Bits In Glass Inc.

What Bits In Glass Inc. does

Bits In Glass (BIG) is a global boutique intelligent automation consulting firm that delivers enterprise digital transformation across integration, process automation, AI, and CRM. Founded in 2008 and headquartered in Edmonton, Canada (with primary legal domicile in Colorado, USA), the firm serves enterprise and government clients in banking, insurance, transportation, manufacturing, real estate, healthcare, and public sector verticals. Notable customers include Air Canada, HSBC, Barclays, Pacific Life, Telus, TPG, AAA Southern California, HM Revenue & Customs, State of Colorado, Coast Capital Savings, and Partner Re.

The firm's core delivery is built on a portfolio of 12+ strategic technology platforms — Appian, MuleSoft, Pega, Creatio, Boomi, Databricks, Snowflake, AWS, UiPath, Blue Prism, Tableau, and Solace — where it holds Premier or Master partner status with Appian (since 2008), MuleSoft (since 2013), and Creatio. Service lines include Enterprise AI & Data Engineering, Process Automation, Enterprise Application Integration, CRM (powered by Creatio), and Application Management Services. BIG has built 35+ pre-built industry accelerators (e.g., Underwriting Workbench, Regulatory Insights Assistant, Smart Ingestion Service, Dynamic Fuel Pricing, MIMO) layered on top of these partner platforms, and operates a structured "BIG Program" delivery methodology covering AI primers, roadmaps, and ongoing maintenance. The firm has 60+ Appian-certified and 40+ MuleSoft-certified resources, with 125+ transformation projects and 200+ MuleSoft integration projects delivered.

BIG generates revenue primarily through professional services fees from billable consulting hours and project-based engagements, offered via flexible engagement models (individual experts, POD teams, managed services, Build-Operate-Transfer, fixed-price, hybrid). Distribution is hybrid: direct enterprise sales complemented by channel co-selling through its technology partner ecosystems, with AWS Marketplace procurement available. The company is privately held with PE backing from Capital Square Partners (Feb 2024) and operates a global delivery model across Canada, USA, UK, and three India offices (Hyderabad, Pune, Mohali). In July 2025, BIG acquired Omnico to expand industry-focused CRM delivery in North America.

Name

Bits In Glass Inc.

Legal name

Bits In Glass Inc.

Website

https://bitsinglass.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

Bits In Glass is a global boutique consulting firm that delivers intelligent automation, integration, AI, and CRM solutions to enterprise clients across banking, insurance, healthcare, manufacturing, and public sector, leveraging 12+ technology platforms and 35+ pre-built accelerators.

Ownership category

akta.pro rank

Product category

IT Consulting & Intelligent Automation Services

NAICS

Computer Systems Design and Related Services (54151)

akta.pro primary industry

Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• Intelligent automation consulting
• Process automation services
• Enterprise application integration
• AI consulting services
• CRM implementation services

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services & Consulting: Bits In Glass generates revenue through professional services fees for consulting engagements. The firm offers flexible engagement models including individual expert staffing, P-O-D teams, managed services, Build-Operate-Transfer arrangements, fixed price projects, and hybrid models. As a boutique consulting firm, revenue is derived from billable consulting hours and project-based engagements across automation, integration, and AI services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Bits In Glass is a global boutique consulting firm that delivers intelligent automation, process automation, enterprise application integration, AI/GenAI, and CRM solutions to enterprise clients. The firm implements and deploys leading technology platforms (Appian, MuleSoft, Pega, Creatio, Boomi, Databricks, AWS, Snowflake) combined with 35+ pre-built industry-specific accelerators to streamline business processes, connect systems, and implement AI solutions for clients across banking, insurance, healthcare, manufacturing, real estate, transportation, and public sector.

Product overview

Bits In Glass is a global boutique consulting firm specializing in intelligent automation and digital transformation. The company offers a portfolio of services including Enterprise AI & Data Engineering, Process Automation, Enterprise Application Integration, Customer Relationship Management (CRM), and Application Management Services. Their service delivery is powered by a comprehensive set of pre-built accelerators (35+ solutions) built on strategic technology platforms including Appian, MuleSoft, Pega, Boomi, Creatio, Databricks, AWS, Snowflake, Solace, Tableau, UiPath, and Blue Prism. Key accelerator families include AI-powered document processing tools (Smart Ingestion Service, Document Comparison Assistant), conversational AI agents (Repair Booking Agent, Property Viewing Assistant), regulatory compliance solutions (Regulatory Insights Assistant, Intelligent Regulatory Change Manager), and industry-specific solutions for insurance, manufacturing, healthcare, real estate, and financial services. The company operates across North America, Europe, and India with offices in Edmonton, Calgary, Toronto, Denver, Dallas, Hyderabad, Pune, Mohali, and London.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise AI & Data Engineering Foundational data, AI, GenAI, and Agent capabilities development service to drive practical and reliable intelligent automation for enterprise clients.
• Process Automation Automation solutions combining BPA, RPA, low-code platforms, and AI to streamline workflows and improve efficiency at scale for enterprise clients.
• Enterprise Application Integration System and API integration services connecting applications, data, and platforms to create unified foundations for automation.
• Customer Relationship Management (CRM) AI-native, no-code CRM implementation services powered by Creatio for streamlining sales, marketing, and service workflows.
• Application Management Services Ongoing maintenance, monitoring, staffing, and support services to keep projects on track and enterprise systems running smoothly.
• Underwriting Workbench Reinsurance underwriting optimization solution built on Appian that provides underwriters with access to data and AI insights for improved decision-making.
• Move In Move Out (MIMO) Property management workflow optimization application that speeds up property turnaround times by as much as 50% for real estate operators.
• Regulatory Change Management Essential accelerator solution for financial institutions tailored to specific regulatory compliance needs, deployable in as little as 8 weeks.

