Quartermaster
Quartermaster is a Toronto-based mobile and web marketplace connecting Greater Toronto Area homeowners with verified, neighbor-referred home service professionals, monetizing via commission on new-customer jobs and embedded payment fees processed through Stripe.
- Company typePrivate
- Founded2015
- HeadquartersToronto, Canada
- Headcount1–10
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
What Quartermaster does
Quartermaster is a Toronto-based two-sided home services marketplace operating exclusively in the Greater Toronto Area under the legal entity Quartermaster Inc., an Ontario-incorporated private company. The platform connects residential homeowners with locally vetted home service professionals ('Pros') via a community-referral model in which each homeowner must verify their address before participating, and Pros can only join after being referred by a verified community member. The product is delivered through native iOS and Android apps and a web platform, with Stripe handling payment processing under a Connected Account Agreement and credit card payments supported end-to-end. The Good Neighbour Guarantee provides up to $2,500 in compensation for substandard work, and Pros are required to carry $2 million in general liability insurance (with an exception for Small Job Pros), creating a tiered trust system.
Quartermaster's revenue model is commission-based on the supply side: Pros pay a commission on jobs acquired through the marketplace from new customers, while repeat business with existing customers is commission-free, and transaction fees are embedded in the payment flow. Distribution is a hybrid of product-led growth via self-serve mobile signup, inside-sales onboarding for Pros with account management support, and community-led acquisition through verified neighbor referrals. Marketing relies on Toronto-specific blog content, organic social media (Instagram, Facebook, LinkedIn), and word-of-mouth within the neighborhood network.
Operationally, Quartermaster is a privately held, employee-owned company with approximately 70 team members across engineering, product, design, marketing, community engagement, and operations, headquartered at 366 Adelaide St. East in downtown Toronto. The co-founders are Michael Phillips (CEO) and Matthew Sponagle (Head of Innovation), and the company has not disclosed institutional venture capital or parent-company affiliations; documented capital activity consists of two Klister Credit facilities in 2017 and 2018. The product surface extends beyond pure booking into home management utilities, including Toronto-specific maintenance reminders (garbage/recycling, furnace filters, water filters, freeze alerts) and household task assignment.
Quartermaster firmographics
Firmographics- Name
- Quartermaster
- Legal name
- Quartermaster Inc.
- Website
- https://quartermaster.house
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Quartermaster is a Toronto-based mobile and web marketplace connecting Greater Toronto Area homeowners with verified, neighbor-referred home service professionals, monetizing via commission on new-customer jobs and embedded payment fees processed through Stripe.
- Ownership category
- akta.pro rank
Where Quartermaster is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Quartermaster business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Commission on New Customer Jobs: Platform charges commission fees to Pros when they acquire new customers through the marketplace. Existing customer repeat jobs are commission-free. The commission structure is described as 'kept low' compared to competitors.
- Transaction Processing: Platform facilitates payment processing between homeowners and Pros, with fees embedded in the transaction structure. Uses Stripe as the payment processor.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Commission-based pricing for Pros |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels4 records
Quartermaster product offering
Product offeringCore offering
Quartermaster operates a two-sided local services marketplace that connects verified Greater Toronto Area homeowners with neighbor-referred home service professionals. Homeowners use the mobile or web app to discover Pros, request quotes, book services, pay via credit card, and leave reviews, while Pros use a dedicated dashboard to manage quotes, invoices, and customer communication. The platform monetizes through commissions on new-customer jobs and backs every booking with a Good Neighbour Guarantee of up to $2,500.
Product overview
Quartermaster is a single unified platform connecting Greater Toronto Area homeowners with vetted local home service professionals (Pros) through a neighbor-referral network. The core product is the Quartermaster App, which serves dual audiences: homeowners use it to discover, book, and pay Pros backed by the Good Neighbour Guarantee, while Pros use the platform to manage quotes, invoices, and grow their business through neighborhood referrals. The platform also includes integrated home management tools for maintenance reminders and task coordination. Payment processing is handled through Stripe integration.
