What Wakulla County Emergency Management does

Wakulla County Emergency Management is a division of the Wakulla County Sheriff's Office (WCSO), headquartered at 15 Oak St, Crawfordville, Florida, serving as the county's primary public safety answering point and 24-hour county warning point for the Division of Emergency Management. The organization operates the E-911 Communications Center (accredited by the Florida Telecommunications Accreditation Commission) handling approximately 7,000 incoming 911 and administrative calls per month on a 24/7/365 basis, dispatching for both the Sheriff's Office and Wakulla County Fire Rescue. Director Jennifer Nagy and Deputy Director Lucy Gowdy lead emergency communications, E-911 services, hurricane planning, and county-wide emergency preparedness, with Rachel Love as E-911 Coordinator and Tracy Lane as Communications Supervisor.

Core products and underlying technology center on emergency communications infrastructure: Text-to-911 service, an enhanced E-911 location system tying caller location data to incoming calls, and the Alert Wakulla County mass-notification platform powered by Everbridge (delivering alerts to home phones, business phones, cell phones, and email). Supporting technology integrations include Securus Technologies for inmate telephone services, CommissaryDeposit.com for inmate trust account deposits via kiosk and internet, and CivicPlus for the public-facing website with federated identity (Apple, Facebook, Google, Microsoft SSO). The Corrections Division operates a video visitation system with ten public stations and one to three housing-pod stations per pod, while the WCSO Training Center and Firing Range at 65 Qualify Lane provides public firearms training.

The agency is a county government entity funded primarily through the Wakulla County government budget rather than commercial sales, with ancillary revenue from a U.S. Marshal Office federal inmate housing contract, a Victim of Crimes Act (VOCA) grant passed through the Florida Attorney General's Office, inmate commissary and deposit transaction fees, and shooting range memberships ($75/year) and usage fees ($10/day non-member). Service customers are the residents and visitors of Wakulla County across five primary segments: the general public, incarcerated individuals and families, local youth and schools, crime victims, and firearms enthusiasts. The agency holds the distinction of being the first law enforcement agency in Florida history to receive three simultaneous accreditations (FLA-TAC, FCAC, CFA), and was the third sheriff's office and fifth agency in Florida to earn FLA-TAC telecommunications accreditation.

Name

Wakulla County Emergency Management

Legal name

Wakulla County Sheriff's Office

Website

https://wcso.org

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Wakulla County Emergency Management is the emergency management division of the Wakulla County Sheriff's Office, serving as the county's 24/7 primary public safety answering point for Wakulla County, Florida residents and visitors.

Ownership category

akta.pro rank

Product category

Emergency Management Services

NAICS

Police Protection (922120), Fire Protection (922160)

SIC

Telegraph & Other Message Communications (4822)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Management & Disaster Response (EOC, Civil Defense) (BPAIAGAE), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency management services
• Public safety communications
• Disaster preparedness
• Emergency notification systems
• Law enforcement services

Headquarters

HQ city

Crawfordville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Federal Inmate Housing Contract: Contract with U.S. Marshal Office to house federal inmates awaiting trial in the Wakulla County Detention Facility
2. Shooting Range Memberships and Fees: Annual memberships at $75 per year for members (includes spouse and children under 18), daily use fees of $10 for non-members, and class fees ranging from $55-$120 depending on membership status and course type
3. Inmate Services (Commissary/Deposits): Inmate trust account deposits through kiosk and internet systems. Fees include booking fees, daily sustenance fees, and optional medical fees for services
4. Victim of Crimes Act (VOCA) Grant: Grant funding from Department of Justice passed through Florida Attorney General's Office funding Victim Advocate Unit positions from fines and forfeitures from criminal cases
5. County Government Funding: Primary operational funding through Wakulla County government budget for law enforcement, corrections, and emergency management services

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Wakulla County Emergency Management serves as the primary public safety answering point and 24-hour county warning point for the Florida Division of Emergency Management. It operates an accredited Communications Center providing E-911 dispatch, Text-to-911 capability, and the Alert Wakulla County mass-notification system. The division also delivers hurricane planning, general emergency preparedness education, and community programs (Citizen's Academy, Teen Driver Challenge) to county residents and visitors.

Product overview

Wakulla County Sheriff's Office operates as a unified law enforcement agency providing emergency management, public safety communications, corrections, and community services. The core offerings include the Alert Wakulla County emergency notification system, E-911 Communications Center (accredited by FLA-TAC), and comprehensive hurricane planning resources. Community engagement programs include the Citizen's Academy (launched 2017) and Teen Driver Challenge defensive driving program. The WCSO Training Center and Firing Range provides public access to firearms training facilities. The Corrections Division operates the Detention Facility with video visitation, work release, and rehabilitation programs including GED and substance abuse counseling.