Quantifiable outcome

• Lowered Asset Lifecycle Costs by $100,000/day
• +8 more outcomes

Named customers29 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability13 records

Feature18 records

Partnerships

Eight partnerships are on record, tiered core.

• OmnicoOthers · 21 July 2025Bits In Glass acquired Omnico, a US-based digital solutions provider, to expand industry-focused CRM services in North America. The integration aims to enhance delivery of tailored, scalable no-code solutions to sectors including manufacturing, healthcare, and finance.
• AppiancoreTechnology or IntegrationBits In Glass is an Appian Premier Partner with over 16 years of experience since 2008. The firm has delivered 125+ complex transformation projects, 60+ Appian certified resources, and 50+ enterprise clients. Named Partner of the Year 3X and Insurance Partner of the Year 2024. Builds solutions including Underwriting Workbench, Regulatory Change Management, and MIMO (Move In Move Out).
• AWScoreTechnology or IntegrationBits In Glass is an AWS Select Tier Services Partner. The firm delivers AWS-backed solutions including Bedrock, SageMaker, and Amazon Q deployment, Databricks deployment, data platform migrations, and integration modernization services. Deep certifications and security best practices.
• BoomicoreTechnology or IntegrationBits In Glass is a Boomi Silver Partner offering AI-powered integration and automation built for enterprise scale. Services include AI & Agentic Integration, Integration Consolidation, API & Event Enablement, Automation at Scale, and Managed Services. Recognized as Winner of Boomi's 2025 AI Agent Hackathon and sponsor of Boomi World 2026.
• CreatiocoreTechnology or IntegrationBits In Glass is a Creatio Premier Partner and was named Creatio Delivery Excellence Partner of the Year at No-Code Days 2026. The firm implements agentic CRM and workflow automation using Creatio's no-code, AI-native platform. Delivers CRM implementations up to 70% faster than traditional implementations. Joined as Premier Partner to advance innovation in Manufacturing & Distribution.
• DatabrickscoreTechnology or IntegrationBits In Glass is a trusted Databricks Partner helping organizations build data intelligence at scale. Services include lakehouse architecture design, data pipeline development, ML/AI operationalization, generative AI deployment, and Databricks Center of Excellence establishment. Powers AI accelerators including Dynamic Fuel Pricing and Smart Ingestion.
• MuleSoftcoreTechnology or IntegrationBits In Glass is a MuleSoft Premier Partner since 2013 with over 200 integration projects and 90+ happy MuleSoft clients. The firm has 40+ MuleSoft certified resources and has been recognized as MuleSoft Partner of the Year. Delivers API-led connectivity achieving 74% reduced IT maintenance cost, 57% faster development, and 78% faster time to market.
• PegacoreTechnology or IntegrationBits In Glass is a specialized Pega Partner delivering enterprise AI decisioning and workflow automation. Services include AI-driven optimization, Blueprint-led modernization, Constellation modernization, Pega App Health & Performance review, DevOps enablement, and Pega Center of Excellence. Delivers solutions for complex decisioning and customer engagement at enterprise scale.

Scale indicators15 records

Direct peers

• Slalom: Privately held boutique technology and business consulting firm of similar scale, with multi-platform expertise and a comparable regional-to-global delivery model that competes head-to-head for the same enterprise automation and integration mandates.
• Perficient: Mid-market digital transformation consultancy implementing MuleSoft, Appian, Pega, and similar enterprise platforms across BFS, healthcare, and insurance, directly overlapping Bits In Glass's core service lines.
• Persistent Systems: Global digital and AI engineering services firm with comparable enterprise integration, automation, and modernization offerings; co-invests heavily in MuleSoft/Pega-based delivery like Bits In Glass.
• Thoughtworks: Technology consultancy specializing in digital transformation, custom platform engineering, and intelligent automation for enterprise clients across regulated industries.
• Nagarro: Mid-size global digital engineering firm with comparable AI, low-code, and enterprise integration services and similar PE-/founder-led growth profile.

Broad incumbents

• Avanade: Accenture/Microsoft joint venture with overlapping low-code, AI, and integration offerings; competes for the same enterprise Appian, Azure, and integration deals as Bits In Glass.
• Cognizant: Global IT services giant with large Appian/MuleSoft/Pega practices and a broad intelligent-automation portfolio that targets the same enterprise RFP pool.
• Capgemini: Global SI with deep enterprise integration, AI, and CRM capabilities; competes for large Appian, MuleSoft, and Databricks deployments across BFS, insurance, and manufacturing.
• NTT Data: Global IT services provider with explicit focus on enterprise integration, automation, and platform engineering for banking, insurance, and healthcare, mirroring Bits In Glass's vertical mix.

Emerging players

• Roboyo: Pure-play hyper-automation and intelligent-automation consultancy working with UiPath, Blue Prism, and MuleSoft; competes in the same niche as Bits In Glass's RPA and process-automation practice.

Market position

Strengths4 records

Weaknesses5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/bits-in-glass
• Xx.com/bitsinglass

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bits In Glass Inc.