What Aquí Estoy does

Aquí Estoy is a nonprofit organization founded in 2020 and headquartered in Buenos Aires, Argentina, that delivers free, anonymous, human-mediated emotional support to Spanish-speaking individuals in emotional crisis across more than 20 countries in Latin America, Spain, and the Caribbean. Its core product, Aquí Estoy Chat, operates as a WhatsApp-native service that connects users to a network of more than 100 trained volunteer accompanists who are supervised in real time by mental health professionals; the organization explicitly positions itself against AI-mediated support, stating that users will never speak with a bot. The technical architecture combines WhatsApp (via Twilio/Turn.io infrastructure) as the user-facing channel with Turn.io as the volunteer-side application that enables routing, conversation management, and supervisor intervention capabilities.

The business model blends philanthropic and commercial revenue streams: individual donations accepted across country-specific currency portals (Argentina, Chile, Colombia, Spain, Mexico, Uruguay, USA, and others), corporate sponsorships priced at $20 USD per supervisor hour (each hour enabling 8 volunteers to support 8 users simultaneously), and institutional support line contracts where universities, governments, and communities license the platform, training methodology, and ongoing supervision to operate their own branded WhatsApp-based crisis lines on multi-year engagements. The organization was acquired by U.S.-based nonprofit Crisis Text Line in September 2025 to extend Spanish-language crisis support, with Bruno Borges appointed Executive Director in March 2026 to lead growth strategy, fundraising, partnerships, and operations. Aquí Estoy has received validation from the OpenAI/Turn.io 'Chat for Impact GenAI' accelerator (2024), Ship2B's B-Value program (2023 winner, 2024 Impact Awards nominee, 10-year success story), and TikTok's 'Creadores del Mañana' program.

Name

Aquí Estoy

Legal name

Res Non Verba Asociación Civil

Website

https://aquiestoy.chat

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Aquí Estoy is an Argentina-based nonprofit that delivers free, anonymous, human-only emotional crisis support to Spanish-speaking individuals in 20+ countries via WhatsApp, supported by 100+ trained volunteers under real-time professional supervision and acquired by Crisis Text Line in 2025.

Ownership category

akta.pro rank

Product category

Mental Health Crisis Support Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300)

akta.pro primary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

akta.pro secondary industry

Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN)

Keywords

• Crisis support services
• Emotional support chat
• Mental health hotline
• Volunteer counseling platform
• Whatsapp crisis intervention

Headquarters

HQ city

Buenos Aires

HQ country

Argentina

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Donations: Individual donations from supporters, processed through country-specific donation pages accepting local currencies (Argentine pesos, Colombian pesos, Mexican pesos, Chilean pesos, Uruguayan pesos, USD, EUR). Donors can choose which country they want their donation to support.
2. Corporate Sponsorship: Companies sponsor conversational support hours in exchange for brand acknowledgment in welcome messages. Cost structure: $20 USD per hour of supervisor time, enabling 8 volunteers and 8 people to receive support.
3. Institutional Support Lines: Universities, governments, and communities implement their own dedicated WhatsApp support line using Aquí Estoy's technology, training methodology, and continuous supervision services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Aquí Estoy provides free, anonymous, human emotional support via WhatsApp to Spanish-speaking individuals experiencing emotional crisis across 20+ countries in Latin America, Spain, and the Caribbean. The service connects users in distress with a network of 100+ trained volunteer companions who are supervised in real-time by mental health professionals. Complementary offerings include a corporate crisis support program for employee wellness and institutional support line implementation for universities, governments, and communities.

Product overview

Aquí Estoy operates as a unified nonprofit mental health support platform centered on its core product, Aquí Estoy Chat, a WhatsApp-based crisis support service. The platform connects individuals in emotional crisis with a network of over 100 trained human volunteers supervised by professionals. It operates alongside two complementary offerings: a Corporate Crisis Support Program for enterprise clients seeking to provide anonymous emotional support to employees, and an Institutional Support Line Implementation service for universities, governments, and communities wishing to deploy their own branded support lines using Aquí Estoy's technology, training methodology, and supervision infrastructure. The service is available across 20 Spanish-speaking countries, delivered through WhatsApp with volunteer coordination handled via the Turn platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Aquí Estoy Chat
• Corporate Crisis Support Program
• Institutional Support Line Implementation

Quantifiable outcome

• 100+ trained accompanists providing support across 20+ countries
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered flagship and core.