Differentiator

Problem solved

Functional benefit

Products and services

• Alert Wakulla County Emergency notification system providing county and municipal residents and business owners with emergency notifications and severe weather alerts via home phone, business phones, cell phones, and email.
• E-911 Communications Center Primary public safety answering point in Wakulla County, accredited by the Florida Telecommunications Accreditation Commission (FLA-TAC), staffing 24/7/365 to handle approximately 7,000 incoming calls per month and dispatch for both the Sheriff's Office and Fire Rescue.
• Hurricane Planning Program Comprehensive hurricane preparedness program providing before/during/after storm guidance, evacuation planning, disaster supplies checklists, shelter information, and pet evacuation procedures for county residents.
• Be Prepared Emergency Preparedness General emergency preparedness resources including survival kit guidelines, evacuation plans, emergency contacts, and safety education for families and children.
• Citizen's Academy Multi-week community engagement program allowing citizens to tour the jail, process crime scenes, work through training scenarios at the WCSO Training Range, and meet with the Sheriff and command staff.
• Teen Driver Challenge Defensive driving program pairing teen drivers with certified instructors to teach defensive driving, emergency reactions, and risk reduction, offered at no cost to students.
• Community & Youth Relations Service (CYRS) Program providing crime prevention, youth interaction, and community events including Teen Driver Challenge, Youth Bicycle Safety, S.A.V.E., Sheriff's Explorer Post, Project Graduation, DUI Patrols, and River Patrol.
• Video Visitation System Detention facility video visitation system allowing inmates video contact with friends, loved ones, and professionals through ten separate public stations and one-to-three stations in housing pods.
• WCSO Training Center and Firing Range Public training facility offering annual memberships to access all ranges for member, spouse, and children under 18, plus civilian training classes ($55-$65), advanced courses ($100-$120), private range rental ($50-$100), and state-required hunter safety courses.

Quantifiable outcome

• Approximately 7,000 emergency and administrative calls answered per month by Communications Division
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• U.S. Marshal OfficecoreStrategic or Co-development PartnerContract with U.S. Marshal Office to house federal inmates awaiting trial at the Wakulla County Detention Facility, providing revenue stream and ensuring facility utilization
• North Star Multi-jurisdictional Drug Task Force (NSMDTF)coreStrategic or Co-development PartnerTask force conducting drug enforcement across Big Bend/Central Panhandle region from Gulf County to Taylor County, comprising over two dozen law enforcement personnel from over a dozen agencies who have been cross-deputized
• Florida Fish and Wildlife Conservation Commission (FWC)minorStrategic or Co-development PartnerPartnership for Hunter Education Course - FWC provides online hunter education curriculum while WCSO hosts field day portion at the firing range and training center
• Center for Abuse PreventionminorStrategic or Co-development PartnerVolunteers from Center for Abuse Prevention conduct Domestic Violence Awareness Program sessions at the detention facility covering topics including defining domestic violence, cycle of violence, and relapse prevention
• Wakulla County Fire RescuecoreStrategic or Co-development PartnerWCSO Communications Officers dispatch for both the Sheriff's Office and Wakulla County Fire Rescue, serving as the primary public safety answering point for the entire county
• EverbridgecoreTechnology or IntegrationTechnology platform powering Alert Wakulla County emergency notification system, enabling county residents to receive emergency alerts and severe weather warnings via phone, cell, and email
• Local Recovery Groups (Alcoholics Anonymous)minorStrategic or Co-development PartnerVolunteers from local AA groups conduct weekly substance abuse counseling and support meetings at the detention facility for inmates

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• Everbridge: Critical event management and mass notification software vendor powering WCSO's Alert Wakulla County system. Comparable as the technology backbone behind emergency communications, public warning, and PSAP-adjacent workflows.
• Securus Technologies: Corrections technology vendor providing inmate telephone and communications services at the Wakulla County Detention Facility. Comparable as an enabling technology provider inside the corrections function of a comparable county sheriff's office.
• CivicPlus: Government website and citizen engagement platform vendor that powers wcso.org with SSO authentication and content management. Comparable as an enabling technology provider for the public-facing communications layer of a county sheriff's office.

Broad incumbents

• Motorola Solutions: Dominant supplier of public safety communications, command-and-control, and 911/PSAP software (CommandCentral) used by sheriff's offices and emergency communications centers broadly. Comparable as the underlying technology supplier for emergency dispatch and records workflows.

Regional players

• Bay County Sheriff's Office: Florida Gulf Coast county sheriff's office operating similar emergency communications, corrections, and emergency management functions with strong hurricane response mandate. Direct comparable on emergency management scale and accreditation posture.
• Escambia County Sheriff's Office: Florida Panhandle county sheriff's office with comparable hurricane exposure, FLA-TAC-style communications operations, corrections, and community programs. Comparable scope and scale to WCSO along the same coastal threat profile.
• Leon County Sheriff's Office: Adjacent Florida county sheriff's office headquartered in Tallahassee, operating a comparably structured PSAP, corrections facility, and community engagement program portfolio. Directly comparable as a same-state regional peer with overlapping task force (NSMDTF) and dispatch norms.
• Gulf County Sheriff's Office: Small North Florida Gulf county sheriff's office participating in the same North Star Multi-jurisdictional Drug Task Force as WCSO. Comparable in size, hurricane exposure, and rural-county operating model.
• Taylor County Sheriff's Office: Adjacent Big Bend county sheriff's office that is also part of the NSMDTF task force footprint. Comparable in scale, communications center structure, and emergency management responsibility.

Emerging players

• OnSolve: Critical event management and mass notification platform competitor to Everbridge, widely used by counties and municipalities for emergency alerts. Comparable as an alternative technology backbone for the same Alert Wakulla County / public warning capability.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/wakullasheriffsoffice

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wakulla County Emergency Management