name

Smart Energy Water

Website

https://sew.ai

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SEW.AI provides a vertical AI-native cloud platform built exclusively for energy and water utilities, combining customer experience, workforce, grid, payment, and analytics modules. The company serves 470+ utilities across 47+ countries, reaching 1.4 billion+ people globally.

Ownership category

akta.pro rank

Product category

Utility Cloud Software

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Energy Engagement (In-Home Displays, Portals, Usage Insights) (EUADAFAH)

akta.pro secondary industries

Meter-to-Cash / Billing & CIS Integration for AMI (EUADAFAM), DER & Microgrid Interconnection / Grid Edge Integration Services (EUAEANAF)

Keywords

• Utility cloud platform
• Customer experience software
• Workforce experience management
• Smart grid platform
• Utility digital transformation

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscriptions: SEW.AI operates as a cloud-based SaaS platform provider for energy and water utilities. The platform is delivered as subscription-based licensing with modular components including SmartCX, SmartWX, SmartGX, SmartBX, SmartPX, and SmartiX platforms. Implementation, integration, and professional services complement recurring subscription revenue.
2. Professional Services: Implementation and consulting services for digital transformation programs with utilities. Includes system integration, platform deployment, and ongoing support services.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels10 records

Core offering

SEW.AI (operating as Smart Energy Water) sells the COSMOS Vertical AI Native Platform, a modular cloud-based SaaS suite purpose-built for electric, gas, and water utilities. The suite bundles Customer Experience (SmartCX), Workforce Experience (SmartWX), Grid Experience (SmartGX), Business Experience (SmartBX), Payment Experience (SmartPX), and Intelligent Experience (SmartiX) products, together with the SmartBITs integration layer that connects CIS, billing, AMI, field, and SAP systems. Revenue comes from subscription licensing of these modular platform components plus accompanying implementation and professional services.

Product overview

SEW.AI offers a modular platform-plus-ecosystem architecture built on its COSMOS Vertical AI foundation, combining Customer Experience (SmartCX), Workforce Experience (SmartWX), Business Experience (SmartBX), Grid Experience (SmartGX), and Payment Experience (SmartPX) into a unified connected platform. SmartBITs provides the integration layer connecting to enterprise systems like SAP, while the SEW.AI COSMOS platform serves as the AI orchestration layer enabling agentic workflows across the entire utility ecosystem. The product portfolio spans customer-facing digital engagement, field operations management, grid intelligence, business analytics, and payment processing, with specialized modules for billing, outage management, demand response, energy efficiency, eMobility, and water conservation.

Differentiator

Problem solved

Functional benefit

Products and services

• SEW.AI COSMOS Vertical AI Native platform combining Customer, Workforce, Grid, Business, and Payment intelligence into a unified operational fabric for energy and water utilities. Built with 85-90% core capabilities in-house, with pre-built integrations with CIS, billing, grid, field, and customer systems and embedded agentic AI.
• SmartCX Digital Customer Experience platform providing omnichannel engagement, AI-driven customer journeys, digital billing, eMobility management, outage and storm communication, multichannel messaging, and Smart AI Agent/Chatbot capabilities for utility customers.
• SmartWX Digital Workforce Experience platform modernizing field service management with intelligent scheduling, real-time dispatching, route optimization, end-to-end asset management, and offline-capable mobile operations for utility field crews.
• SmartBX Digital Business Experience platform unifying customer, asset, and field workforce operations with AI-powered insights, Customer360, SmartCRM, campaign management, and CoPilot assistant for utility operations.
• SmartIX Digital Intelligent Experience platform providing comprehensive energy, water, and customer analytics with revenue, rate, demand, EV/solar insights and predictive analytics for data-driven decision-making by utilities.
• SmartGX AI-Powered Grid Experience platform enabling bidirectional energy flows, distributed energy resource (DER) integration, prosumer management, and transactive energy frameworks with real-time flexibility signaling and grid-edge intelligence.
• SmartPX Digital Payment Experience platform providing unified, secure, omnichannel digital payment processing that transforms utility payments from transactions into intelligent, trusted experiences for utilities and their customers.
• SmartBITs Pre-Built Integration-as-a-Service platform providing deep integration, dynamic APIs, scalable microservices, and plug-and-play automation across CIS, billing, grid, field, customer, and SAP systems within the utility ecosystem.
• SAP Self Service Accelerator (SSA) SAP Self Service Accelerator providing real-time multichannel communication for utilities running SAP, enabling customer account, billing, and service request management with a 360-degree view of customer interactions.

Quantifiable outcome

• Up to 40% implementation cost savings for utilities
• +9 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability11 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core, flagship and major.

