Linc
- Company typePrivate
- Founded2017
- HeadquartersSanta Clara, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Linc firmographics
Firmographics- Name
- Linc
- Legal name
- Capacity
- Website
- https://linc.cx
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Linc industry classification
Industry- Product category
- Customer Experience Automation Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Linc is headquartered
LocationHeadquarters
- HQ city
- Santa Clara
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Linc business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: AI-powered customer support automation platform sold as a subscription service to retail brands and enterprises
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with custom pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Linc product offering
Product offeringCore offering
Linc (operating via the Capacity platform) provides an AI-powered customer experience automation platform purpose-built for retail and e-commerce brands. The platform delivers omnichannel AI agents across chat, SMS, email, and voice for automating customer support, post-purchase inquiries, and proactive engagement. It is sold as a subscription-based SaaS solution to enterprise retail brands, contact centers, and B2B support teams.
Product overview
Linc (via Capacity's platform) is a CX AI automation platform purpose-built for retail brands. The platform operates as a unified architecture combining a core AI platform with specialized AI agents across multiple channels. The core platform includes AI Knowledge Orchestration for unified knowledge management, Conversational AI for natural language interactions, and Intelligent Virtual Agents for automated issue resolution. Supporting these are channel-specific AI Agents: Chat AI Agent, Voice AI Agent, SMS AI Agent, and Email AI Agent. Agent-facing tools include Real-time Agent Assist, Agent Guidance, Transcription, and Screen Recording. Analytics capabilities include Auto QA, Conversation Intelligence, AI CSAT, Agent Coaching, and Interaction Summaries. Proactive engagement features include SMS Campaigns, Voice Campaigns, and WhatsApp Campaigns. Premium features include Knowledge Base, Answer Engine, Helpdesk, LiveChat, CRM, Scheduling, Surveys, Payments, Automations, Workflows, and a Dev Platform. The platform integrates with Shopify, BigCommerce, Magento, CRM systems, and thousands of shipping carriers for retail-specific deployments.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Knowledge Orchestration Central knowledge management platform that provides a self-updating, unified knowledge source for fast, accurate AI-generated answers across the platform.
- Chat AI Agent AI-powered chatbot that automates customer interactions across web chat channels, resolving product, order, and service inquiries without human intervention.
- Voice AI Agent 24/7 human-like voice support product that enables customers to speak naturally for order updates and customer service, with AI responding in kind.
- SMS AI Agent AI-powered SMS automation product that handles text-based customer support interactions including order tracking, promotions, and service inquiries.
- Email AI Agent AI-powered email automation product that delivers instant, accurate responses to customer email inquiries, handling customer support automatically.
- Knowledge Base Self-managing knowledge base product that maintains and updates knowledge automatically, providing fast, accurate answers for AI-generated responses.
- Helpdesk AI-powered helpdesk product that delivers instant, accurate support across SMS, email, voice, and chat channels.
- Intelligent Virtual Agents AI-powered virtual agent product that automates customer interactions across multiple channels with intelligent issue resolution.
- Conversational AI Natural language conversational AI platform product that enables intelligent customer interactions through chat, voice, and other channels.
- Dev Platform Development platform product for building custom AI-powered applications and integrations on top of the Linc/Capacity platform.
Quantifiable outcome
- 90%+ customer inquiries automatically resolved without human agents
- +3 more outcomes
Companies that use Linc
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles2 records
Linc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability11 records
Feature10 records
Linc partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights5 records
Linc competitors and assessment
Company assessmentDirect peers
- Zendesk: Zendesk is a leading CX/helpdesk SaaS platform offering ticketing, AI agents, and agent-assist across email, chat, voice, and social. It directly competes with Linc's omnichannel customer support automation, especially in retail.
- Intercom: Intercom provides AI-first customer service, AI agents (Fin), helpdesk, and proactive messaging. Its AI agent offering and omnichannel support make it one of the closest competitors to Linc's retail-focused CX automation platform.
- Kustomer: Kustomer (now part of Meta/sold) was a retail-vertical CX platform with omnichannel support and AI automation. It is one of the most direct vertical peers to Linc's retail-focused CX automation positioning.
- Ada: Ada is an AI agent platform for customer service, with branded AI agents, voice, and integrations across e-commerce. It directly competes with Linc's AI Chat/Voice/SMS agents for enterprise retail and DTC CX automation.
- Forethought: Forethought provides AI agents, agent-assist, and conversation analytics for support teams. Its AI agent and triage capabilities directly compete with Linc's Chat AI Agent and Real-time Agent Assist.
- Yellow.ai: Yellow.ai offers an omnichannel conversational AI platform with voice and chat agents, agent-assist, and analytics. It is comparable to Linc in scope (channels, AI agents, retail/commerce use cases) and is a relevant direct peer globally.
Broad incumbents
- Salesforce Service Cloud: Salesforce Service Cloud is the broad CRM/CX incumbent offering AI agents (Einstein), case management, knowledge, and omnichannel routing. It competes with Linc at enterprise retailers that prefer to consolidate CX inside the Salesforce platform.
- Genesys: Genesys is a major CCaaS platform with AI, voice, digital, and workforce engagement. It competes with Linc's Voice AI Agent and contact-center automation capabilities, especially for large enterprise retail contact centers.
- Five9: Five9 is a cloud CCaaS provider adding AI agents, agent-assist, and conversation intelligence. It overlaps with Linc's voice and contact-center AI agent capabilities and competes for the same retail and DTC CX buyers.
- NICE Ltd. NICE provides enterprise CCaaS, AI, analytics (NICE Enlighten), and digital self-service. Its CXone platform competes broadly with Linc's omnichannel AI agent and conversation intelligence stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Linc social profiles
Digital presenceLinc compliance and trust
Trust signalCompliance5 records
Linc financial estimates
Financial estimateRevenue estimate
Valuation estimate
Linc leadership team
Management profileNumber of profiles
Profiles3 records
Linc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Linc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Linc
What does Linc do?
Linc (operating via the Capacity platform) provides an AI-powered customer experience automation platform purpose-built for retail and e-commerce brands. The platform delivers omnichannel AI agents across chat, SMS, email, and voice for automating customer support, post-purchase inquiries, and proactive engagement. It is sold as a subscription-based SaaS solution to enterprise retail brands, contact centers, and B2B support teams.
Is Linc a public or private company?
Linc is a private company. It is classified as venture growth investor backed and is currently operating.
When was Linc founded?
Linc was founded in 2017. It employs 51 to 100 people.
Where is Linc based?
Linc is headquartered in Santa Clara, United States, in the North America region.
How does Linc make money?
One revenue line is on record: saaS Subscription.
Who are Linc's main competitors?
Direct peers on record are Zendesk, Intercom, Kustomer, Ada, Forethought and Yellow.ai. Broad incumbents are Salesforce Service Cloud, Genesys, Five9 and NICE Ltd..
Does Linc have an API?
No public API is recorded for Linc.
What industry is Linc in?
Linc's product category is Customer Experience Automation Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 513210 and its SIC code is 7372.