Differentiator
Problem solved
Functional benefit
Products and services
- Quartermaster App Mobile and web application for verified Greater Toronto Area homeowners to find, book, pay, and review locally referred home service professionals (Pros) within a trusted neighbourhood network, with projects managed end-to-end inside the app.
- Pro Platform (Job Board & Management Dashboard) Business-facing dashboard for local home service professionals to receive neighbor-referred leads, manage quotes and invoices, communicate with homeowners, and grow their customer base through the Quartermaster referral network.
Quantifiable outcome
- $2,500 maximum compensation under Good Neighbour Guarantee for substandard work
- +1 more outcomes
Companies that use Quartermaster
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Quartermaster technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Quartermaster partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- StripecoreStripe provides payment processing services for Quartermaster's platform. Both Pros and customers are bound by Stripe's Connected Account Agreement and Terms of Service when processing payments through the platform.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Quartermaster competitors and assessment
Company assessmentEmerging players
- Nextdoor: Neighborhood community platform with growing home services recommendations features. Comparable neighborhood-anchored trust model, though its primary product is the social feed rather than a Pro marketplace.
Direct peers
- HomeStars: Canadian home services marketplace connecting homeowners with reviewed contractors across multiple categories. Highly comparable as the incumbent Canadian marketplace with similar Pro-review dynamics and overlapping Toronto footprint.
- Porch: Home services platform helping homeowners find and book vetted pros across categories like renovation, repair, and maintenance. Comparable marketplace model with insurance-backed bookings.
- Thumbtack: US-based marketplace that matches homeowners with local service professionals across hundreds of categories. Directly comparable two-sided marketplace model with project-based pro matching and consumer reviews.
- TaskRabbit: Gig-style marketplace for home tasks such as handyman, cleaning, and moving. Comparable task-level marketplace model with payment processing and Pro (Tasker) profiles.
Broad incumbents
- Houzz: Home design and remodeling platform with a marketplace for connecting homeowners to professionals. Comparable in bridging homeowner inspiration, pro discovery, and project booking.
- Angi: Public home services marketplace (formerly Angie's List) operating across the US with paid memberships, advertising, and lead-gen for pros. Comparable marketplace economics with a much larger national footprint.
- Frontdoor: Public home services and warranty platform offering on-demand repair and maintenance with vetted contractors. Comparable insured, trust-backed home services delivery at national scale.
Regional players
- Checkatrade: UK home services directory and marketplace with vetted, reviewed tradespeople. Comparable trust-and-verification-led Pro discovery, but geographically focused on the UK.
- Hipages: Leading Australian marketplace connecting homeowners with tradies. Comparable two-sided model with referral-driven Pro acquisition, but operating in a different geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Quartermaster social profiles
Digital presenceQuartermaster financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quartermaster leadership team
Management profileNumber of profiles
Profiles7 records
Quartermaster funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quartermaster M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quartermaster
What does Quartermaster do?
Quartermaster operates a two-sided local services marketplace that connects verified Greater Toronto Area homeowners with neighbor-referred home service professionals. Homeowners use the mobile or web app to discover Pros, request quotes, book services, pay via credit card, and leave reviews, while Pros use a dedicated dashboard to manage quotes, invoices, and customer communication. The platform monetizes through commissions on new-customer jobs and backs every booking with a Good Neighbour Guarantee of up to $2,500.
Is Quartermaster a public or private company?
Quartermaster is a private company. It is classified as management employee owned and is currently operating.
When was Quartermaster founded?
Quartermaster was founded in 2015. It employs 1 to 10 people.
Where is Quartermaster based?
Quartermaster is headquartered in Toronto, Canada, in the North America region.
How does Quartermaster make money?
Two revenue lines are on record. Commission on New Customer Jobs are the primary driver. The others are transaction Processing.
Who are Quartermaster's main competitors?
Nextdoor is listed as an emerging player. Direct peers are HomeStars, Porch, Thumbtack and TaskRabbit. Broad incumbents are Houzz, Angi and Frontdoor. Regional players are Checkatrade and Hipages.
Does Quartermaster have an API?
No public API is recorded for Quartermaster.