• SAPcoreTechnology or IntegrationStrategic technology partnership with SAP providing deep integration with SAP S/4HANA and SAP infrastructure. SEW's SAP Self Service Accelerator (SSA) offers real-time, multichannel communication and allows customers to manage accounts, billing, and service requests. This is a validated partnership enabling joint go-to-market for utility digital transformation.
• SEWA (Sharjah Electricity, Water, and Gas Authority)flagshipStrategic or Co-development PartnerSEWA partnered with SEW.AI from 2023-2025 for digital transformation program deploying AI-powered customer service tools including Naffa'a, the first AI chatbot of its kind in Middle East and Africa. SEWA won Special Mention in Digital Government Award at GovInsider Festival 2025. Results include 1.3 million resolved interactions, 650 million dirhams in digital payments processed, over 1.2 million monthly metre readings digitised.
• 3InsyscoreStrategic or Co-development PartnerSEW.AI acquired 3Insys in February 2023 to expand its digital utility capabilities and strengthen platform offerings for the utility ecosystem.
• IntelliSmartmajorStrategic or Co-development PartnerIntelliSmart, Bharat's leading smart metering and digital solutions provider, partnered with Power Ministry and SEW to launch the Bharat eSmartMeter App for India's smart metering initiative.
• SEW Partner Exchange EcosystemmajorChannel Partner/ Reseller/ DistributorMarketplace with 250+ integrations from partners. Partner program includes 20+ partners, 120+ affiliates across 30+ countries. Partners sell, service, and build on the SEW Platform.

Scale indicators17 records

Recent moves6 records

Expansion highlights8 records

Broad incumbents

• Landis+Gyr: Landis+Gyr is a global leader in smart metering and grid management solutions. Its portfolio of metering, AMI, and utility analytics products competes with several layers of the SEW.AI stack, particularly SmartWX and Smart Meter Management modules.
• Itron: Itron is a broad incumbent in smart metering, AMI networks, and utility data management. Its Mobile Workforce Management and analytics offerings overlap with SEW.AI's SmartWX and SmartIX, particularly with utilities that have standardized on Itron for AMI.
• Oracle Utilities: Oracle Utilities (Opower, NMS, CCS) is a broad incumbent providing CIS, billing, MDM, and customer engagement software to large utilities globally. It is a key competitor to SEW.AI's SmartPX, SmartCX, and SmartBITs integration layer, particularly with Tier-1 utilities.
• Hitachi Energy (formerly ABB Grid Automation): Hitachi Energy provides ADMS, SCADA, and grid management systems used by large utilities globally. It is a broad incumbent that competes with SEW.AI's SmartGX and SmartIX layers, particularly where utilities are standardizing grid operations on Hitachi/ABB technology.
• Schneider Electric (EcoStruxure / AutoGrid): Schneider Electric's EcoStruxure platform and AutoGrid DERMS compete with SEW.AI's SmartGX grid intelligence, demand response, and DER orchestration capabilities. As a large industrial incumbent with deep utility relationships, Schneider is a significant competitor in grid-edge software.
• SAP (Industry Solution for Utilities / IS-U): SAP IS-U and S/4HANA are deeply embedded CIS/billing backbones in many of the same utilities SEW.AI serves. While SAP is also a strategic partner (via the Self Service Accelerator), it is a broad incumbent competitor in the utility application stack and increasingly adding native AI capabilities.

Emerging players

• Bidgely: Bidgely provides AI-driven energy disaggregation, customer insights, and personalization for utilities. It is an emerging AI-focused peer that competes with SEW.AI's SmartIX analytics, SEW.AI Amplify personalization, and Energy Efficiency modules.
• Clean Power Research: Clean Power Research (PowerClerk, SolarAnywhere) is an emerging player focused on solar interconnection, program management, and DER analytics for utilities. Its offerings overlap with SEW.AI's SmartGX, Solar, and Rebate/Program Management modules.

Direct peers

• Uplight: Uplight is a direct competitor focused on utility customer engagement, energy efficiency programs, demand response, and DER orchestration. It is highly comparable to SEW.AI's SmartCX, energy efficiency, and demand response modules and targets the same enterprise utility buyer.
• Salesforce Industries (Vlocity Energy & Utilities Cloud): Salesforce's Energy & Utilities Cloud (built on the Vlocity acquisition) is a direct horizontal-to-vertical competitor for utility CX, sales, and service workflows. It competes head-to-head with SEW.AI's SmartCX, SmartCRM, and CoPilot capabilities and is increasingly embedding agentic AI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SmartEnergyW
• YouTubeyoutube.com/@SEW-Ai/featured
• LinkedInlinkedin.com/company/smartenergywater
• Instagraminstagram.com/smartenergyw

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Energy Water (SEW)