• Crisis Text LineflagshipStrategic or Co-development Partner · 22 September 2025Crisis Text Line acquired Aquí Estoy in September 2025 to expand mental health services across Spanish-speaking countries. Crisis Text Line projects this expansion will more than double its global reach from 5% to 12% of the population. Bruno Borges was appointed Executive Director of Aquí Estoy to lead growth strategy, fundraising, partnerships, and operations. The expansion aims to extend services across 20 Spanish-speaking countries while also adding Portuguese and English language services.
• Civic HouseflagshipStrategic or Co-development PartnerAquí Estoy is a member organization of Civic House, a community of organizations expanding technology uses with purpose in Latin America and Spain. Aquí Estoy operates globally from Argentina through Res Non Verba Asociación Civil, from Colombia through Fundación Casa Cívica, and from Mexico through Tecnología sin fines de Lucro AC.
• OpenAIcoreStrategic or Co-development PartnerSelected by OpenAI and Turn.io for their 'Chat for Impact GenAI' accelerator, an international program financing and supporting 10 technology organizations with the greatest potential for scalable social impact worldwide.
• Turn.iocoreTechnology or IntegrationSelected by OpenAI and Turn.io for their 'Chat for Impact GenAI' accelerator. Turn.io provides the technology platform used by volunteers to deliver crisis support while users communicate via WhatsApp.
• TikTokcoreGTM or Marketing PartnerTikTok selected Aquí Estoy among top 10 most influential educational content creators of 2023 and selected the organization for the 'Creadores del Mañana' program, where TikTok accelerates and funds high-impact nonprofits worldwide.
• Ship2B FoundationcoreStrategic or Co-development PartnerAquí Estoy won the B-Value program in 2023, was nominated for Impact Awards in 2024, and participates in Ship2B events. Ship2B is an impact organization that supports social innovation through programs and networking.
• Res Non Verba Asociación CivilcoreOthersArgentina-based legal entity (CUIT 30-70783337-4) through which Aquí Estoy operates as part of Civic House, providing emotional crisis support services.
• Fundación Casa CívicacoreOthersColombia-based legal entity through which Aquí Estoy operates as part of Civic House network.
• Tecnología sin fines de Lucro ACcoreOthersMexico-based legal entity (nonprofit AC) through which Aquí Estoy operates as part of Civic House network.

Scale indicators7 records

Recent moves7 records

Broad incumbents

• Headspace Health: Large-scale digital mental health platform combining self-guided content, coaching, and licensed therapy, sold predominantly B2B through employers and payers. Comparable as an enterprise-focused mental health support provider competing for the same corporate EAP dollars.
• Calm: Global mental wellness platform offering meditation, sleep, and content-based emotional support with B2B distribution to employers and insurers. Adjacent peer competing for the same corporate wellness/EAP budgets and consumer mental health mindshare.
• Befrienders Worldwide: Global network of emotional support centers across 33 countries providing confidential listening services. Comparable as a multinational volunteer-driven crisis support network; Aquí Estoy's Spanish-language LATAM focus aligns with Befrienders' geographic expansion thesis.
• Samaritans: Long-established UK-based charity providing 24/7 emotional support via phone, email, and letter. Comparable as a crisis-support nonprofit serving vulnerable populations with trained volunteers, though predates and is broader than chat-only delivery.

Direct peers

• Crisis Text Line: U.S.-based nonprofit providing free 24/7 text-based mental health support via trained volunteer Crisis Counselors. Parent company of Aquí Estoy following the September 2025 acquisition, sharing the same volunteer-supervised text-based crisis support model across English-speaking markets.
• 988 Suicide & Crisis Lifeline: U.S. national network of local crisis centers providing free, confidential emotional support via call, text, and chat 24/7. Directly comparable as a crisis triage and suicide prevention service with similar volunteer/counselor-based delivery, though operates primarily in English.
• 7 Cups: Global platform connecting users with trained volunteer listeners for free emotional support, with paid therapy upgrades. Closely comparable volunteer-listener model with anonymous chat delivery, though primarily English-language.
• Teléfono de la Esperanza: Spain-based nonprofit operating a 24/7 crisis helpline across Spain and Latin America for people in emotional distress. Closely comparable as a Spanish-language crisis support service with volunteer-staffed model, representing Aquí Estoy's most direct incumbent in Spain.
• Línea de la Vida (México): Mexico's government-operated crisis prevention helpline providing emotional support and suicide prevention services. Comparable as a Spanish-language crisis line serving the same primary Mexican user base as Aquí Estoy, though voice-based rather than WhatsApp.

Emerging players

• Wysa: AI-driven mental health chatbot platform combining conversational AI with optional human therapist escalation, sold via B2B EAP channels. Comparable as a text/chat-based mental health support offering but AI-first rather than human-only volunteer-driven like Aquí Estoy.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/aquiestoy.chat
• LinkedInlinkedin.com/company/aquiestoy-chat

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aquí Estoy